Reviews

SlotsMillion Casino has been closed.

Please try these instead: Discover all
BitStarz Casino Read review
10
634
Stake.us Social Casino Read review
9.9
3
Crown Coins Casino Read review
9.8
9
Winz.io Casino Read review
9.8
202

SlotsMillion Casino

SlotsMillion Casino

The casino is closed.

Player Rating 133 reviews
7.6/10
133 reviews
Complaint Response 58 complaints
2 days avg. 58 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Over 4,000 games from top-tier vendors
What we don’t like
  • Multiple country restrictions
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SlotsMillion Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.slotsmillion.com
Established
2014
Licences
Malta Gaming Authority
Company
Languages
English, Finnish, German, Norwegian, Swedish, French
Casino Type
Instant Play, Mobile, Live Casino

SlotsMillion Casino is a diverse online casino with a clean instant-play interface and a massive selection of video slots. It’s powered by multiple software platforms, including Microgaming, NetEnt, Play'n GO, Pragmatic Play, Yggdrasil Gaming, Playtech, and many others. SlotsMillion Casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, SlotsMillion Casino does not permit players from several countries and territories including but not limited to the United States, France, Belgium, Denmark, Russia, and the Cayman Islands. For the full list of restricted countries, please refer to the 'More casino details' tab.

Security and Fairness

Players can rest assured that their personal and financial information will be protected thanks to SSL encryption, the gold standard of online security. It works by obscuring all sensitive details, making it impossible to read or decode information like user details, credit card numbers, banking information, and other confidential data.

SlotsMillion Casino selects only games from reputable vendors. All of the slots at the casino have been audited by an independent testing firm to ensure fair play. As such, players can rest assured that the games produce random results.

Support

SlotsMillion Casino’s customer service team makes sure there are no long queues of players with an issue. Players can get help through a simple live chat interface, open between 09:00 and 22:00 CET every day. Alternatively, players can give the casino a call, request a callback, or email the support team and get a reply in a matter of hours. Their requests will be attended to in English, German, Swedish, Norwegian, or Finnish.

Virtual Games

As its name suggests, SlotsMillion Casino features a diverse range of slots. Players can enjoy titles from various platforms, each with a variety of themes, paytables, and bonus features. Among the most popular are Book of Dead Slot, Bonanza Slot, Raging Rhino Megaways Slot, in addition to numerous others. Also, players can sort through the games per software, game type, and theme.

While SlotsMillion Casino specialises in slots, it also features table games, video pokers and other casino games.

Live Casino

At the moment of writing, SlotsMillion does not feature a live casino section.

Sharon Davies
Written by Sharon Davies
750 Casino Reviews

Sharon is a content writer with over eight years of experience in the industry. Sharon is also a veteran gamer with over 10 years of experience playing in casinos, her speciality being in video slots. Her experience as a writer, and a player, gives her a unique perspective and knowledge she happily shares with other players through blogs, reviews, and news articles. Sharon's knowledge spreads across all aspects of casinos, from slots to bonuses, and she can also be found offering her expertise in the forum and beyond. When she is not writing for AskGamblers, Sharon enjoys spending time with her family and watching Netflix.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for SlotsMillion Casino. Learn more about complaints.

Show all complaints
Completely unable or unwilling to verify my account
I would like to raise a complaint about Slotsmillion and their unwillingness to verify my account over the course of 7 weeks.

5/26 - Signed up to Slotsmillion
5/26 - Slotsmillion requested documents from me
5/27 - Withdrew $1,159.65
5/27 - Documents refused by Slotsmillion for no reason, they were perfect
5/28 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
5/30 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
6/1 - Withdrawal cancelled
6/3 - Slotsmillion asked for 'Documents' again, having been sent the documents 3 times at this stage, and failing to provide a reason for their decline
6/3 - Slotsmillion said Phone verification was required. Despite over 10m attempts, their SMS text didn't send. Live chat would later eventually admit it was broke and verified my phone number automatically, without the need for an SMS anymore... strange.
6/17 - Withdrawal requested again after several live chat sessions
6/17 - Phone verification requested again, after I've already been through all of this
6/17 - Generic email received again, asking for 'Documents' with no indication of what is even being requested, or why the 5+ previous perfectly valid uploads were refused
6/17 - Slotsmillion asked for document to confirm I'm a real Canadian citizen, which doesn't make sense as ID was already uploaded multiple times.
6/22 - They accepted ID verification of another name which was on my bank statement (Joint bank account) and said I still need to verify phone number. They also asked for utility bill. I explained right away I don't have a utility bill as I'm a student
6/23 - Asked to contact support about withdrawal. Generic email about documents again when I've uploaded these more times than I can count. No specifics about why they're refused.
6/23 - Some of my documents were reverted to not verified, despite having been verified before. Asked for Utility Bill again, told them I don't have one and explained I've sent in bank statement numerous times. Asked for phone verification yet again despite Slotsmillion being aware of the issue.
7/3 - Withdrawal requested again. Phone validation requried yet again despite Slotsmillion being aware of the issue. Asked them to call me and they never did. Provided phone number and time, with timezone. They just didn't ring.
7/10 - Withdrawal cancelled again. Generic email received about documents, without any specific explanation of why documents are being refused.
7/8 - Withdrawal requested again
7/8 - Phone validation requested again, even though we've been through this 10 times at least
7/8 - Was told that my account was validated via email. I would later find out that it wasn't.
7/9 - Asked for phone validation again. They refuse to listen to me explaining it is impossible to verify phone number with their system, and failure to phone me or text me.
7/14 - Asked for documents again, with no explanation of why I was told account was verified when it wasn't, or why my documents were wrong. I also had a document pending on their site and they hadn't even looked at it at this stage. I think it was my ID selfie. My account is locked so I can't even check.
7/15 - I sent numerous emails to slotsmillion explaining 1. They aren't specifying what was wrong with my documents at any stage, and refusing them for no reason, 2. They are being clearly unwilling to verify my account, 3. They are asking inconsistent requests, 4. repeated requests for things already dealt with, 5. losing my messages, 6. poor communication, 7. slow responses to emails, 8. ignoring emails, 9. amongst several other issues.
7/15 - Almost 2 months after withdrawal request, Slotsmillion asked me for Main source of income to be uploaded on their site. Despite this being a ridiculous request almost 2 months later when they could have asked for this any time, I emailed proof of employment income. My account is blocked so couldn't upload it.
7/18 - Asked for Selfie holding ID (Already uploaded, and apparently approved weeks ago), A different Proof of Address (Had already uploaded bank statement and explained numerous times I don't have a Utility Bill, but can upload multiple bank statements if needed), A proof of Affordability (Already uploaded proof of employment income, showing I was able to afford the $200 I deposited to Slotsmillion almost 2 months ago)
7/18 - I give up on dealing with Slotsmillion and their complete unwillingness to verify my account, and raise the complaint here. I have spent over 20 hours dealing with them and they are not willing to verify.

The issue is that there is a complete breakdown of communication across all departments of slotsmillion. They constantly forget what I've sent in, revert documents to not verified, and the cycle continues. It is a complete infinite loop of requirements

Josh
Status unsolved Unresolved
$1,160
Withdrawal delayed without a valid reason

On 20/10/2021, I made a deposit at SlotsMillion claiming a 100% welcome bonus. This include 100 free spins, as well. I received 40 out of 100 free spins, which I claimed on Blood Suckers II. I made around £5 on the free spins. It seems they have a very good online system that will show you, separately, how much you have to wager from the welcome bonus money and the free spins amount you made.

I lost the cash I deposited, £20. I started playing the bonus money and, eventually, I was able to clear the wagering requirements and make more than £100. I withdrew £100 on 21/10/2021 at 17:20. I still had some real money balance to play with, but after withdrawing I lost the £5 I made on Blood Suckers II, which I was happy with.

On the same day, 21/10, I was sent an email with another 30 free spins out of the 100 (included in the welcome package). I played those as well. I lost the remaining money balance and whatever I made from the 30 free spins.

Everything was fine until this point.

It is 26/10/2021, 09:40, and I still have not received my withdrawal. I used PayPal to deposit and withdraw. This kind of transactions take just a few minutes.

I have contacted customer service several times and I was told several lies/false advertising lines.

Firstly, the reason I signed up to the website was that, on AskGamblers, the withdrawal timeframe was advertised as 0-24h.

Secondly, after I contacted them, I was told the terms and conditions say up to 48h. Which, in fact, is false, because their terms and conditions say the following: "According to 3.3.12. You agree to only use our site for the purpose of entertainment. We will aim to process a request for withdrawal in every 24 hour period, however it may take up to 72 hours to approve or deny such request.".

Thirdly, I contacted the casino after 72 hours, a couple of times, and at the time of writing this complaint my withdrawal has not yet been processed after more than 110 hours, when a PayPal transaction takes minutes.

Lastly, I would like to mention a couple of other things that I found strange. After I complained several times, on Monday morning, it seemed my access to online chat was "not working". It only worked a couple of hours after I sent/got a reply to a normal email chase. Moreover, I did not receive the remaining 30 free spins email notification, on the third day as advertised. I had to chase them myself to receive them. Furthermore, it seems bizarre, how in general, there are always time consuming checks whenever someone wins, even a small amount of money, but never when the casino takes your money.


In conclusion, I would like them to pay my withdrawal asap, as I gave them enough time to process it. At this point, they have broken their own rules and it's fine, but if I broke the same rules, I would have been banned from using their website with no means of appeal.

Please find attached supporting evidence.

Status solved Resolved
£100
Rejecting legitimate winnings due to 'non-recreational use of bonuses'
I played this casino slotsmillion with 100€ deposit and got 100% bonus. I lost my own money and played with the bonus money. I wager it all and won 1160,85€ and tried to withdraw that after I noticed its possible. It got rejected and I downloaded my documents to this casino. After that again my withdraw was cancelled and this time all my money was taken away. I asked about this in the chat and didn't get clear answer. I mistaken spoked that I didn't use any bonus money and won with my own money but after the chat I checked this and noticed I used the bonus and managed to wager it all. Didn't remember it anymore after the weekend. However I didn't get answer that what was wrong because I didn't play any forbidden games, I didn't use too high stake in the bet and wager it all 40x. They only said in the chat that I abused their bonus or their system has detected me abusing the bonus. What does that mean? Because as I see it I have done everything right based on their terms and conditions by wagering the bonus by 40x with the right games and with the right amount of stakes. Also I downloaded the documents they required. They didn't say anything about the wagering being too short or that the documents are bad. They didn't answer me nothing more that that their system detected bonus abuse. Can you please check this and at least tell me what I did wrong that I can't really see. I would really much like to get my 1160,86€ winnings.
Status rejected Rejected

SlotsMillion Casino Complaint Stats

Resolved 54 / 56
Avg. Amount $1,865
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

SlotsMillion Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 46 out of 48 complaints in this category have been resolved.
This operator's average complaint duration is 13 days, while the average duration across all operators is 8 days.

Review This Casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player Rating
7.6/10 ● 133 reviews

Top Reviews From Our Players

Large selection of games and clear site. Long loading of games. The first payment went smoothly after verification but payments come later than promised, instead of 24 hours 2-3 days. The casino slows down and does not always work smoothly.

SlotsMillion Casino is one of the most popular sites that have been thriving for so many years. I can say that there are indeed more changes with more focus on the bonuses they offer for players to enjoy a lot of possible winnings for most sessions..

I think they can still improve on that one by adding more parts on the changes for the games they offer since it is very limited and can be boring if we played it for a long time now. That is why they need to make that change in it for the max experience.

The game selection for slots is huge so the site really lives up to its name. I've also tried their virtual reality games which makes the experience so much more authentic.

For all the games they offer, it's unfortunate that they don't offer any live games, and outside of slots, the game choices are limited. I had a lot of fun with the virtual reality games but the experience would have been better if I got to play at live tables as well.

Big selection of slots, well sorted categories.
I also like the Lock function, it's so you can lock your withdrawal so you wont be tempted to reverse it.

I received and email from them saying they are closing my account for not updating my now expired documentation (Passport).
Am I not allowed to take a break from gambling? I've never had a site close my account for not updating my Expired Cards or ID.
I'll do it when I'm ready to play again. They gave me 30 days to update my info "OR ELSE!"..

Thanks but no thanks, this is a severe turn off for me.

Nice new interface, loads fast and only has errors sometimes, support is quick but only online at day in MST, game selection is good for this site, and some good live games.

No bonus cashback or anything saying that they have to give you a bonus, as felix said (one of the support agents) Aright, keep in mind it's not stated anywhere in our terms that we guarantee bonuses if you deposit with us :( (Exactly how he said it to me)
So in my mind you should not play here because there are other good cashback bonuses at other casinos.
Support is only on at sometimes mostly daytime for me but at night there is no one online and also if you email them it takes a long time to get a reply.
I have made deposits via EMT and they where not credited, sometimes the word instant means nothing, also when you send an EMT it is auto deposited into there account then when you ask them about it they tell you they never received it and to call your bank.
These are experiences I have had as a costumer people may have different ones, but I would stay away

Inactive user
9/10

SlotsMillion has the biggest selection of slots I've ever seen from nearly every provider. Site layout is okay if perhaps a little dated. It's rare to play at a casino that only offers slots and no live casino, I find that refreshing, and they certainly make up for that with their massive range of slots. I love the fact that most of the games open in a large window making them clear & crisp & easy to play. No lag on any games, all run smooth. Although I only made my first withdrawal yesterday, I see It was processed today. Not a problem as it is the weekend. Hopefully the withdrawal process to my bank is fast.

As I say, the site looks a little dated. It could do with an update. Apart from that, I really have no other issues. I recommend SlotsMillion to everyone and don't really understand the reasonably low rating.

Hi, Rossco39, we appreciate your review and feedback, and are very thrilled to read you are enjoying your SlotsMillion experience! Should you ever have any question or doubt, you can always reach our support team by chat, email or Facebook Messenger, they'll be happy to help out. Stay tuned for new releases & have a nice day!, SlotsMillion Team #OnTheRoadTo1MillionSlots

user avatar

Fast payouts, very helpful costumer service. Nice casino to play. Good variety of games. Some slots have big delays which makes them unplayable, but they have over 3000 slots so its alright.

Delayed my withdraw twice, once for verification asking bank statements, proof of ID etc. No problem, after that they denied again because I had to verify my phone number, never heard that one before. After verify they paid me within 30 minutes so that was nice.

I really like the wide assortment of games, responsive site in terms of loading etc.
Customer service does respond, as I been able to get on their chat many, many, many times.

The verification process. I have been with them for over a month, yes a month. I used the exact same documents for a different casino and verification took hours. But this casino has issues. I would say the number one insult for all gamblers is to have to wait to receive their withdrawal. They had no problem cashing my many deposits to their casino but after at least 10 deposits I finally have a withdrawal. So unfortunately I am not a fan of the casino, I have a full time job, so spending hours with support staff to get an account verified is not something I like to do.

Lots of slots to choose from, verification process was nice and quick, withdrew £30 and was in the bank the next day. Also the ability to lock your withdrawal so you can't reverse. It is very handy. Wish more casinos would use this option.

Not really much to say really, maybe the website is a bit basic. Also there doesn't appear to be a loyalty program, and maybe more free spins or something.

I'm no slots or casino expert but SlotsMillion has definitely the best selection of slots games I have played at. Very easy to find the games I want to play at. They have some pretty cool features such as the withdrawal lock or the max bonus bet popup that I haven't seen in many more casinos.

Website looks nice but not as modern as other casinos out there. Guess it depends on what you're looking for. Overall, not much to complain about to be honest.

SlotsMillion Casino News

Read all news about SlotsMillion Casino, check for updates and stay tuned for exclusive bonuses.

Get SlotsMillion Casino's Friday Happy Hour Bonus
Promotion Get SlotsMillion Casino's Friday Happy Hour Bonus

On Fridays we celebrate! And at SlotsMillion Casino they have a Happy Hour to help you embrace that…

Enjoy Your Lunch Break at SlotsMillion for 20 Daily Spins
Promotion Enjoy Your Lunch Break at SlotsMillion for 20 Daily Spins

SlotsMillion Casino has reinvented weekdays! They don't need to be boring anymore because you can n…

Watch the Moment a Lucky SlotsFighter Wins £10,000 at SlotsMillion Casino
Big Win Watch the Moment a Lucky SlotsFighter Wins £10,000 at SlotsMillion Casino

Boy oh Boy are our SlotsFighter contestants turning up the heat! We are completely thrilled to hear…

Paying Out €2.5m Mega Fortune Makes More Dreams Come True
Big Win Paying Out €2.5m Mega Fortune Makes More Dreams Come True

We all know that Mega Fortune is a money maker, right? It’s made endless dreams come true and it’s…

Compare SlotsMillion Casino to Other Casinos

133
Withdrawal Processing Time
48-96 hours
Withdrawal Limit
EUR 50,000 per month
Complaints
Resolved 54 out of 58
Deposit Methods
+7
Licences
MGA
iWild Casino
iWild Casino
8.4/10 • 1035
Welcome Bonus 100% up to €500 + 100 Bonus Spins, 1st Deposit Bonus
Withdrawal Processing Time
0-72 hours
Withdrawal Limit
USD 1,000 per day
Complaints
Resolved 63 out of 74
Deposit Methods
+19
Licences
Curacao
Bitguruz Casino
Bitguruz Casino
9.3/10 • 206
Welcome Bonus 100% up to $2500 + 100 Free Spins, 1st Deposit
Withdrawal Processing Time
0-48 hours
Withdrawal Limit
USD 20,000 per transaction
Complaints
Resolved 7 out of 7
Deposit Methods
+23
Licences
Anjouan
Gamblezen Casino
Gamblezen Casino
9/10 • 1539
Welcome Bonus 250% up to €1500 + 200 Free Spins
Withdrawal Processing Time
0-24 hours
Withdrawal Limit
EUR 500 per transaction
Complaints
Resolved 11 out of 31
Deposit Methods
+27
Licences
Curacao
Tsars Casino
Tsars Casino
9.2/10 • 758
Welcome Bonus 200% up to €1000 + 100 Free Spins at Tsars Casino
Withdrawal Processing Time
0-24 hours
Withdrawal Limit
EUR 5,000 per day
Complaints
Resolved 31 out of 35
Deposit Methods
+24
Licences
Anjouan
Lussurio Casino
Lussurio Casino
8.9/10 • 218
Welcome Bonus 250% up to $1000 + 100 Free Spins
Withdrawal Processing Time
0-72 hours
Withdrawal Limit
USD 1,000 per day
Complaints
Resolved 0 out of 2
Deposit Methods
+12
Licences
Curacao
Iris Casino
Iris Casino
6.8/10 • 1
Welcome Bonus 125% up to 600 CAD, 1st Deposit at Iris Casino
Withdrawal Processing Time
0-24 hours
Withdrawal Limit
EUR 4,000 per day
Complaints
Resolved 1 out of 1
Deposit Methods
+18
Licences
Curacao
Fiery Play Casino
Fiery Play Casino
6.4/10 • 2
Welcome Bonus 150% up to €500 + 150 Free Spins, 1st Deposit
Withdrawal Processing Time
3-14 days
Withdrawal Limit
USD 450 per transaction
Complaints
Resolved 0 out of 1
Deposit Methods
+6
Licences
Curacao
Vavada Casino
Vavada Casino
8/10 • 50
Welcome Bonus 100 Free Spins
Withdrawal Processing Time
0-24 hours
Withdrawal Limit
USD 1,000 per day
Complaints
Resolved 10 out of 11
Deposit Methods
+28
Licences
Curacao
Campeonbet Casino
Campeonbet Casino
9.4/10 • 1551
Welcome Bonus 100% up to €/$500 Live Casino Bonus
Withdrawal Processing Time
0-72 hours
Withdrawal Limit
EUR 1,000 per day
Complaints
Resolved 76 out of 85
Deposit Methods
+25
Licences
Curacao Estonia
HotLoot Casino
HotLoot Casino
8.2/10 • 60
Welcome Bonus 125% up to €400, 1st Deposit
Withdrawal Processing Time
0-5 days
Withdrawal Limit
EUR 1,000 per day
Complaints
Resolved 1 out of 2
Deposit Methods
+11
Licences
Curacao
Cashy Casino
Cashy Casino
9/10 • 20
Welcome Bonus 200% up to $3000
Withdrawal Processing Time
0-1 hours
Withdrawal Limit
No Limits
Complaints
None
Deposit Methods
+35
Licences
Curacao
24Casino
24Casino
9.6/10 • 267
Welcome Bonus 200% up to 10000 NOK + 50 Free Spins at 24Casino
Withdrawal Processing Time
0-24 hours
Withdrawal Limit
EUR 50,000 per week
Complaints
Resolved 11 out of 12
Deposit Methods
+23
Licences
Estonia Tobique
SpinBetter Casino
SpinBetter Casino
8.7/10 • 473
Welcome Bonus Up to €1600 + 150 Free Spins
Withdrawal Processing Time
0-24 hours
Withdrawal Limit
EUR 1,500 per day
Complaints
Resolved 46 out of 54
Deposit Methods
+69
Licences
Anjouan
RoyalXO Casino
RoyalXO Casino
7.3/10 • 1
Welcome Bonus 400% up to €4000 + 1200 Free Spins at RoyalXO Casino, Welcome Package
Withdrawal Processing Time
0-72 hours
Withdrawal Limit
EUR 4,000 per day
Complaints
None
Deposit Methods
+12
Licences
Curacao
SafeCasino
SafeCasino
8.2/10 • 19
Welcome Bonus 110% up to €500 + 100 Free Spins
Withdrawal Processing Time
0-5 days
Withdrawal Limit
EUR 4,000 per day
Complaints
Resolved 1 out of 1
Deposit Methods
+1
Licences
Curacao