Page 2 – Player Reviews for VoodooDreams Casino

Customer service is awful. Spent a huge sum of money in one night. Requested a small withdrawal and it’s almost a week later and they haven’t verified my account. Each time they make an excuse and request further information. This site is an absolute con and I recommend anyone not to play on it!

Good selection of games and pretty simple deposit process. They do have a live chat option if you have any queries. Good loyalty points programme when playing.

Very long verification process and told me that I hadn’t given them documents I had. Took nearly 7 days to complete. No communication and response time to emails was 2 days at a time. Had 3 withdrawals pending for 8 days now although I was only verified 50 hours ago these are still pending and I am now being told they are still reviewing my account even though I’ve had an email 2 days ago saying everything’s complete and my withdrawals will be paid. Nobody can give me an answer and all live chat responses are scripted responses. I would avoid playing here if you like to actually get paid out any winnings in a timely manner. Absolute fraud.

Great choice of games, very fast withdrawal time once verified and good bonuses that you get to chose from earning spirt points from playing. My favorite casino!

Small fee when depositing with visa.
Minimum deposit is twenty dollars.
Took a bit of time to get documents verified but got there on the end.
Don't really have any negative comments of this casino apart from small fee when depositing with visa.

Great selection of games including the likes of BTG, Netent and Play`n Go. They have some great bonuses on offer which don't require any wagering requirements which is good. The site is easy to navigate on both mobile and PC.

Verification process is painfully slow and tiring. Taken 5 days so far and still not verified after sending in clear copies of all required documentation. Customer service is non existant and palm the blame onto a diffrent departments for the delay. Frustrating to say the least

Great selection of games and you often get free spins weekly. Nothing bad to say about the website itself. Everything there is in order.
But now to get where the issues lies.

I have submitted my ID card 4 times now and it keeps being rejected and I don't even get notified to know why. First time they approved it. I logged in the next time and I had to verify again. My ID card picture is incredibly clear and has been accepted at every other casino I verified at.

Nice layout and games.
Fast Swedish support.
They had all the games I was looking for.
Deposit through bank went smooth and instantly.

Have not been verified for 1 week. I have large winnings and they are saying my proof of address is not sent in, even though I've sent 4 different. Feels like they are stalling everything. Getting very frustrating as I have to contact them myself every day instead of them keeping a good service mind and contacting me on what's going on with my verification process!

The variety of games, you can set limits on deposits. The bonuses and points are a great give back to players. Able to play on mobile device and no issues with the connections.

Run around with my documents for verification, been on going for a week now, therefore they aren’t giving me my withdrawal via e transfer. No one will give me an estimate on how long, but also one document I needed they kept rejecting although all info was there so I sent in another a bank stamped statement proving my name and that the account/card belongs to me...and still not accepted and it’s been 48 hours...while all others were accepted within 24 hours.

Beyond frustrated and feel like they are ripping me off on my winnings. An e transfer normally takes an hour. I can guarantee once/if ever it gets approved I will have it in a short amount of time!

So unhelpful.

Finally found a casino that has all the games that I want to play in one place.
Customer service is fantastic and very fast at responding.
Withdrawals are left pending for a matter of minutes and reached my bank account in under 24hrs.
Site is very easy to use. layout is great. and all the games run very smoothly.

I have now closed all my other accounts on other sites and only use NYspins and VoodooDreams

The only 2 minor things I dislike is the small fee when depositing with visa and No megaways category which a lot of other casinos are now doing. Other than the above this casino is perfect hence the 10 stars

I don't normally leave reviews but felt I had to for this casino. I deposited some money and won £1000. It's protocol for every casino now to require verification and it can be a pain staking wait and constantly trying to get in contact with them over like a 2 week period, it's frustrating as anything. However, with VoodooDreams I uploaded my verification documents on Friday, they were checked on the Saturday (they emailed me to confirm it) and my withdrawal was processed on the Sunday (another email to confirm it). Just wanted to add this to review to highlight this because I know what it feels like to be looking for a new casino and you may be a bit sceptical.

Only thing I found is there was two games (jammin jars, wild swarm) that wouldn't load when trying to launch them. I'm guessing they are having a bit of a technical difficulty or something but I'm pretty sure that will be a temporary thing.

This is my regular casino, I’m always guaranteed entertainment and the payouts are pretty good. I'v Won so many times I have lost count. They have been understanding when I have needed them to be, helpful and once you get the hang of the spirit points and duel plays it certainly becomes a very exciting play :) Thanks again voodoo I will always be a regular

Sometimes some of there games lag and they say internet connection slow or lost however my connection is fine and nothing else is effected by the “disturbance” it always makes me scared I’m going to lose my progress or the wins stop rolling.. I never lose my progress but potentially the momentum of gains.

Nice design, support was OK. OK it is like 3 out of 10. Not very nice, but not rude. At least, thank you for that! This is litteraly worse casino, have nothing good to say.

Worse casino I've ever seen. Don't know where to start lol
First of all, they promised me a welcome bonus, then said that in my region it is not available. Scam #1
Secondly, they took fee on the deposit, directly on the website. Not nice.
And the best, they do not process REFUNDS. TOTAL SCAM.
Plus few more things.
SCAM
Never play here.

I really like this casino! There are many slots, always winning! I think Voodoodreams deserves the maximum score, I didn't find any shortcomings. They did not tease me with the verification, they use the same method of payment and do not require verification, the payments are always fast and without problems nor did I call the support team. In addition I receive almost every day free spins NO DEPOSIT!
     Voodoodreams be super! I love you!

Nothing they have to he the worst casino EVER. To much hassle they can take your money out of your account but when you withdraw they take for ever have excuses and say error which is on their end. Then they are rude and don't work diligently to rectify the situation at all. Just waiting for my money then closing my account STEER CLEAR

Steer clear of this casino. Went to withdraw MY winnings, error on their end and its taken well over a week for them to fix their mess up. Customer service is rude ignore you and just don't want to deal with you. Esp fredrik he ignores
Worst casino EVER go elsewhere spare your self the grief.

- Many many many slots from the best providers
- Fast KYC (in 30 minutes my account was verified)
- Fast withdrawal ( Withdrawal was send directly and 5 hours later on my bank account)
- You can earn points for playing slots or refer friends. For the loyalty points you can buy free spins (totally wagerfree)
- You can deposit with Paysafe and Skrill now! Perfect!
- The support team is fast and nice
This casino is in my TopTen! I love you Voodoo Dreams - Team! You are awesome!

The customer support is not helpfull at all.
I refered a friend i did recieve 2k points for sending the e-Mail But i didnt Get the 50k point for my friend making account and also i didnt Get the 200k point when my friend did deposit. I contacted customer support and they say my friend wasnt Linked to me so they said my friend Maby went into the casino another way than the e-Mail with link, But i told them that was impossible Because i watched my friend open Mail click link, register and so deposit. Then they tried to blame me that we used same ip, then i told them i use my mobile network. And after alot of frustrating Messages i got told she would Ask the relevant team so i would Get an Mail with an update. In the Mail i got they pointing out i have to remember that Its not enough to just send the Mail my friend need to click on link, and they refuse to credit me for me inviting ppl. Its a kind of a scam.

Many slots, good bonus features in the beginning. That's it.

I received a promotion about freespins via email for depositing. When I logged in there was no promotion in my account and so I thought that the freespins will be credited automatically.
I had no freespins in the relevant slots and thought they might be credited the next day since there was no further information in the email.

Won around 300 Euro in Book of Dead and kept playing different slots but no decent wins happened, as usual. One time 80 Euro, one time 60 Euro with bets between 1 and 2 Euro. Other than that only small winnings and the balance went down to 5 Euro when I continued playing the next day.
I went to the chat and asked about the freespins but Simen, the chat agent, told me that they could not do anything about it because I hadn't claimed the bonus.

I explained to him that there was no promotion in my account when I logged in but he insisted that they could not do anything about it and that I had not claimed the bonus when it was available. I asked to speak to a supervisor but Simen told me that they were unavailable. This weird conversation went on for almost 20 minutes in which Simen repeated the same sentences over and over again.

I told him that I will take this to Askgamblers because the error was on the casino's side.
Then I asked him to escalate the issue to the relevant department but he just said that there was no issue.
I told him to take a look at askgamblers within the next few days and he replied "Unfortunately we don't."
Well, that speaks volumes, I'd say.

At the end of this discussion he suddenly added the freespins to the relevant slots and I asked him why the fuss about it all to which he didn't respond.

I don't know why a casino or a support agent takes such effort in not crediting the promised freespins for a deposit when the fault wasn't on the customer's side (and even if it was...).
This is not a satisfying treatment of customers.

The usual loss after a bigger win around 100 to 300 Euro is also very weird. With such an amount it should be possible to win a bit more instead of only getting one dead spin after another on around 15 different slots on different days.
It's always as if someone switched off the slots.

The level up/earning points has become impossible all of a sudden. I must have wagered thousands of Euro but have not even reached 50 % of my new level.

A minor issue I don't like is the fact that the slots are not sorted by providers.
All in all not a casino I would want to keep playing at.

- Many many many slots from the best providers
- Fast KYC (in 30 minutes my account was verified)
- Fast withdrawal ( Withdrawal was send directly and 5 hours later on my bankaccount)
- You can earn points for playing slots or refer friends. For the loyality points you can buy freespins (totally wagerfree)
- You can deposit with Paysafe and Skrill now! Perfect!
- The support team is fast and nice
This casino is in my TopTen! I love you Voodoo Dreams - Team! You are awesome!

I noticed nothing negative! 10 Stars for a perfect casino experience!

They are a scam casino look at my dislike review dont play it please

I won 1500 euro for pay out. I need to send my details so I did after a week. I ask when it is verified, they say wait 2 days. I did they say sorry wait another 2 days so I did too. After 2 months I ask again and they sorry again now I ask it another time, they dont react anymore?

All cool casino providers are available
Structured and clean
I requested a withdrawal on Saturday night after 22:00 CET (I am verified already) and after re-login 3 minutes later it has been processed already, and this is just an example how fast they pay out - previous WDs got processed in same speed, this is really impressive and the reason for my very good rating.

Fees on credit card deposits
The spells/loyalty program is too messy and boring

Unique player loyalty structure
Battles with other players
Points can be converted to bonuses, spins and cash.

I've been playing here regularly for 6 months.

I recently used a new card for deposits as my old one expired. The security review process at this casino is a nightmare. The security team takes days to respond to emails, asks for card info that doesn't exist, and asks for things I sent them in my first email. It seems like it is one delay after another.

They also don't read emails, and simply reply with a generic response that has nothing to do with the initial message.

After a week trying to get things resolved, I went to live chat. The live chat team here is terrible. I explained the trouble I was having and that their security team wouldn't respond to emails in a timely manner. I told them I'd like them to forward my complaints to a manager. They wouldn't do so. Ultimately, I asked for them to close my account, which the live chat agent did immediately, saying nothing to alleviate my concerns about the casino and my problems getting things resolved.

I don't recommend this casino anymore due to the problems stated above. It's a shame as other aspects of the casino are good, but when it's time to get paid, you will have nothing but headaches.

I played this Casino after a couple of months again. By surprise I won 24.680 Euro with a 5 Euro bet at "White Rabbit" (i bought the free spin feature for 500 Euro). My biggest win ever. So the total payout was over 26k.

The verification and payout process is not transparent, I sent all information to the security department, but received no response for 5 days (only standard answers from the chat support). Finally it turned out (big thx againto William from the chat support) that for such big wins they have to place internal transactions and as soon as they receive their internal deposit, they can withdraw your winnings. If they tell this from the beginning, you know this and don´t have to panic for nearly a week. All in all in ended good, but the external communication policy is let´s call it "improvable" ;-)

I liked the time of the withdraws, I pushed the withdraw button at 7:00 am and the money arrived at 9:00 am on my Skrill account! Unfortunately I closed my account because I lost all the money I won, maybe a cooldown about a few days would have been the better decision... The way you can „buy“ freespins or deposit bonus is good.
The support was also friendly when I asked to close my account and when I wouldn’t have been so stupid to loose all the money that I have withdrawn I am sure that I still would play there. this casino can pay good and withdraw very very fast!

There is not much to say, I had really good wins and quick payouts, I would recommend this casino.

There really is not much to like. Treat you worse the more liyal you are. Very cynical.

Same as above. Rude support. Don't care about customers. Fast approval, but really slow to actually pay out. Keep finding excuses not to give bonuses back to customers. Stay away!

Bonus for first/second deposit was okay

Good amount of games

When I wanted to deposit for the third time I had to use entercash. Although their site states that deposits get processed instantly I had to wait for 24 hrs+ until the deposit was credited to my account. I also used a bonus on the deposit and the bonus money wasn´t credited. To top it off their support didn´t compensate me in any way because ofc its not their fault when deposits take 24 hours and the bonus money of course also didn´t get added. Customers have no value to this casino!

The selection of slots is nice, they have most games.

Bonus-deals. They are so increadibly cheap! Never gives anything back to the customers and the support is really unfriendly.
High wagers and a limit if 1000 Nok withdrawal if you should manage to wager. (Having lost 100k here, it blows to try and wager 10 kr nok, a gazillion times hoping to withdraw 1000nok.) STAY AWAY!

Good selection of games. Everything works good on the site

I had problems with my withdrawal last spring. To solve it taked 5days. Support is unfriendly. Bonus policy is poor. My bonus ratio is under 10%, still they do not want to give bonus or proper freespins on freespins campaqn.

At first I loved this casino made it my one n only. Was fast, never lagged I enjoyed the spell aspect....until

Tried to withdraw... although the option I tried to use was on website as a withdrawal method they maintained it wasn't. I got the same generic answer from chat an email quite blunt and not helpful...., ,and then after saying I was paid out they then said wouldn't be as I has broken a bonus rule n didn't get a cent. It's not clear when using your money ends and the bonus begins...other casinos make u aware. I can't understand why they couldn't have discovered it while my withdrawal was pending.. they said I was paid out then discovered it that's not good practice!! I'll never play here again...which is a shame.

NOTHING to like, absolutely nothing to like about a Casino that ONLY allows you access to 20% of their slot machines, that is roughly 30 out of 230 machines by my count!

IT says it accepts ALL Canadians BUT half of its Bonus promotion of 20 Free spins for 9 days is not given to Canadians, When I made a deposit an inquired about that they could have also told me that 80% of the slots were also NOT permitted to Canadians, How they are able to deceive people into thinking that they are selling a FULL product is beyond me!!

I have NEVER seen a casino like this, please stay away from this place, I need a place to send a formal grievance to, this type of deception should not be allowed, they need their licence pulled, IF you cannot give Canadian Players full access to the slot machines than you should not be able to take their money, HOW are you suppose to win a bonus playthrough with only 20% of the machines??? I been playing since 2009 this is by far the worst casino I have ever seen!

I was very intrigued by casino name Voodoo Dreams casino and this is the first time I hear about SuprNation Limited Casinos but I guess this is the same owner of NY Spins casino which I have read a lot positive reviews. On the other hand I read at another place where their casino representative is a former representative of Thrills Casino which for me was great information.

Ok first what I dislike about their casino, players from my country are welcome to play here but not welcomed to use their bonuses. The second thing is why bonuses keep appearing every time I try to make a deposit? Your third deposit bonus is available?? Once not reading their T&C I even took their 100% match bonus and imagine this, I won 300 euros and when I asked live support they told me my winnings will be forfeit, so whose mistake is it?? Ok mine by why your bonuses keeps appearing every time I try to deposit.

I continue to play till I lost all of the money and the purpose was to earn some points or maybe they would be forfeited as well. Second time I made deposit and on my biggest surprise won another 400 euros, asked for withdraw but had problems in verification of my account. They don't accept any e-wallet deposit so I deposited with my Master Card and when I made the withdraw my withdraw was cancelled just because Master Card withdraws were not accepted from my country. I asked help from their casino manager which he answered a bit late, so another failure lost the money again.

Ok it was my mistake while I continue to play but I guess they could help a bit and resolved my matter a bit faster. Voodoo Dreams casino I guess they are ok, reading they are fast in withdraws but not in my case. I like this casino its seems is like a lucky gem to me but when it comes to the final or withdraw experiencing problems. Well hoping next time I wont have any problems when it comes with withdraw.

Interesting looking casino with plenty of games including some of my favorite. Helpful customer service. The site is modern and some good choices of games from NetEnt. I made a small deposit and won some amount. Very happy so far!

Withdrawal time seems too long to me. Also the fact that on netent slots I can't stop the reels which I usually do. Well since the outcome is in my favor it's all good