Blacklisted: StayBet Casino is being blacklisted due to the fact they are still holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support. StayBet Casino is also operated by StayBet Affiliates, an affiliate program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior.
Staybet Casino
- Mobile gambling available
- Live casino included
- Live chat open from 08:30 to 01:00
- Secured with SSL encryption
- Implements RNG
- Live chat not currently available around the clock
Staybet Casino is an online casino that provides both sports betting and a large variety of casino games. Staybet Casino is a Microgaming casino with plenty of online slots powered by Betsoft, Tain, Quickfire and other software providers. The options of gambling and live gaming are both included. Staybet Casino is licensed by Curacao eGaming.
Restricted Countries and Territories
At this moment players residing in the USA are not accepted at the online casino.
Virtual Games
Players may enjoy an array of video slots by some of the world’s most famous software providers like Microgaming, Betsoft, Play’n GO and more. The collection includes favourites such as the Titans of the Sun - Hyperion, Doctor Love Slot, Mr. Vegas slot, Terminator 2 Slot and many others.
The casino’s variety of table games includes assorted variants of roulette, blackjack, baccarat, craps and poker. The games range from Baccarat Pro, Single Deck Blackjack and European Roulette to Caribbean Poker, Oasis Poker Pro and Race the Ace.
Video poker fans will not be disappointed with Staybet Casino’s ample assortment of video poker games. The choice includes Jacks or Better, various Deuces Wild games, Joker Poker, Bonus Poker, Tens or Better and so much more.
Players looking for specialty games can choose between the casino’s selection of scratch cards, bingo and numerous different types of keno games. The casino also stores diverse virtual games like Virtual Racebook, Darts, Rugby Riches, Grand Prix Gold and more.
Live Games
Staybet Casino offers the option of live gambling with real life dealers. In Staybet’s live casino players can engage in several types of live roulette and blackjack games.
Mobile Gaming
Since Staybet Casino is a mobile casino players can enjoy playing online slots and other casino games on their mobile devices.
Support
Players can contact the support team via email, phone or live chat, which is open from 08:30 to 01:00, or they can check the already existing FAQ section in case their question has previously been answered.
Security and Fairness
The gaming software implements a Random Number Generator to ensure fairness for its players. Furthermore, the site uses SSL digital encryption to keep players’ sensitive information safe and secure.
Recommended by experts
Player Reviews
good game selection, many options to deposit , different software providers
very slow KYC verification process , dodgy rules like its forbidden to bet money you won in casino on sports ( reason to confiscate winnings) - stay away from stay bet
- There is really nothing positive to say about this casino. Alright, they have some games I enjoy to play, but that credit goes to the game providers and not the casino itself
- The website rarely works, it´s slow, full of errors and the T/C´s doesn´t make sense
- Ignorant and powerless support, I feel sorry for the ones working for them in this position
- Does not pay out winnings
- Does not pay out affiliate revenue
- Forces employees and friends to create accounts at askgamblers and post ridicolously positive reviews here on askgamblers regularly
They have a very friendly customer service that takes care of people. They are open almost daily between 9am and midnight. All my queries are always handled asap. Their rules about document verification are clearly stated on the homepage. It is not their fault when we as players do not read them and do not follow them. I took me about 3 days for verification and within 48 hours I always have all my withdrawals on skrill.
I work in customer service myself and I know how much customers lie and cheat. So far I have nothing experienced that justifies those bad ratings.
Keep the good work up guys!
The 100% sport bonus. When the live-support is open, they are nice. Even if they promise u something they can't hold.
Almost everything. The live support that should be between 9-24 is not true. I've been trying to withdraw my winnings 5 days ago. Still, they don't verify my KYC document, even if it was 3 days ago now. The live support promised me that they gonna pay it to me today, still haven't verified my document and now the department that handle the KYC document have left for today.
They just want u to stay with ur money on their website as long as possible so u will gamle them away.
good 1.deposit bonus. A big selection of games. Support 24/7
Too slow documents verification. When I uploaded documents, they said that verification will take up to 48. They lied to me. I am waiting for verification a week. i hope, that they would pay me my winning money.
Don't play at this casino
Hello @SERGUNJA!
Thank you so much for your feedback!
It is not always that the payments department has a high workload with the KYC process. Unfortunately it took a bit longer than it should and our standard procedure is 48 hours.
We would be glad to assist you and you are always welcomed to visit our live chat, so we can assist you in the best way possible!
Regards,
Staybet
Impressed by this casino lately. Always gets a lot of bonuses and they have been quick on withdrawals.
Don´t have any negative stuff to say right now.
Good casino so far
Hello KINGEN220.
Thank you for the feedback!
It is always a pleasure to be given so much value to our players and we do appreciate the fact that you like our site as well!
If you ever need something or might need a loyality gift, please come into our live chat and we will do our best in order to help you out!
Regards,
Staybet.com
Many options to deposit, different software providers.
Very slow KYC verification process, slow pay/ stalling payments even after verification, some dodgy T&C, stay away from staybet.
Hello ANDDIDTHEYPAYYOU.
Thank you for your feedback, we appreciate it so much!
I am sorry to hear that you experienced a slow KYC process, we are doing the best in order to speed up the KYC process, but sometimes it takes as fully as 48 hours.
The terms and conditions is now fully changed to the better, so feel free to check the T&C again if you may like. If there is anything else you might think needs to improve please let us know and we will do the best to change that.
Regards,
Staybet.com
Great selection of games, very good support and good VIP. Many casino bonuses.
Mobile site could be better.
Would love more bonuses in the sportsbook.
Thank you DEEE99 for the lovely review!
Have a great day!
Regards
The Staybet Team
Nothing to like
Beware don't play here!!!! Without UK licence they should not accept UK players
This is a bad company, do not trust them. They have option to register from UK but do not have a UK licence.
Hello UKPOKERSTARE.
We have now fully commit to your feedback and the UK options is not accepted anymore.
Regards,
Staybet.com
Selection of games
Methods offered for withdrawal and deposits offered are plentiful, and fees are small or non-existant
The web page loads smooth on my on phone and PC
Registration process was easy, it was to fast register and to deposit and to get started, I was playing within a few minutes of registering
Constant spam from them, even tho I asked to be removed from the mailing list
Support responds slowly or not at all
I find the casino unreliable, and would not trust them with a lot of money They hold a Curacao license, not a Maltese one, and I find that to be unreliable. I prefer playing sites where there is a recourse option available, and I prefe a Maltese license
Hi ACTUALPLAYER!
First of all - Thanks for making a new review based on your own experience. We truly respect that, and it means alot for us to received this feedback.
" Methods offered for withdrawal and deposits offered are plentiful, and fees are small or non-existant " - True!
" The web page loads smooth on my on phone and PC " - True!
" Registration process was easy, it was to fast register and to deposit and to get started, I was playing within a few minutes of registering " - True!
Thank you for these positive comments!
---------------------------------------------------------------------------
" Constant spam from them, even tho I asked to be removed from the mailing list " - Send us an email to [email protected] refering to this askgamblers review with your email and I will make sure you will get totally excluded from newsletters. Truly sorry for any inconvinience being caused.
" Support responds slowly or not at all " - Will have this feedback forwarded to the support managers
" I find the casino unreliable, and would not trust them with a lot of money They hold a Curacao license, not a Maltese one, and I find that to be unreliable. I prefer playing sites where there is a recourse option available, and I prefe a Maltese license " - We have full respect that you prefer casinos with Maltese license. But to have a Curacao license, does not make us more or less unreliable. A curacao licensed company also have juridictions to follow just as Maltese licensed companies, there is really not much difference.
Now reliability is from my point of view based on the quality of the service that site provides, with everything from safe payments, quality customer support etc. Now we work hard to improve our quality in every single aspect there is.
So in the end what license you have should not effect your view of a sites reliability, that should be based from your experience with the casino.
I hope you find our answer satsifying, and we wish you all the best!
Regards
The Staybet team
Dont register to Staybet casino if you want to close your account later, because its impossible.
Wrote many emails to Staybet support and other at the casino an asked them to close my account but there is no responde.
Then I asked live support to do the same thing and still after several weeks the account is still open.
I must say, this is the most AMATEUR casino online to be found.
If I could give this casino zero stars in rating, then I would.
Hello EYDUN123.
Please contact us on [email protected] and we would be more then happy to assist you with this.
I have notified you sent one email to us which we replied on, but we never received the reply from your side. So if you can take contact with us again from your registered email, we would assist your directly!
Regards
The Staybet Team
Back in 2016, I signed up at this StayBet Casino, along with another casino at about the same time. I then uploaded my documents to get my account verified, at both casinos, but one of these 2 casinos rejected my documents, stating that they didn't meet the stipulated requirements. That got me pissed off, so I avoided playing at both casinos because I could remember which casino it was that rejected my documents. Only now I decided to give this casino a go, partly because the other casino has since closed down, so there's a 50-50 chance that it was the other casino that had rejected my documents, hahaha. If it finally turns out that it was StayBet Casino that had rejected them, then I would have no other choice but to permanently close my account. Time will tell.
As for now, I was really keen to start playing at StayBet Casino, simply because my top favourite game, Supe It Up, was available. It's not available at most other casinos, as I have found out, so I wouldn't want to miss out on this opportunity. I have to give it at least one good try, and that was exactly what I did when I made my first ever deposit at the casino. What I also like about StayBet is that there are other favourite games of mine that I could choose to play on, games from Play'nGo and Thunderkick for example, but at this moment in time, my mind and interest was only one game. Personally, as far as the games selection goes, StayBet is very satisfactory indeed. What matters most to me is that they have the kind of games that I like, particularly having my top favourite game. Nothing else matters that much to me.
Well, as far as the game Supe It Up was concerned, it played well, it gave a few Free Spins games, and that made me happy enough, even though I couldn't make any win out of them. Not for now anyway, because the game hasn't got into its paying mode as yet, but this is one casino that gave me a very good play time on the game, as compared to a few other casinos that I have played at. I haven't tried the other favourite games of mine either, but that doesn't matter much, really. Similarly too, I haven't had a chance to test out the various other aspects of the casino, like its withdrawal process for example, so I couldn't give StayBet Casino a higher or lower Star rating. But from what I have seen and experienced, it's a good venue to carry on playing, as far as I am concerned, for now.
I just hope that it wasn't this casino that had rejected my documents earlier on in 2016. If so, then I would have to say "bye-bye StayBet Casino". If my account cannot be verified, then I will never make another deposit, nor ever play at the casino again. No doubts about that at all!
Hello AFI4WINS!
Thank you so much for the positive review!
It means alot for us and we appreciate any feedback being received!
Wish you all the best!
Regards
The Staybet Team
I have tried alot of casino`s online and I have to say, I really happy with staybet. First the support is really good and fast, they answere all the questions right away .
They have alot of different types of games, so there are alot to choose from. Also you can make sportsbet which is very nice.
The bonus system they have is good, and the VIP system is working realy good.
So If you like to try a good casino, go to www.staybet.com :)
No bad things about this casino. This casino have all the good things :)
Many games, quick payments, good support, many offers.
KYC a bit slow, some guys I had trouble opening which solved by itself.
Hello GUST89
The Staybet team thanks you for the lovely review!
Regarding the KYC process we will look into that!
Best wishes!
/ Staybet
I have totally tried out 3 casinos this week, and I have to say Staybet was the best so far.
- The blue website design with big banners and nice game icons really is well combined
- The relationship they have with me as customer was splendid, I felt really well taken care off right from the start and was given 20 free spins and a super deposit bonus
Overall 9/10
Keep up the good work
I think they have a very nice sportsbook, they should highlight it more in my opinion.
Hello SEBDEIER!
Thank you for the review!
Really appreciate it and we enjoy having you as a part of the Staybet family!
All the best!
/ Staybet Team
I always like to get a lot of bonuses from casino, and when I became a depositing member on Staybet I was given bonuses almost daily, so that really is something I enjoyed. Apart from that I feel the site is quick overall, love the games variation and also they had fast withdrawals, so for me this is a very good casino!
I have not so much to complain about, in fact they where top!
Hi ETYPED!
Thank you very much for the positive review!
I wish you all the best!
/ The Staybet Team
Signed up for 7 days ago to Staybet, made my first deposit and claimed the 150% deposit bonus, went smooth and got the bonus instantly. Played many fun games and actually won €1400, so was very happy.
After my win I requested the withdrawal and the documentation procedure went rather quick, after it was done I got my withdrawal sent to my credit card directly. So in the end, I was satisfied.
I tried to once contact the support 3am in the night, but then I noticed the live chat was closed.
It appears they are open 09-00 every day.
Hello DAVIDOBERG89!
Thank you so much for the lovely review!
It truly means alot for us to get this positive review, and we will keep up the good work to make your experience improve every single day!
The Staybet team wishes you all the best!
Lots of games, Easy site layout, good live support help, Many deposit methods, quick withdrawals
10/10
I hope they will translate the site into Dutch sooner or later
Hi ERIKVANDERVAAL!
Thanks you for the lovely review!
It´s always humble to get positive words like this from our customers :)
We wish you all the best!
/ The Staybet team
I have to say, this is one of my top casinos so far.
1. Many different game providers such as NetEnt, Microgaming, PlayNGo, Genii, Nyx Betsoft etc. So I believe there is like over 800 games to be played on the site
2. They almost have same amount of payment providers, joke aside but they have fairly mainly and most of them also works for withdrawal I have noticed. Even MasterCard ( Thumbs up ) which is rare.
3. Support opened mon - sun 09 to midnight which always feels safe and they answer quick
4. My KYC procedure took exactly 23 hours, not to bad and once it was done withdrawal was processed within the next hour after.
The mobile site was fairly ok, they could work on it slightly more.
Hi LYDIASWEDEN!
Thank you for the lovely review!
The mobile site has now been improved and shall work excellent!
/ The Staybet team
Pretty much full range of slots available to German Players.
Really felt the need to do a review of this site because seems to me they're unfairly treated here on AG. Never had any problem at all one of my preferred casinos and believe me I've played at them all.
Just don't be put off by some of the review on here. Very fast withdrawals. No hassle to get verified. Polite and fast online help. Missions help you get more for your money.
And last - Many promotions, I never played on a site that gives so much to the players - So generous!
Even if they already have loads of games, I also like more! So hopefully they will get Merkur which is popular in Germany.
Hello DDORSCH!
So happy to read this review from you!
Makes our day when hearing such a good positive review!
All the best!
/ The Staybet team
Brilliant casino indeed I have to say!
Great amount of games to play and enjoy!
Plenty of great and various promotion that runs daily, you can really feel these guys put the passion into entertainment as main focus for the players!
Great customer care, Bengt is a true star, they are truly a friendly, dedicated and reliable support, Plus their Loyalty Team ( Erik you are the best ) who contact me to make sure all is ok!
Really enjoy being a part of this casino family - Would recommend them
5/5
I kinda miss the provider Yggdrassil which is one of my favourite, but rumours says they will get it. Keeping my fingers crossed
Hello NIEMINEN87!
Thank you so much for the review!
We truly appreciate it!
Regards to Yggdrassil, we have hope that we in the nearest future will have it!
/ The Staybet team
I registered an account in June 2016, at the point I was a member at several casinos. At the moment I exclusively play at Staybet. I feel that I have no reason to play anywhere else, since they have everything a player can ask for. These guys clearly have figured out the way to retain customers and it really is refreshing to always get top service and daily offers among other things:
- Great game selection and smooth user experience
- Super fast cashouts
- Generous bonus system - and they treat loyal players really well in addition to the automatic bonuses
- Last but not least: STELLAR support and I can't emphasize enough how important this part is...especially compared to the robotic agents!
It might feel a bit strange, but sometimes I feel maybe they are to generous, but haha, I don´t feel that is such a big issue!
Hello MADPRO!
Thanks you so much for the lovely review!
It´s really great to see you enjoy playing with us :)
Have a super day!
/ The Staybet team
I love how many games they provide. Also good welcome bonus on 150%, won €300 from it and got my withdrawal processed within 3 hours from when I requested it.
Not so many jackpot games, would love some of that,
Hello MAGNUSERIKSSON!
Thanks for the lovely feedback!
We will look into getting more jackpot games :)
All the best!
/ The Staybet team
I liked the fact the live roulette was based in a real casino
I have been online gambling for over 13 years, in this time I have held accounts with practically every site/company you can think of. I am a gambling addict, but that is my problem, not the sites I play on. I have always ended up self excluding off of every site I play on, it's a vicious circle. This is the first site that have made self exclusion difficult, and once I made them aware of my issues, continued to allow and ENCOURAGED me to gamble. They offered and provided bonuses after I had made them aware of my problems and asked to be self excluded. This resulted in a significant loss for me.
Their customer service is appalling. They refuse to provide basic information, ignore simple requests at their leisure, and lie through their teeth and belittle the customer. I wanted to find out the director of the company, I asked Viktor in live chat who refused to tell me. I made the mistake of assuming Dr. M.J. Hugenholtzweg was a director, a name associated on their site. This turns out to be a street name in Curaçao of their premises. Yet when asked Viktor told me yes this is our director. I have the transcript to prove this. Their VIP manager Erik also told blatant lies, claiming he was unaware of my issues when offering me the bonus. Again, absolute untruth and again I have the timeline of emails which will prove him to be the liar he is. I have lost far more on other sites than this one, and given the exploitation nature of the business, I have never been able to blame anyone but myself for my losses. Until now. This site do not act upon the responsible gaming regulations. They don't care for the customers well being and quite frankly I felt ridiculed at my lowest point with Staybet.
I would have considered myself in recovery until I received a promotional email from this site. I did not seek them out, nor will they inform me where they obtained my information. They have put my recovery back at least a year and made me feel about as worthless as possible. I have played almost every site online, and this is by far and away the worst.
You have a massive choice out there. Keep away from this one.
Hi JONNYVEGAS!
First of all - Thanks for the positive review on the live casino, happy you enjoyed it.
Regards to your situation being stated above, I can see we did take actions closing the account permanently.
However, I will look into the case more detailed and see on what areas we can improve.
Regards
The Staybet Team
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They have a very friendly customer service that takes care of people. They are open almost daily between 9am and midnight. All my queries are always handled asap. Their rules about document verification are clearly stated on the homepage. It is not their fault when we as players do not read them and do not follow them. I took me about 3 days for verification and within 48 hours I always have all my withdrawals on Skrill.
I work in customer service myself and I know how much customers lie and cheat. So far I have nothing experienced that justifies those bad ratings.
Keep the good work up guys!