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Winner Casino

Learn more about AskGamblers CasinoRank, our rating system built on over a decade's experience working with casinos and players alike.

We may earn a commission through affiliate links. Get the truth. Then play.

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Winner Casino Review

  • Wide range of payment methods
  • Mobile-friendly
  • Top-tier software providers
  • Proven fair by GLI
  • No Live Chat
  • Large number of restricted countries
Suggest an edit
General info & Latest Promos
Website http://casino.winner.com
Established 2009
Owner Universe Entertainment Services Malta Limited
Casino Promotion

Winner Casino is an online casino that takes a unique approach in their website design. It is a straight-forward and simple design, which incorporates very little information on the main page, but rather a flash image of slot machines doing their thing. This makes it easy for players to find the sections that they need to get more information about certain elements of the casino. With a simple layout, and a lot of activity on social networking, this casino goes a long way when it comes to reaching out. The casino is licensed by the Malta Gaming Authority.

Customer Support

Customer Support is such an important element of any online casino. Players are often online at any time of the day or night, and especially when they're looking to join for the first time, and fortunately Winner Casino does offer 24/7 report. For those who require immediate help, using one of the toll-free phone numbers provided is probably the fastest option available since there is no live chat at this casino offered. Email is regularly moderated, but there is no guaranteed timeline for which players will respond to players. Phoning connects players immediately to someone who can provide answers about banking questions, software, promotions and much more.

Promotions

Winner Casino helps players increase their bankroll from the moment they join and all throughout their time playing at this online casino. The Casino offer a $1,000 Welcome Package for the initial deposits made at the Casino. Winner Casino have also created a special exclusive 200% Welcome Bonus for all AskGamblers players and this bonus will get each player up to $300 For Free. This bonus is available to everyone quoting the promotional code wbonus. There is also a high roller welcome bonus, for up to $2000, deposit bonuses for using a preferred deposit method, and even comp points that are distributed to turn into more play money.

Software

Playtech Software is used at Winner Casino and as a well-known software provider; it really takes this casino far. At Winner Casino, their software is available by download only, but ins talling it and getting started is quick and easy. Of course, with Playtech Software it is free to download and play!

Games

Winner Casino has taken the best of Playtech Software and featured it at their casino. There are more than 100 games; many old classics and favorites, as well as some that not all players are familiar with either. The typical video slots, video poker, and classic slot games are all available. Table Games include Roulette, Blackjack, Pontoon and more. To help players learn games they want to try but are less familiar with, there are gaming guides and strategy information built into the software that players can read.

Screenshot

Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    http://casino.winner.com
  • Software

    Playtech, NetEnt
  • Deposit Methods

    Bank Wire Transfer, ClickandBuy, EcoPayz, Instant Wire Transfer, MasterCard, Neteller, Paysafe Card, Ukash, instaDebit, Visa, Przelewy24, iDEAL, Sofort, Nordea, GiroPay, EPS, Dankort, Moneta, Ticket Premium, Neosurf, Teleingreso, Multibanco, Diners Club International, Trustly, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, ClickandBuy, ECO Card, Neteller, Paysafe Card, Ukash, Visa, Entropay, Skrill
  • Withdrawal Times

    EWallets: 24-48 hours

    Card Payments: 2-5 days

    Bank Transfers: 3-7 days

    Cheques: 21-28 days

    Pending Time: 0-96 hours

  • Withdrawal Limit

    EUR 9,990 per month
  • Affiliate Program

    Nethive Affiliates
  • Restricted Countries

    • Afghanistan
    • Antigua and Barbuda
    • Asia
    • Australia [1]
      • New South Wales
    • Belgium
    • Bulgaria
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Cuba
    • Cyprus
    • Estonia
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Hong Kong
    • Iran
    • Iraq
    • Israel
    • Italy
    • Latvia
    • Libya
    • Macau
    • Netherlands
    • North Korea
    • Philippines
    • Puerto Rico
    • Russia
    • Slovakia
    • South Korea
    • Spain
    • Sudan
    • Sweden
    • Switzerland
    • Syria
    • Turkey
    • U.S. Minor Outlying Islands
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Download, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Australian dollars, Canadian dollars, Euros, Norwegian kroner, British pounds sterling, South African Rand, US dollars, Denmark kroner
  • Languages

    Danish, English, German, Polish, Portuguese, Spanish, French, Russian
  • Licences

    Malta Gaming Authority
  • Company

    Universe Entertainment Services Malta Limited
  • Established

    2009
  • Live Chat

    No
  • Contact

    Support Email: [email protected]

    Support (Canada) Telephone: 1-888-382-2258

    Support (UK) Telephone: +44-808-1203-498

    Support (International) Telephone: +632-756-7876

  • Deposit Limit Tool

    N/A
  • Wager Limit Tool

    N/A
  • Loss Limit Tool

    N/A
  • Time/Session Limit Tool

    N/A
  • Self-Exclusion Tool

    N/A
  • Cool Off/Time-Out Tool

    N/A
  • Reality Check Tool

    N/A
  • Self-Assessment Test

    N/A
  • Withdrawal Lock

    N/A
  • Self-Exclusion Register Participation

    No
Suggest an edit

Winner Casino Reviews by Players

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Kiril1982 1 review
Malta
Message
Reviewed on May 28, 2020

LIKED

Nothing at all! The most basic, sloppy, scam of casino I have seen in a long time. They have limited slot-games. They have virtually non-existent process to verify you so you end in a total limbo for days on end trying to verify your account via emails and chats and their basic system. Its appalling and nerve breaking dealing with such a dishonest fraud.

DISLIKED

You would send KYC documents that are perfect again and again and again, you can send different documents, cards, whatever you have as you have done with many casinos out there, and they will still refuse it without explanation. Their goal? Not to pay you. And looking now the comments here this is their normal way of operating. Stay away from this casino they will scam you no matter how perfect of player you are. If this happen to you do as I did. Open report to MGA website where they hold license to be investigated. The more people do that the bigger chance fake casinos like this one is to be closed. And go to a small claim EU court. This caisnos should be banned from any reputable affiliate.
Jkeyser 1 review
South Africa
Reviewed on December 27, 2019

LIKED

Nothing, there is nothing to like. I have been watching this site for a very long time, more than a year and still nothing to like. Do yourself a favour and stay away, find another site.

DISLIKED

They are extremely quick to take your money but not a single game you play will pay. Of all the on line casinos I have used this one has the worst payout ever. It probably is not possible I know, but you are guarenteed to lose all your money here every time always very quickly. After many deposits and playing I never find a balance more than what I deposited to start with regardless what games you play. STAY AWAY
Inactive user
Reviewed on December 26, 2019

LIKED

I like the sportsbook. All specific lines option are well welcomed to me!
Casino bonus & gift is often offered. I like the design of the transaction history, bonus information , account balance and so on!
A large variety of slot and provider !! Not sure if you can play more than one slot at the time but the casino seems to have nice backing money to make it worth playing bigger than micro stakes!
again a lot of choice of game. Fast customer service!

DISLIKED

Withdrawal could be faster, responsable gaming could also be more accurate so you could really aim what you like and don't like!
The sportsbook live cashout could be improved imo. Probably only less then 10 % of the lines are available for live cashout
Ted1988 1 review
United Kingdom
Message
Reviewed on September 4, 2018

DISLIKED

Winner has closed my account due to a management decision. I was told that I have breached the T&Cs however I have not done anything wrong. In order to refund the money on my account they asked for ID verification but when I sent them the documents they have refused them twice even though both the attachments are clear and legible.

It seems that Winner casino is a scam and should I not receive the funds from my account I will report them to the UK Gambling committee since their behavior is infuriating and they act in bad faith. Their agents on the phones keep repeating the same things from a script and they will never log a complaint or escalate the call to a supervisor. I am surprised they are allowed to operate in UK
Inactive user
Reviewed on January 5, 2017

LIKED

The fact you can use paypal and I found the customer support to be great! Slots payed out big time for me I won £8000 on King Kong slot with a £150 deposit and bonus money had to reach playthrough but and could have took £5000 messed up and ended up with £700 but it was paid no problem now self excluded due to doing that but good casino.
sirbluff 3 reviews
United Kingdom
Message
Reviewed on November 15, 2016

LIKED

If you like a casino with only a handful of really old and basic slot games to help you remissness about the dial-up era then this site is for you.

They only have about 30 slots here so no more having to sort through all the latest games to find them.

DISLIKED

Their customer service is by far the worst I have come across in 20 years of online gambling and I have had dozens of accounts. They are rude, unhelpful and they truly do not give a toss about their customers. My advice is to avoid this site like the plague
Afi4wins 2032 reviews
Malaysia
Message
Reviewed on October 31, 2016

LIKED

Latest Update:

Since I joined Winner Casino more than 13 years ago, I have not been active at all, because my account had been locked, due to the existence of multiple duplicated accounts. But last year, I managed to get in touch with the casino's Support team again, requested for my account to be reactivated, giving my reasons why, including why those earlier duplicated accounts were made, not for abuse of their bonuses, but simply because I couldn't log in. My earlier similar requests had been rejected a few times before this, but due to the recent blockage of my ISP, I just had to give it another try. Well, luck was on my side this time around, and obviously too, the Winner Casino now wasn't like the Winner Casino of many years ago. My request for my account reactivation was finally accepted, I thanked them for it, and I have been playing at Winner Casino ever since, with no regrets at all whatsoever.

Its website is much nicer and contemporary than it was years ago, at par with any other current Playtech casino now. I used to dislike its 'old style' web pages, but it's all in the past, all done and over with. In fact, Winner Casino is the last few remaining casinos available for me to play at, including its sister Winner Club Casino too, and is currently my top 3 favourite, trailing behind Grand Reef and African Palace Casinos. Winner Casino doesn't have super attractive promotions like Grand Reef and African Palace do, so it's pretty hard for Winner to beat the top 2.

Withdrawal times have also improved over the years, Nowadays, I could get my withdrawal payments within 3 days, which is a little more satisfying for me than that of Grand Reef and African Palace, which would take 4 to 5 days usually. But 1 or 2 days difference is really nothing much. It's the regular promotions that matters to me more. In fact, African Palace is becoming slightly more aggressive than its sister Grand Reef, and it should be able to take my number one spot soon enough. How I wish Winner and Winner Club Casinos could do the same too, and give a good run for the top spot, but I don't think this is likely, not in the near future anyway.

After playing at Winner Casino for almost a year now, I have not had a single complaint to make against them! All my withdrawals were without any problems at all. Whatever promotions I took from the casino went smoothly all the time, unlike at William Hill Casino. I really cannot understand why there are still complaints against Winner. Perhaps it's just the players' own fault, for not knowing the casino's terms and conditions. Who knows. As for me, it is my number 3 favourite Playtech Casino for now, and probably for many more years to come.
Yummymummy7 1 review
United Kingdom
Message
Reviewed on July 20, 2016

DISLIKED

This casino is an absolute disgrace. I played through free bonus money and reached £400 at which point I requested a withdrawal. I was told I had to deposit £10 which I done so straight away. I then attempted a withdrawal again and received an error message. I then emailed again and told them about this. At this point they said someone would be in touch in 24 - 48 hours. No one got in touch with me.

Knowing I would never receive the money from the other views on this site, I played with the money but emailed again and asked for a refund on the £10 deposit I made but they are refusing to give me it. Disgrace. I believe they told me to deposit just to get the money off me but didn't have any intention of giving me the money I won.
Inactive user
Reviewed on June 22, 2016

LIKED

Standard playtech site, however everything there is to like about winner is actually the opposite because of various problems.

Only positive is you will get your withdrawals
0.2/10 here

DISLIKED

©2015 Winner.com All Rights Reserved, Not renewed for 2016
Rogue predatory term casino

Wagers are way too high if bonuses accepted.

Support is very bad, not the most politeful bunch

From experience, My RTP here was below 60% overall. This is my worst experience casino in online history.

Limited jackpot monthly withdrawals if caught (Bad)

Antigua regulated sites have terrible reputations including this one.

Will reopen accounts after permanent closures (waver forms) signs of bent company

Customer support Poor, copies and pastes answers to your questions. No signs of general knowledge shown.

Requested player casino audit, casino refused .

Remarks - Will never open another account under Antigua regulations. These are just money gobbling zones.
Reviewed on April 4, 2016

LIKED

Nothing. Really bad selection of games. Feels like every game is rigged to payout poorly.

DISLIKED

Really bad selection of games. Playing on mobile you have no real choice apart from a variety of lesser known games which fail to pay (Playtech). Don't get me wrong I'm not bitter at losing as I only deposited a couple of hundred but the games and payout look to make the most of collecting players money. You have no chance especially with the crap games. I'd avoid this place like the plague. God knows how they got rated in the top 10 online casino's on google. Thats how I found them and obviously paying to have that status.

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