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SlotsMillion Casino

Player Rating 133 reviews
7.6/10
133 reviews
Complaint Response 58 complaints
2 days avg. 58 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Over 4,000 games from top-tier vendors
What we don’t like
  • Multiple country restrictions
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SlotsMillion Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.slotsmillion.com
Established
2014
Licences
Malta Gaming Authority
Company
Languages
English, Finnish, German, Norwegian, Swedish, French
Casino Type
Instant Play, Mobile, Live Casino

SlotsMillion Casino is a diverse online casino with a clean instant-play interface and a massive selection of video slots. It’s powered by multiple software platforms, including Microgaming, NetEnt, Play'n GO, Pragmatic Play, Yggdrasil Gaming, Playtech, and many others. SlotsMillion Casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, SlotsMillion Casino does not permit players from several countries and territories including but not limited to the United States, France, Belgium, Denmark, Russia, and the Cayman Islands. For the full list of restricted countries, please refer to the 'More casino details' tab.

Security and Fairness

Players can rest assured that their personal and financial information will be protected thanks to SSL encryption, the gold standard of online security. It works by obscuring all sensitive details, making it impossible to read or decode information like user details, credit card numbers, banking information, and other confidential data.

SlotsMillion Casino selects only games from reputable vendors. All of the slots at the casino have been audited by an independent testing firm to ensure fair play. As such, players can rest assured that the games produce random results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for SlotsMillion Casino. Learn more about complaints.

Show all complaints
SlotsMillion Casino - Completely unable or unwilling to verify my account
I would like to raise a complaint about Slotsmillion and their unwillingness to verify my account over the course of 7 weeks.

5/26 - Signed up to Slotsmillion
5/26 - Slotsmillion requested documents from me
5/27 - Withdrew $1,159.65
5/27 - Documents refused by Slotsmillion for no reason, they were perfect
5/28 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
5/30 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
6/1 - Withdrawal cancelled
6/3 - Slotsmillion asked for 'Documents' again, having been sent the documents 3 times at this stage, and failing to provide a reason for their decline
6/3 - Slotsmillion said Phone verification was required. Despite over 10m attempts, their SMS text didn't send. Live chat would later eventually admit it was broke and verified my phone number automatically, without the need for an SMS anymore... strange.
6/17 - Withdrawal requested again after several live chat sessions
6/17 - Phone verification requested again, after I've already been through all of this
6/17 - Generic email received again, asking for 'Documents' with no indication of what is even being requested, or why the 5+ previous perfectly valid uploads were refused
6/17 - Slotsmillion asked for document to confirm I'm a real Canadian citizen, which doesn't make sense as ID was already uploaded multiple times.
6/22 - They accepted ID verification of another name which was on my bank statement (Joint bank account) and said I still need to verify phone number. They also asked for utility bill. I explained right away I don't have a utility bill as I'm a student
6/23 - Asked to contact support about withdrawal. Generic email about documents again when I've uploaded these more times than I can count. No specifics about why they're refused.
6/23 - Some of my documents were reverted to not verified, despite having been verified before. Asked for Utility Bill again, told them I don't have one and explained I've sent in bank statement numerous times. Asked for phone verification yet again despite Slotsmillion being aware of the issue.
7/3 - Withdrawal requested again. Phone validation requried yet again despite Slotsmillion being aware of the issue. Asked them to call me and they never did. Provided phone number and time, with timezone. They just didn't ring.
7/10 - Withdrawal cancelled again. Generic email received about documents, without any specific explanation of why documents are being refused.
7/8 - Withdrawal requested again
7/8 - Phone validation requested again, even though we've been through this 10 times at least
7/8 - Was told that my account was validated via email. I would later find out that it wasn't.
7/9 - Asked for phone validation again. They refuse to listen to me explaining it is impossible to verify phone number with their system, and failure to phone me or text me.
7/14 - Asked for documents again, with no explanation of why I was told account was verified when it wasn't, or why my documents were wrong. I also had a document pending on their site and they hadn't even looked at it at this stage. I think it was my ID selfie. My account is locked so I can't even check.
7/15 - I sent numerous emails to slotsmillion explaining 1. They aren't specifying what was wrong with my documents at any stage, and refusing them for no reason, 2. They are being clearly unwilling to verify my account, 3. They are asking inconsistent requests, 4. repeated requests for things already dealt with, 5. losing my messages, 6. poor communication, 7. slow responses to emails, 8. ignoring emails, 9. amongst several other issues.
7/15 - Almost 2 months after withdrawal request, Slotsmillion asked me for Main source of income to be uploaded on their site. Despite this being a ridiculous request almost 2 months later when they could have asked for this any time, I emailed proof of employment income. My account is blocked so couldn't upload it.
7/18 - Asked for Selfie holding ID (Already uploaded, and apparently approved weeks ago), A different Proof of Address (Had already uploaded bank statement and explained numerous times I don't have a Utility Bill, but can upload multiple bank statements if needed), A proof of Affordability (Already uploaded proof of employment income, showing I was able to afford the $200 I deposited to Slotsmillion almost 2 months ago)
7/18 - I give up on dealing with Slotsmillion and their complete unwillingness to verify my account, and raise the complaint here. I have spent over 20 hours dealing with them and they are not willing to verify.

The issue is that there is a complete breakdown of communication across all departments of slotsmillion. They constantly forget what I've sent in, revert documents to not verified, and the cycle continues. It is a complete infinite loop of requirements

Josh
staus Unresolved
$1159.65
SlotsMillion Casino - Withdrawal delayed without a valid reason

On 20/10/2021, I made a deposit at SlotsMillion claiming a 100% welcome bonus. This include 100 free spins, as well. I received 40 out of 100 free spins, which I claimed on Blood Suckers II. I made around £5 on the free spins. It seems they have a very good online system that will show you, separately, how much you have to wager from the welcome bonus money and the free spins amount you made.

I lost the cash I deposited, £20. I started playing the bonus money and, eventually, I was able to clear the wagering requirements and make more than £100. I withdrew £100 on 21/10/2021 at 17:20. I still had some real money balance to play with, but after withdrawing I lost the £5 I made on Blood Suckers II, which I was happy with.

On the same day, 21/10, I was sent an email with another 30 free spins out of the 100 (included in the welcome package). I played those as well. I lost the remaining money balance and whatever I made from the 30 free spins.

Everything was fine until this point.

It is 26/10/2021, 09:40, and I still have not received my withdrawal. I used PayPal to deposit and withdraw. This kind of transactions take just a few minutes.

I have contacted customer service several times and I was told several lies/false advertising lines.

Firstly, the reason I signed up to the website was that, on AskGamblers, the withdrawal timeframe was advertised as 0-24h.

Secondly, after I contacted them, I was told the terms and conditions say up to 48h. Which, in fact, is false, because their terms and conditions say the following: "According to 3.3.12. You agree to only use our site for the purpose of entertainment. We will aim to process a request for withdrawal in every 24 hour period, however it may take up to 72 hours to approve or deny such request.".

Thirdly, I contacted the casino after 72 hours, a couple of times, and at the time of writing this complaint my withdrawal has not yet been processed after more than 110 hours, when a PayPal transaction takes minutes.

Lastly, I would like to mention a couple of other things that I found strange. After I complained several times, on Monday morning, it seemed my access to online chat was "not working". It only worked a couple of hours after I sent/got a reply to a normal email chase. Moreover, I did not receive the remaining 30 free spins email notification, on the third day as advertised. I had to chase them myself to receive them. Furthermore, it seems bizarre, how in general, there are always time consuming checks whenever someone wins, even a small amount of money, but never when the casino takes your money.


In conclusion, I would like them to pay my withdrawal asap, as I gave them enough time to process it. At this point, they have broken their own rules and it's fine, but if I broke the same rules, I would have been banned from using their website with no means of appeal.

Please find attached supporting evidence.

staus Resolved
£100
SlotsMillion Casino - Rejecting legitimate winnings due to 'non-recreational use of bonuses'
I played this casino slotsmillion with 100€ deposit and got 100% bonus. I lost my own money and played with the bonus money. I wager it all and won 1160,85€ and tried to withdraw that after I noticed its possible. It got rejected and I downloaded my documents to this casino. After that again my withdraw was cancelled and this time all my money was taken away. I asked about this in the chat and didn't get clear answer. I mistaken spoked that I didn't use any bonus money and won with my own money but after the chat I checked this and noticed I used the bonus and managed to wager it all. Didn't remember it anymore after the weekend. However I didn't get answer that what was wrong because I didn't play any forbidden games, I didn't use too high stake in the bet and wager it all 40x. They only said in the chat that I abused their bonus or their system has detected me abusing the bonus. What does that mean? Because as I see it I have done everything right based on their terms and conditions by wagering the bonus by 40x with the right games and with the right amount of stakes. Also I downloaded the documents they required. They didn't say anything about the wagering being too short or that the documents are bad. They didn't answer me nothing more that that their system detected bonus abuse. Can you please check this and at least tell me what I did wrong that I can't really see. I would really much like to get my 1160,86€ winnings.
staus Rejected

Complaint Statistics

Resolved 54
Avg. Amount $ 1,865
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Player rating
7.6/10 133 reviews

Top reviews from our players

Large selection of games and clear site. Long loading of games. The first payment went smoothly after verification but payments come later than promised, instead of 24 hours 2-3 days. The casino slows down and does not always work smoothly.

SlotsMillion Casino is one of the most popular sites that have been thriving for so many years. I can say that there are indeed more changes with more focus on the bonuses they offer for players to enjoy a lot of possible winnings for most sessions..

I think they can still improve on that one by adding more parts on the changes for the games they offer since it is very limited and can be boring if we played it for a long time now. That is why they need to make that change in it for the max experience.

The game selection for slots is huge so the site really lives up to its name. I've also tried their virtual reality games which makes the experience so much more authentic.

For all the games they offer, it's unfortunate that they don't offer any live games, and outside of slots, the game choices are limited. I had a lot of fun with the virtual reality games but the experience would have been better if I got to play at live tables as well.

Big selection of slots, well sorted categories.
I also like the Lock function, it's so you can lock your withdrawal so you wont be tempted to reverse it.

I received and email from them saying they are closing my account for not updating my now expired documentation (Passport).
Am I not allowed to take a break from gambling? I've never had a site close my account for not updating my Expired Cards or ID.
I'll do it when I'm ready to play again. They gave me 30 days to update my info "OR ELSE!"..

Thanks but no thanks, this is a severe turn off for me.

Nice new interface, loads fast and only has errors sometimes, support is quick but only online at day in MST, game selection is good for this site, and some good live games.

No bonus cashback or anything saying that they have to give you a bonus, as felix said (one of the support agents) Aright, keep in mind it's not stated anywhere in our terms that we guarantee bonuses if you deposit with us :( (Exactly how he said it to me)
So in my mind you should not play here because there are other good cashback bonuses at other casinos.
Support is only on at sometimes mostly daytime for me but at night there is no one online and also if you email them it takes a long time to get a reply.
I have made deposits via EMT and they where not credited, sometimes the word instant means nothing, also when you send an EMT it is auto deposited into there account then when you ask them about it they tell you they never received it and to call your bank.
These are experiences I have had as a costumer people may have different ones, but I would stay away

Inactive user
9/10

SlotsMillion has the biggest selection of slots I've ever seen from nearly every provider. Site layout is okay if perhaps a little dated. It's rare to play at a casino that only offers slots and no live casino, I find that refreshing, and they certainly make up for that with their massive range of slots. I love the fact that most of the games open in a large window making them clear & crisp & easy to play. No lag on any games, all run smooth. Although I only made my first withdrawal yesterday, I see It was processed today. Not a problem as it is the weekend. Hopefully the withdrawal process to my bank is fast.

As I say, the site looks a little dated. It could do with an update. Apart from that, I really have no other issues. I recommend SlotsMillion to everyone and don't really understand the reasonably low rating.

Hi, Rossco39, we appreciate your review and feedback, and are very thrilled to read you are enjoying your SlotsMillion experience! Should you ever have any question or doubt, you can always reach our support team by chat, email or Facebook Messenger, they'll be happy to help out. Stay tuned for new releases & have a nice day!, SlotsMillion Team #OnTheRoadTo1MillionSlots

user avatar

Fast payouts, very helpful costumer service. Nice casino to play. Good variety of games. Some slots have big delays which makes them unplayable, but they have over 3000 slots so its alright.

Delayed my withdraw twice, once for verification asking bank statements, proof of ID etc. No problem, after that they denied again because I had to verify my phone number, never heard that one before. After verify they paid me within 30 minutes so that was nice.

I really like the wide assortment of games, responsive site in terms of loading etc.
Customer service does respond, as I been able to get on their chat many, many, many times.

The verification process. I have been with them for over a month, yes a month. I used the exact same documents for a different casino and verification took hours. But this casino has issues. I would say the number one insult for all gamblers is to have to wait to receive their withdrawal. They had no problem cashing my many deposits to their casino but after at least 10 deposits I finally have a withdrawal. So unfortunately I am not a fan of the casino, I have a full time job, so spending hours with support staff to get an account verified is not something I like to do.

Lots of slots to choose from, verification process was nice and quick, withdrew £30 and was in the bank the next day. Also the ability to lock your withdrawal so you can't reverse. It is very handy. Wish more casinos would use this option.

Not really much to say really, maybe the website is a bit basic. Also there doesn't appear to be a loyalty program, and maybe more free spins or something.

I'm no slots or casino expert but SlotsMillion has definitely the best selection of slots games I have played at. Very easy to find the games I want to play at. They have some pretty cool features such as the withdrawal lock or the max bonus bet popup that I haven't seen in many more casinos.

Website looks nice but not as modern as other casinos out there. Guess it depends on what you're looking for. Overall, not much to complain about to be honest.

SlotsMillion Casino News

Read all news about SlotsMillion Casino, check for updates and stay tuned for exclusive bonuses.

Get SlotsMillion Casino's Friday Happy Hour Bonus
Promotion Get SlotsMillion Casino's Friday Happy Hour Bonus

On Fridays we celebrate! And at SlotsMillion Casino they have a Happy Hour to help you embrace that Friday Feeling. Their Happy Hour runs every Friday and gives you the chance to claim a special deposit match bonus to get more out of your next deposit.Kickstart Your WeekendMore funds = more fun, which is why at SlotsMillion Casino, you now log into your account every Friday for a Happy Hour deposit bonus.You will need to be a member and log into your account every Friday between 6 and 12 pm (your local time). Once you’re in your account, you’ll be able to see if you have received a Happy Hour bonus to kickstart your weekend.If you’re a member at SlotsMillion you could receive a special Happy Hour Bonus if you log into your account every Friday.Once you are logged into your account, you could get a 20% up to 100€ / $100 / £100 / 1000 Kr!Whichever bonus is waiting in your account is yours for the taking. All you have to do is make the qualifying deposit to get started.The Fine PrintBefore you go, there are some essential things you need to know. You need to have made at least one deposit; you can check out their 100% up to €200 welcome bonus.Your bonus will be valid in your account for three days, and there is a 48x playthrough requirement. The maximum bet is set at €5, and any bigger bet could result in your bonus and winnings being forfeited.Full Terms and Conditions also apply and can be found at the casino. The rest is up to you, good luck!

Enjoy Your Lunch Break at SlotsMillion for 20 Daily Spins
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SlotsMillion Casino has reinvented weekdays! They don't need to be boring anymore because you can now take a Slot Lunch Break and claim 20 sweet spins, Monday to Friday.Take a Slunch BreakNext time you take a break at work, take a Slunch Break. Every week you can visit SlotsMillion Casino Monday to Friday from 11 am to 1 pm and get 20 spins to use on the popular Chilli Heat Megaways Slot.The best news is that you can take up to four Slunch Break bonuses daily, collecting up to 80 spins.To enjoy this offer, log into your SlotsMillion Casino during the weekdays and deposit during the promotional times.To receive your spins, you must be a member at the casino, deposit during the correct time and day and use the following steps:Log into your account at SlotsMillion CasinoDeposit a minimum of $20Open the My Bonuses page to claim your 20 Slunch Break spinsYour spins will be credited on Chilli Heat Megaways with a value of $0.20 per spin. You can claim one set of bonus spins at a time, but you can claim up to four Slot Break bonuses daily.Don't Forget the Terms and ConditionsThe casinos' full terms and conditions apply, meaning there is a maximum bet of $5 / £3 when you're playing with bonus funds. You'll have 24 hours to use your bonus and check which games can and can't be played to avoid losing your winnings.Enjoy!

Watch the Moment a Lucky SlotsFighter Wins £10,000 at SlotsMillion Casino
Big Win Watch the Moment a Lucky SlotsFighter Wins £10,000 at SlotsMillion Casino

Boy oh Boy are our SlotsFighter contestants turning up the heat! We are completely thrilled to hear that a lucky SlotsFighter won a staggering £10,000 in a solo game whilst playing at SlotsMillion Casino. And thanks to Twitch it was all caught live. Don’t worry if you weren’t tuned in at the time because we have the winning video for you to watch right now. From Zero to 10K on One GameIt was just another ordinary day for Mario as he decided to play at one of his well-liked online casinos whilst streaming live on Twitch. With a massive selection of online slots and games to choose from Mario just jumped between games in what seemed like a gaming session just like his others. Little did he know what was about to happen. While onlookers watched him play and with Mario interacting with his viewers, he decided to play Merkurs classic Magic Mirror Deluxe II Slot. He also decided to raise his stake to £2 when he hit his first bonus. Nothing out of the ordinary there with just a 50x win. Mario played online slots at SlotsMillion Casino whilst onlookers watched live on Twitch.But Mario was determined he wasn’t going to give up and kept going when he was lucky to catch another bonus round just a few spins later.Determination Paid OffMario admitted that the chances of hitting a big win at this point was probably one in a million since Merkur games are known for their high volatility.He got the Aces as his expanding symbol, so he let the reels spin and in just a few spins later the retrigger came in which game him an extra expanding symbol for the rest of the free spins. But it wasn’t just any symbol! It was the games top paying symbol. And in just a few spins later one of Mario’s dream came true. He got a full screen of the top paying symbol landing him the jackpot. He won a 5000x multiplier and a total win of £10,000.The top paying symbol expanded to fill the entire reels landing Mario a 5000x multiplier and £10,000 in cash.Understandably, Mario was in complete shock, like nothing he had ever experienced before. Naturally his fans who had just watched this happen on Twitch were equally as impressed and the chat went crazy congratulating him. Mario said it is his biggest ever win so far and we could not be more pleased. Be sure to tune into the Twitch channel for more exciting wins just like this one as it happens. 

Paying Out €2.5m Mega Fortune Makes More Dreams Come True
Big Win Paying Out €2.5m Mega Fortune Makes More Dreams Come True

We all know that Mega Fortune is a money maker, right? It’s made endless dreams come true and it’s showing no signs of slowing down either. This time NetEnt’s popular online slot secured SlotsMillions first ever millionaire winning a whopping €2,553,604.67!Player Wins the Mega Fortune JackpotOne lucky player has just had the perfect start to 2018 and becomes the first ever millionaire at the online casino. It was of course Mega Fortune that made it happen and this time it was a lucky UK player who has chosen to remain anonymous. A lucky UK player bags the €2.5m jackpot playing Mega Fortune at SlotsMillion Casino.The player had signed up to the casino just a few days before his life-changing win came. Once again, the game doesn’t disappoint and NetEnt has now seen its first multi-million-euro jackpot of the year! Last year they paid out an incredible €75 million in winnings and it certainly seems like this year is going to follow suit. Win the Luxury LifestyleMega Fortune is known for it’s luxury theme and only too often is it making that lifetime become a reality for players around the world. Set across 5-reels and 25 paylines it’s one of NetEnt largest online pooled jackpot games which gives you the chance to hit the mega jackpot on every single spin. Happy Player, Happy Team!We’re extremely thrilled for the player and send massive congratulations for the entire AskGamblers team. NetEnt are pretty thrilled too! Henrik Fagerlund, the Chief Product Officer said, “What a great start to the year it’s been for the lucky winner and we’re so pleased that we’ve been able to play a part in his life-changing moment.” He also went on to say: “Mega Fortune is a long-time favourite with NetEnt players, so it’s no surprise to see it claim the first winner of 2018 and we hope it continues to be a lucky year for everyone who has a spin!”

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