This casino claims that I have breached their withdrawal policy but will not prove that I have done so. They have supplied me with a transaction number that does not exist, in fact it is not even in the correct format as their transaction numbers. They will not provide any additional information, such as a date or time that this 'infraction' has occurred. They expect me to search hundreds of transactions over numerous days for a number that does not exist. I made the request for a withdrawal on October 18th. It took three weeks to finally come to their conclusion. I submitted all the documents required for validation. They accepted them all and claimed that the funds would be released. They then claimed that I breached their policies and confiscated the entire amount ($400) with absolutely no notice. They refuse to supply any more information, they refuse to escalate this matter to their supervisors and they refuse to provide a phone number to discuss this. Player beware! Do not play in this casino.......... they will take your money and not pay you your winnings!
Best New Casino Finalist BaoCasino