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Blacklisted

StayBet Casino is being blacklisted due to the fact they are still holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support. StayBet Casino is also operated by StayBet Affiliates, an affiliate program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Staybet Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 52 reviews
5.3/10
52 reviews
Complaint Response 61 complaints
3 days avg. 61 complaints
What we like
  • Mobile gambling available
  • Live casino included
  • Live chat open from 08:30 to 01:00
  • Secured with SSL encryption
  • Implements RNG
What we don’t like
  • Live chat not currently available around the clock
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Staybet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.staybet.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Russian, Turkish
Casino Type
Instant Play, Mobile

Staybet Casino is an online casino that provides both sports betting and a large variety of casino games. Staybet Casino is a Microgaming casino with plenty of online slots powered by Betsoft, Tain, Quickfire and other software providers. The options of gambling and live gaming are both included. Staybet Casino is licensed by Curacao eGaming.

Restricted Countries and Territories

At this moment players residing in the USA are not accepted at the online casino.

Mobile Gaming

Since Staybet Casino is a mobile casino players can enjoy playing online slots and other casino games on their mobile devices.

Security and Fairness

The gaming software implements a Random Number Generator to ensure fairness for its players. Furthermore, the site uses SSL digital encryption to keep players’ sensitive information safe and secure.

StallCation

Complaints

Read the complaints other players have left for Staybet Casino. Learn more about complaints.

Show all complaints
Staybet Casino - No payment, no response and now blocked
Hello! I am stil waiting for payment after now 36 days. On March 14th I requested a withdrawal for 6,900 SEK. After about 3-4 days I asked support if something was wrong and they told me that it wouldn't be processed and I had to wait until it returned to my account and then request another withdrawal. So I made a request for 6,000 (lost 900) and after about 3-4 days nothing had happened again. I asked the chat and he (David) told me it says it is pending but in reality it does nothing at all. Some bug he said. So again it returned to my account. If I hadn't asked why nothing had happened it would probably still be "pending" (doing nothing at all). However, I had to ask them to cancel in order to make a third withdrawal. After 3 days (and a few mails and chats) the money returned... I now made three withdrawals, trying some other "tactics" or whatever. They were for 5,000, and 600 (I lost 400). I lasked them the same day to cancel the 600 due to tilt... It returned 2 days later and i lost them. So 5,000 remaining. That one was pending for about 4-5 days before I asked them to cancel it. Again it till several days for the money to return. I decided to try this "one big-one small" - "tactics" again. So I made requested for the fourth time... Now for 4,000 and 1,000. I didn't have much hope because during all these weeks they claimed they had a lot to do and I had to wait for my turn, they had technichal issues, their partner responsible for withdrawals had problems, they are changing platform and so on. However, they told me every now and then that it would be procesed during the day day and sometimes that it was resolved and I would expect a payment. Nothing happened for 3-4 weeks up to that point, so I was chocked when I saw that the withdrawal for 1,000 no longer was pending. 4 days later it was banked. What is weird with this, is that the other request for 4,000 (that I made simultanuesly) never was processed. I checked the day after, and nothing was pending. So I thought they finally paid in full. However, the day after that the 4,000 was back as pending status. It has been like that for almost two weeks and the last thing I heard from them was Friday 13th when they told me their IT-group for their backoffice worked on the technical issues. That same day I noticed they have a new starting page. However, now I can't egen log in. It says "UserNotFoundException". Live chat doesn't work almost no games in demo mode works, forget password doesn't work and so on. And no info anywhere. I have mailed every day now any without response. I get the auto mails but they never reply. Is the site down? Bankrupt? Are they simply ignoring me forever now, blocked me from the account? Or is it actual tech problems that will be resolved? Today it has been 36 days in total. Will I ever get the money?
staus Unresolved
kr4000

Complaint Statistics

Resolved 25
Avg. Amount $ 2,224
Avg. Complaint Duration 11 days
Avg. Response Time 3 days

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Player rating
5.3/10 52 reviews

Top reviews from our players

Inactive user
2/10

Selection of games
Methods offered for withdrawal and deposits offered are plentiful, and fees are small or non-existant
The web page loads smooth on my on phone and PC
Registration process was easy, it was to fast register and to deposit and to get started, I was playing within a few minutes of registering

Constant spam from them, even tho I asked to be removed from the mailing list
Support responds slowly or not at all
I find the casino unreliable, and would not trust them with a lot of money They hold a Curacao license, not a Maltese one, and I find that to be unreliable. I prefer playing sites where there is a recourse option available, and I prefe a Maltese license

Hi ACTUALPLAYER! First of all - Thanks for making a new review based on your own experience. We truly respect that, and it means alot for us to received this feedback. " Methods offered for withdrawal and deposits offered are plentiful, and fees are small or non-existant " - True! " The web page loads smooth on my on phone and PC " - True! " Registration process was easy, it was to fast register and to deposit and to get started, I was playing within a few minutes of registering " - True! Thank you for these positive comments! --------------------------------------------------------------------------- " Constant spam from them, even tho I asked to be removed from the mailing list " - Send us an email to [email protected] refering to this askgamblers review with your email and I will make sure you will get totally excluded from newsletters. Truly sorry for any inconvinience being caused. " Support responds slowly or not at all " - Will have this feedback forwarded to the support managers " I find the casino unreliable, and would not trust them with a lot of money They hold a Curacao license, not a Maltese one, and I find that to be unreliable. I prefer playing sites where there is a recourse option available, and I prefe a Maltese license " - We have full respect that you prefer casinos with Maltese license. But to have a Curacao license, does not make us more or less unreliable. A curacao licensed company also have juridictions to follow just as Maltese licensed companies, there is really not much difference. Now reliability is from my point of view based on the quality of the service that site provides, with everything from safe payments, quality customer support etc. Now we work hard to improve our quality in every single aspect there is. So in the end what license you have should not effect your view of a sites reliability, that should be based from your experience with the casino. I hope you find our answer satsifying, and we wish you all the best! Regards The Staybet team

user avatar

Dont register to Staybet casino if you want to close your account later, because its impossible.

Wrote many emails to Staybet support and other at the casino an asked them to close my account but there is no responde.

Then I asked live support to do the same thing and still after several weeks the account is still open.

I must say, this is the most AMATEUR casino online to be found.

If I could give this casino zero stars in rating, then I would.

Hello EYDUN123. Please contact us on [email protected] and we would be more then happy to assist you with this. I have notified you sent one email to us which we replied on, but we never received the reply from your side. So if you can take contact with us again from your registered email, we would assist your directly! Regards The Staybet Team

user avatar

Back in 2016, I signed up at this StayBet Casino, along with another casino at about the same time. I then uploaded my documents to get my account verified, at both casinos, but one of these 2 casinos rejected my documents, stating that they didn't meet the stipulated requirements. That got me pissed off, so I avoided playing at both casinos because I could remember which casino it was that rejected my documents. Only now I decided to give this casino a go, partly because the other casino has since closed down, so there's a 50-50 chance that it was the other casino that had rejected my documents, hahaha. If it finally turns out that it was StayBet Casino that had rejected them, then I would have no other choice but to permanently close my account. Time will tell.

As for now, I was really keen to start playing at StayBet Casino, simply because my top favourite game, Supe It Up, was available. It's not available at most other casinos, as I have found out, so I wouldn't want to miss out on this opportunity. I have to give it at least one good try, and that was exactly what I did when I made my first ever deposit at the casino. What I also like about StayBet is that there are other favourite games of mine that I could choose to play on, games from Play'nGo and Thunderkick for example, but at this moment in time, my mind and interest was only one game. Personally, as far as the games selection goes, StayBet is very satisfactory indeed. What matters most to me is that they have the kind of games that I like, particularly having my top favourite game. Nothing else matters that much to me.

Well, as far as the game Supe It Up was concerned, it played well, it gave a few Free Spins games, and that made me happy enough, even though I couldn't make any win out of them. Not for now anyway, because the game hasn't got into its paying mode as yet, but this is one casino that gave me a very good play time on the game, as compared to a few other casinos that I have played at. I haven't tried the other favourite games of mine either, but that doesn't matter much, really. Similarly too, I haven't had a chance to test out the various other aspects of the casino, like its withdrawal process for example, so I couldn't give StayBet Casino a higher or lower Star rating. But from what I have seen and experienced, it's a good venue to carry on playing, as far as I am concerned, for now.

I just hope that it wasn't this casino that had rejected my documents earlier on in 2016. If so, then I would have to say "bye-bye StayBet Casino". If my account cannot be verified, then I will never make another deposit, nor ever play at the casino again. No doubts about that at all!

Hello AFI4WINS! Thank you so much for the positive review! It means alot for us and we appreciate any feedback being received! Wish you all the best! Regards The Staybet Team

user avatar

I have tried alot of casino`s online and I have to say, I really happy with staybet. First the support is really good and fast, they answere all the questions right away .

They have alot of different types of games, so there are alot to choose from. Also you can make sportsbet which is very nice.

The bonus system they have is good, and the VIP system is working realy good.

So If you like to try a good casino, go to www.staybet.com :)

No bad things about this casino. This casino have all the good things :)

Many games, quick payments, good support, many offers.

KYC a bit slow, some guys I had trouble opening which solved by itself.

Hello GUST89 The Staybet team thanks you for the lovely review! Regarding the KYC process we will look into that! Best wishes! / Staybet

user avatar

I have totally tried out 3 casinos this week, and I have to say Staybet was the best so far.

- The blue website design with big banners and nice game icons really is well combined
- The relationship they have with me as customer was splendid, I felt really well taken care off right from the start and was given 20 free spins and a super deposit bonus

Overall 9/10

Keep up the good work

I think they have a very nice sportsbook, they should highlight it more in my opinion.

Hello SEBDEIER! Thank you for the review! Really appreciate it and we enjoy having you as a part of the Staybet family! All the best! / Staybet Team

user avatar

I always like to get a lot of bonuses from casino, and when I became a depositing member on Staybet I was given bonuses almost daily, so that really is something I enjoyed. Apart from that I feel the site is quick overall, love the games variation and also they had fast withdrawals, so for me this is a very good casino!

I have not so much to complain about, in fact they where top!

Hi ETYPED! Thank you very much for the positive review! I wish you all the best! / The Staybet Team

user avatar

Signed up for 7 days ago to Staybet, made my first deposit and claimed the 150% deposit bonus, went smooth and got the bonus instantly. Played many fun games and actually won €1400, so was very happy.

After my win I requested the withdrawal and the documentation procedure went rather quick, after it was done I got my withdrawal sent to my credit card directly. So in the end, I was satisfied.

I tried to once contact the support 3am in the night, but then I noticed the live chat was closed.
It appears they are open 09-00 every day.

Hello DAVIDOBERG89! Thank you so much for the lovely review! It truly means alot for us to get this positive review, and we will keep up the good work to make your experience improve every single day! The Staybet team wishes you all the best!

user avatar

Lots of games, Easy site layout, good live support help, Many deposit methods, quick withdrawals
10/10

I hope they will translate the site into Dutch sooner or later

Hi ERIKVANDERVAAL! Thanks you for the lovely review! It´s always humble to get positive words like this from our customers :) We wish you all the best! / The Staybet team

user avatar

I have to say, this is one of my top casinos so far.

1. Many different game providers such as NetEnt, Microgaming, PlayNGo, Genii, Nyx Betsoft etc. So I believe there is like over 800 games to be played on the site

2. They almost have same amount of payment providers, joke aside but they have fairly mainly and most of them also works for withdrawal I have noticed. Even MasterCard ( Thumbs up ) which is rare.

3. Support opened mon - sun 09 to midnight which always feels safe and they answer quick

4. My KYC procedure took exactly 23 hours, not to bad and once it was done withdrawal was processed within the next hour after.

The mobile site was fairly ok, they could work on it slightly more.

Hi LYDIASWEDEN! Thank you for the lovely review! The mobile site has now been improved and shall work excellent! / The Staybet team

user avatar

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