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Warning: Winner Casino is being assigned an official warning due to the fact they are currently holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support.

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Winner Casino

Player Rating 58 Reviews
4.8/10
58 Reviews
Complaint Response 92 Complaints
3 days avg. 92 Complaints
What we like
  • Wide range of payment methods
  • Mobile-friendly
  • Top-tier software providers
  • Proven fair by GLI
What we don’t like
  • No Live Chat
  • Large number of restricted countries
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Winner Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.winner.com
Established
2009
Licences
Malta Gaming Authority
Affiliate Program
Languages
Danish, English, German, Polish, Portuguese, Spanish, French, Russian
Casino Type
Download, Mobile

Winner Casino is an online casino that takes a unique approach in their website design. It is a straight-forward and simple design, which incorporates very little information on the main page, but rather a flash image of slot machines doing their thing. This makes it easy for players to find the sections that they need to get more information about certain elements of the casino. With a simple layout, and a lot of activity on social networking, this casino goes a long way when it comes to reaching out. The casino is licensed by the Malta Gaming Authority.

Customer Support

Customer Support is such an important element of any online casino. Players are often online at any time of the day or night, and especially when they're looking to join for the first time, and fortunately Winner Casino does offer 24/7 report. For those who require immediate help, using one of the toll-free phone numbers provided is probably the fastest option available since there is no live chat at this casino offered. Email is regularly moderated, but there is no guaranteed timeline for which players will respond to players. Phoning connects players immediately to someone who can provide answers about banking questions, software, promotions and much more.

Promotions

Winner Casino helps players increase their bankroll from the moment they join and all throughout their time playing at this online casino. The Casino offer a $1,000 Welcome Package for the initial deposits made at the Casino. Winner Casino have also created a special exclusive 200% Welcome Bonus for all AskGamblers players and this bonus will get each player up to $300 For Free. This bonus is available to everyone quoting the promotional code wbonus. There is also a high roller welcome bonus, for up to $2000, deposit bonuses for using a preferred deposit method, and even comp points that are distributed to turn into more play money.

Software

Playtech Software is used at Winner Casino and as a well-known software provider; it really takes this casino far. At Winner Casino, their software is available by download only, but ins talling it and getting started is quick and easy. Of course, with Playtech Software it is free to download and play!

Games

Winner Casino has taken the best of Playtech Software and featured it at their casino. There are more than 100 games; many old classics and favorites, as well as some that not all players are familiar with either. The typical video slots, video poker, and classic slot games are all available. Table Games include Roulette, Blackjack, Pontoon and more. To help players learn games they want to try but are less familiar with, there are gaming guides and strategy information built into the software that players can read.

StallCation

Complaints

Read the complaints other players have left for Winner Casino. Learn more about complaints.

Show all complaints
Winner Casino - Refusing to Accept POA Document
Winner Casino have provided me with the worse customer service I have ever known, I won a small amount of £1888 in the casino wallet, and they asked for some documents to verify my account. I sent them all different type of documents, however they come back to me and told me that my bank statement was out of date. This was fair enough so I sent them a printed bank statement of my Coop Bank, which again they did not accept because it was printed. This was rather frustrating, but I wanted my withdrawal so I phoned up coop bank and asked them to change my paperless setting to send statements through the post, so I could get an official bank statement.

After 2 week I eventually got a official bank statement from coop through the post, which is perfectly valid and within date. I can even email this to you (ASK GAMBLERS) to show how official it is. However when I send it to winner, they are now saying the statement I have sent is the wrong type, and when I ask them what is a wrong type they just say they cannot explain futher.

Sorry but Coop bank is the only bank I am with and I live with my parents so dont have any other utility bill so I want Winner Casino, to stop using delaying tactics and just accept my document and ultimately pay me my winnings! The Statement even shows the deposit made to winner casino, and they are still refusing it, its awful and they should be ashamed.

Please verify and pay me my winnings Winner Casino
staus Unresolved
£1888
Winner Casino - Unable to make withdrawal

I have made my first deposit of 2500 Eur on 29. October and played a little bit of poker that day. I needed my money and I have made withdraw request on 30. October which was declined. I have received an email that I did not wager enough of my deposited funds in order to make a withdraw. After that, I was contacted by their representative which asked a lot of question and asked me to send them my paychecks from the bank for the last 3 months which I did: I have also verified my account before that. After that, they have sent me an email that my account is verified and that I need to rollover my deposit in order to make a withdrawal but rollover must be done in casino section and they have told me that I cannot play poker on their site anymore and they have blocked poker games for me. I thought I will try to lose as less as I can and decided to play roulette. I have played 67 roulette games where I covered every single number on roulette and I was losing 1Eur per round. I made rollover of 2500 euros and thought I can make a withdraw now but my withdrawal request was declined again with the explanation that only slots have 100% wager percentage contribution and roulette has only 25%. I tried to make a withdraw in the amount of only 20Eur but was declined again. I have sent them a few emails but they were not responding and they blocked live chat for me. I have called them and tried to get an explanation for all of that but they are just telling me that this is their decision and that I have to play some casino games in order to make a withdraw. My only purpose of depositing there was for playing poker and I do not feel comfortable to play casino games which they are forcing me to play. Basically, they are forcing me to lose my money on purpose. I have called them today again and asked from them to allow me to play poker and that I will play as much as they want because I know how to do it but they said because of security reasons poker will continue to be blocked for me. After that I have asked from them to close my account and if they want they can take some fee on my funds but they have said that it can not be done before I rollover my deposited amount in casino section. This is written in their terms and conditions:

"Closing your Account


53. If you wish to close your Account, please contact Customer Services (our contact details can be found here). You can do so at any time, provided that your Account is not expected to become in debit/deficit pursuant to any liabilities incurred through your gaming activities. On closing your Account, we will return the balance to you in accordance with the provisions of the "Deposits and withdrawals" section above."


I do not want to lose more of my money, I have already lost 67 Eur on purpose thinking I will be able to make a withdraw but now they are forcing me to play other games. Please help me with this, I am open to playing poker on their site to make needed rollover or for paying the fee for withdrawing the money.


Thank you



staus Unresolved
€2500
Winner Casino - Impossible to cash out
Winner casino have been nothing but a nightmare. It took 2 weeks of constant emailing back and forth things like my passport. My bank statements. They werenr happy. Thry asked for a picture of ne holding my passport with my arms visible. When i actually acconplished this. They claimed it wasnt clear and asked for another. I sent another which was the clearest photo you could imagine taking. The serial number iwas even readable.... THEY REJECTED IT. I finally gave up only to raise a complaint so.i could seek.outside help and much to.my amazement a vip manager emailed me saying my account was now verified. 2 weeks since i won the money i was actually able to request my withdrawal for £1000. Absolute miracle. Or not. I requested it on friday just gone. I was advised up to 2 business days to process it. On the third day iml queried it and was told it was 3 days. Its not the 4th day and each day i ask them.why its processes they give me a reassuring statement and tell me to wait for an update via email. Its been 3 weeks since i won money and winner just will not send it. I must add that the games at winner are great. Playtech you either hate or love them. The bonuses and sporrs bonuses are also great... but whats the point in great bonuses when its so difficult to actually get the casino to pay out? I hope this can be resolved and winner can gain my.trust because i would actualy like to use them again if this circumstance is rare. But as far as i can see at the moment its not rare
staus Unresolved
£1000

Complaint Statistics

Resolved 36
Avg. Amount $ 3,700
Avg. Complaint Duration 45 days
Avg. Response Time 3 days

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Player rating
4.8/10 58 reviews

Top reviews from our players

Inactive user
10/10

After I wagered my deposit@ Winner and only 3 days after asking for withdrawal, I just received an email that my request has been processed. I opened my neteller wallet, money was there. Thank you Winner Casino and Askgamblers.com !

Good choice of games and products

Unfortunately very poor play and extremely bad customer support and withdrawal process really let this casino down, Wrong information given on their website about their VIP scheme and no clear criteria given either on the site or by support/VIP customer support as to the requirements needed to advance levels on the VIP program, VERY slow in resolving issues, I had 2 issues that dragged on for 8 days and 10 days.

Inactive user
7/10

Winner casino uses Playtech software which is my favorite among the software makers. This is a casino that has been online for a long time and it's really funny that I made an account here only 2 days ago and I have an account in every casino that uses Playtech Software.

I decided to join this casino when I saw at some affiliate site that Winner casino offers 30 euros no deposit bonus for new players. Off course I downloaded their software and registered in this casino and took the 30 no deposit offer. As usual I looked through the rules for this bonus. The wagering requirements were big 50x bonus but still this is a no deposit bonus. I also discovered that this bonus can't be cashed in. Hmmm that is usual in many casinos run by Playtech and most of them offer sticky bonuses. Then I saw something I haven't seen in any casino before when it comes to bonus rules. It said that the wagering requirements had to be met within an hour. That shocked me as 10 minutes have passed since I took the bonus. Time wasn't on my side so the first game I choose was Iron Man 2 and I started with 1 euro bet per spin. After 5 minutes I lost 15 euros and realized that with this 1 euro bet per spin I can't meet the wager of 1500 euros for an hour. I increased the bet to 2.5 euros per spin and got a free spin bonus. I cashed in 320 euros from those free spins. Then I raised my bet to 5 euros per spin and in a short while I got the free spins bonus 2 times.

Later I tried another game Fantastic four with 6 euros per spin. In less than 45 minutes I met the wager of 1500 euros and had over 600 euros on my balance but the maximum cashout for this bonus was 200 euros.

Overall even though winner casino is low ranked here at AG I hope that I wont have any problems with withdrawal because until now I never had any problems in Playtech casinos. For Winner casino I give 7 out of 10.

Good day to all askgamblers.com members. Winner casino is an old playtech casino, and there is also few more casinos that owned by winner. All of their casinos giving out no deposit bonuses, so of course i am join all of them :)

I play at this casino many times last years, but i stop probably in 2012 and switch to will hill group, i found that this guys a bit better than winner. But for few years hard playing at winner casino i can not say anything bad about this casino, they was always nice for me, and i never had any problems with bonuses or withdrawals. But few guys from russian forum was requested to send notarized documents to gibraltar, via regular mail, this is joke of course and i did not like that casino even asking such things. I understand send with email, but send via regular mail it is not good thing.

But as i told, for me this is crystal good group of casinos, and winner their flagship, which always was my favorite playtech casino. Withdrawals is a bit slow, yes, 4 days pending period is not what you waiting from withdrawals, but at least they always pay without any questions, even on weekends. I think this is safe, and good group to play playtech games(play playtech, funny :D ). Unfortunately i fully stop playing there, but i recommend this casino to you , it is good, and you can get a lot of fun there and lot of winnings, and i am sure that will pay out it without problems.

So, overall, this is very good playtech casino. Old and reputable, which doing their business for a very long time. Of course such company can not suddenly start to cheat playing, so this is one of the best option to play playtech games. I preffer another casinos right now, but with winner i have only good rememberings.

I joined to Winner.com casino since last year and my personal experience with them has been really good because everything with them have been smooth, from the verification process, playing,treatment, until withdrawal.

Their appearance is strong and the ambience worm, so I feel like in house and trust my money is safe.A thing that I really appreciate in any casino is the chat support and here I found courteous and helpful people always ready to do all possible to solve your requirements.

The promotions I love from here are comp points and cashback mainly for no wagering requirements and have a great feeling of satisfaction when think about it for a couple of situations that turned a bad day in a really revenge jeje. Another good thing related is the easiness for tracking wagering requirements for bonus redemption and I say this because I consider several casinos get difficult this labor.

Winner has a variety of payment methods to process deposits and withdrawals as credit cards, e-wallets and transfers, so You won’t find obstacles to start enjoying this casino.

Playtech is their software provider hence they offer more than 300 games to play including slots with all number of lines, Marvel slots (Rocky is my favourite one:)), arcade games, card an table games, video poker, scratch cards, progressive games, multiplayer games and live dealer games with the usual cordial and pleasant treatment of Playtech dealers (and some girls really pretty ).I highlight the fact I can see software improvements here before I can in another casinos using Playtech.

The only issue that does not let me be fully happy with this casino is the staking limits for live dealer blackjack: just 1-5 credits per hand plus splits and double up, and I sorry this because BJ is the game I always look for, and roulette of course, but not so restricted.

I have nothing what to complaint about Winner.com so I can recommended and please forgive I sound like a fan but this is my personal impression.

Hi everyone! As if the plenty reviews here aren't enough already, I have to add in mine! Hehehe. But if you read on, you'll see that my review isn't like any other review here. It's more like a review on 'the dark side of...' ;)

Playtech fans would know Winner Casino by name. It has been online since years back, accompanying similarly established casinos like Omni and Mansion, to name only two. While other casinos looked trendy and modern enough, Winner Casino, to me, looked a little too simple, a little behind time if I may say so, but that was many many years ago. Its presentation and graphics have now become contemporary, but nice graphics and colourful pages do not tell everything about a casino. Looking at the amount of complaints here at AskGamblers alone is sufficient to give a different picture altogether!

Back in those early years of mine of online gaming, Winner Casino was giving out $17 no-deposit bonuses to all new players, whilst other Playtech casinos were offering the usual $10 or so. Naturally for me, membership at Winner Casino came early, earlier than at those ten-free-chip casinos. And just as naughtily too, my greed took control over my ignorant brain! Not satisfied with just that one $17, I wanted another seventeen. Then wanted still another seventeen, and that's when I got caught on the screen! Yes, yet again Mr Brat here became mischievous, could not get satisfaction with just one, and had to go for three! Just as at Mansion Casino! So served me right for getting locked out again! For the second time, for all three accounts, hehehe.

But where I received responses from the casino support at Mansion, there was only complete silence from Winner's support! My first request for account reactivation got no reply. My subsequent requests got stale air. Still nothing. After making numerous unsuccessful attempts at making contact with Winner's customer support, I decided to play dirty too. I downloaded the software, created a new registration using a different name and a different home address, but dang...my email address got caught! So later, I tried again...different name, different address, different email...and got through! The next day, the new account got locked too! Dang, dang, dang...must be my phone that rang! Yep...it was my phone number! Geeeeees...I gave up!

What more can you say on such a casino? Customer support was zero. Live support was zero. Email support was zero. Everything about Winner Casino was zero...for me that is. So in the end, Winner Casino was in temperature zero!!! :D So glad I failed to reactivate my original account after all! :)

Afi

I created my account at this casino and I received the 30 euro no deposit bonus!But unfortunately I didn’t managed to complete the wagering requirements because they were 50 times and I had no luck! I decided to make my first deposit because I saw there is a 200% bonus for a minimum deposit of 25 euro and also low wagering requirements of only 22 times deposit+bonus!I deposited 30 euro via credit card and received 60 euro bonus,so a total of 90 euro available to play!

All things were good until I decided what slot game to choose,and this was a big problem because they don’t have a lot of games!Finally,I decided to play the Gladiator slot because I like very much when I trigger the free spins and also the bonus game with the helmets! No major winnings from this slot and my account balance was showing almost half since the first time I started to play!I changed the game and started to play Iron Man 2 slot!

Again the luck wasn’t by my side and after 3 hours of playing the account balance reached 0!I was a little bit upset because I thought that if the wagering requirements are low I will manage to win something but also I had fun a couple of hours!

But now I will rate this casino from my own experience!I will start with the bonuses and I will give an 8 because of the high wagering requirements of the no deposit bonus! The games arent very wide,so I will give only a 7 and 9 for the support team! Their payment methods are very wide,you can choose from credit cards,e-wallets and also paysafecard and the most important thing,they have a wide variety of currencies you can choose from,like Australian Dollars, Canadian Dollars, Denmark Krone, Euros, Norwegian Kronor, South African Rand, Swedish Kronor, UK Pounds, US Dollars.

I agree with waynebingo and other writers I also feel Winner Casino is better than the score here shows it. I think they a very solid gambling partner. Back then when I joined them, accidentally I chose British Pounds instead of Euro for my player account currency and when I realized my mistake I instantly informed them about it via live chat and asked them to change it to €. A lady operator calmed me down and kindly asked me not to make any transactions until they weren’t going to solve this problem. Next day it was fixed. So far that was the only thing I had to contact them and obviously it happened because of my inadvertence. The majority of time I spent at Winner belonged to Sports section but lately I was more immersed in their casino related services.

They powered by Playtech software and their downloadable version is also an average Playtech platform with all of its benefits. As regards the selectable games I found here every one of them that I’m used to and I like to play, although I prefer the other Playtech roulette version with more features that can be played elsewhere. Unlike many other companies in the business that provide complete entertainment package, they usually have great number of casino promotions with relatively good and solvable terms and the also run Comp points system which always good to have. The other sensitive issue is the withdrawal. Unfortunately, I had way less of them than I wished and I’m not saying they’re the fastest paying industry in the market but so far I’ve been paid in every single occasion in acceptable time.

They don’t achieve the perfect score in my book because of the lack of some things in the Sports betting area, but other than that I’m satisfied with them and didn’t find any major shortcomings. I encourage everyone to take a try and make own evaluation.

I'm surprised at the low score for this casino. It's pretty good.

After hesitating a bit I've decided to use the free 30 no-deposit bonus at Winner Casino. I made sure to study the terms and conditions before I registered an account. I believe you could win a maximum cashable amount of €250 or €100 with the no-deposit bonus. The whole process to set up an account is pretty easy. Within a few minutes I registered myself and the bonus was credited instantly.

Winner Casino is powered by Playtech, basically a software juggernaut in today's online casino software industry. I always liked their selection of games with many branded slots, such as Gladiator, Thor, Iron Man, Fantastic Four, The Incredible Hulk and many other Marvel type of slots.

I started out with playing 50 line slot The Incredible Hulk. Basically betting €0.50 per spin. Marvel slots are also connected to a progressive jackpot. But since my wins would be capped, it wouldn't really be too much of an added value winning it lol.

So I kept playing and after spending €10 I finally had the three scatters. This awarded me 10 free spins and 3x multiplier. After winning nothing the first 4 spins, I had four scatters this time. This meant that 25 free spins got added up since the free spins can be re-triggered. The only thing that constantly pissed me off, was that I wasn't really winning anything. No five of kinds at all, even though sometimes wilds were showing.

After the free spin round was over I only won €15. So my balance was around €35 when I decided to give Iron Man 2 a try. This slot also had 50 paylines, but was even worse hardly awarding anything. After that I tried The Great Blue, which I've read great winning stories about. Unfortunately it wasn't for me though losing €10 quite fast.

Well in the end I decided to play blackjack with the rest of the remaining money. Wasn't lucky there either, losing doubles against 4,5 and 6. I really like the game selection of Winner Casino though. They offer a 200% welcome bonus, but I've choose not to try it. Too many negative stories on forums where customers have to send notarized docs to Philippines and what not.

I don't need that hassle in my life. So I can't really judge their withdrawal time or customer service from that perspective. I'd give Winner Casino a 6/10 based on my experience with them and their game selection.

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