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Universal Slots Casino

Our Rating CasinoRank
7.3/10
CasinoRank
Player Rating 68 reviews
7.1/10
68 reviews
Complaint Response 10 complaints
3 days avg. 10 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Top tier software providers
  • Games proven fair
  • Live chat available 24/7
What we don’t like
  • Slow navigation
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Universal Slots Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.universalslots.net
Established
2018
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Spanish
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Universal Slots Casino is an online casino where members can play a selection of games from slots and table games to live games. Players can pick from multiple gaming providers for plenty of variety and these include NetEnt, Microgaming, Play’n GO, Quickspin, Betsoft, Endorphina and Evolution Gaming. The site is available in several languages and can be enjoyed instantly or on the go. The casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Algeria, Hong Kong, North Korea, Pakistan, Panama, Singapore, Bulgaria, Denmark, France, Italy, Mexico and the United Kingdom. The full list of restricted countries can be found under ‘More Casino Details’.

Mobile Gaming

Universal Slots can also be reached through their mobile casino. This can be played on a smartphone or tablet device through a mobile browser.

Security and Fairness

When it comes to security the casino uses a high level of encryption verified by COMODO to ensure players personal and financial transactions are secure.

They also use a random number generator to keep their games fair and random.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Universal Slots Casino. Learn more about complaints.

Show all complaints
Universal Slots Casino - Delayed payment and no follow up progress

Hi,

Unfortunately I have found myself having to seek assistance from AG in order to have 2 pending withdrawal requests totalling approx $650 processed and paid by Universal Slots. The withdrawals were raised via the cashier on 17/2/22 and 18/2/22 respectively, electing for the funds to be paid via my nominated LTC and BTC accounts, and correct cryptoaddresses were also provided to the casino. At last check the two withdrawal requests remained in an "Under Review" status and had not been approved and/or paid.

I would firstly like to acknowledge after multiple years of playing at all Universal Group casinos, I have never experienced any issues with receiving withdrawals from them, in fact these casinos are where I do the majority of my deposits due to positive past experiences and quick multiple payment timeframes. That is why I am simply at a loss to understand why these pending withdrawals remain not processed.

The published casino timeframes for payment are 48 hours, my account is fully verified and have been successfully paid winnings before. Now more than 2 weeks after I first raised the withdrawals and no fewer than 3 different attempts to follow this up with 3 separate Live Chat personnel, I have received no funds and no communication from Universal regarding why the withdrawals have not been paid yet. This is most disappointing and raises genuine concerns about any future deposits, if I can not be assured any potential winnings will be paid in a timely fashion.

I have always previously held the Universal Group casinos in high regard until this particular scenario has unfolded, therefore would hope now with AG assistance my withdrawal requests will be reviewed and payment processed by Universal at the earliest possible opportunity...

staus Unresolved
$650
Universal Slots Casino - Withdrawals processed but never received
I requested a total of three withdrawals, 3 weeks ago now, totalling €1484.71. After almost 1 week I contacted the casino to ask what has happened to the payments because they did not reach my account, however I had received emails to say that the withdrawals had been successfully processed, and it also said this on my casino account. The casino told me I needed to wait longer, and then a few days later said they needed to “check with the payment processor” on the issue. They requested me to send my card statement on 2 occasions, to confirm I had not received the funds, which I have sent them twice, and they confirmed they received. I am fully verified at the casinos and have received multiple withdrawals before without an issue, and have also made lots of deposits. In fact I have even made successful deposits using the same card while waiting for these withdrawals. The withdrawals have all been requested to the same card as I usually use to deposit. Apart from my most recent attempt where I used a Visa instead of my usual MasterCard (one that I’ve also used to make a successful deposit with) to see if this would make any difference, but this payment has also not been received, despite receiving the email to say it had been processed. I am getting very tired of this now. They do not seem to be taking the issue very seriously, and cannot tell me what has actually happened. They keep telling me they are “waiting for an answer from the payment processor”. They have returned €500 to my casino account on 2 occasions however they never refund the full €1484.72 to the casino account. I have tried to withdraw the €500 again on 2 further occasions, and these have also been “Processed Successfully” but NOT received by me. Personally I think they are just putting the €500 back to my casino account in the hope I will gamble it again. This is extremely frustrating, I simply want my withdrawals sent back to the card I used to deposit. It’s never been an issue in the past, and I believe that it is simply an excuse to delay payment further! Maybe because I have been fairly successful at winning at this Casino? * I have multiple emails and screenshots of live chat, however I was unable to upload them. I can send this in an email if required. *
staus Resolved
€1484.72

Complaint Statistics

Resolved 8
Avg. Amount $ 1,024
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Top reviews from our players

I like playing at this casino because they have a large selection of games to choose from.
I also like the fact that the casino has 24/7 live chat available.
There is also a lot of deposit methods to choose from and withdraw to.

Live chat can take a a bit long to reply to requests which can be annoying because sometimes i have waited nearly 20 mins just to claim a bonus.
Email support is the worst coz they never bother to reply.

Really enjoyed the demo play on here I browsed the net first and demo played before I sign up. I really liked the reviews too.
Nothing better than having all my favorite games

Nothing bad at the moment that I can see. Everything seems to be in order oh hang on did not have my a time favorite slot riot.
That slot needs to be added .

Really enjoyed this site, I think I deposited once too. It seems to always pop up in my email. Has all my favourite gaming providers and deposit and withdraw methods.

I think the currency is different to where I am and the mindeposit is too high it should be 10. Needs to add nzd or AUD or cad currencies as those will be better for me.

(I do not know how to Supplement the previous review so I am writing a new one)Great casino solved my problem, money back , special thanks to the support agent Jobel and the people in the payment on the casino, justice has won and hard-earned money I could withdraw from this casino, can play here and not afraid to get their money, and they have a great return , lots of slots and a relatively quick conclusion
PREVIOUS CONTENT: I like everything about this casino, a huge number of slots, promotions, especially the fact that they are fair and without scrolling, fast support, relatively fast withdrawal of funds and fast verification

Yes, I had an unpleasant situation, but it can be attributed to the fact that I won money after a no Deposit bonus and unfortunately people in the casino got confused and reset my winnings to their own funds, but in the end the problem is solved
PREVIOUS CONTENT: The company debited my funds in the amount of $ 600 honestly earned, the story began with the fact that I received a no Deposit bonus from which I successfully withdrew $ 60, then I played with my own money and cashback provided by the company, withdrew another $ 96, then I got a bonus game in Razor Shark and was given X1870 , I happily spun more slots , brought the amount to $ 600 and put it on withdrawal, a day later I found that the funds were debited , to which the support responded withdrawal from the no Deposit bonus is $ 50, it was of course very funny, after I withdrew 60 from no Deposit +96 dollars already from my own, now there is just silence in my address, I hope the company representatives will notice me, thank you

There is a twenty-four-hour support, I’ve never had any problems, just asked a couple of questions about free spins. The answers are reasonable, they really answer your questions in stead of sending to the documents and agreements. There are many different slot machines, typical card games and some unusual dice games. There are many ways to win. I made a 5k deposit and got some profit in 24 hours. I didn’t use the bonus program to try out the money transfer. I’ve got my money immediately to Qiwi wallet, used this wallet for my deposit as well. Minimum transfer is 300 roubles, you don't have to wait for several days. It is easy to choose between different slots, you can sort them by theme or by name, each has a description, they work fine. They don't have any cashback and you can’t try playing without registration. Their competitive advantage is the large number of well-known slot machines in one place and a commission-free money transfer, this is why I like this casino. You get many free spins for active gambling during the first month, they are totally legit, I won many of them.

The site design is fine, there are no ads or spam messages, it was easy to understand how it works. I started playing right after the registration, it’s on of the most modern and convenient casinos on Russian market.

I liked that before even starting here I had full confidence in their process, which quickly proved to be exactly that .
I opened an account, immediately sent in extra verification that's not needed but I always try do right away .
I deposit 28CDN & take advantage of Free spin offer (30 spins no wager req). Few hours later I found myself with a 900$ balance. I decide to submit withdrawal for 430$ and play with the rest at 15-220$ spins to go big or go home.
Money was in my account in 8-9 hours, for a 1st withdraw this is unheard of.
I am SUPER impressed with their service

I literally have nothing to complain about. I have to give you some, so I would say maybe more marketing into how secure and awesome you guys are.
I've played everywhere and you guys are top notch

Universal slots casino is an online casino with something for everyone. Withdrawals are also fairly quick, in other words, you will have funds in your Ewallet account within 24 hours. The support is very friendly and helpful. It is an online casino that I consider a must, and this may be known. Another plus is the no wagering bonuses, in other words: keep what you win too if this is with free spins with a deposit. there is also daily cashback, a nice alternative if you have not won.

I can't really say much about the negatives because I haven't had any experience with that for the time being. I just want to get rid of it, want to take a gamble, give this online casino a try, you will definitely come back to try again.

Universalslots is a very nice online casino, playing here always makes me a lot of fun.
The registration is easy and quickly done. You can upload your documents in your profile for the verification. The verification takes not much time, I was verified in 24 h.
What I really like is the design of the website, it´s amazing.
The welcome package is very nice, you get 100% up to 150$ on your first deposit but that is not all, you also get 100 free spins direct after your deposit. On your 2. and 3. deposit you get 50% bonus and again 100 free spins. You need bonus codes to claim this offers :
1. deposit: UNIVERSAL1
2. deposit: UNIVERSAL2
3. deposit: UNIVERSAL3
You can find this informations on the promotion page.
Universalslots offers a lot of interesting promotions and bonuses.
For example if you follow this casino on Instagram, then you can join some raffles. You can win up to 50 free spins and all you need to do is, like the post and write a comment with your username and the name of a friend you like to invite to Universalslots. You can also find cashback in your account. This casino have a very big game collection, all your favourite games you can find here. You can choose a lot of payment methods. Deposits and withdraws are uncomplicated and quickly done. The customer support is always friendly and they do their best to help you if you have any problems or questions. The website also have a live casino and virtual sports. If you activate newsletter, you get all new promotions via email. Playing in this casino is never boring I can advise all of you to register here, buy the welcome package and try it out. And don't forget to follow Universalslots on Instagramm, then you have always a fair chance to win free spins for new slots.

I cannot see the same problems that OPs have with universal. Yes, the support could be better but this could be said of 90% of existing casinos. Never had an issue with withdrawal, although the max cashout is a bit low. Happy to keep racking up some good numbers here TBH.

I open account for longtime. Terrible support not help. Never read question. I happy with this casino but I don't like support. I deposit with happy promotion but I can't find 50 fs. I go to talk with support in liveschat. They end my chat and disappear from page. I don't understand I just ask for what I deserve but I did see them on game. They say can't help anything.

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