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Winner Casino - Wouldn't let me withdraw my money

UNRESOLVED
Complaint Info
Disputed casino Winner Casino
Reason Delayed payment
Amount £ 680
seal9999 United Kingdom Message
Posted on October 24, 2017

Hi, I won around £680 which wasn't bonus money but from direct deposits from credit cards. I tried to withdraw these winnings but was told I couldn't as they were linked to a bonus. Totally false. I had already lost my sign up bonus so this was new money not linked to previous bets. I phoned customer service and was put on hold 3 times for over 5 minutes. The rep mentioned something about waiting 24 hours but no other website makes you wait this long for a withdrawal. Keeping somebody's winnings amounts to stealing in my opinion and am really surprised this company has a licence. Really poor at everything.

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