Verification issues and unable to withdraw
I have followed all the correct procedures, providing winner with necessary documentation when requested and now my account has been blocked, and I am owed £357. Each time I contact support I am told that the department that deals with verification are not available but they will put in a request on my behalf. The initial email I received informed me that if I had not heard back within 72 hours, I should assume that all documents had been cleared and my account verified. This is clearly not the case, the staff have been unhelpful, and this is the worst experience I have had with an online casino so far. Please resolve this issue, and allow me to withdraw money that is rightfully mine.
Winner Casino Complaint Stats
Resolved
36 / 92
Avg. Amount
$3,700
Avg. Complaint Duration
45 days
Avg. Response Time
3 days
Winner Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 60 complaints in this category have been resolved.
This operator's average complaint duration is 45 days, while the average duration across all operators is 8 days.