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Universal Slots Casino

Our Rating CasinoRank
7.3/10
CasinoRank
Player Rating 68 reviews
7.1/10
68 reviews
Complaint Response 10 complaints
3 days avg. 10 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Top tier software providers
  • Games proven fair
  • Live chat available 24/7
What we don’t like
  • Slow navigation
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Universal Slots Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.universalslots.net
Established
2018
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Spanish
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Universal Slots Casino is an online casino where members can play a selection of games from slots and table games to live games. Players can pick from multiple gaming providers for plenty of variety and these include NetEnt, Microgaming, Play’n GO, Quickspin, Betsoft, Endorphina and Evolution Gaming. The site is available in several languages and can be enjoyed instantly or on the go. The casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Algeria, Hong Kong, North Korea, Pakistan, Panama, Singapore, Bulgaria, Denmark, France, Italy, Mexico and the United Kingdom. The full list of restricted countries can be found under ‘More Casino Details’.

Mobile Gaming

Universal Slots can also be reached through their mobile casino. This can be played on a smartphone or tablet device through a mobile browser.

Security and Fairness

When it comes to security the casino uses a high level of encryption verified by COMODO to ensure players personal and financial transactions are secure.

They also use a random number generator to keep their games fair and random.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Universal Slots Casino. Learn more about complaints.

Show all complaints
Universal Slots Casino - Delayed payment and no follow up progress

Hi,

Unfortunately I have found myself having to seek assistance from AG in order to have 2 pending withdrawal requests totalling approx $650 processed and paid by Universal Slots. The withdrawals were raised via the cashier on 17/2/22 and 18/2/22 respectively, electing for the funds to be paid via my nominated LTC and BTC accounts, and correct cryptoaddresses were also provided to the casino. At last check the two withdrawal requests remained in an "Under Review" status and had not been approved and/or paid.

I would firstly like to acknowledge after multiple years of playing at all Universal Group casinos, I have never experienced any issues with receiving withdrawals from them, in fact these casinos are where I do the majority of my deposits due to positive past experiences and quick multiple payment timeframes. That is why I am simply at a loss to understand why these pending withdrawals remain not processed.

The published casino timeframes for payment are 48 hours, my account is fully verified and have been successfully paid winnings before. Now more than 2 weeks after I first raised the withdrawals and no fewer than 3 different attempts to follow this up with 3 separate Live Chat personnel, I have received no funds and no communication from Universal regarding why the withdrawals have not been paid yet. This is most disappointing and raises genuine concerns about any future deposits, if I can not be assured any potential winnings will be paid in a timely fashion.

I have always previously held the Universal Group casinos in high regard until this particular scenario has unfolded, therefore would hope now with AG assistance my withdrawal requests will be reviewed and payment processed by Universal at the earliest possible opportunity...

staus Unresolved
$650
Universal Slots Casino - Withdrawals processed but never received
I requested a total of three withdrawals, 3 weeks ago now, totalling €1484.71. After almost 1 week I contacted the casino to ask what has happened to the payments because they did not reach my account, however I had received emails to say that the withdrawals had been successfully processed, and it also said this on my casino account. The casino told me I needed to wait longer, and then a few days later said they needed to “check with the payment processor” on the issue. They requested me to send my card statement on 2 occasions, to confirm I had not received the funds, which I have sent them twice, and they confirmed they received. I am fully verified at the casinos and have received multiple withdrawals before without an issue, and have also made lots of deposits. In fact I have even made successful deposits using the same card while waiting for these withdrawals. The withdrawals have all been requested to the same card as I usually use to deposit. Apart from my most recent attempt where I used a Visa instead of my usual MasterCard (one that I’ve also used to make a successful deposit with) to see if this would make any difference, but this payment has also not been received, despite receiving the email to say it had been processed. I am getting very tired of this now. They do not seem to be taking the issue very seriously, and cannot tell me what has actually happened. They keep telling me they are “waiting for an answer from the payment processor”. They have returned €500 to my casino account on 2 occasions however they never refund the full €1484.72 to the casino account. I have tried to withdraw the €500 again on 2 further occasions, and these have also been “Processed Successfully” but NOT received by me. Personally I think they are just putting the €500 back to my casino account in the hope I will gamble it again. This is extremely frustrating, I simply want my withdrawals sent back to the card I used to deposit. It’s never been an issue in the past, and I believe that it is simply an excuse to delay payment further! Maybe because I have been fairly successful at winning at this Casino? * I have multiple emails and screenshots of live chat, however I was unable to upload them. I can send this in an email if required. *
staus Resolved
€1484.72

Complaint Statistics

Resolved 8
Avg. Amount $ 1,024
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Top reviews from our players

Hello. Registered in this casino already a long time ago. A good casino. I like a great selection of game providers.
Support responds instantly, and they are constantly online. I also want to note the rapid withdrawal of wins.
In general, I advise you to play in this casino. Good luck.

I like the range of slot providers and slots mostly and the no deposit sign up bonus is great so I could check out the casino before depositing my own money.
Easy site to navigate and great, quick support available which I find important when choosing casinos to play at:)

A good casino, support is friendly and knows its work, will always help, will prompt, if necessary, a wide choice of replenishment and withdrawal of funds including there is an opportunity to refill the account with the help of bitcoin, as well as a huge selection of games, slots from leading manufacturers such as Microgaming, Playngo, Netent, Endorphina, Quickspin and many others.

They have the best customer service I think I ever had. Just ask for free spin if you have deposit of just had a bad luck. They will gave it to you. Lot of provider and the best is their mission almost every week with a good bonus offer and freespin. I have win a lot here and withdraw was easy and very good casino of choice

Still need more provider and their rebate was not that good enough.. That all .

I read somewhere about Universal slots and the good offers they had from someone in the forum. I decided to visit their site to see what they are all about. I went there, and they had this grey/purple site colour layout and a huge selection of slots. What I heard is the fact that you get 100% bonus and 100 free spins on your first 3 deposits. Also, the fact that you get all spins at once and that it was on another slot besides starbust, thank God for that.

The game selection is good, as they have providers from Netent, Play N Go, Habanero, Quickspin and more. I contacted live chat to find out more about their welcome offers after I decided to create an account. They confirmed its 100% bonus and 100 free spins. Live chat was quick to respond, and they actually know their story.

I made my deposit and claim the bonus. Minimum deposit was $25, and I first had second thoughts and I decided I cannot live on this whole $10 deposit scheme, we want to try and win a bit big. I first tried out that Quickspin slot, Dwarfs gone wild and man I must admit, it was cold, at least 8 empty spins out of 10 spins.

My spins were then afterwards issued, and I lost them too. I was having mix feeling on whether I should claim another bonus but was not sure. I decided to ask for some freebie from Support, but they could not add anything.

I like this site and they seems like they can be trusted. I cannot comment on withdrawal as I have not reached this site, but I know of someone who made withdrawals, so I guess your money is safe here.

I think their minimum deposit should be lowered to at least $20 and that wagering is too much as well of x30 (D+B).

Nope! You won't find Universal movies at this casino, and neither would you find such movie-themed games either. As far as I know, this casino is the only one casino belonging to Mirage Enterprise Corporation that I have signed up at so far, but I'm glad to say, I have no regrets whatsoever! From a very bad start, things got better eventually, and peaked very soon after, making this Universal Slots Casino one to be remembered for life! Why? Well, you wouldn't know if you don't read on, would you? Hehehe.

Let me start off with some good positive things about the casino. Live Chat service is available around the clock, the live chat hosts are very friendly and helpful, and there's no long waiting times for their responses either. Responses via email are just as good, although not that fast, especially when it comes to KYC or money matters - that's because the relevant guys don't work over weekends! If only they could! Hehehe.

Deposits are not charged any deposit fee, which is simply delightful, unlike at most other casinos, which can charge up to 3% for each deposit via any ewallet. That's some savings in fees in the long run! The minimum deposit is only $10, so that's one more positive aspect for the casino. These days, I can hardly make deposits of $20 or more at a time, so $10 per deposit is just wonderful for me. However, the wagering requirement is on the steep side, at 30x the deposit plus bonus amount, so this may not be preferable at all - the difference in the total wagering amount can be quite big!

You won't be saying "I don't know what game to play" at this casino, because there's a huge selection of games to choose from, from big names providers and lesser ones too, but you'd probably say "I don't know what game to play" simply because you don't now where to start, or what game to choose! Hahaha. For me, this is never an issue - my favourite games are there, just waiting to be played Hehehe.

Okay, so you may still be wondering why or how this casino is so memorable to me, right? Well, let me shorten a long story, lest you fall asleep whilst reading! Hehehe. I made my first deposit of $25 to claim the welcome offer, got the 100% bonus and 100 free spins instantly credited into my account, but lost everything on my favourite Finn game. That leprechaun shorty was in a foul mood that day! Damn! I got only 1 Free Spins game in that session, making it one of the worst games I have ever played! That was the bad start part.

On my second deposit of another $25, and getting the same 100% bonus plus 100 free spins (this offer is for first 3 deposits!), I continued play on that Finn game. The shorty got over his bad mood and gave me some good features and free spins along the way, so much so that I completed the steep wagering requirement, and still had a nice $170 cash balance in hand, which I quickly withdrew of course, hehehe. I then uploaded my documents for their KYC approval, and got them approved the same day. The money? Well, that got in the same day as well! Hahaha. This was the good part.

On my third deposit of another $30, and getting the same bonus and free spins, I finally made yet another win, this time it was of a lesser amount of $110, but a second consecutive win on that Finn game! Payment was received the same day too! The last time I had such a good run on a same game was way back many years ago at a Playtech casino, so these 2 wins made a big happy memorable moment for me! And this was the peak of the moment, hehehe. So now you know. Still a long story for a shortened story, but how else can I describe my happiness, right? Hahaha.

Very god casino. Fast Payouts and very god support chat service.
The design of the casino is god and the fact you can choose for a provider is important.
When you want to change a slot, and you come back to page, you still on the page of that provider with all the slots at your disposal. This is very important, many casinos you have to choose all the pages before to play a different slots, very annoying and that makes you loose money.

Netent slots restricted by location. More providers will be god.

On first view a cool casino with many colors and nice game providers

NetEnt games for my resident country is restricted - support told me to use VPN (what if I should win big?!)
No activation email received, all information for set up via chat
Support did set up a password for my account and informed me via chat
Bad game play
Site should not go live with these issues

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