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Blacklisted

Thebes Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.

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Thebes Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 39 reviews
5.2/10
39 reviews
Complaint Response 25 complaints
2 days avg. 25 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly design
  • Top-tier software providers
  • Live chat open 24/7
What we don’t like
  • 72 hours pending time for withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Thebes Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.thebescasino.com
Established
2008
Licences
Costa Rica Gambling
Affiliate Program
Languages
English, German, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Crypto Casino

Thebes Casino is a luxurious online casino with the mission of providing online entertainment to as many players as possible. The casino features online slots, table games and video pokers from world-class game providers such as MicrogamingBetsoftIGTPragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. Thebes Casino is licensed under the jurisdiction of Costa Rica.

Restricted Countries

Thebes Casino does not accept players from the United States, Denmark, Italy, Australia and several other countries. Full list of restricted countries can be found under 'More casino details' section.

Mobile Gaming

All of Thebes Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Security and Fairness

It's of the utmost importance that online casinos protect their players from harm. Thebes Casino accomplishes this with its tough security protocol. All data sent to and from their servers is protected with state-of-the-art 128-bit SSL encryption. Additionally, their privacy policy guarantees that all of your personal and financial information is kept away from third parties.

StallCation

Complaints

Read the complaints other players have left for Thebes Casino. Learn more about complaints.

Show all complaints
Thebes Casino - Payment postponed over and over again
As I can now see I'm not first one with same issue with Thebes Casino.

So here is my story...
Couple of weeks ago I saw somewhere advert of Thebes Casino. 200% First Deposit Bonus.

It was not big deposit, but I got lucky and finally, after wagering, balance was around 1400€.
I sent all mentioned documents to casino and they were approved.
I made a payout request for maybe 1200€ on 30 Sep 2020 01:32:54 PM.
Live chat said that process will take max 5 business days.

Withdrawl was cancelled 07 Oct 2020 04:20:46 PM without any notifications or questions to me.
Finally Live chat found explanation "Please note you withdrawal got declined as you had to must send a print screen of the Neteller account to confirm the account ID."
I took screenshot and sent it to given email while chatting with "Live customer service".
Just to make sure that they are happy with the documents, I took another screenshot with Mobile app and sent it as well.

Atthis point I decided to gamble a bit... and made a payout request of 1500€.

"Please allow 5 business days so that the review of your latest payout request can be made."

Asked about withdrawl status via email and live chat without getting any answers.

On 14 Oct 2020 03:51:05 PM withdrawl was declined again - no notifications or questions to me.
Again finally Live chat found explanation "Please note you withdrawal got declined as you had to must send a print screen of the Neteller account to confirm the account ID."

This time Live chat figured out that "there are no email sent" "or recieved".
I have sent quite many emails, but this is first time when two emails sended with two different divices was totally missing =D
Suddenly third email managed to go trough to their 'Accounting'
I even got email "Your ticket is now solved!"

At this point I knew that I probably won't ever see those winnings.
So I decided to gamble a bit... and made a payout request of 4000€ =D
Live Chat promised to speed up the process... this time it's faster.
So I responded to 'Accounting ticket' with my opinions... and guess...
"Hello, Thank you for your response! The review of your withdrawal request will take place next Wednesday. Have a good day, "

Finally I informed casino that I will contact all necessary authorities, game providers, casino forums and streamers to let public know how Thebes is scamming people.
They answered me "Hello, Thank you for your response! The review of your withdrawal request will take place next Wednesday. Have a good day, "

So now I'm waiting my pending withdrawl of 4000€
staus Resolved
€4000

Complaint Statistics

Resolved 22
Avg. Amount $ 1,086
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
5.2/10 39 reviews

Top reviews from our players

I really liked the look of the lobby. It was easy to register, and they offer a 500% bonus of each of your first 5 deposits, minimum $25.The slots are not extremely tight, as some.

On Jan. 30th I opened an account made a $25 deposit and received the 500% bonus.The term & conditions are very lengthy and a bit confusing. I contacted live support (which is very slow) to check on the play through. He said it was 25X and I thought that was pretty good. I played and played wagering mostly $5 a spin. I ended up winning over $1000, but you cannot tell what you have wagered except through live chat, ( no report that I could find).

By the evening of Feb. 1st I was told that I made it through the wagering. I got all my verification documents and the casino form together and faxed them to security. I received a generic response that they had gotten my e-mail and would respond shortly.

As of today, Feb. 6th, I have not heard a word from anyone. I e-mailed them yesterday, but no reply. In the meantime I continued to play on my money until it was gone. That is fine, because I only spent $25.First of all, I wonder if I will ever hear about my paperwork, and even if I do what would happen if you were to make a withdrawal, 3 or 4 months maybe to receive, or would you receive?

Also be careful, because there are many games you cannot play, once you have spent your initial deposit.I couldn't quite figure it out, but chat said you need to deposit again for those games, even though there was plenty of money in my account? I am anxious to see if I ever hear from them.

Do I trust them? I don't think so, we will see.

Hello RAONOCOMAA, Unfortunately we cannot do a thorough check on your account since you haven’t provided us with your username. Please do so and only then we can check your account and the wagering requirements on it, as well. Likewise, we would like to mention that the required documents for a withdrawal are processed within 72 working hours. The email that you received from the Security department came with a ticket number; that ticket number can be provided on chat so that your Account Manager can check the state of your documents, if they were approved or not. The wagering requirement of your deposit bonus can also be checked on chat with your Account Manager. All in all, please provide us your username so we can fully investigate your case. Thank you and we are at your full disposal 24/7 on Chat and email. Kind regards, The Thebes Casino Team

user avatar

Thebes Casino runs TopGame software. I created my account after I saw they offer no deposit bonus of 30$. It was free so I decided to take the bonus. When I downloaded their software I reedemed bonus code in cashier. The account was credited and I started to play. I didn't know which game to play, because I never play games powered by TopGame software. I tried first Ducks and eggs. I played it some time, later I won bonus game and from it I won 1$. The bet was 0.2$ per spin. I was not happy about it, so I changed the game. I played New Tales of Egypt. I lost some money on previous game, I had around 20$ so I raised bet to 0.4$ on this game. The games was not in the mood, i didn't get any free spins. With my last 10$ I played Orbital mining. I got some winnings from this game, but this did not helped me. At the end I lost the money.

I have to say that I don't like TopGame software. I don't see anything special in it. For withdraw I see they have very long pending period. 0-96 hours that is long. And for e-wallets 2-5 days. I won't make deposit here, even if they offer me great deposit bonus. I don't liked game software, I didn't managed to win from free chips and cleared the wager requirements of bonus. Maybe it would be different if I won from it, but I didn't. Otherwise I don't know if I could trust this casino. Here they have casino rank at around 4 and for me that is not good enough to make deposit at casino. If I would be a fan of TopGame software, I believe I could find better, more trusted casino than this one.

Hello ZEROOO, Thank you for your feedback, we are constantly striving to improve our services. We would like to invite you online to check out our new and improved platform. You will be glad to see that we have a variety of software providers and over one thousand games on the website and, thus, we can assure you that you will find the lucky slot and get your big winnings. We are at your full disposal on Chat and email. You can always come on Chat since our Agents offer a 24/7 support and they will eagerly help you with the best deposit deal, to get you started. Kind regards, The Thebes Casino Team

user avatar

If you joined one Top Game casino you see them all, why?? Because they really all look alike as they are some twins, well the only difference is the main page of every casino and the rest of it is all the same. Honestly I don’t trust any of the Top game casinos so that’s the reason I have never deposited in any of them, because they have rarely good customer support and if we are talking about their payout time frame I think we will wait a bit longer time, I am not saying they are not paying, so maybe they are, but with a big delay and not any player doesn’t like that.

So yes I sign up here opened my account very quickly, actually I have download the casino, inserted all the general info about me and I expected to have the 30$ free chip in my account, because when I was signing up I insert the code, but the bonus was not on my account and I had to ask help from the live chat. So I was given that free bonus and hat was really surprising seeing Top Game casino free chip with only X 70 wagering the bonus and we know almost all of this kind of casinos, will let you use the free bonus, but the wagering is super high with X 99 the bonus, which by my opinion it’s very hard to trigger X 70 and can imagine how could be wagered bonus X 99!!!

Well I thought I could give it a try so opened Sweet Surprise slot and that’s the game I like to play and played it for a while with a bet 1.25$.I was playing really short time there ,because the chip was only 30$ and my bet was 1.25$ so I lost the money very quickly. When I contacted the support they were nice .although I was waiting for them maybe 2-3 minutes, till someone responded me, so live chat is not so good, I guess they should pay attention of that thing.

I used the bonus and I don’t think I will be coming here again ,the reason is I didn’t made any cashout from this guys so I could test the cashout period and if I did that I might deposit here, so far no. Good Luck!

Dear Askgamblers, Thank you for bringing this to our attention. Our Casino operates on the Top Game platform; this will most likely lead to similarities when it comes to the games and the platform structure itself. When it comes to Customer Support, we can only vouch for ours and we can assure you that we try to improve our services all the time. We appreciate katemak’s review and any other reviews as they help us have a better insight, see what can be implemented or changed, in order for our customers to have a better gaming experience. We would like to assure katemak that, once Terms and Conditions are met, payouts are honored accordingly. We invite katemak to contact us by phone, email or chat for more details regarding payouts or any other inquiries that might arise. Sincerely, Thebes Casino.

user avatar

I've been looking for no deposit bonuses lately a lot, and most of them come from Top Game powered casinos. This time I decided to join Thebes casino for their free chip.

I started with downloading their software, because it is the only playing method they offer. At first I had a few problems with the download, I couldn't open it and many error came out, so I deleted it and downloaded again. Everything went smooth and I signed up.

In bonus section I claimed AskGamblers code, it worked and after the login the 30eur was there. Then I went to see which game I would like to play decided to go with Daytona Gold, which seemed like a descent game. But then I saw that the money was gone from my balance. I was surprised and disappointed at the same time, because Top Game is just a headache for me, most of the casinos bring me unpleasant emotions.

I visited the live chat and asked why the bonus was taken off. A chat person said- no bonus for multiple accounts. I didn't understand what he was talking about, because that was the first time I visited Thebes casino, I had never signed up there before and no one with my address too. He didn't answer for some time and then just said someone has an account there. Then I asked, if it was on my name, he answered that no, but since it wasn't my name, he couldn't tell me what the name was. I was disappointed and frustrated. He answered with 5 words maximum, seemed uninterested, unpolite, I wasn't given an argumented answer.

I am so happy I tried to use the ND bonus because I will never see this casino again. There are definitely better Top Game casinos. After my irritating, short-answered chat I asked to delete my account. The reason for that was not the fact that I couldn't get free chip, but the way I was treated, without explanations, it made this casino untrustful in my eyes, so I wouldn’t give them my money.

Hello BLONDIE, We thank you for your feedback! Please note that, as per our Terms & Conditions, each user is allowed to open only one account. Use of more than one account per physical user is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a user with multiple account, all affiliated accounts of the user will be immediately cancelled including the cancellation of any transactions of the multiple accounts. In the event that Thebes Casino has reasonable reasons to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Thebes Casino may block regular or tournament play and/or prize distribution. Thank you for your understanding of the matter. Kind regards, The Thebes Casino Team

user avatar

Thebes casino is also from the top game software. This group has a lot of casinos and the good part about them is that they always give good bonuses and that is why i always create an account on most of the casinos from them. All the casinos in some terms from top game look alike or have same bonuses and promotions. This one does not support the instant play feature which is not that important because that feature does not even give us all the games that the casino has to offer.

I joined this casino and claimed the 20$ no deposit bonus offer. They have a 70 times wager where as most of the casinos from top game have 99 times play through so that was a good point in this casino.I got to the action with bankroll reload and big band and these were classic slots and my start was really very slow and i was not impressed by this. So i moved to video slots. Here i play tales of Egypt and dice and fire. I stay here for a long time because every now and then i was getting features but no wilds or free spins. I have never gotten a single free spin features in any top game casino slot game ever and i am still eagerly waiting for that day.I had very little balance left so tried my luck with Bj and roulette here i stayed for the longest because i was good here and was getting action. In the end i lost the bonus which happens all the time because their is no way that you can make the 20$ 70 times because for that you need a very string luck.

I think this casino is a 7 for me and good bonuses by top game. This is why I like them a lot. Top game always gets me because of their offers and it is very hard to ignore them.

Hello AUSSIEJASS, We thank you for your feedback and choosing our casino! Furthermore, we also have the pleasure to invite you online so you can examine and enjoy our games on the new platform and to discover our full updates of the website. All in all, keep in mind that our Agents are at your full disposal, 24/7, on Chat and email, being qualified to give you the best promotions of the day. Kind regards, The Thebes Casino Team

user avatar

Thebes casino had a 20$ no deposit bonus so i decided to join them as their is no point of leaving a free sign up bonus unclaimed. I did not like that they do not have the instant play mode for the casino as downloading and all takes a lot of time and it really irritates me so in the end i just had to download the software and then registered and got the bonus in the end.

I opened the black diamonds game and i was happy that this casino was not giving technical problems like the last top game casino i played on. Their live chat is always on the screen and this is a nice feature of them. i played black diamonds and on the first spin only i got the silver ring thing and it got me 0.08$. Then after some spins i hi the red diamonds thing with the same ring that i hit earlier but this time my win was 1.40$ . The good thing about this slot is that even if most of the times the winnings are not that big but yet very less spins go for zero so i think that it is a very good thing about this slot. After this i opened crazy jungle and here i hit the green fruit with
wild and elephant on the thirteen line and it got me 0.15$ and the wins are low because i am betting the lowest as i did not have a big balance. After that i hit the duck thing with the coconut and this time i got 0.08$. Tries some more slots like bee land et c but then was bored with the slots and opened blackjack now. Here i saw some fancy winnings like i had 21 and the dealer got 20 and i won and i really like hands like these which are really close and makes it entertaining. Did not hit BJ even once but won a lot of hands and left this game with a profit.

Roulette was a very average game here and usually it is the opposite because whatever i lose in BJ i try to recover in roulette but here i lost every thing in roulette. The good thing about this casino is that all slots are very nice and the payout is very good

Hello IMVIKAS911, We have read your review and would like to thank you for choosing our platform. You can notice, when you come online, that we upgraded our website and made it user-friendly for any device. You are not required to download an application, you can play the games on the site instantly, no matter if you are using a PC, laptop, smartphone, tablet and so on. Our Agents are at your full disposal, 24/7, on Chat or email. Kind regards, The Thebes Casino Team

user avatar

Thebes Casino is another casino that uses Top Game software. All casinos run by this software are very much alike in many things. I have never made a deposit or had a cash out in any of these casinos. The good thing is that I found on many gambling sites that the withdrawal process with Thebes casino isn't as long as some other casinos. I takes about 3 days to get your money. Off course all Top Game casinos offer some no deposit bonus and that is the case with Thebes Casino also.

Here on AG I found and exclusive 20 euros bonus for new players. Thank you AG for this bonus and many other that you can find here. The bonus wasn't cash able and had a high 70 x bonus wager. But in some other Top Game casinos that I have played in the wager was 99 x bonus. Immediately after I logged on their live chat operator welcomed me. After I provided the bonus code 20 euros were added to my account. Like I said before I have already played in Top Game casinos so their games were familiar to me. One of my favorites is Carnival of Venice. It’s a very fun slot game with 5 reels and 20 paylines. I had a few big wins here and my balance when I moved on to another game was 100 euros. But meeting a 70 x bonus requirements is almost an impossible mission. In short I finished my play here after about an hour before I lost all of my money. Nevertheless I really enjoyed all the games I tried here. Overall Thebes casino offers free money. They also offer some really good and interesting slot games. So there is no reason why you shouldn't try this casino.

For Thebes Casino I give 8 out of 10.

Hello LILIANINTHAHOUSE, Thank you for choosing our casino and for your written review. You will gladly find out that our standard Sign-Up bonus now is a 25€ chip. For your first deposit you can get 200% match bonus and a full cash insurance. The wagering requirement for the deposit bonus is 35 times the amount. For more exiting offers and daily promotions, we’re inviting you online to talk to one of our Agents, that are at your full disposal. Kind regards, The Thebes Casino Team

user avatar

I registered at Thebes Casino after they sent me a letter about a $25 no-deposit free chips offer. I had to contact them via chat to get this bonus and shortly my balance was credited with this amount. I never liked at TopGame casinos that the right side chat window can’t be closed or minimized and cover up almost the ¼ of the casino screen. If players want to contact them I’m sure they would find a way to do it without seeing this useless part of the indicator all the time and I don’t even mention if an overzealous operator always wants to intrude us with their latest promotion. Fortunately, here at Thebes it’s not the case. It seems that TopGame places don’t want the future possible depositors who use their free money to get to know their games to have some sense of achievement as all of these promotions have an almost impossible WR to complete. We have to place stakes 99 times of the given money.

I started at Viking & Striking but I didn’t like that the bonus feature is only triggered if 3 or more Bonus symbol appears on active payline and not anywhere on the board so I quickly moved on and touched Lucky Number, Lost Gems... and finished with Diablo13. I like this game. It is a real beauty slot with very good graphics though I think the Haunted Castle icon that serves as wild symbol could be more conspicuous or better marked. Its Dungeon Treasure bonus game is not so funny and one of the simplest I’ve ever seen. Left or right, and we see the amount we won and that’s all. Anyway, my main problem with TopGames’ slots is their free spin and bonus features. I always consider them the lowest paying on the market. In most cases, players have no reason to be real excited about when they are triggered and in my opinion it’s vastly degrade the gaming experience. My other concerns are the very few table & roulette games options and they have only a handful of jackpot games.

Though I find Thebes’ casino layout great, I’ve found nothing here that would make them special in my eyes and maybe it was just temporary but I couldn’t access to their promotions page directly from Lobby or even visit their web site.

Hello PAQUITO76, We thank you for your feedback! We would like to invite you on our new upgraded platform to catch a glimpse of all our improved features. I you decide to make a deposit, you will get 200% extra for it with a 35X wagering requirement, no maximum cash out and a 100% cashback insurance deal. One of Agents can help you redeem this offer and many more. You can always contact us on Chat or email, we offer support 24/7. Kind regards, The Thebes Casino Team

user avatar

When I browse in the ask gamblers no deposit list I saw I can claim a no deposit bonus on the Thebes casino, they uses top game software so they aren’t my favorites but I always give a chance to the free money, the only thing what I worry about is this their pay outs. I knew if I have enough luck to win from the no deposit money I need to risk least 25 dollar to the verifying deposit. The only plus point from them is the low numbers of their complaints. (Usually the top game casinos had a tons of the uses complaints.)

So they gives 20 dollar to the new customers and they had a lower wagering requirements like the all other top game casino, they have only 70x (not 99x etc.) and I think the max cash out was 100 dollar but I can’t remember.

So after I finished my research from them I downloaded their software and registered to them, I never will understand why they uses 2 steps register, I means first you need to fill your e-mail address and some personal things then after you log in you need to enter more personal details, I think they really can do it in one step.

After it the support writes me instantly and offers some deposit bonus, I asked him to credit my bonus and give my bonus code to him, a few minutes later I get my promotion money and started to play with the Grave Grabbers, I played with 0.4 dollar bet, the things are going like I except, I lost my money in shorter time like the registration procedure. So I don’t be richer from them casino but I wasn’t poorer. If you want to try a top game casino I recommend them on the first place.
Thank you!

Hello SZIRTISAS, Thank you for your review. Our games can be played on any kind of a device and through our new and improved platform, you are able to access the slots instantly without downloading any additional application. Now, the Sign-Up Bonus for our new players consists in 25 free spins that can be found on the ‘My Bonus Games’ section, on the main page. And our Agents are offering a 200% match bonus and a full cash insurance for your first deposit deal. We are at your disposal and you can contact us on Chat or Email anytime. We offer support 24/7. Kind regards, The Thebes Casino Team

user avatar

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