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Warning: Winner Casino is being assigned an official warning due to the fact they are currently holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support.

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Winner Casino

Player Rating 58 Reviews
4.8/10
58 Reviews
Complaint Response 92 Complaints
3 days avg. 92 Complaints
What we like
  • Wide range of payment methods
  • Mobile-friendly
  • Top-tier software providers
  • Proven fair by GLI
What we don’t like
  • No Live Chat
  • Large number of restricted countries
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Winner Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.winner.com
Established
2009
Licences
Malta Gaming Authority
Affiliate Program
Languages
Danish, English, German, Polish, Portuguese, Spanish, French, Russian
Casino Type
Download, Mobile

Winner Casino is an online casino that takes a unique approach in their website design. It is a straight-forward and simple design, which incorporates very little information on the main page, but rather a flash image of slot machines doing their thing. This makes it easy for players to find the sections that they need to get more information about certain elements of the casino. With a simple layout, and a lot of activity on social networking, this casino goes a long way when it comes to reaching out. The casino is licensed by the Malta Gaming Authority.

Customer Support

Customer Support is such an important element of any online casino. Players are often online at any time of the day or night, and especially when they're looking to join for the first time, and fortunately Winner Casino does offer 24/7 report. For those who require immediate help, using one of the toll-free phone numbers provided is probably the fastest option available since there is no live chat at this casino offered. Email is regularly moderated, but there is no guaranteed timeline for which players will respond to players. Phoning connects players immediately to someone who can provide answers about banking questions, software, promotions and much more.

Promotions

Winner Casino helps players increase their bankroll from the moment they join and all throughout their time playing at this online casino. The Casino offer a $1,000 Welcome Package for the initial deposits made at the Casino. Winner Casino have also created a special exclusive 200% Welcome Bonus for all AskGamblers players and this bonus will get each player up to $300 For Free. This bonus is available to everyone quoting the promotional code wbonus. There is also a high roller welcome bonus, for up to $2000, deposit bonuses for using a preferred deposit method, and even comp points that are distributed to turn into more play money.

Software

Playtech Software is used at Winner Casino and as a well-known software provider; it really takes this casino far. At Winner Casino, their software is available by download only, but ins talling it and getting started is quick and easy. Of course, with Playtech Software it is free to download and play!

Games

Winner Casino has taken the best of Playtech Software and featured it at their casino. There are more than 100 games; many old classics and favorites, as well as some that not all players are familiar with either. The typical video slots, video poker, and classic slot games are all available. Table Games include Roulette, Blackjack, Pontoon and more. To help players learn games they want to try but are less familiar with, there are gaming guides and strategy information built into the software that players can read.

StallCation

Complaints

Read the complaints other players have left for Winner Casino. Learn more about complaints.

Show all complaints
Winner Casino - Refusing to Accept POA Document
Winner Casino have provided me with the worse customer service I have ever known, I won a small amount of £1888 in the casino wallet, and they asked for some documents to verify my account. I sent them all different type of documents, however they come back to me and told me that my bank statement was out of date. This was fair enough so I sent them a printed bank statement of my Coop Bank, which again they did not accept because it was printed. This was rather frustrating, but I wanted my withdrawal so I phoned up coop bank and asked them to change my paperless setting to send statements through the post, so I could get an official bank statement.

After 2 week I eventually got a official bank statement from coop through the post, which is perfectly valid and within date. I can even email this to you (ASK GAMBLERS) to show how official it is. However when I send it to winner, they are now saying the statement I have sent is the wrong type, and when I ask them what is a wrong type they just say they cannot explain futher.

Sorry but Coop bank is the only bank I am with and I live with my parents so dont have any other utility bill so I want Winner Casino, to stop using delaying tactics and just accept my document and ultimately pay me my winnings! The Statement even shows the deposit made to winner casino, and they are still refusing it, its awful and they should be ashamed.

Please verify and pay me my winnings Winner Casino
staus Unresolved
£1888
Winner Casino - Unable to make withdrawal

I have made my first deposit of 2500 Eur on 29. October and played a little bit of poker that day. I needed my money and I have made withdraw request on 30. October which was declined. I have received an email that I did not wager enough of my deposited funds in order to make a withdraw. After that, I was contacted by their representative which asked a lot of question and asked me to send them my paychecks from the bank for the last 3 months which I did: I have also verified my account before that. After that, they have sent me an email that my account is verified and that I need to rollover my deposit in order to make a withdrawal but rollover must be done in casino section and they have told me that I cannot play poker on their site anymore and they have blocked poker games for me. I thought I will try to lose as less as I can and decided to play roulette. I have played 67 roulette games where I covered every single number on roulette and I was losing 1Eur per round. I made rollover of 2500 euros and thought I can make a withdraw now but my withdrawal request was declined again with the explanation that only slots have 100% wager percentage contribution and roulette has only 25%. I tried to make a withdraw in the amount of only 20Eur but was declined again. I have sent them a few emails but they were not responding and they blocked live chat for me. I have called them and tried to get an explanation for all of that but they are just telling me that this is their decision and that I have to play some casino games in order to make a withdraw. My only purpose of depositing there was for playing poker and I do not feel comfortable to play casino games which they are forcing me to play. Basically, they are forcing me to lose my money on purpose. I have called them today again and asked from them to allow me to play poker and that I will play as much as they want because I know how to do it but they said because of security reasons poker will continue to be blocked for me. After that I have asked from them to close my account and if they want they can take some fee on my funds but they have said that it can not be done before I rollover my deposited amount in casino section. This is written in their terms and conditions:

"Closing your Account


53. If you wish to close your Account, please contact Customer Services (our contact details can be found here). You can do so at any time, provided that your Account is not expected to become in debit/deficit pursuant to any liabilities incurred through your gaming activities. On closing your Account, we will return the balance to you in accordance with the provisions of the "Deposits and withdrawals" section above."


I do not want to lose more of my money, I have already lost 67 Eur on purpose thinking I will be able to make a withdraw but now they are forcing me to play other games. Please help me with this, I am open to playing poker on their site to make needed rollover or for paying the fee for withdrawing the money.


Thank you



staus Unresolved
€2500
Winner Casino - Impossible to cash out
Winner casino have been nothing but a nightmare. It took 2 weeks of constant emailing back and forth things like my passport. My bank statements. They werenr happy. Thry asked for a picture of ne holding my passport with my arms visible. When i actually acconplished this. They claimed it wasnt clear and asked for another. I sent another which was the clearest photo you could imagine taking. The serial number iwas even readable.... THEY REJECTED IT. I finally gave up only to raise a complaint so.i could seek.outside help and much to.my amazement a vip manager emailed me saying my account was now verified. 2 weeks since i won the money i was actually able to request my withdrawal for £1000. Absolute miracle. Or not. I requested it on friday just gone. I was advised up to 2 business days to process it. On the third day iml queried it and was told it was 3 days. Its not the 4th day and each day i ask them.why its processes they give me a reassuring statement and tell me to wait for an update via email. Its been 3 weeks since i won money and winner just will not send it. I must add that the games at winner are great. Playtech you either hate or love them. The bonuses and sporrs bonuses are also great... but whats the point in great bonuses when its so difficult to actually get the casino to pay out? I hope this can be resolved and winner can gain my.trust because i would actualy like to use them again if this circumstance is rare. But as far as i can see at the moment its not rare
staus Unresolved
£1000

Complaint Statistics

Resolved 36
Avg. Amount $ 3,700
Avg. Complaint Duration 45 days
Avg. Response Time 3 days

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Player rating
4.8/10 58 reviews

Top reviews from our players

Inactive user
9/10

My deposits here are as follows: November 2015 - 120 €, December 2015 - 170 € and the last five days ago 150 €. I think that after such amounts have the right to realistically look at the situation in all the games offered by Winner Casino. Avengers slot me one day brought a profit of 140 € and the other day I lost € 90. Thor from the north decided that for three hours bowed me through bonuses amount of 180 €, but after a couple of great success, I had losses. So I finished the game with a profit of only 30 € after 12 hours of relentless entertainment. Sometimes I hit the roulette that is a beast when it comes to big money, the tireless machine will give you a moment to swallow everything you've built for hours on slot machines.

Winner is in my life came in first as great odds, but the brand also has an online casino, which is in line with the high standards which we rightly expect of this great man. Winner Casino has it all comes from the vast collection of over 350 games with a rich mobile option, great promotions and luxurious VIP club - which is ideal to turn into a real house of gambling. In a word, the players are completely won over by this top gaming operator. It's hard not to pile praise for Winner Casino, primarily because of its highly interactive and visually stunning looks

Games just bombed a multitude of popular video slot games, the legendary superhero, massive welcome bonus offer and more audio-visual animation than I can bear. The operator drives glossy Playtech software - among the leaders in the list of world's most famous software producers. Winner Casino has a license and within the rules toys offshore jurisdiction of Antigua and Barbuda. Winner Casino is safe and secure, operate at full licenses of the Government of Antigua and Barbuda, with enabled full access to players from Germany.

Winner Casino offers 24/7 support via toll-free phone, live chat, e-mail and regular mail. Players are paying a team of highly trained professionals.
Checkout Winner Casino accepts a wide range of currencies including US dollars, euros and pounds. When it comes to options for the payment, Winner Casino has over 40 methods, including major credit cards and e-wallets with solutions especially tailored to specific countries and markets. There are bonuses for a referral to a friend and alternative payment methods, comp points and VIP club to six levels, which gives members exclusive benefits.

Conclusion: Here you have a huge selection of slot machines with high prize pools because Winner Casino brings the game with 3 reel single line, 3 reel multi line and play with more than 25 lines such as Gladiator, Thrill Seekers and hits from the Marvel license, such as the Incredible Hulk, X-Men iFantastic Four .. There are also progressive jackpots type Beach Life, Safecracker and Diamond Valley. Winner Casino offers games with real dealing: Roulette, Baccarat, Blackjack and Casino Hold'em. Puns are inevitable, but that's only because they are true. Winner Casino welcomes new players from Germany with an excellent welcome pack that extends to their first four deposits. The high rating from me 9/10.

Inactive user
1/10

I joined on mobile it says get £30 free when download it says go on chat ask our friendly team to add the free bonus but no such thing and staff was rude and kept ending chat it ended up they closed my account down and no bonus.

I am worried now because the reviews on the internet are really bad shame I read after I joined so do not touch this and now they have my details which worries me because many people call it a scam, and the customer service staff are so rude and unhelpful so save your deposit and hassle and avoid this site.

User name Marley 100
Terrible luck here. Nothing to like endless deposits and no wins. Contacted support to close my account they offered me 20 bonus to stay. Why not I though? Still no win or bonuses worth having. Went on to deposit more. Nothing. In all spent around 500 plus 200 in bonuses from casino.

Save your money play else where I will be.

Customer support fast and efficient but seriously rubbish payouts.

Winner Casino uses Playtech software and it is a part of the Zirconium Gaming Limited group of casinos. I'm a bit surprised of that here at the AskGamblers I found 50 reviews of this casino. Also, there are a large number of complaints. More specifically, it's about more than 70 complaints, of which about half are unresolved. You will admit that the casino that has so many unresolved complaints can’t be called safe casino. This is one of the reasons why I have not ever made a deposit at this casino although here I have an account for several years. Simply I just do not believe the Winner Casino. ,

Although they have a very good bonus offer. Of course, as most other Winner Casino players I joined this casino because of the no deposit bonus which then they had in offer for new players. After that a few times more I played here for free chips. The last time it was for my birthday. From the casino I received an e-mail with a birthday card and a gift of 5 EUR bonus with no deposit. But when I logged in on my casino account I did not saw the bonus. I immediately contacted the casino support via live chat. Probably I waited 15 - 20 minutes until their live chat operator has not responded to my "Hello". At the end I got the 5 EUR with no deposit but I discovered that Winner Casino has a very slow live chat support, although their support is available 24/7. I decided, after some thinking, for the Fantastic Four video slot game. Here I made exactly 50 spins before I lost all 5 euros. All that time I played with a minimum bet of € 0.2 per spin.

A friend of mine had a couple of withdrawals in this casino without any problems. Just because of that for the Winner I give a positive rating. For Winner Casino I give 6 out of 10 possible stars.

Inactive user
9/10

Trust and good time again walk together, thanks to the people from Winner Casino. Some people who do not control their emotions, and their own money after this adventure may take a tranquilizer, and I sincerely hope that you will monitor and keyboard remain in one piece.

Success Winner Casino somehow from the beginning was cemented, as one of the few who are from the beginning started with a promotion in which you get for free € 30 in a sign of welcome. Winner Casino has started its work at a time when the game design so that they are maximally affordable in order to collect as many players. This casino was founded in 2009 and used the software of two my favorite gambling platforms such as Playtech and Casino Hold'em, and is licensed and regulated by the laws of the government of Antigua and Barbuda.

I'm here a month now paid around 200 €, and the initial deposit was 50 €, I have not used any bonus and all the money I won playing a single slot, Avengers. I often stop by on their site as often offer bonuses in the form of free spins available through its poker client in the casino section. Welcome bonus of 30 € I could not turn, and I soon lost all of my money with the bonus account.

Customer support is excellent, although sometimes we wait up to 20 minutes. Maybe we ought to consider increasing the number of operators, because I have the impression that the support too overwhelmed by the large number of users. Winner Casino has plenty of options to pay, and I have used Skrill mainly because at that time was available. I'm a big fan and Neteller and deposit via Mastercard card, but this time I decided to go for something simpler way of payment.

From me all the credit for this casino and the conclusion that they are one of the few that are common with the promotions, especially with free spins bonuses.

I don’t know exactly when I joined this casino but it was probably a few years ago. Winner casino belongs to the Zirconium Gaming Limited group of casinos and I think I have an account in all of the casinos from this group. They are run by Playtech software which is my favorite so that is one of the main reasons why I have an account here.

They have a descent no deposit bonus promo for new players. When you make an account you get 30 euros free to try the games. This bonus has a pretty high 50 x bonus wager and a max cashout of 200 euros. Almost all no deposit bonuses from Playtech have this cashout limit. The only downside from this bonus is that you have only one hour to finish the wagering. If you fail to do that within the hour all wins are voided. Another casino from this group has the same bonus, that is Winner Club casino.

I have to say that wagering 1 500 in one hour seems like an impossible task, but with Playtech nothing is impossible and I know a few people who managed to wager this bonus and whats more important were paid by the casino in full. When I took this bonus I had enough balance for about half an hour of play. I started on Fantastic Four and had a few descent wins. Managed to work my balance up to 60 euros and then started playing on a 1 euro bet but didn’t get a bonus round to boost my balance over 100 euros. I think it is the only way to manage to wager the bonus.

I have only one deposit in this casino and that is deposit 5 get 35 free or a 700% match deposit bonus. I also failed to meet the wager on this bonus and haven’t made another deposit. This is only because there are a big number of complaints for this casino so I don’t want to risk making a deposit and not getting paid.

Inactive user
8/10

I almost every week at least once I get email of Winner casino about new casino promotions and poker tickets. I tried all forms of dice on this portal of casino and poker to betting. All I equally like but no adrenaline is not fun without a good casino. Winner Casino is just that place will make you a real "winner" regardless of the final amount on your account. I think the last two to three years experienced its peak, we will see what further happens.

As for the bonus at the beginning of the story he is more than attractive, because it is a € 30 no deposit, which you get after registration and verification of your account. I myself installed on my desktop their Winner Casino Club client and accept a promotional offer that goes for my country. The first game I opened with this bonus is Frankie Dettori's slot with which I have already hung at William Hill Casino Club. With these € 30 you can choose some games with more payment line but I decided for this.

I started with a stake of 1.25 per bet, because € 30 is not a large sum that would take an adventure with big stakes. After a few spins I got Frankie Dettori's bonus game where I won excellent € 28 so that my bankroll slowly risen. I knew that I would very hard to turn this bonus because it is still necessary to make a stake in the amount of € 1,500, ie. Turn 50x bonus, if you fail there is a bonus on your first deposit whose value has changed a few times, so I'm not sure how much at this time .

In the end I needed from 1500 managed to turn some € 700 and I lost all the money in the X-Men slot, and the greatest loss I suffered earlier in the Wolverine slot. Yet the impression of a partial because it seems to me that none of the three games I've played with this bonus has not been successful enough for me. Still gonna try and with this deposit bonus, I'll do a deposit via Skrill service and we'll see what happens. The experience of this bonus will share with friends in a "bonus comment" section. Excellent casino and have no more to say, just try win.

I always thought that I have account here ,but when i asked the chat gave them my email and my general info,it turns out that I dont. Winner Casino is Playtech Casino,well at least I thought its only a Playtech Casino,but after my registration ,I got 30 euros free, nodeposit bonus ,so I can try my luck with that promo. After I verified my account,accidentally I clicked on the Vegas Tab and I couldnt believe , they have Netent provider.

Off course I wanted to play the Netent games,after all they are my favorites,so right away I contacted the support and asked them if I can play Netent games,so how or can I transfer my bonus to Vegas,so I would be able to play Netent slots.After that I got positive answer from support,that I can play Netent and first transfer the bonus money.Right after that I transferred the funds and start playing my favorites slots,with 30 euros free chip,I really couldnt believe,but the next move was to try my luck.

Lately my favorite slot and I have been chasing him for a while ,its the Wonky Wabbit game,so first game I opened was Wonky Wabbit slot,expecting to trigger some nice win and off course wager the bonus and cashout something.I was playing for a while and almost spend the free chip,but that wonky didnt like me that evening.So I was left with 11 euros and switched the game and start playing Lights slot,because also on this game I had have really nice winnings few times.Well not then ,I guess that day I didnt have any luck so I finished with zero on my account.

They have really great promo of 250% deposit match or even better they offered me today ,just with tiny deposit of 5 euros ,they will credited my account with another 30 euros.So far I dont know,because I had read few complaints ,which I didnt like,but some AG forum members had cashed out from them,so maybe they are not that bad,well as I read they are not s fast with withdraws ,but they are cashing out,well for now I will wait a bit ,so I guess that big fat welcome bonus,will be waiting for me ,for a while.

A friend of mine recommended Winner casino to me and since its providers are both my favorite software - netent , which I love for their slots and playtech, which table games I like, I decided to try it.

This time I decided not to go with bonus but with a minimum deposit of 25€.I started with slots. I played Thrill spin slot for a long time and was quite successful with my 0.75€ bets per spin, which I increased to 1.50€ per spin. So when I reached 65€ I decided to play Startburst. I placed 1€ bets and slowly got my balance up to 90€ so I decided to try their live casino. It was a little risky but since they have live holdem tables with only 5€minimum bet I decided to try. I played only 5 hands but it even so it gave me 70€ win. I was super happy and went back to table games.

First I tried Tequila Poker. Few times I won one hand or thee of a kind but mostly I lost, so I went to check their Marvel roulette. I love Marvel slots so I was very excited. I placed bets on colors and a few numbers but since I'm usually not that lucky in roulette, I stopped pretty early. But the look of it was really great.

Later I played I played Pink Panther and Twin Spin, but they didn't give me any winnings so I decided to try to cashout. Everything went smoothly and I was happy about that because I've read that they have unresolved problems with withdrawals.

What I think is amazing at Winner casino is the game selection. I saw there my most favorite netent games, the live casino was great as well. I liked that they have both instant and download version so this time I didn't have to download anything. Overall, I was very pleased. My withdrawal was 2 days later in my skrill account so I think I will play there again sometime.

Winner casino it is an flagman of winner group of casinos. I like this casino, and generally i was an often player at this casino few years ago, and now i am excited to see that winner casino also added net entertainment games. Yeah, it is easy to see which software is most popular this days, that even typical playtech casinos add their slots on the website.

I played at this casino of course lot of the times, and now after noticing that this casino also have games from net entertainment, i think that i should try this casino as soon is possible, and i am pretty sure that i will do this, when i will fix my stupid PC which usually show me BSOD(blue screen of death). My best hit on this casino was at thai paradise slot, it was 1000x total bet with 0.60$ betsize, i bushed thai paradise for a long time already, and lost about 40$ so was a bit angry. Finally 3 scatters land, like always in useful combination on reels 3 4 5, and i get elephant as an special scatter symbol. Then i just see first 9 empty spins, so generally i have left one free spin left, and imagine how angry i was without this slot and situation, but then on 5 spin i see how 5 elephants lands, lol, i am just stand from PC and start laughing because it was really amazing, 9 empty spins, and then on last one and then 1000 x total bet payout. I still have some bonus funds, but luckily everything was fine, and i was able to request 700$ withdrawal, and of course i was very about such big money, but luckily winner casino is good and decent casino brand, and i get my money after 5 days of waiting.

I rate this flagman of winner group with 7 stars.

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