Winner Casino is an online casino that takes a unique approach in their website design. It is a straight-forward and simple design, which incorporates very little information on the main page, but rather a flash image of slot machines doing their thing. This makes it easy for players to find the sections that they need to get more information about certain elements of the casino. With a simple layout, and a lot of activity on social networking, this casino goes a long way when it comes to reaching out. The casino is licensed by the Malta Gaming Authority.
Customer Support
Customer Support is such an important element of any online casino. Players are often online at any time of the day or night, and especially when they're looking to join for the first time, and fortunately Winner Casino does offer 24/7 report. For those who require immediate help, using one of the toll-free phone numbers provided is probably the fastest option available since there is no live chat at this casino offered. Email is regularly moderated, but there is no guaranteed timeline for which players will respond to players. Phoning connects players immediately to someone who can provide answers about banking questions, software, promotions and much more.
Promotions
Winner Casino helps players increase their bankroll from the moment they join and all throughout their time playing at this online casino. The Casino offer a $1,000 Welcome Package for the initial deposits made at the Casino. Winner Casino have also created a special exclusive 200% Welcome Bonus for all AskGamblers players and this bonus will get each player up to $300 For Free. This bonus is available to everyone quoting the promotional code wbonus. There is also a high roller welcome bonus, for up to $2000, deposit bonuses for using a preferred deposit method, and even comp points that are distributed to turn into more play money.
Software
Playtech Software is used at Winner Casino and as a well-known software provider; it really takes this casino far. At Winner Casino, their software is available by download only, but ins talling it and getting started is quick and easy. Of course, with Playtech Software it is free to download and play!
Games
Winner Casino has taken the best of Playtech Software and featured it at their casino. There are more than 100 games; many old classics and favorites, as well as some that not all players are familiar with either. The typical video slots, video poker, and classic slot games are all available. Table Games include Roulette, Blackjack, Pontoon and more. To help players learn games they want to try but are less familiar with, there are gaming guides and strategy information built into the software that players can read.
Winner Casino
This great casino got my attention after offering me a great first deposit bonus. Since there were rumours circulating on the internet regarding non payments, I first did some more research on this casino.After personally asking other players to their experience, I decided to give it a try.
Winner Casino is just like the other Playtech casino's, nothing exceptional worth to mention. Very important to me is the fact that they offer low limit live roulette.At Winner roulette counts towards fulfilling bonus playthough. Good for me. All common deposit methods are available, also a big pro.
Although their customer support never let me down, it can take a while before you can speak to them. The way they communicate looks a bit amateurish,it's like they are communicating on 'street 'level. Here is definitely some room for improvement. But as I said, they get the job done, and that is what counts at the end. By the way, the support is not 24/7 available. Most of the time they are online, except during nights or early morning.
Then my favorite part: withdrawing your winnings. I was a bit scared... would this casino give me a hard time? It was a big pleasant surprise to me that my withdrawal request was handled so quickly.In their email confirmation it is stated that the request takes 4 business days to be processed. Well, I got my money after 3 normal days (Saturday and Sunday included). That is what I call excellent customer care. Excellent with great capital letters!!
One more other item I would like to discuss: free bonuses. Regular depositors get regular free bonuses a lot.The amount you get for free may not be that high as in other casino's, but you'll get them on a regular basis, much more often than in other casino's.A small minor point is that you have to fulfill these darn wagering requirements. (12 times issued bonus)
For a long time the WHG casinos were my undisputed number 1. It's hard to tell if they are still my favourite, I do know Winner Casino (and their sister casino's) are at least as good, to be honest even better.I think the quick payouts did make the difference. Overall rating for Winner would be 9.5 out of 10.