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Warning: Winner Casino is being assigned an official warning due to the fact they are currently holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support.

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Winner Casino

Player Rating 58 Reviews
4.8/10
58 Reviews
Complaint Response 92 Complaints
3 days avg. 92 Complaints
What we like
  • Wide range of payment methods
  • Mobile-friendly
  • Top-tier software providers
  • Proven fair by GLI
What we don’t like
  • No Live Chat
  • Large number of restricted countries
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Winner Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.winner.com
Established
2009
Licences
Malta Gaming Authority
Affiliate Program
Languages
Danish, English, German, Polish, Portuguese, Spanish, French, Russian
Casino Type
Download, Mobile

Winner Casino is an online casino that takes a unique approach in their website design. It is a straight-forward and simple design, which incorporates very little information on the main page, but rather a flash image of slot machines doing their thing. This makes it easy for players to find the sections that they need to get more information about certain elements of the casino. With a simple layout, and a lot of activity on social networking, this casino goes a long way when it comes to reaching out. The casino is licensed by the Malta Gaming Authority.

Customer Support

Customer Support is such an important element of any online casino. Players are often online at any time of the day or night, and especially when they're looking to join for the first time, and fortunately Winner Casino does offer 24/7 report. For those who require immediate help, using one of the toll-free phone numbers provided is probably the fastest option available since there is no live chat at this casino offered. Email is regularly moderated, but there is no guaranteed timeline for which players will respond to players. Phoning connects players immediately to someone who can provide answers about banking questions, software, promotions and much more.

Promotions

Winner Casino helps players increase their bankroll from the moment they join and all throughout their time playing at this online casino. The Casino offer a $1,000 Welcome Package for the initial deposits made at the Casino. Winner Casino have also created a special exclusive 200% Welcome Bonus for all AskGamblers players and this bonus will get each player up to $300 For Free. This bonus is available to everyone quoting the promotional code wbonus. There is also a high roller welcome bonus, for up to $2000, deposit bonuses for using a preferred deposit method, and even comp points that are distributed to turn into more play money.

Software

Playtech Software is used at Winner Casino and as a well-known software provider; it really takes this casino far. At Winner Casino, their software is available by download only, but ins talling it and getting started is quick and easy. Of course, with Playtech Software it is free to download and play!

Games

Winner Casino has taken the best of Playtech Software and featured it at their casino. There are more than 100 games; many old classics and favorites, as well as some that not all players are familiar with either. The typical video slots, video poker, and classic slot games are all available. Table Games include Roulette, Blackjack, Pontoon and more. To help players learn games they want to try but are less familiar with, there are gaming guides and strategy information built into the software that players can read.

StallCation

Complaints

Read the complaints other players have left for Winner Casino. Learn more about complaints.

Show all complaints
Winner Casino - Refusing to Accept POA Document
Winner Casino have provided me with the worse customer service I have ever known, I won a small amount of £1888 in the casino wallet, and they asked for some documents to verify my account. I sent them all different type of documents, however they come back to me and told me that my bank statement was out of date. This was fair enough so I sent them a printed bank statement of my Coop Bank, which again they did not accept because it was printed. This was rather frustrating, but I wanted my withdrawal so I phoned up coop bank and asked them to change my paperless setting to send statements through the post, so I could get an official bank statement.

After 2 week I eventually got a official bank statement from coop through the post, which is perfectly valid and within date. I can even email this to you (ASK GAMBLERS) to show how official it is. However when I send it to winner, they are now saying the statement I have sent is the wrong type, and when I ask them what is a wrong type they just say they cannot explain futher.

Sorry but Coop bank is the only bank I am with and I live with my parents so dont have any other utility bill so I want Winner Casino, to stop using delaying tactics and just accept my document and ultimately pay me my winnings! The Statement even shows the deposit made to winner casino, and they are still refusing it, its awful and they should be ashamed.

Please verify and pay me my winnings Winner Casino
staus Unresolved
£1888
Winner Casino - Unable to make withdrawal

I have made my first deposit of 2500 Eur on 29. October and played a little bit of poker that day. I needed my money and I have made withdraw request on 30. October which was declined. I have received an email that I did not wager enough of my deposited funds in order to make a withdraw. After that, I was contacted by their representative which asked a lot of question and asked me to send them my paychecks from the bank for the last 3 months which I did: I have also verified my account before that. After that, they have sent me an email that my account is verified and that I need to rollover my deposit in order to make a withdrawal but rollover must be done in casino section and they have told me that I cannot play poker on their site anymore and they have blocked poker games for me. I thought I will try to lose as less as I can and decided to play roulette. I have played 67 roulette games where I covered every single number on roulette and I was losing 1Eur per round. I made rollover of 2500 euros and thought I can make a withdraw now but my withdrawal request was declined again with the explanation that only slots have 100% wager percentage contribution and roulette has only 25%. I tried to make a withdraw in the amount of only 20Eur but was declined again. I have sent them a few emails but they were not responding and they blocked live chat for me. I have called them and tried to get an explanation for all of that but they are just telling me that this is their decision and that I have to play some casino games in order to make a withdraw. My only purpose of depositing there was for playing poker and I do not feel comfortable to play casino games which they are forcing me to play. Basically, they are forcing me to lose my money on purpose. I have called them today again and asked from them to allow me to play poker and that I will play as much as they want because I know how to do it but they said because of security reasons poker will continue to be blocked for me. After that I have asked from them to close my account and if they want they can take some fee on my funds but they have said that it can not be done before I rollover my deposited amount in casino section. This is written in their terms and conditions:

"Closing your Account


53. If you wish to close your Account, please contact Customer Services (our contact details can be found here). You can do so at any time, provided that your Account is not expected to become in debit/deficit pursuant to any liabilities incurred through your gaming activities. On closing your Account, we will return the balance to you in accordance with the provisions of the "Deposits and withdrawals" section above."


I do not want to lose more of my money, I have already lost 67 Eur on purpose thinking I will be able to make a withdraw but now they are forcing me to play other games. Please help me with this, I am open to playing poker on their site to make needed rollover or for paying the fee for withdrawing the money.


Thank you



staus Unresolved
€2500
Winner Casino - Impossible to cash out
Winner casino have been nothing but a nightmare. It took 2 weeks of constant emailing back and forth things like my passport. My bank statements. They werenr happy. Thry asked for a picture of ne holding my passport with my arms visible. When i actually acconplished this. They claimed it wasnt clear and asked for another. I sent another which was the clearest photo you could imagine taking. The serial number iwas even readable.... THEY REJECTED IT. I finally gave up only to raise a complaint so.i could seek.outside help and much to.my amazement a vip manager emailed me saying my account was now verified. 2 weeks since i won the money i was actually able to request my withdrawal for £1000. Absolute miracle. Or not. I requested it on friday just gone. I was advised up to 2 business days to process it. On the third day iml queried it and was told it was 3 days. Its not the 4th day and each day i ask them.why its processes they give me a reassuring statement and tell me to wait for an update via email. Its been 3 weeks since i won money and winner just will not send it. I must add that the games at winner are great. Playtech you either hate or love them. The bonuses and sporrs bonuses are also great... but whats the point in great bonuses when its so difficult to actually get the casino to pay out? I hope this can be resolved and winner can gain my.trust because i would actualy like to use them again if this circumstance is rare. But as far as i can see at the moment its not rare
staus Unresolved
£1000

Complaint Statistics

Resolved 36
Avg. Amount $ 3,700
Avg. Complaint Duration 45 days
Avg. Response Time 3 days

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Player rating
4.8/10 58 reviews

Top reviews from our players

Winner Casino

This great casino got my attention after offering me a great first deposit bonus. Since there were rumours circulating on the internet regarding non payments, I first did some more research on this casino.After personally asking other players to their experience, I decided to give it a try.

Winner Casino is just like the other Playtech casino's, nothing exceptional worth to mention. Very important to me is the fact that they offer low limit live roulette.At Winner roulette counts towards fulfilling bonus playthough. Good for me. All common deposit methods are available, also a big pro.

Although their customer support never let me down, it can take a while before you can speak to them. The way they communicate looks a bit amateurish,it's like they are communicating on 'street 'level. Here is definitely some room for improvement. But as I said, they get the job done, and that is what counts at the end. By the way, the support is not 24/7 available. Most of the time they are online, except during nights or early morning.

Then my favorite part: withdrawing your winnings. I was a bit scared... would this casino give me a hard time? It was a big pleasant surprise to me that my withdrawal request was handled so quickly.In their email confirmation it is stated that the request takes 4 business days to be processed. Well, I got my money after 3 normal days (Saturday and Sunday included). That is what I call excellent customer care. Excellent with great capital letters!!

One more other item I would like to discuss: free bonuses. Regular depositors get regular free bonuses a lot.The amount you get for free may not be that high as in other casino's, but you'll get them on a regular basis, much more often than in other casino's.A small minor point is that you have to fulfill these darn wagering requirements. (12 times issued bonus)

For a long time the WHG casinos were my undisputed number 1. It's hard to tell if they are still my favourite, I do know Winner Casino (and their sister casino's) are at least as good, to be honest even better.I think the quick payouts did make the difference. Overall rating for Winner would be 9.5 out of 10.

Inactive user

Winner casino was founded in the year 2009 and has been able to win a reputation al of him of the quality suppliers of online casino games in the industry and at his players within the last three years. The one out of the house Playtech developed online casino platform provides unbelievably exciting, thrilling and primarily profitable game fun. Altogether, Winner offers casino the most current video Slots with 3D graphics more than 150 different playing titles in his portfolio, under this also this one. Winner casino is checked by an independent Auditor for a safe & fair game regularly. The online casino is licensed from the turning out well game control commission in Barbuda and Antigua.


Winner casino games
More than 150 different playing titles out of the house Playtech one can try out and play casino in the Winner. Particularly the choice of classic casino games but also different versions like that and excitingly new Slots provide conversation lasting several hours and terrific chances of winning. Winner casino has 15 progressive Slot these offer jackpot amounts in his portfolio into amounting to millions many times.

The followings are under the different playing categories in the Winner casino:

Table games
Right at the top casino Baccarat, Blackjack and of course also roulette are located in the scale of the most popular casino classics in the Winner, are these to find everyone in different versions and variations. One can try out without genuine money and his learned strategies test these games so even in the free mode.

Decks of cards
A great choice of different decks of cards provides varied hours and terrific profits at the virtual table in the Winner casino. ’Uplaying categories are nter in the Winner casino the different following:

Table , a version of well-disposed towards Texas’holdem, only against the
Dealer one plays this one em, but also exotic or less known decks of cards like Pontoon, Stravaganza, game Viking, Caribbean Stud poker, Pai Gow poker, tequila poker and many others more.

Video poker
Of poker and fruit machine game this manner enjoys bigger and bigger popularity also in the Winner casino. The choice in comparison with the cards or table games isn't so big yet but one absolutely has the opportunity to try his luck when playing Better of Jack's Swiss Code of Obligations or Deuces game and others.

Fruit machines
Slots, one-armed banditti, classic the online casino games in the Winner casino and Slots, fruits modernly are Slots in different variations in the assortment. Among other things the progressive jackpots are particularly hotly popular this one at the followings video Slots be - Beach Life - gold Rally, Fruitmania, Wall Street Fever, Cinerama, Queen, offered in the Winner casino of Pyramid, safe cracker and others.

Live dealers games
In addition, the players and members of the Winner casino can a casino experience purely at the player the live dealer experience games like Blackjack, Baccara and roulette. Neatly dressed croupiers, dealer (-inside) and the assignment in real time via live video Stream provide the necessary ambiance and conversation of course also lasting several hours with style.

Winner casino customer service–400 the who would like to belong to the winners or to have a top rank in the industry, this one worries about his customers in all areas on to. For Winner casino this is not only a hollow phrase. The kind and professional customer service employees care about all interests and enquiries from the members and players; and this 24/7. One can the customer service about a free telephone hotline, live chat, e-mail and fax, contact. Whoever would like to look to answer his problem to solve or question outstanding one glances at the open and understandable FAQ on the support web page.

Winner casino is another playtech powered casino and every time i see playtech first thing i think off are marvel slots.Although i never win big at them i still keep trying.I started in winner casino like many other casinos with no deposit bonus of ten dollars.I received my bonus soon as i logged in and played it all on elektra slot.

After that i wanted to try other slots so i deposited thirty dollar with my neteller and investigated this casino some more.My next choice of game was new fantastic four with fifty lines.Except of few five of a kind hits i had no significant wins.My balance went down rapidly and i had only ten bucks left.Then i played some arcade games and managed to win some money on penalty shootout.Soon i saw a live casino offer with casino holdem and decided to have some fun with live dealers.Minimum bet on this live tables casino holdem was five dollars and i played two hand and won both times.

It was time for me to return on to marvel slots because marvel jackpot is main goal in every playtech casino i play.Once again i started with low bets on blade slot but again no luck for me.Blade took all my cash and i was at the end of my winner experience.Although i haven't win anything and did not made a withdrawal i cant say i did not like winner casino.It had many slot games live casino was pretty nice and they had all sorts of table games.I also spoke to live chat operator and he was very help-full and kind.There are many playtech casinos out there and all are pretty much same what makes winner casino better then others i played in is live casino.So if you are a fan of live games winner casino is for you but don't expect to win big because casino is winner most off the time.My grade for winner casino is 7/10

Winner Casino is run by the Playtech software, in my eyes one of the best casinos you can play in. This Casino will always hold a special place in my heart as it has been the most profitable casino I have played in to date and the first time I have ever won a progressive jackpot. I have now been lucky to win three!!.

First of all I started off here making a deposit of £20 and I received a 100% match so I had £40 in my bankroll to play with. At the time I had never played Pink Panther before this was my first time. It is a 40 line slot with a minimum bet per line of 1p and there are two progressives’ jackpots to be win which are randomly triggered. The bonus game, which is 1 of 3 different ones, is also random. This concept was new to me as I was used to the bonus symbols appearing on the win lines. Anyway after a while I had my first bonus game and it was painting the fence, you get three chances of winning an amount. The other two bonus games are free spins and a stepping one where you also get three chances of winning, all three pay out generously if you manage to get them. Anyway I done really well on this game from the very start, I was playing it through the space of two days and had got my balance over £100 on the second day after about three hours I had the bonus feature I thought it would just be the same as all other times but this time it said JACKPOT FEATURE! I wasn’t sure what this meant I mean I had read the pay table beforehand but never really took that part in as I never thought it would happen to me. I was greeted with a set of doors and I had to open three to find out whether I would win the mini or the major jackpot or the consolation prize which was about £60 I think, I opened the first two quickly and remembered I had read there was a twenty second time limit if you don’t choose in these twenty seconds it chooses for you well I got so flustered on my next door I run out of time and it picked it for me but I couldn’t believe it, it picked the best one for me and I won £750!! Oh my days I could not believe my eyes I was over the moon.

I contacted live help and I had already met my wagering too I was so so happy. I decided I was going to withdraw £700 so I did. I had to send off verification documents they were willing to accept my driving license and bank statement. I was told it would only take 48 hours to be verified and the withdrawal would be processed however it did take 2 weeks in the end. I did have to chase up my money quite a few times and eventually decided to ring up customer services as opposed to speaking to Live Help and spoke to a lady that promised it would be done the very next day. It was done and received the money in my bank within 3 days. Thanks so much Winner Casino. I would definitely recommend this casino to everyone. Top Class!

Back in early 2010 I opened an account at Winner Casino, which was a recent arrival to the online gaming scene. I came to discover that it was part of the long established Casino Partners group that operates a sizeable number of iPoker and Playtech sites, some of which I had belonged to for years (like the well-known Titan Poker). In fact, I had already registered at (the also new) Winner Poker barely four months before, although that experience had not turned out well as I lost my initial deposit and accumulated bonus winnings.

I was not risking my own money at the casino to start, however, as I had found out about an exclusive $20 no deposit bonus for new players. After carefully following the instructions from the referring site on how to download, register and claim the welcome offer –it may have taken an extra day or two for the free funds to be added after registering a credit card for verification purposes -- I was eventually ready to start playing. The bonus was restricted to slots, I remember, but the other promotional T&Cs have mostly faded from my memory (though I recall a 40x WR).

Considering my opening balance and the generally high variance associated with slots I was determined to keep my bet size low, at least to begin with. One of my basic rules of thumb when using a conservative casino strategy is to wager no more than 1% of the starting amount, so a 20 payline slot with a $0.01 minimum bet per line was ideal. Feeling in the mood for a change, I played a game I had never tried before in Desert Treasure. This turned out to be a good decision as I managed to squeeze a few fun hours out of this one slot and, while I eventually lost the entire bonus, I discovered a new favourite game in the process.

I tried Winner casino from finding their name advertised on a lot of late night digital channels and thought that I would give them a go.It was a good sign that their website was well designed and they looked professional and not like a scam site from halfway around the world.I did have a quick chat with their customer support team because I did not want to be locked into a long time where I would have to wager my way out.The actual wager requirements are pretty big - so I just deposited without getting the bonus.

I was feeling fairly lucky so I tried my hand at the roulette table for a while, but I was not getting anywhere - either it was my bad luck, but the table kept on showing up red when i was repeatedly betting on black.After losing some money here I did give the slot game Great Blue a go.I ha not played it before and I thought that it was worth trying to see if I got lucky.I did pump quite a lot of cash into it as it has a way of drawing you in.You do get a lot of bonus rounds and it can get quite confusing knowing just where you are when you playing.I did win some money off it,but not enough to cover what I had lost playing on the roulette tables.I decided to withdraw after a week because I wasn't too happy with the roulette table, and there was no problem in withdrawing.

The money came out into my account within 2 days of requesting it.There was badgering required and no hard sell to keep me at the casino.I quite like that, and if I wanted to come back then the door is firmly open for me to do so.

Hi guys. I know winner poker also as pokersite(part of ipoker network), and have no any problems there. But now about casino. Winner casino is using playtech software to provide you nice slots, huge jackpots. I like their site, so decided to deposit 50$ throw my moneybookers account. I receive automatically 100% bonus top on my deposit, and start playing with 100$.

I downloaded halooween fortune(wait about 3-4 minutes, i had bad internet unfortunately). Anyway,i start spinning with 1$ per spin(actually i always try to bet no more than 1% of my total balance).So, i like Halooween fortune for its freespins feature(you should hit special symbol on first and last reels). In free spins you can win up to 20 free spins with up to 10x multiplier. Sounds sweet, right? So, i left this slot in 30 minutes with about 50$ only, because i wasnt lucky(it happens :P).

Anyway, i still had 50$ on my balance, and decided to try gladiator. There again no luck, even cant hit freespins, and i left slot with 30$ on my balance left.WIth this money very hard to win something, because you should bet very small amount per spin, so i decided to try roullete table, but with 1$ per spin i down to 10$. After it i try to get last my chance in blackjack table, and lost all my money. Pretty sick and bad :(
Anyway, i had good expereince with winner casino. They offer you many promotions via live chat, they answer in 24 hours time span via email, and also cashouts not so long(as i can see from their poker site).

I recommend this casino to all, who love play playtech :) Play playtech, sounds cool, right? I wish you luck there! You should try this casino and you will like it! Thats all.

I've been a player at Winner Casino for about a month and so far I'm enjoying myself. I particularly enjoy the Marvel slots, and have tried the Beach Life progressive slot once in a while....the jackpot's pretty huge after all, hehe. Once of twice I had some technical difficulties and I contacted support. They were quick to answer the telephone and their English was surprisingly good. They helped me resolve my issue very quickly. Recently I won a tidy sum (by my standards at least) and I'll probably give it a go at some of their table games.

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