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Smart Live Gaming Casino is closed, please try these instead:

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Smart Live Gaming Casino

Player Rating 77 reviews
1.6/10
77 reviews
Complaint Response 72 complaints
4 days avg. 72 complaints
What we like
  • Variety of games from well-known software providers
  • Number of deposit methods available
  • Available in Instant Play and Mobile versions
  • Customer support 24/7 via live chat, e-mail and phone
  • Audited by the third party regularly
  • SSL encryption
What we don’t like
  • Restricted to US players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Smart Live Gaming Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.smartlivegaming.com
Established
2007
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Japanese
Casino Type
Instant Play, Mobile

Smart Live Gaming is the UK’s leading live casino, sports betting, and overall online gambling operator. This online casino offers players the thrill of playing in their live casino as well as to enjoy a large number of video slots from some of the world’s best providers, such as NetEnt, Microgaming and Betsoft. The casino is licensed and regulated by the government of Malta and the UK Gambling Commission. 

Mobile Gaming

Players can get the Smart Live Gaming Casino mobile app on AppStore or Google Play depending on the device they are using and enjoy the latest casino games on the go, anytime and anywhere. And if you’re by your desktop, players can simply scan the barcode and receive the download link imediatelly.

Security and Fairness

The casino’s gaming software employs the most modern encryption and security techniques to ensure safe and secure money transfers. All transactional data is SSL encrypted.

Furthermore, their games are provided regularly audited and tested for fairness by third party authority.

StallCation

Complaints

Read the complaints other players have left for Smart Live Gaming Casino. Learn more about complaints.

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Smart Live Gaming Casino - After 11 Weeks still no pay
On the 24 th of May 2016 I deposited £200 and received a £200 bonus. I played slots varying my bet sizes between £18 and £10. This was well within the stipulated terms for the promotion that I participated in. I went on a winning streak and ended up cashing out £3770 after going well over the wagering requirement. Soon after I was asked to provide documents. They were accepted and I was asked to take a phone call which I did. Everything seemed fine and I was told the withdrawal would be processed. Fast forward a few months and I am yet to receive a penny. I have been emailing and speaking to live chat but they do not help. I received the following email in response on the 27 th of July: ##- Please type your reply above this line -## Dear Rory, Thank you for choosing Smart Live. We are writing in regards of your pending withdrawal. Please be advised that we would like to express our sincere apologies in regards of the delay and the inconvenience in processing your withdrawal. We regret to inform you, however, that we have not yet completed your request and can assure you that your withdrawal is going to be processed as soon as possible. While the best efforts are taken to minimize the time of processing your withdrawal request, on this particular occasion we have failed to deliver on our commitment of processing all withdrawals within our 3-5 day time frame. In this regard, we kindly ask you to consider the possibility of your pending withdrawal transaction taking some more time to be processed. We realize our failure to deliver on the time frame, presented in our conditions, it may not take this much time, however you are kindly requested to bear with us, while we are working on resolving your request. We appreciate your understanding and cooperation trough this regard and we assured that your request is being handled accordingly, Once again we would like to express our sincere apologies for the delay and the inconvenience. Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels: Live Chat +44 (0)800 2798 510 [email protected] If you have any other queries or concerns, please feel free to contact us, we will be delighted to help. We are available 24/7 via online chat or email.  Your reference number is 86197. Kind Regards, SLG Customer Service Team  Even since this email they have taken considerably longer than 3-5 working days to do anything. I want to avoid having to take Smart Live Casino to court in the UK if possible. So I’m really hoping we can come to a resolution via your mediation service. It’s been months since my original withdrawal so I felt like I had no options other than to escalate the issue to here. Thanks for your time
staus Unresolved
£3770

Complaint Statistics

Resolved 29
Avg. Amount $ 3,727
Avg. Complaint Duration 17 days
Avg. Response Time 4 days

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Player rating
1.6/10 77 reviews

Top reviews from our players

Inactive user

On my time here in Smart Live casino there were just moments that impressed me then later depressed me when I played my balance. I played with just $53 using my Skrill account because of the way everything looks right now. It's just awesome to see many faces of the casino where I would play on games that would fall much into a changeable category. Slots in hours then live casino with a bit of action on sports betting. I would have gone with much more cash put into Smart Live but the fact is I heard that payments were being a problem.

I just hope this doesn't create problems for me once I am done earning more than my $53. I started out with Jack Hammer for it's sticky win feature on $0.50 bets then I tried my luck on breaking eggs on Eggomatic which broke just 3 eggs containing prize amounts, I wanted free spins so that the spins would work harder in winning on each spin but the fact so happens is zip zip and more zip on free spins came to me! So much hard work on bets one after another and it's hell to get nothing out of them! This is the nature of gambling, being lucky, unlucky, winning or losing and occasionally winning much more...jackpots on a random spin! I got up to $85 before it began to slope down dramatically when I played Live Blackjack. It's so addictive I just couldn't get enough out of the results! One winning hand leads to another hand! As incredible as this would sound I actually made a $20 sports bet that returned me tripled it's value after I lost my entire funds from Live Blackjack. It came as a nice surprise to think it was all over! I can't believe I already had the money in my account but made the decision to abuse it by using it once more on Live Blackjack. I should've set my limits on that moment and made the withdrawal.

I don't know how their withdrawals are but I will gladly give Smart Live casino an 8 out of 10! Someday I will return to Live Blackjack again because so far no lesson was being learnt here and you know what I had a bone to pick after my losses. I won't be defeated that easily!

I saw some advertisement from the casino, they offered 10 euro bonus if they are play via by mobile phone. I visited their front page and I was amazed, this casino construction and design is one of the best what I seen. They had a sport book page, live casino, poker, and two type of slot games first is the Vegas 3d (bet soft) and the second is the simple casino (netent) they also had a mobile version.

So I went to their promotion tab and try to find out the terms and conditions of the free 10 mobile money. Sadly I saw if I want to take a part of the 10 euro bonus money I need to deposit least 5 euro to get it.

I decided rather I use they special 150 percentage match bonus if I need to deposit. So I registered to their casino then I went to the cashier and deposited 20 euro via by neteller and with my bonus code.

I get my match bonus instantly so I had 50 euro with 30x wagering requirements, so the play trough was 1500 euro. It didn’t seems too much wager but I was on losing condition. First I played with the frank Einstein slot with 1 euro per bet, I played down 27 euro but I didn’t saw the wild symbol etc.

I went to the dead or alive and started to play with 0.9 euro, after a few spins later I get the free spins, I was very excited because I knew this machine can be crazy at the free spins, but this time was too realistic, I won 22 euro from it. After a half hour I lost my whole balance but I a recently depositor here, sometimes I made withdrawals too, of course when I had enough luck to it.
Thank you!

Inactive user

Smart Live is a multiple software casino that features Live Casino, Poker, Casino games from NetEnt/Betsoft which I will tell you in a bit and 3D Slots you can manage to find on Pamper Casino/Always Cool Casino. Every time I go into a new casino I always venture into what I see stands up to be of interest. To decide what I will do I first looked around the casino to see what would interest me the most. So far NetEnt is my best bet.

What I did first is fill out the registration to get my account running. I disliked how selecting a currency did not have mine available. There were only 3 currencies, Euro, Pound Sterling and US Dollar. Since I live in Canada and US Dollars seem to be well oriented in my country (can be found in our change as well, quarter dollars) I chose US Dollars instead of the other two since taking Euros or Pounds will cause confusion and difficulty when I'm playing. At the end of the form it asked me what preferred games I liked. My guess is this is to be used on future promotions should they be available to me after certain playthrough.

Once finished I was taken to the cashier where I used my Moneybookers E-Wallet to deposit $40 (or about $39 in US Dollars) towards only the casino. The great part about Smart Live is I have the ability to Transfer funds through and from my account to other categories (ie. From Casino to Live Casino or From Casino to Vegas etc.).

There was this small annoying part where every time I left the Casino it would warn me a message saying I am leaving the Malta Jurisdiction. That was only if I left or entered the casino category. If I entered say Live Casino or Vegas 3D that pop up message won't bother me at all.

There were some interesting games, some of which I already played on (Starburst, Elements, Thief, Jack Hammer). What I chose to do with my $40 is simply to play on Jack Hammer 2 and the Secret Code which I have seen but never touched. Jack Hammer 2 is identical to the original Jack Hammer with a few differences. With Jack Hammer 2 there are more lines involved, the sticky wins & scatters are still here only with better looking Wilds and Electric Eels for scatters. Since there are more lines involved they have reduced the Free Spins feature to only 2x instead of the 3x found in the first. Another difference is they cut the Free Spins short to 20 instead of 30 (30 Free Spins for 15 scatters). This in my opinion was more reasonable and it had never put me off in any way. With just $1 bet per spin for 30 spins the Wild symbol almost always came out to help me. Most of the time it's just on it's own but when 3 scatters are on the slot it just blocked my chance to hit Free Spins. What I hate the most is if 3 scattered Eels show up on any position for a respin and no other scatter would show up thereafter. This became bothersome! Most wins were near my $1 while some were $2 and over thanks to the sticky win. On about the 17th spin I won $48.20 because there were a lot of those Songstress symbols , a few of them were in 5 winning combinations on the slot with 3 wilds! This is turning out great for me so far! I pressed onward to find another big win later after 8 spins. The Gun case kept giving me newer wins and it covered the entire slot for a $39.80 win! Lol I should of took a screenshot but since luck were here I could not waste any time. I would be a fool to not keep going. With $124.89 thanks again to the sticky wins and normal wins from the main game I even managed to get the Free Spins in 3 spins. Inside was basically just like spinning the slots normally but a random wild would appear anywhere with doubled wins on everything. It isn't the greatest of features but to me the feature was more than above average as I collected $34.84 from the 10 Free Spins. It would of been cool had I landed more than 5 scatters then I would have had above 10 Free Spins. My luck and persistence earned me a total of $159.73 and so I changed my slot to the Secret Code. Cool! Expanding Wilds, bonus and Free Spins of up to 20x! I don't know what it is about this casino but I like it alot because when I spun on $2 (Level 5 + $0.02 coin size) I took down $74 with 3 expanding wilds on Reels 2, 3 and 4 (Hooded man with a dagger) while completing an ankh, ring and a Quebec looking spear! The Ring did not manage to give me 5 of a kind but who cares about that, I won $74 from the main game! Truly this was my lucky day...no doubt!!! And what great timing when I opened up Secret Code!!! I continued to spin for 20 minutes. Unfortunately no feature came out but I knew that would happen because of that big main game win. $233.73 was my total.

Right after I decided to play on Live Casino to try my luck on Blackjack and a little bit of Poker I then came back to the Casino playing my favourite NetEnt Slots. I did not mind making different transfers at a time because the winnings were keeping me in a great mood! I came up with a sum of $301.14. Those games weren't stingy or cheap! And you know I still can't get over that 3 Expanding Wild win....it's about time something like that showed up! What I really like to see is 5 Wilds on a payline. If I can hit 5 scattered Tennis Balls on Centre Court I know I can hit 5 Wilds someday. To me Smart Live casino was like my experience with 32Red or Party Casino (but without the Ca$h Fla$h Jackpot). This was tremendous! Terrific! It never failed to amuse me! And you know what? This B**c* is hot! Thumbs up!!!

Support: 10/10
Terms & Conditions: N/A
Payouts: 10/10
Deposits: 10/10
Withdrawals: 9/10

When I visited smart live casino for first time I astonished the make of colors graphic site. Very good also studied with service of customers irreproachable in relation with the data of the most casino. Very well slots that i had not met in my tour in remainder casino. The smart live casino it uses the same platform as the Guru play casino live interactive t.v games. In this casino live black jack it is not something particular and i would recommend to avoid. From the other side live roulette in this casino it is really amazing experience. The dealer sis despite a lot in a good mood causing you A sense of good mood.

The minimum bet are 1$. The time that has in the disposal the player in order to bet it is sufficient.The roulette graphics it is exceptional and specious, and gives the sense that you find yourself in one real casino. Also it statistically allocates despite many for the other players the results of betting. Also includes roulette with minimum bet 0.1 $. Slots are very very good with very good graphics but the possibilities who they give are not big like most of slots. The Smartlive casino offer 150% sign up bonus 300%, 150%, 100%, welcome bonus to the players. Smartlive casino includes many games like Casino t.v Poker, 3D slots, Bingo, roulette, Live roulette, Black Jack.

Deposits and withdraws:
You can deposit a maximum of ₤10,000 only with your credit card during any calendar month. However if you are using debit card, there is no limit for your deposits at Smart Live Casino. Similarly, there are no limits on the transfer of money by electronic fund transfer, bank transfers and the postal orders. The casino permits all major credit and debit card types including Visa, Visa Delta, Master, Switch, Maestro Visa, and Solo. However they do not accept the American Express.

I thought that I would give smart live casino a go because they are a fairly new casino. They do not have as many games as other casinos but they can be forgiven because they are primarily aimed at a smartphone or mobile user base. They do not have the variety of other casinos, but they do have decent video slots and all the usual roulette, poker and blackjack games. There is no disadvantage is this regard compared to other casinos. There is no play money option up front which is somewhat disappointing, although you are unlikely to find the games unpalatable.

Games such as the slot father are nice and cartoony, and this contrasts well to their live casino, where you get live dealers and realistic video graphics. I had a quick go of the slots such as Star Burst - there are plenty of bonus rounds to keep your interest. It is not a case of just pumping your money into nothingness, you constantly get refreshed with new rounds, and it can be quite confusing at times to keep an eye on your balance. Still this is a positive thing. The card games are clear graphically, and you can play at your own pace - fast or slow as you like. They are also very popular for their poker games although I did not give them a go as it is not really my game.

I did not end up making any money from this casino although I feel that it was down to luck rather than anything such as payout percentages or anything casino led. The cash outs can be fast if you use an e wallet system, otherwise you might find yourself waiting a considerable amount of time.

Played many a time there android app is good as well (Y).

I played at smart live poker (its part of ongame poker network), and I like them, but cashout from them a bit long.

So, I just transfer 50$ from my poker balance to casino balance via their site (its easy). After it i just go to play roulette a bit, and won there 20$. After it i go to blackjack about 5$ spin, and made my balance to 100$ (few times got blackjack, so luuuucky). So i am just had 100$ without playing slots, nice one, and i am decided to try crime scene! I love this slot, nice bonus game, nice sticky wilds. But, unfortunately, no free spins :(

Anyway, I played there about hours, and my balance became 120$. After it I am downloaded starburst and try to win there something. Starburst beaty and nice slot, but its hard to hit there something really great :( So i lost till 70$, and just goes to gonzo quest. There i am hit free spins, and balance became 100$! Not bad, but i am was a bit tired of slots, and moved to blackjack table again, and start playing 5$ per hand. I dropped my balance there to 20$, unfortunately, got very bad streak :( And dealer got lucky :( So with 20$ i go to roulette, and start playing 3$ per bet. I bet on red/black, odd/even, and first 12. Anyway, in final i lost all my money, but i had not bad time of playing :)

Totally, Smart Live casino looks ok with everything, but cashouts a bit long. Also, as you can see, they had there some complaints, even unresolved casinos, so its bad and nobody should like it. Anyway, its your choose play there or not, so choose cleverly! Also keep in mind, that if you got some questions, even creating complaint here not giving you 100% chance to resolve it :(

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