Account disabled and withdrawal not received

Original complaint sent Nov 19/20 - Withdrawal delay for $2700 cdn winnin­gs....R­eq­uested my withdrawal November 6th, only to be declined after 5 business days because they wanted my EcoPayz account screenshot. It’s important to note that my identity was already verified before submitting the withdrawal request on the 6th, I know this because on November 3rd, They approved my first withdrawal request of $80 and deposited it into my ecoPayz account after verifying me! It wasn’t until I made my second withdrawal request of quite a bit more money on the Nov 6th that I have had so much trouble.
I have been declined multiple times, having to send in a visa voucher and my eco account screen shot along with my credit card and ID photos again. Each time, you have to wait 5 business days for them to “process” your request. Informed on November 19/20 that I have been chosen for a “random” Withdrawal verification process but “not to worry”. Live chat told me that this could take up to 10 business days. This is unacceptable, as I have given them everything they asked for many times and am verified. Today is December 3/20 so I should have received a reply from them but they have not answered me.
Please help me get my $2700 winnings!!!

As I can now see I'm not first one with same issue with Thebes Casino.

So here is my story...
Couple of weeks ago I saw somewhere advert of Thebes Casino. 200% First Deposit Bonus.

It was not big deposit, but I got lucky and finally, after wagering, balance was around 1400€.
I sent all mentioned documents to casino and they were approved.
I made a payout request for maybe 1200€ on 30 Sep 2020 01:32:54 PM.
Live chat said that process will take max 5 business days.

Withdrawl was cancelled 07 Oct 2020 04:20:46 PM without any notifications or questions to me.
Finally Live chat found explanation "Please note you withdrawal got declined as you had to must send a print screen of the Neteller account to confirm the account ID."
I took screenshot and sent it to given email while chatting with "Live customer service".
Just to make sure that they are happy with the documents, I took another screenshot with Mobile app and sent it as well.

Atthis point I decided to gamble a bit... and made a payout request of 1500€.

"Please allow 5 business days so that the review of your latest payout request can be made."

Asked about withdrawl status via email and live chat without getting any answers.

On 14 Oct 2020 03:51:05 PM withdrawl was declined again - no notifications or questions to me.
Again finally Live chat found explanation "Please note you withdrawal got declined as you had to must send a print screen of the Neteller account to confirm the account ID."

This time Live chat figured out that "there are no email sent" "or recieved".
I have sent quite many emails, but this is first time when two emails sended with two different divices was totally missing =D
Suddenly third email managed to go trough to their 'Accounting'
I even got email "Your ticket is now solved!"

At this point I knew that I probably won't ever see those winnings.
So I decided to gamble a bit... and made a payout request of 4000€ =D
Live Chat promised to speed up the process... this time it's faster.
So I responded to 'Accounting ticket' with my opinions... and guess...
"Hello, Thank you for your response! The review of your withdrawal request will take place next Wednesday. Have a good day, "

Finally I informed casino that I will contact all necessary authorities, game providers, casino forums and streamers to let public know how Thebes is scamming people.
They answered me "Hello, Thank you for your response! The review of your withdrawal request will take place next Wednesday. Have a good day, "

So now I'm waiting my pending withdrawl of 4000€

Hello AskGamblers

I have been a regular player on this casino for as long as I can remember.
I have made several deposits and have done withdrawals also and have never had an issue in the past with this casino.

The last time I played with them I ended up with a balance of over 3000$! I thought they were going to pay like they had in the past, but instead it has been a nightmare.
I won this money in July and the casino keeps reversing the withdrawals I request back to my account for no reason.

Please help me get my withdrawal paid or have them tell me why this is happening so we can fix it. I don't know what to do

hello

on july 16th i made a deposit on thebes casino and won 1669$ ... i got my account verified and asked for withdrawl ... after a couple of days money was back in the casino, i chat and they tell me they want me to email them my btc address, i do what they asked and 5 days later same issue the money is back in the casino... this happened another 3x for a total of 4x ... i just went on chat again and they said youve been selected for a random verification even though my documents have been approved this will take another 10 days ... this is clearly them giving me the end a round and not wanting to pay ... spending at least 5 hours on chat with them and doing everything ive been instructed each time is ridiculous please help me solve this issue

I have been trying to withdraw winnings since November 26. I went through the verification required and 7 days later it was returned no explanation. Withdrew again and contacted live help and was told I had to supply another bank statement, money was reversed again no explanation. After contacting security and receiving the same response that were not relevant to questions. Back do live help who then say I have been rejected a further 2 times due to not filling out ccvoucher and another photo of Id and MasterCard my last attempt to withdraw was December 30 and it's now Jan 7

After I got some winning, finally I was able to withdraw my money. And the waiting time is 5 business days which means a week. Then after a week , they cancel my withdrawal and asked for my ecopayz account print screenshot. Then I just did it and send to them and request to withdraw again. Then after another week, my withdrawal request was canceled again and they said they required me to submit an card account Id document! I don’t know why they didn’t tell me at the first week? Then one week after I submitted my card account document and request for withdrawal again, I received a email saying that my account was picked randomly for Verification Process! And it will take another two weeks! OMG! Seems like the want to postpone players’ collection in purposely. I hope Askgamblers can help me with my winning withdrawal. Thanks!

This casino claims that I have breached their withdrawal policy but will not prove that I have done so. They have supplied me with a transaction number that does not exist, in fact it is not even in the correct format as their transaction numbers. They will not provide any additional information, such as a date or time that this 'infraction' has occurred. They expect me to search hundreds of transactions over numerous days for a number that does not exist. I made the request for a withdrawal on October 18th. It took three weeks to finally come to their conclusion. I submitted all the documents required for validation. They accepted them all and claimed that the funds would be released. They then claimed that I breached their policies and confiscated the entire amount ($400) with absolutely no notice. They refuse to supply any more information, they refuse to escalate this matter to their supervisors and they refuse to provide a phone number to discuss this. Player beware! Do not play in this casino.......... they will take your money and not pay you your winnings!

So I made a deposit of 200euros on Thebes casino on 4th of October and managed to collect a few winnings and complete the wager for deposit bonus.

After this i tried to make a withdrawal of the funds (2000) euro and sent all the required documents on 5th of October through their page and also by e-mail just to Be sure. So after this they asked for filled ccvoucher (credit card voucher) which I did on 7th of October.

After this they also asked for Skrill page screenshot which I sent on 10th of October and they said all documents were fine. This included a few unsuccessful withdrawals before asking for ccvoucher and Skrill screenshot. Well I though it was all good now, but then on 16th of October i received an email by the casino saying I was selected for a "random" verification process where all my documents and game sessions are checked again.

I asked from live chat how long this would take and they said it would most likely be ready by the end of the week but that was just a guess he made and I'm still waiting for the withdrawal to be processed. It's 29th of October now so it has been almost two weeks from the email and nothing has happened so that's why i want to share this issue here and hope to get it resolved.