What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Thebes Casino - Payment postponed over and over again

RESOLVED
Complaint Info
Disputed casino Thebes Casino
Reason Delayed payment
Amount € 4000
Posted on October 19, 2020

As I can now see I'm not first one with same issue with Thebes Casino.

So here is my story...
Couple of weeks ago I saw somewhere advert of Thebes Casino. 200% First Deposit Bonus.

It was not big deposit, but I got lucky and finally, after wagering, balance was around 1400€.
I sent all mentioned documents to casino and they were approved.
I made a payout request for maybe 1200€ on 30 Sep 2020 01:32:54 PM.
Live chat said that process will take max 5 business days.

Withdrawl was cancelled 07 Oct 2020 04:20:46 PM without any notifications or questions to me.
Finally Live chat found explanation "Please note you withdrawal got declined as you had to must send a print screen of the Neteller account to confirm the account ID."
I took screenshot and sent it to given email while chatting with "Live customer service".
Just to make sure that they are happy with the documents, I took another screenshot with Mobile app and sent it as well.

Atthis point I decided to gamble a bit... and made a payout request of 1500€.

"Please allow 5 business days so that the review of your latest payout request can be made."

Asked about withdrawl status via email and live chat without getting any answers.

On 14 Oct 2020 03:51:05 PM withdrawl was declined again - no notifications or questions to me.
Again finally Live chat found explanation "Please note you withdrawal got declined as you had to must send a print screen of the Neteller account to confirm the account ID."

This time Live chat figured out that "there are no email sent" "or recieved".
I have sent quite many emails, but this is first time when two emails sended with two different divices was totally missing =D
Suddenly third email managed to go trough to their 'Accounting'
I even got email "Your ticket is now solved!"

At this point I knew that I probably won't ever see those winnings.
So I decided to gamble a bit... and made a payout request of 4000€ =D
Live Chat promised to speed up the process... this time it's faster.
So I responded to 'Accounting ticket' with my opinions... and guess...
"Hello, Thank you for your response! The review of your withdrawal request will take place next Wednesday. Have a good day, "

Finally I informed casino that I will contact all necessary authorities, game providers, casino forums and streamers to let public know how Thebes is scamming people.
They answered me "Hello, Thank you for your response! The review of your withdrawal request will take place next Wednesday. Have a good day, "

So now I'm waiting my pending withdrawl of 4000€

Posted on October 20, 2020

Suddenly, without any notification I recieved my winnigs to my Neteller account.
I am very grateful to AskGamblers Complaint Team for helping me.

@ThebesCasino you really should improve your communication skills and business methods. The process is not working and you just lost at least one customer. But I thank you for paying my righful winnings.

Complaint can be closed.

AskGamblers
Posted on October 20, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy