Blacklisted

StayBet Casino is being blacklisted due to the fact they are still holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support. StayBet Casino is also operated by StayBet Affiliates, an affiliate program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Staybet Casino

Item: Staybet Casino
Rating: 1
Author: Sharon D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 52 reviews

5.3/10

52 reviews

Complaint Response 61 complaints

3 days avg. 61 complaints

What we like

Mobile gambling available
Live casino included
Live chat open from 08:30 to 01:00
Secured with SSL encryption
Implements RNG

What we don’t like

Live chat not currently available around the clock

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Staybet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.staybet.com

Established

2016

Licences

Curacao Gaming Control Board

Affiliate Program

StayBet Affiliates

Languages

English, Finnish, German, Norwegian, Russian, Turkish

Casino Type

Instant Play, Mobile

Staybet Casino is an online casino that provides both sports betting and a large variety of casino games. Staybet Casino is a Microgaming casino with plenty of online slots powered by Betsoft, Tain, Quickfire and other software providers. The options of gambling and live gaming are both included. Staybet Casino is licensed by Curacao eGaming.

Restricted Countries and Territories

At this moment players residing in the USA are not accepted at the online casino.

Mobile Gaming

Since Staybet Casino is a mobile casino players can enjoy playing online slots and other casino games on their mobile devices.

Security and Fairness

The gaming software implements a Random Number Generator to ensure fairness for its players. Furthermore, the site uses SSL digital encryption to keep players’ sensitive information safe and secure.

Deposit Methods

MasterCard, Neteller, Paysafecard, Visa, iDEAL, Sofort, Giropay, Skrill

Deposit Fees

Withdrawal Methods

MasterCard, Neteller, Visa, Bank transfer, Instant Banking, Skrill

Withdrawal Fees

Withdrawal Limit

EUR 10,000 per month

Currencies

Australian dollars, Euros, Russian rubles, Turkish Lira, US dollars

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 24-48 hours
Card Payments 24-48 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Tain, Betsoft, Nyx Interactive, iSoftBet, Ezugi, Quickfire

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players may enjoy an array of video slots by some of the world’s most famous software providers like Microgaming, Betsoft, Play’n GO and more. The collection includes favourites such as the Titans of the Sun - Hyperion, Doctor Love Slot, Mr. Vegas slot, Terminator 2 Slot and many others.

The casino’s variety of table games includes assorted variants of roulette, blackjack, baccarat, craps and poker. The games range from Baccarat Pro, Single Deck Blackjack and European Roulette to Caribbean Poker, Oasis Poker Pro and Race the Ace.

Video poker fans will not be disappointed with Staybet Casino’s ample assortment of video poker games. The choice includes Jacks or Better, various Deuces Wild games, Joker Poker, Bonus Poker, Tens or Better and so much more.

Players looking for specialty games can choose between the casino’s selection of scratch cards, bingo and numerous different types of keno games. The casino also stores diverse virtual games like Virtual Racebook, Darts, Rugby Riches, Grand Prix Gold and more.

Live Games

Staybet Casino offers the option of live gambling with real life dealers. In Staybet’s live casino players can engage in several types of live roulette and blackjack games.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

00356 27591596

FAQ Section

Support

Players can contact the support team via email, phone or live chat, which is open from 08:30 to 01:00, or they can check the already existing FAQ section in case their question has previously been answered.

Suggest an edit

Complaints

Read the complaints other players have left for Staybet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Staybet Casino - Payment delayed, casino not accessible

hey! i have been having some issues with staybet casino. i have wagered bonus so the balance came to 100. thats okay. i make withdraw and then re sending documents withing a month. now the whole site has been down about one week. support no answer i have 90 €in my staybetaccount. and i have sent all the latest documents they wanted.

Unresolved

€90

Staybet Casino - Delayed verification process

So I have now waited more than 2 weeks for staybet to verify my account so that I can make a withdrawal. They started with stating that the process would take 48 hours and proceeded with telling me "as soon as possible". No other communication about any issues at all just that they will connect me to the "billing department". 2 weeks to get a withdrawal through is far from passing for a casino site. Staybet could you please step up your game?

Unresolved

kr10000

Staybet Casino - Did not pay and closed my account

On March 4, 2018, I registered a withdrawal of 100 usd from my account in staybet.com to my account in the skrill. Money was not paid to me. After several calls to the support service they closed my account.The reasons for which I did not get paid, and then closed my account to me were not informed. More than a month passed, but my problem was not solved. Please note that my account was fully verified and I repeatedly made deposits and received payments earlier.Please help me get the money back.Thanks.

Unresolved

$100

Staybet Casino - Delayed withdrawal, no communication and unable to log in

Once again im in a position where Staybet doesnt only delay my withdrawal, they've also stopped replying. I got email from the vip-department, stating that as soon as the website is up, i'll get my 1500sek. Nlw when its open and they even send out promos to my e-mail, they have stopped replying. Nor Can I logg into my account. I deposited once again, even tho last time they really burned my trust. But this time, I thought they were honest and sincere, hence the deposit. But when I want to make withdrawal, same procedureas last time and its soon been a month! I requested original withdrawal on 3rd of April. Acknowledge my withdrawal Staybet. This time you've proven you isnt trusthworthy at all. If you do not reply and acknowledge my wtihdrawal, I'll take this beyond that of Askgamblers. Consider this complaint a last chance!

Unresolved

kr9000

Staybet Casino - No payment, no response and now blocked

Hello! I am stil waiting for payment after now 36 days. On March 14th I requested a withdrawal for 6,900 SEK. After about 3-4 days I asked support if something was wrong and they told me that it wouldn't be processed and I had to wait until it returned to my account and then request another withdrawal. So I made a request for 6,000 (lost 900) and after about 3-4 days nothing had happened again. I asked the chat and he (David) told me it says it is pending but in reality it does nothing at all. Some bug he said. So again it returned to my account. If I hadn't asked why nothing had happened it would probably still be "pending" (doing nothing at all). However, I had to ask them to cancel in order to make a third withdrawal. After 3 days (and a few mails and chats) the money returned... I now made three withdrawals, trying some other "tactics" or whatever. They were for 5,000, and 600 (I lost 400). I lasked them the same day to cancel the 600 due to tilt... It returned 2 days later and i lost them. So 5,000 remaining. That one was pending for about 4-5 days before I asked them to cancel it. Again it till several days for the money to return. I decided to try this "one big-one small" - "tactics" again. So I made requested for the fourth time... Now for 4,000 and 1,000. I didn't have much hope because during all these weeks they claimed they had a lot to do and I had to wait for my turn, they had technichal issues, their partner responsible for withdrawals had problems, they are changing platform and so on. However, they told me every now and then that it would be procesed during the day day and sometimes that it was resolved and I would expect a payment. Nothing happened for 3-4 weeks up to that point, so I was chocked when I saw that the withdrawal for 1,000 no longer was pending. 4 days later it was banked. What is weird with this, is that the other request for 4,000 (that I made simultanuesly) never was processed. I checked the day after, and nothing was pending. So I thought they finally paid in full. However, the day after that the 4,000 was back as pending status. It has been like that for almost two weeks and the last thing I heard from them was Friday 13th when they told me their IT-group for their backoffice worked on the technical issues. That same day I noticed they have a new starting page. However, now I can't egen log in. It says "UserNotFoundException". Live chat doesn't work almost no games in demo mode works, forget password doesn't work and so on. And no info anywhere. I have mailed every day now any without response. I get the auto mails but they never reply. Is the site down? Bankrupt? Are they simply ignoring me forever now, blocked me from the account? Or is it actual tech problems that will be resolved? Today it has been 36 days in total. Will I ever get the money?

Unresolved

kr4000

Staybet Casino - Still waiting for my money

Hi, I need help with one casino. The one is Stybet. I do not get my money as I have been waiting for a very long time. Have been in touch several times with them. But nothing happens to them. From Stybet I will have 150 euro and I have been waiting for them 2018-03-20 Hope you can help me!

Unresolved

€150

Staybet Casino - No payment or response after 8,520 SEK withdrawal

Hello, On March 10, I got the information from the Staybet live chat that all my documents (ID-card, credit card, address proof, bank statement) were verified and approved. I requested a withdrawal of 8520 SEK on the same date. I also received an email from the Staybet support team on March 12 that confirmed all necessary documents were approved for withdrawals up to €2000. On March 20, I got the information from the live chat that despite being sent the information that all was OK, my passport was still needed for the withdrawal request of SEK 8520, equal to approx €852. The first withdrawal request was then cancelled, my passport uploaded and approved and I submitted a new request for the withdrawal on March 20. It is now April 3rd, and the withdrawal request is still displayed as pending on my account side. When can I expect the withdrawal to be released by Staybet, in order for my bank to process this?

Unresolved

kr8520

Staybet Casino - Delayed withdrawal, still waiting after almost a month

I’ve been waiting almost a month to get my withdrawal processed by Staybet. The amount is 6400 SEK. I’ve frequently been in contact with their support over the past weeks to check up how their payment to me progress. Like many other complaints here on askgamblers in this particular matter, their answer is just that ”their workload is huge right now and my withdrawal soon will be processed.” Another excuse from their part is, ”of different reasons your withdrawal have been delayed.” What the reason is they won’t tell... I attached some screenshots from our mail conversations. Unfortunately it is in swedish (they do have quick feedback though when speaking with their support, but they won’t tell you more than the excuses above). I have more mails to share if needed. Regards, Christopher

Unresolved

kr6400

Staybet Casino - Problem with payments

HI. I did Make my withdrawal request in december 2017. And i was waiting for a really really long time. And i did not get any answers From the support. Then suddenly my pending withdrawal did returned to my gaming account.. I did go and ask WHY so the support just answerd me that there was some technical problem that i have to ask for a New withdrawal.. So i did ask for my New withdrawal 19.2.2018 and it has being pending since then.. I have asked them several times where my withdrawal is.. And i dont get any other answers then that they have lot of work to DO in the payment department. And now suddenly my pending withdrawal did return AGAIN to my gaming account.. This is The second time now!!! What can i DO.. Please help me.. I need my money. Here is some messages what i have got From the staybet.. Check the dates

Unresolved

€2000

Staybet Casino - €350 payment delayed for 2 month

On 12.01. I applied for a payout 350 euros. On 15.01. the money was back on my account. The explanation in the Livechat were technical problems. and they offer me to wait for email, I have been waiting for almost 2 month for my payout. On my inquiries I only get the answer: "The payout will be processed soon".my account is fully verified and there have already been some small payouts that never lasted longer than a week.

Unresolved

€350

Complaint Statistics

Resolved 25

Avg. Amount $ 2,224

Avg. Complaint Duration 11 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

5.3/10 ● 52 reviews

Top reviews from our players

m1azga

4 years ago

10/10

They have a very friendly customer service that takes care of people. They are open almost daily between 9am and midnight. All my queries are always handled asap. Their rules about document verification are clearly stated on the homepage. It is not their fault when we as players do not read them and do not follow them. I took me about 3 days for verification and within 48 hours I always have all my withdrawals on Skrill.

I work in customer service myself and I know how much customers lie and cheat. So far I have nothing experienced that justifies those bad ratings.

Keep the good work up guys!

anddidtheypayyou

7 years ago

1/10

good game selection, many options to deposit , different software providers

very slow KYC verification process , dodgy rules like its forbidden to bet money you won in casino on sports ( reason to confiscate winnings) - stay away from stay bet

freaknc

7 years ago

1/10

- There is really nothing positive to say about this casino. Alright, they have some games I enjoy to play, but that credit goes to the game providers and not the casino itself

- The website rarely works, it´s slow, full of errors and the T/C´s doesn´t make sense
- Ignorant and powerless support, I feel sorry for the ones working for them in this position
- Does not pay out winnings
- Does not pay out affiliate revenue
- Forces employees and friends to create accounts at askgamblers and post ridicolously positive reviews here on askgamblers regularly

Seidenberg82

7 years ago

9/10

They have a very friendly customer service that takes care of people. They are open almost daily between 9am and midnight. All my queries are always handled asap. Their rules about document verification are clearly stated on the homepage. It is not their fault when we as players do not read them and do not follow them. I took me about 3 days for verification and within 48 hours I always have all my withdrawals on skrill.

I work in customer service myself and I know how much customers lie and cheat. So far I have nothing experienced that justifies those bad ratings.

Keep the good work up guys!

Abdullah16

7 years ago

1/10

The 100% sport bonus. When the live-support is open, they are nice. Even if they promise u something they can't hold.

Almost everything. The live support that should be between 9-24 is not true. I've been trying to withdraw my winnings 5 days ago. Still, they don't verify my KYC document, even if it was 3 days ago now. The live support promised me that they gonna pay it to me today, still haven't verified my document and now the department that handle the KYC document have left for today.

They just want u to stay with ur money on their website as long as possible so u will gamle them away.

sergunja

8 years ago

5/10

good 1.deposit bonus. A big selection of games. Support 24/7

Too slow documents verification. When I uploaded documents, they said that verification will take up to 48. They lied to me. I am waiting for verification a week. i hope, that they would pay me my winning money.
Don't play at this casino

Hello @SERGUNJA! Thank you so much for your feedback! It is not always that the payments department has a high workload with the KYC process. Unfortunately it took a bit longer than it should and our standard procedure is 48 hours. We would be glad to assist you and you are always welcomed to visit our live chat, so we can assist you in the best way possible! Regards, Staybet

Staybet Casino 8 years ago

kingen220

8 years ago

10/10

Impressed by this casino lately. Always gets a lot of bonuses and they have been quick on withdrawals.

Don´t have any negative stuff to say right now.
Good casino so far

Hello KINGEN220. Thank you for the feedback! It is always a pleasure to be given so much value to our players and we do appreciate the fact that you like our site as well! If you ever need something or might need a loyality gift, please come into our live chat and we will do our best in order to help you out! Regards, Staybet.com

Staybet Casino 8 years ago

anddidtheypayyou

8 years ago

1/10

Many options to deposit, different software providers.

Very slow KYC verification process, slow pay/ stalling payments even after verification, some dodgy T&C, stay away from staybet.

Hello ANDDIDTHEYPAYYOU. Thank you for your feedback, we appreciate it so much! I am sorry to hear that you experienced a slow KYC process, we are doing the best in order to speed up the KYC process, but sometimes it takes as fully as 48 hours. The terms and conditions is now fully changed to the better, so feel free to check the T&C again if you may like. If there is anything else you might think needs to improve please let us know and we will do the best to change that. Regards, Staybet.com

Staybet Casino 8 years ago