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Smart Live Gaming Casino

Item: Smart Live Gaming Casino
Rating: 1
Author: Sharon D.

Player Rating 77 reviews

1.6/10

77 reviews

Complaint Response 72 complaints

4 days avg. 72 complaints

What we like

Variety of games from well-known software providers
Number of deposit methods available
Available in Instant Play and Mobile versions
Customer support 24/7 via live chat, e-mail and phone
Audited by the third party regularly
SSL encryption

What we don’t like

Restricted to US players

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Smart Live Gaming Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.smartlivegaming.com

Established

2007

Licences

Malta Gaming Authority, UK Gambling Commission

Affiliate Program

Smart Live Affiliates

Languages

English, Japanese

Casino Type

Instant Play, Mobile

Smart Live Gaming is the UK’s leading live casino, sports betting, and overall online gambling operator. This online casino offers players the thrill of playing in their live casino as well as to enjoy a large number of video slots from some of the world’s best providers, such as NetEnt, Microgaming and Betsoft. The casino is licensed and regulated by the government of Malta and the UK Gambling Commission.

Mobile Gaming

Players can get the Smart Live Gaming Casino mobile app on AppStore or Google Play depending on the device they are using and enjoy the latest casino games on the go, anytime and anywhere. And if you’re by your desktop, players can simply scan the barcode and receive the download link imediatelly.

Security and Fairness

The casino’s gaming software employs the most modern encryption and security techniques to ensure safe and secure money transfers. All transactional data is SSL encrypted.

Furthermore, their games are provided regularly audited and tested for fairness by third party authority.

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Visa, Skrill, CLICK2PAY, ELV Elektronisches Lastschriftverfahren, Laser, Postepay, Solo, Entropay, Przelewy24, iDEAL, Sofort, POLi, eNETS, Giropay, EPS, Dankort, 4B, Euro6000, EcoPay, CartaSi, ePay.bg, Diners Club International, Online Bank Transfer

Deposit Fees

Withdrawal Methods

Neteller, Skrill, MasterCard, Payz, CLICK2PAY, Laser, Maestro, Postepay, Solo, Visa, Entropay, Przelewy24, iDEAL, Sofort, POLi, eNETS, GiroPay, Dankort, ePay.bg, Diners Club International, Online Bank Transfer

Withdrawal Fees

Currencies

Euros, British pounds sterling, US dollars

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 3-5 days
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Betsoft, Games Global

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Smart Live Gaming offers a huge array of standard casino games as well as some of the best jackpots and bonuses around from NetEnt, Microgaming, and Betsoft. There are also scratch cards and bingo for players to opt for. All games are offered in English and Japanese.

The most popular casino games are definitely the state-of-the-art video slots such as Dracula slot, The Invisible Man slot, Mr. Vegas slot, Avalon slot, Football Star slot, and many others.

In addition to thrilling slot games, this online casino also provides a good selection of table games including a number of Blackjack and Roulette variants such as Roulette Pro, European Roulette, Blackjack Pontoon, Double Exposure Blackjack, European Blackjack etc. There’s also High Limit Baccarat, Punto Banco, Red Dog and similar games.

As far as video poker fans are concerned, there are also enough games to suit their taste such as Jacks or Better, Bonus Poker, Poker Pursuit, Caribbean Stud, Deuces Wild, All American Poker, and a number of other games.

Live Casino

What makes Smart Live Gaming unique is that they offer players live versions of Blackjack, Baccarat and Roulette, giving then an exhilarating and authentic casino experience. Live games are available between 09:00 -06:00 GTM. And it’s also important to note that all live dealer games are licensed and regulated by the UK Gambling Commission.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

Phone Support

44 800-2798510

FAQ Section

Support

Smart Live have a friendly customer service team who endeavour to resolve players’ queries as quickly as possible. They can be contacted via the free phone telephone number between 8am and 6pm or by email. The most convenient way, however is through the live chat option available which is available 24/7.

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Complaints

Read the complaints other players have left for Smart Live Gaming Casino. Learn more about complaints.

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Smart Live Gaming Casino - Withdrawal Request not acknowledged

I have been a member of Smart Live Gaming since last summer and have used them on and off since that time. I attempted to withdraw most of my money from the account (I have £508.70 in there) at the end of July, on the 31st, but have not received either my money or an email acknowledging my request, nor a response to my complaint to them that they had not sent the money. When going onto their site I am unable to use the Live Chat as it doesn't appear to be working and I have tried to call them but haven't had my calls answered, so naturally I am concerned as to why this should be happening. I would appreciate your help in resolving this matter and perhaps helping me to recover my £508.70. My ID to access this site is Bald091

Unresolved

£508

Smart Live Gaming Casino - Delayed payment of withdrawal

Hi, I made a withdrawal request over a month ago on the 15th of July for £277 approx. I have made multiple contact with the casino but receive no explanation as to why they are delaying payment, only that they will sort it asap for me. My last email to them was on the 19th of August, but they didn't reply at all to the email. I have self excluded my account named mixy1981, but I had confirmation from the casino that it would not affect my withdrawal. This is also the reason that I am not entirely accurate with the amount because I no longer have access to it, but they did confirm this amount to me over a live chat. If I'm being honest, I thought the I had a couple of withdrawals pending, but they assured me that it was the only one, and in all honesty it was that long ago I couldn't remeber properly. I'm not sure where to go with it next. Could you please help? I still have the original emails if you need them as proof. Kind regards Mick

Unresolved

£277

Smart Live Gaming Casino - Withdrawal pending for over a month

i did a withdrawal of £2302 on 11th july after completing verification online and the phone verification and keep being told by live chat that i will hear back soon via email however i have not heard anything at all and they are simply not willing to pay it seems.

Unresolved

£2302

Smart Live Gaming Casino - Withheld payment and non return of documents

I have been with smart live casino or what ever name they go under now for about 5 or 6 years now bar one person over the years I found them very hard work ringing them up etc to deal with but stuck with them because they were on sky tv and I only just started using computers but I moved house last year and have been given the run around for the past month trying to withdraw 200 pounds of the 505 I had in my account so I sent off my driving licence debit card old and new photo and utilty bill on the 2nd august and it was signed for by one of there staff have prove from royal mail delivered at 10.06am but more lies from them on the 9th that they have not got them on live chat so please can they stop messing around and return them to me I have just found this site online and I can see there are loads of people in the same boat so I am more than happy to go along to do this together to try to get all are money back bear with me because I am not great with computers thanks.

Unresolved

£200

Smart Live Gaming Casino - Delaying withdrawal

Dear askgamblers, I'm writing this because hoping askgamblers to assis about delay payment and non respond from Smart Live Gaming Casino. I have won USD$1.400 from Smartlive and I have withdrawal more than 16 days and Smartlive didn't progress my withdrawal. I have email direct to email: [email protected] but they reply only "will progress as soon as possible". Then I try to email but Smartlive keeps silent till now no email or whatever. Please help me to keep in touch with Smartlive. Thanks so much and best regard

Unresolved

$1400

Smart Live Gaming Casino - After 11 Weeks still no pay

On the 24 th of May 2016 I deposited £200 and received a £200 bonus. I played slots varying my bet sizes between £18 and £10. This was well within the stipulated terms for the promotion that I participated in. I went on a winning streak and ended up cashing out £3770 after going well over the wagering requirement. Soon after I was asked to provide documents. They were accepted and I was asked to take a phone call which I did. Everything seemed fine and I was told the withdrawal would be processed. Fast forward a few months and I am yet to receive a penny. I have been emailing and speaking to live chat but they do not help. I received the following email in response on the 27 th of July: ##- Please type your reply above this line -## Dear Rory, Thank you for choosing Smart Live. We are writing in regards of your pending withdrawal. Please be advised that we would like to express our sincere apologies in regards of the delay and the inconvenience in processing your withdrawal. We regret to inform you, however, that we have not yet completed your request and can assure you that your withdrawal is going to be processed as soon as possible. While the best efforts are taken to minimize the time of processing your withdrawal request, on this particular occasion we have failed to deliver on our commitment of processing all withdrawals within our 3-5 day time frame. In this regard, we kindly ask you to consider the possibility of your pending withdrawal transaction taking some more time to be processed. We realize our failure to deliver on the time frame, presented in our conditions, it may not take this much time, however you are kindly requested to bear with us, while we are working on resolving your request. We appreciate your understanding and cooperation trough this regard and we assured that your request is being handled accordingly, Once again we would like to express our sincere apologies for the delay and the inconvenience. Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels: Live Chat +44 (0)800 2798 510 [email protected] If you have any other queries or concerns, please feel free to contact us, we will be delighted to help. We are available 24/7 via online chat or email. Your reference number is 86197. Kind Regards, SLG Customer Service Team Even since this email they have taken considerably longer than 3-5 working days to do anything. I want to avoid having to take Smart Live Casino to court in the UK if possible. So I’m really hoping we can come to a resolution via your mediation service. It’s been months since my original withdrawal so I felt like I had no options other than to escalate the issue to here. Thanks for your time

Unresolved

£3770

Smart Live Gaming Casino - Delayed £1400 Payment

Withdrawal requested on 1st August. Simple fact still awaiting for the money to even be processed. I ask various staff on live chat every day what the situation as and get the usual reply as everyone will know by now. Understand there is a Gambling Commission Suspension in place but the more compaints in the public the better.

Unresolved

£1400

Smart Live Gaming Casino - Another non payment

Another complaint.... Withdrawal made 03.08.16 Told 3-5 days. Today is the fifth day and I've been told it's expecting a delay for extra technical time blah blah blah.... Have been told so many things since Friday 5th when the casino lost its GC licence or at least suspended. Company is making so many excuses and lies to delay payments of which now each day goes by makes me pretty confident I'll never receive my money. I'm fully verified and I have been told on recorded and saved chats/emails that there are no issues with my withdrawal. I happen to have a larger withdrawal pending so would rather no disclose the exact sum. I notice people are starting to take court action of which I will start however I think this company is being wound up as we speak. Looking at there accounts they are in a complete mess and change directors every few months. Something seriously has gone wrong. Pay us our money back and stop lieing. If you are closing then do the decent thing and tell people rather than still taking money.

Unresolved

£6820

Smart Live Gaming Casino - No payment for weeks

Hi I joined smartlive 19th Sept 2013. Had no problems down the years with semi regular wins and indeed payments. This year won two sizeable amounts in May and one on the 19th June. I did not withdraw in between wins as never suspected any probs with the casino until my first withdrawal request when i was requested to send them pictures of an old expired bank card and similar requests with a really old bank card that i first used on opening my account. They paid me around £1500 and then the money dried up and more requests for ID were requested which rang alarm bells that they were in trouble. I have numerous reports similar on here now and see their gambling cert has been pulled. The total I am owed is £9822 and is still pending as 3 withdrawals in my account.

Unresolved

£9822

Smart Live Gaming Casino - Delayed withdrawal of £2300

I deposited and took a 100% match bonus on Friday 5th Aug 2016. I played the bonus breaching no TCS and successfully met the wager and placed a withdrawal of £2300 of my total winnings. On Saturday the 6th the withdrawal was still pending with no communication or email to verify my request. So I spoke to live support who told me that it cannot be processed on the weekend. That I know is a lie! Secondly I asked if had previously submitted documents to complete KYC as I have accounts over many casinos I could not Remember. I was told that I hadn't but if needed they would request it email. So now Tues the 9th my withdrawal is still pending I am still yet to receive any email. I have sent 2 emails with no response asking for an update. Also asking and explanation to the current licsense suspension they were served on Friday the 5th by UKGC and why I was not informed of this only to find out Monday after google searches relating to other non payment issues. I've called numerous times and had no answer and live chat is also now not responding. Clearly they operated on Friday illegally to UKGC regulation and are still operating the remote online gaming services that the have no licsense for what can I do to obtain my funds?

Unresolved

£2300

Complaint Statistics

Resolved 29

Avg. Amount $ 3,727

Avg. Complaint Duration 17 days

Avg. Response Time 4 days

Review this casino

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Player rating

1.6/10 ● 77 reviews

Top reviews from our players

supernuk

9 years ago

1/10

What a let down, was thinking more in hope than reality that smartlive were taking owing loads of money to customers seriously, the withdrawal form was filled in over 48 hours ago and no response!

I will be contacting action fraud tomorrow with details of the withdrawal form, as its very wrong to be getting customers to fill in bank details with no intention to pay!

Great work from blackjack and Dave! Cheers lads if there is Anything I can do direct message me!

It's time to pull together now and get our money paid!

Blackjack69

9 years ago

1/10

Action Fraud now have the financial details of the company and the current CEO's details, with thanks from Dave Kumar.

I have heard nothing further from smartlive myself since the withdrawal page was posted and original email saying they would be in touch within 48 hours, which has obviously passed, so this could be worthless I'm afraid..

Anyone else got anything new?

colwol

9 years ago

1/10

Thanks for everyones input over the past weeks.

I have now filled out a withdrawal form and received an email back from [email protected] saying:

Thank you for contacting us.We have received your message and will respond to you within 48 hours (Monday-Friday).

At least I feel that there might be some hope after all.

I may of course be disappointed once more but at least I can look forward over the next few days to just a glimmer of a resolution and hopefully the return of my money.

I'll let you know if there are any developments.

colwol

colwol

9 years ago

1/10

What do we all make of this latest website and the withdrawal form? Is it genuine progress or just another twist in the tale?

I can't see any mention of the a guaranteed call back within 48 hour and there seems no means of contacting them. I know that the GamblingCommission seems to have washed their hands of us now that the licenses have been handed back. There must be questions about how they "control" this industry.

I'm worried about not getting my money back (a not inconsiderable sum) but I'm beginning to think that achieving our objective of justice seems to bea long and winding road with no certainly of successfully reaching our destination.
colwol

googybear

9 years ago

1/10

Smart Live Website now up. Has a "withdraw request form" that you can fill out to input bank details as GC promised. Once filled out they say they will contact within 48 hours (Mon-Fri) to advise of next steps. So get on now and fill in details.

Greig

googybear

9 years ago

1/10

Website now down! Well for me anyway! Might be useful to check!

Greig

supernuk

9 years ago

1/10

Seriously what is going on with this casino! They owe me £1085 and others! Gambling commission don't wanna know! Fraud squad but will they recover all peoples money! They are still active on companies house records.

Conorj1993

9 years ago

1/10

Still waiting on my 2700 withdrawal made 15th June no response of smart live I've filed a fraud as people advised and contact uk gambling commission hopefully we all get paid what we are owed

fb_10210306539882641

9 years ago

1/10

I have been trying to withdraw £1,300 fromSLG since the 8th July. On chat they fob you off with things like "its not in my pay scale" or we will send you an e-mail to confirm your withdrawal.

I have tried phoning them many times and have never yet got through. I took the advice of Dave and reported the site to actionfraud.police.uk. they were very helpful and also advised me to get in touch with the gambling commission. I will let you all know the outcome. I am not holding out any hope of receiving my money.

DaveKumar

9 years ago

1/10

As I mentioned before, I sugget affected people stop them being struck off. Check out the following to find out how: https://www.gov.uk/object-to-a-limited-company-being-struck-off

Complain about "SMART TV UK LIMITED". This one is applying to be struck off and if this happens it may influence your ability to get your money back. I am not sure though since - as I said before - there are two other holding companies invovled.