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Smart Live Gaming Casino is closed, please try these instead:

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Smart Live Gaming Casino

Player Rating 77 reviews
1.6/10
77 reviews
Complaint Response 72 complaints
4 days avg. 72 complaints
What we like
  • Variety of games from well-known software providers
  • Number of deposit methods available
  • Available in Instant Play and Mobile versions
  • Customer support 24/7 via live chat, e-mail and phone
  • Audited by the third party regularly
  • SSL encryption
What we don’t like
  • Restricted to US players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Smart Live Gaming Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.smartlivegaming.com
Established
2007
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Japanese
Casino Type
Instant Play, Mobile

Smart Live Gaming is the UK’s leading live casino, sports betting, and overall online gambling operator. This online casino offers players the thrill of playing in their live casino as well as to enjoy a large number of video slots from some of the world’s best providers, such as NetEnt, Microgaming and Betsoft. The casino is licensed and regulated by the government of Malta and the UK Gambling Commission. 

Mobile Gaming

Players can get the Smart Live Gaming Casino mobile app on AppStore or Google Play depending on the device they are using and enjoy the latest casino games on the go, anytime and anywhere. And if you’re by your desktop, players can simply scan the barcode and receive the download link imediatelly.

Security and Fairness

The casino’s gaming software employs the most modern encryption and security techniques to ensure safe and secure money transfers. All transactional data is SSL encrypted.

Furthermore, their games are provided regularly audited and tested for fairness by third party authority.

StallCation

Complaints

Read the complaints other players have left for Smart Live Gaming Casino. Learn more about complaints.

Show all complaints
Smart Live Gaming Casino - After 11 Weeks still no pay
On the 24 th of May 2016 I deposited £200 and received a £200 bonus. I played slots varying my bet sizes between £18 and £10. This was well within the stipulated terms for the promotion that I participated in. I went on a winning streak and ended up cashing out £3770 after going well over the wagering requirement. Soon after I was asked to provide documents. They were accepted and I was asked to take a phone call which I did. Everything seemed fine and I was told the withdrawal would be processed. Fast forward a few months and I am yet to receive a penny. I have been emailing and speaking to live chat but they do not help. I received the following email in response on the 27 th of July: ##- Please type your reply above this line -## Dear Rory, Thank you for choosing Smart Live. We are writing in regards of your pending withdrawal. Please be advised that we would like to express our sincere apologies in regards of the delay and the inconvenience in processing your withdrawal. We regret to inform you, however, that we have not yet completed your request and can assure you that your withdrawal is going to be processed as soon as possible. While the best efforts are taken to minimize the time of processing your withdrawal request, on this particular occasion we have failed to deliver on our commitment of processing all withdrawals within our 3-5 day time frame. In this regard, we kindly ask you to consider the possibility of your pending withdrawal transaction taking some more time to be processed. We realize our failure to deliver on the time frame, presented in our conditions, it may not take this much time, however you are kindly requested to bear with us, while we are working on resolving your request. We appreciate your understanding and cooperation trough this regard and we assured that your request is being handled accordingly, Once again we would like to express our sincere apologies for the delay and the inconvenience. Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels: Live Chat +44 (0)800 2798 510 [email protected] If you have any other queries or concerns, please feel free to contact us, we will be delighted to help. We are available 24/7 via online chat or email.  Your reference number is 86197. Kind Regards, SLG Customer Service Team  Even since this email they have taken considerably longer than 3-5 working days to do anything. I want to avoid having to take Smart Live Casino to court in the UK if possible. So I’m really hoping we can come to a resolution via your mediation service. It’s been months since my original withdrawal so I felt like I had no options other than to escalate the issue to here. Thanks for your time
staus Unresolved
£3770

Complaint Statistics

Resolved 29
Avg. Amount $ 3,727
Avg. Complaint Duration 17 days
Avg. Response Time 4 days

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Player rating
1.6/10 77 reviews

Top reviews from our players

Absolute disgrace! That's all I'm saying about this mess of a company! Plated with them for a while and all was fine, made a withdrawal of 1705 2 months ago and nothing! Been monitoring a couple of forums etc. And taken the relevant steps as everyone here has, ukgc mailed, withdrawal request form, action fraud and company house. Hopefully something gets done about it but looking unlikely in my opinion.

I know gambling is not something which you should rely on but the money which I "won" was supposed to be spent on everyday things and it has left me In a mess! I'm more than happy to track this horrible excuse for a man who's probably driving a supercar and living in a massive house and get my money back from him! Hopefully something can be done but if not I'm all up for getting the little weasel/weasels! Seriously!!!

Emailed companies house to advise them that I want Smart live TV LTD not to be stricken off the companies house register!

I hope this adds weight I really hope this company doesn't get away with stealing thousands from so many customers!

Looking at his Linkedin profile he took a strange career path to become CEO of Smartlive and has taken steps to hide the link to the company by not even mentioning it on his profile however after this latest info Ram he clearly has planned this fraud and theft on a massive scale and is doing a runner. I happen to work in the Security Industry at the highest level and have lots of resources available to me. I'm owed £2300 but seen some guys are owed £30,000 onwards.

If Action Fraud and companies house come up blank I'd be willing to give recommendations for private hire to track him down and attempt to get payments honored. Even expose him and his operations and ruin his future operations.

ActionFraud have been updated with his details and the other CEO previously, but wont act via the National Fraud Intelligence Bureau for 28 days and that will only start the prosecuting process, which will be too late!

I suggest EVERYONE contacts Company House to stop this guy liquidating the company asap, have just rung them. You can email to [email protected] - include as much info as possible as to why you are objecting to them being stricken off..
Lets make this guys life as difficult as possible..

Nothing, this company has stolen money off so many gamers and has given us the run around for months while they have been planning to shut the business down, while taking our funds.

So I posted a message on here previously and I have had a few people message me directly but i was unable to respond via my phone therefore I'd post details here for anybody having issues with smart live casino. Apologies to anybody that has messaged me directly.

So I decided to start legal proceeding against smart live gaming via the small claim court. I was only owed £220 but that's not the point, I was still owed that money and I'm aware that loads of other are owed much much more. They had 14 days to respond but Monday 22nd was the deadline and I received nothing back. Therefore I instructed court to take action. They will basically send a letter telling smart live to make payment ASAP.

I happen to work in Holborn so I decided to visit their office yesterday, and it's not good news. They have left the office in High Holborn and absconded. I contacted the letting agent who is responsible for the building management called Lawson & Partners. My contact there was Tim B***** M**** (020 ************). He's told me that they have left the building and they too are owed rent money but have no forwarding contact details. I've also search company house record and LinkedIn and the director of the company is attempting to shut the business down to stop anyone claiming any money back.

I would strongly recommend that people contact Action Fraud or company house to inform that you want to stop the company from being wound-down. If the compnay is wound down, none of us will get our money back. But stopping the business being wound down, Alex Leese (the director) will still be accountable for paying all of the winnings, and could personally held accountable even if the company is liquidated.

Personally I'd rather get my money back, but if I can't, then the next best thing is seeing him being made personally responsible and hopefully being made bankrupt for the amount of money he owes gamers.

Please contact action fraud online and company house. I will post another contact number here soon for my contact at company house, if enough people phone them, they will stop the company being closed and will investigate further. I would not recommend anybody to start legal action via the small claims count as mail is not being picked up from the address and it's unlikely they will return to the address.

This man and his company need to held accountable. I'm sure he'll try to open another company sooner or later. when he does, we'll be able to track him down.

Has anyone actually had an update from ActionFraud yet? Appreciate its not even 2 weeks yet, but if the application for administration is in, I guess we have little time left. I have advised this to AF on an update, dont know if anyone has actually had a a reaction from them yet though?

I assure you - he does exist. I am 100% sure as I have met several people who have met him personally. I have also found him on LinkedIn, twitter and Facebook. He is very easy to trace. Those dates show 1977 and 1978 so it could merely be a typo.

Also I'm convinced A***** E***** L***** does not exist as he has clearly given false information to companies house given his appointment at Smart TV Broadcasting Limited he was born 1977 https://beta.companieshouse.gov.uk/officers/LAbGrKBcE1VumP44BgHLYbaVpDY/appointments

And his 4 other appointments https://beta.companieshouse.gov.uk/officers/u6dqjSIIj9NUpr5CYwNqFv4md7M/appointments he was born 1988

Action Fraud now aware of this

Sorry to hear no one has had any luck with the withdrawal form.

Just to note, in response to the reviewer below, it is A****** L***** (not Lease).

From what I have seen online the relevant companies have indeed mainly been owned by Turkish shareholders and have had Turkish directors. But the recent lack of payment occurred with A*** L**** at the helm so he is surely accountable to some extent. I was recently informed that the shareholding company (Eagle Internet Investments Ltd) is connected to K**** G***** - the same person who owned the previous shareholding company. I cannot be 100% sure though as this one is registered in the Virgin Islands and I do not know how to search for company details held there.

Same goes for myself. Submitted the withdrawal request form with bank details on monday afternoon and it's now friday with no response. Even emailed the finance email address in the automated email you receive for clarification as to why they failed to respond or even communicated in any other form with 48 hours and got no reply.

One thing to note!!!! With the update of their UK landing page we are now no longer to access our accounts so I hope everyone with money outstanding to be paid out managed to get evidence of their withdrawal request or pending withdrawals. I did luckily used my noggin and screenshotted everything the day I found out about the UKGC suspension.

Very annoyed I work in the security industry and could easily track the CEO to his home address and very temped but will hold off because I'd give the thieving ***** more than a stern talking too!

Another factor I picked up on was the appointment and resignations of 2 Turkish directors between 2007 and 2015 within the time span the payment problems started to arise. Another point to note any other search on A******** l**** comes up dead. There is also two separate appointments by Neptune Secutaries Limited based in Gloucestershire and a French, Indian and Kyrgyzystanian previous directorships.

My guess is we have probably been financing terrorism for over a decade without even knowing lol (This statement is just banter and not to be taking as gospel)

https://beta.companieshouse.gov.uk/company/06092586/officers

Now submitting complaint to action fraud.

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