What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Universal Slots Casino - Delaying my withdrawal of €420

REJECTED
Complaint Info
Disputed casino Universal Slots Casino
Reason Delayed payment
Amount € 420
jueryy Sweden
Posted on September 26, 2020

I made my withdrawl on 20th of semptember, since then they have cancelled my withdrawl 3 times. First time around they said that my VISA card wasnt accepting payouts from them, so support did advise me to make my withdrawl through crypto currencies. I did and now i got rejected again. I went to the support and asked about this "problem" they had nothing to say, told them that i put it on withdraw again. Now they promised me to process the withdrawl fast, as they have said before.
It hasnt happend, still waiting for my withdrawl. I dont see whats the problem i have made multiple deposits at there site, and are also verified trough their verification process.
Feels like they are just hope that i think whatever and gamble it all away instead of take the cash out. Its an unpleasant behavior, and i as a costumer wanna be able to make my withdrawls when i wishes to, not get forced to play it away.
So now im asking you Askgamblers to help me with this issue i having with Universal Slots Casino

jueryy Sweden
Posted on September 26, 2020

so now they canceled my withdrawal for the fourth time in a row. They have a good approach, withdrawals should be processed within 48 hours. So they wait between 44-47 hours then they cancel it so it is re-inserted on the game balance.
regarding the support, they were very nice at first, but everything changed when you would make a withdrawal. They pull out the answers . they also have no answer as to why they cancel my withdrawal all the time. they blame technical problems, but find it extremely difficult to see that they would have it when I request my withdrawal via crypto. have also screenshots of both my deposits and withdrawals they have canceled if needed.

by the way, I spent over 2 hours in chat with them tonight, again it was blamed on technical problems, once again they promise that this time it will work

jueryy Sweden
Posted on September 29, 2020

fifth time now........
Done my 6th attempt now for withdrawl

Posted on September 30, 2020

Dear JUERYY,

We are very sorry for the issues, we are not delaying intentionally your withdrawal, we already let you know, some technical problem is happening with your account and crypto withdrawals, our team is coworking with crypto processor merchant to discover the error, because is a particular error with your account

Nevertheless, you are free to use another method to make your withdrawal in the moment that you want.

For fast solution, please let us know by support ticket, your BTC address and we will process a manual deposit to you.

Best Regards

jueryy Sweden
Posted on October 1, 2020

which coincides with the fact that you are answering now that I have already gone too crazy waiting for a withdrawal that most likely had never been paid. asked you earlier about the exact same thing. If you can not make a payment to me manually, there was absolutely nothing you could do you said. Now that I have gone in and lost the balance tonight in the belief that I would never get the money out, you take the opportunity to answer :))

jueryy Sweden
Posted on October 1, 2020

I have spent almost 2 weeks trying to get my money out, got bored of it. Spent countless hours chatting with you and checking the status of my withdrawal. Of which 5 times you have interrupted it. I never think you intended to pay anything, tried different payout methods, the odds that it is wrong on everyone are quite high. Now you got what you wanted, I lost the money back to you. So I guess you are happy, and that I do not have to spend a lot of hours in the future trying to get something that you do not want to send .... Sad for both you and me, had a good impression of your casino until you began to rumble like this. Intended to continue playing with you and then it was probably a good deal more than 420 euros over time, but if this is how you want to treat your customers, I can not do anything about it.

AskGamblers
Posted on October 1, 2020

Dear @jueryy,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy