I requested a total of three withdrawals, 3 weeks ago now, totalling €1484.71.
After almost 1 week I contacted the casino to ask what has happened to the payments because they did not reach my account, however I had received emails to say that the withdrawals had been successfully processed, and it also said this on my casino account.
The casino told me I needed to wait longer, and then a few days later said they needed to “check with the payment processor” on the issue.
They requested me to send my card statement on 2 occasions, to confirm I had not received the funds, which I have sent them twice, and they confirmed they received.
I am fully verified at the casinos and have received multiple withdrawals before without an issue, and have also made lots of deposits. In fact I have even made successful deposits using the same card while waiting for these withdrawals.
The withdrawals have all been requested to the same card as I usually use to deposit. Apart from my most recent attempt where I used a Visa instead of my usual MasterCard (one that I’ve also used to make a successful deposit with) to see if this would make any difference, but this payment has also not been received, despite receiving the email to say it had been processed.
I am getting very tired of this now. They do not seem to be taking the issue very seriously, and cannot tell me what has actually happened. They keep telling me they are “waiting for an answer from the payment processor”.
They have returned €500 to my casino account on 2 occasions however they never refund the full €1484.72 to the casino account. I have tried to withdraw the €500 again on 2 further occasions, and these have also been “Processed Successfully” but NOT received by me.
Personally I think they are just putting the €500 back to my casino account in the hope I will gamble it again.
This is extremely frustrating, I simply want my withdrawals sent back to the card I used to deposit. It’s never been an issue in the past, and I believe that it is simply an excuse to delay payment further! Maybe because I have been fairly successful at winning at this Casino?
* I have multiple emails and screenshots of live chat, however I was unable to upload them. I can send this in an email if required. *