In January of this year i took welcome package of free spins in Universal slots casino, winnings were succesfully wagered, but they have changed bonus T&C so players from Russia where unable to recieve that bonus, but in live chat they have said that situation may change and in the future i might be able to withdraw those money. In october of this year i remembered about that and have asked in live chat, where they said that i surely can withdraw those money. After that i have verified my account info there made deposit for 25 eur and requested 75 eur for cashout (50 bonus+25 deposit). But they have paid only my deposit back.
Forwarding screenshots with 3 different live chat sessions.
Plus i've asked here if i can trust customer service if they say that i'm able to withdraw and you told me that for sure customer service won't lie.