I was told to contact support in email that my withdrawal was denied. So I logged into the casino and my withdrawal was denied and no money was returned on my balance. I contacted the support and this was what I was told. I had not broken any bonus terms and it is insane to terminate my winnings with no reason. Cant trust this casino if they can do anything they want with no reason.
1494,8€ was removed from my account.
The discussion with support
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My withdrawal had been cancelled without saying any reason
Hi Joa! my name is Felix, please give me a moment to review your query.
Your withdrawal was denied and the balance was removed due to breach of our bonus terms.
How have i breached bonus terms?
Point 12.3.2. and
12.3.3. was breached.
If you have no more questions that I can assist you with, I will now terminate this Live Chat. Thank you for chatting with me and have a nice day. 👍