Honestly, I've read lots of bad reviews from VoodooDreams before signing up. I tried my best to not be biased because of course if some does not have any problems they will not write about it online. I have to say, I am utterly disappointed with their service. I had a nice win of €3633 and made sure my verification was settled before withdrawing, so I would not run into any issues, I made my withdrawal and right away I got an e-mail that they required a selfie with me holding up my ID. Understandable... I replied right away with the right documents. One day passed, and I went on to the live chat and I got confirmed that my verification is completed and the security department is checking it out.
My withdrawal was on the 21st of February, and it has been almost a 10 full business day and still is not closed to resolved. I find it funny that the customer chat agent also had the audacity to ask me if I would like to cancel my withdrawal and keep on playing? Ah, right! That's why I was contacting the chat because I am not interested in getting paid out.
What's also funny is their current T&C, (5.6. The time for a withdrawal request to be finalized may vary due to circumstances, however a withdrawal attempt should be approved or denied within a maximum of five (5) business days, from the date by which you have submitted all requested documentation. For your protection, you may only withdraw the maximum amount of Euro 100,000 (or equivalent in your chosen Account currency), per month, unless a larger amount has been agreed by us.)
It has been well over five business days and my withdrawal seems to be far from finalized, I can't say much good about them. I've played at tons of casino's and have tons of comparison material, I know this is not the way to act as a casino.