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SlotsMillion Casino

Item: SlotsMillion Casino
Rating: 1
Author: Sharon D.

Player Rating 133 reviews

7.6/10

133 reviews

Complaint Response 58 complaints

2 days avg. 58 complaints

What we like

0-24 withdrawal timeframe
Mobile-friendly design
Over 4,000 games from top-tier vendors

What we don’t like

Multiple country restrictions
Live chat not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

SlotsMillion Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.slotsmillion.com

Established

2014

Licences

Malta Gaming Authority

Company

SLTM Ltd

Affiliate Program

Rainmaker Casino Affiliate Program

Languages

English, Finnish, German, Norwegian, Swedish, French

Casino Type

Instant Play, Mobile, Live Casino

SlotsMillion Casino is a diverse online casino with a clean instant-play interface and a massive selection of video slots. It’s powered by multiple software platforms, including Microgaming, NetEnt, Play'n GO, Pragmatic Play, Yggdrasil Gaming, Playtech, and many others. SlotsMillion Casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, SlotsMillion Casino does not permit players from several countries and territories including but not limited to the United States, France, Belgium, Denmark, Russia, and the Cayman Islands. For the full list of restricted countries, please refer to the 'More casino details' tab.

Security and Fairness

Players can rest assured that their personal and financial information will be protected thanks to SSL encryption, the gold standard of online security. It works by obscuring all sensitive details, making it impossible to read or decode information like user details, credit card numbers, banking information, and other confidential data.

SlotsMillion Casino selects only games from reputable vendors. All of the slots at the casino have been audited by an independent testing firm to ensure fair play. As such, players can rest assured that the games produce random results.

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, Siru Mobile, Zimpler, Interac, PayPal

Deposit Fees

Withdrawal Methods

Maestro, MasterCard, Neteller, Paysafe Card, Visa, Payz, Skrill, Trustly, Interac, PayPal

Withdrawal Fees

Withdrawal Limit

EUR 50,000 per month

Currencies

Canadian dollars, Euros, British pounds sterling, US dollars, Norwegian kroner

Pending Time

48-96 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 0-48 hours
Card Payments 0-24 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Playtech, Games Global, NetEnt, Rival, GamesOS/CTXM, Betsoft, Bally, Play'n GO, WMS, Saucify (BetOnSoft), NextGen Gaming, 1x2Games, Barcrest Games, iSoftBet, Genesis Gaming, Novomatic, Leander Games, Quickspin, Yggdrasil Gaming, Rabcat, Merkur Gaming, Relax Gaming, Playson, Thunderkick, Amatic Industries, 2 By 2 Gaming, Amusnet (Former EGT Interactive), Betdigital, Wazdan, Big Time Gaming, Games Warehouse, Elk Studios, Light & Wonder, Lightning Box, SUNFOX Games, Gamomat, Push Gaming, Core Gaming, Ainsworth Gaming Technology, Betconstruct, MGA, Pragmatic Play, Stakelogic, Nolimit City, Red Tiger Gaming, Noble Gaming, Red Rake Gaming, Felix Gaming, Foxium, Just For The Win, Booongo Gaming, WagerMill, Iron Dog Studios, Games Lab, Fugaso, Fuga Gaming, Spieldev, Shuffle Master, Bally Wulff, Meta GU, YoloPlay, Wild Streak Gaming, Touchstone Games, Storm Gaming, Gamevy, Fantasma Games, Cayetano Gaming, Kalamba Games, Oryx Gaming, Realistic Games, Side City Studios, Chance Interactive, Relax Gaming, Skillzzgaming, Sigma Games, Blueprint Gaming, Pirates Gold Studios, High5Games, Skywind Group, Adoptit Publishing, Asylum Labs, BlaBlaBla Studios, Bulletproof Games, Concept Gaming, Crazy Tooth Studio, Electric Elephant, Givme Games, Golden Hero Games, Live 5 Gaming, Magic Dreams, Northern Lights Gaming, Old Skool Studios, Probability, Reflex Gaming, Red7 Slots, Electric Elephant Games DON'T USE, Sthlm Gaming, The Games Company, AGS, Golden Rock Studios

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

As its name suggests, SlotsMillion Casino features a diverse range of slots. Players can enjoy titles from various platforms, each with a variety of themes, paytables, and bonus features. Among the most popular are Book of Dead Slot, Bonanza Slot, Raging Rhino Megaways Slot, in addition to numerous others. Also, players can sort through the games per software, game type, and theme.

While SlotsMillion Casino specialises in slots, it also features table games, video pokers and other casino games.

Live Casino

At the moment of writing, SlotsMillion does not feature a live casino section.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Yes

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

SlotsMillion Casino’s customer service team makes sure there are no long queues of players with an issue. Players can get help through a simple live chat interface, open between 09:00 and 22:00 CET every day. Alternatively, players can give the casino a call, request a callback, or email the support team and get a reply in a matter of hours. Their requests will be attended to in English, German, Swedish, Norwegian, or Finnish.

Suggest an edit

Complaints

Read the complaints other players have left for SlotsMillion Casino. Learn more about complaints.

Show all complaints

Submit complaint

SlotsMillion Casino - Completely unable or unwilling to verify my account

I would like to raise a complaint about Slotsmillion and their unwillingness to verify my account over the course of 7 weeks.

5/26 - Signed up to Slotsmillion
5/26 - Slotsmillion requested documents from me
5/27 - Withdrew $1,159.65
5/27 - Documents refused by Slotsmillion for no reason, they were perfect
5/28 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
5/30 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
6/1 - Withdrawal cancelled
6/3 - Slotsmillion asked for 'Documents' again, having been sent the documents 3 times at this stage, and failing to provide a reason for their decline
6/3 - Slotsmillion said Phone verification was required. Despite over 10m attempts, their SMS text didn't send. Live chat would later eventually admit it was broke and verified my phone number automatically, without the need for an SMS anymore... strange.
6/17 - Withdrawal requested again after several live chat sessions
6/17 - Phone verification requested again, after I've already been through all of this
6/17 - Generic email received again, asking for 'Documents' with no indication of what is even being requested, or why the 5+ previous perfectly valid uploads were refused
6/17 - Slotsmillion asked for document to confirm I'm a real Canadian citizen, which doesn't make sense as ID was already uploaded multiple times.
6/22 - They accepted ID verification of another name which was on my bank statement (Joint bank account) and said I still need to verify phone number. They also asked for utility bill. I explained right away I don't have a utility bill as I'm a student
6/23 - Asked to contact support about withdrawal. Generic email about documents again when I've uploaded these more times than I can count. No specifics about why they're refused.
6/23 - Some of my documents were reverted to not verified, despite having been verified before. Asked for Utility Bill again, told them I don't have one and explained I've sent in bank statement numerous times. Asked for phone verification yet again despite Slotsmillion being aware of the issue.
7/3 - Withdrawal requested again. Phone validation requried yet again despite Slotsmillion being aware of the issue. Asked them to call me and they never did. Provided phone number and time, with timezone. They just didn't ring.
7/10 - Withdrawal cancelled again. Generic email received about documents, without any specific explanation of why documents are being refused.
7/8 - Withdrawal requested again
7/8 - Phone validation requested again, even though we've been through this 10 times at least
7/8 - Was told that my account was validated via email. I would later find out that it wasn't.
7/9 - Asked for phone validation again. They refuse to listen to me explaining it is impossible to verify phone number with their system, and failure to phone me or text me.
7/14 - Asked for documents again, with no explanation of why I was told account was verified when it wasn't, or why my documents were wrong. I also had a document pending on their site and they hadn't even looked at it at this stage. I think it was my ID selfie. My account is locked so I can't even check.
7/15 - I sent numerous emails to slotsmillion explaining 1. They aren't specifying what was wrong with my documents at any stage, and refusing them for no reason, 2. They are being clearly unwilling to verify my account, 3. They are asking inconsistent requests, 4. repeated requests for things already dealt with, 5. losing my messages, 6. poor communication, 7. slow responses to emails, 8. ignoring emails, 9. amongst several other issues.
7/15 - Almost 2 months after withdrawal request, Slotsmillion asked me for Main source of income to be uploaded on their site. Despite this being a ridiculous request almost 2 months later when they could have asked for this any time, I emailed proof of employment income. My account is blocked so couldn't upload it.
7/18 - Asked for Selfie holding ID (Already uploaded, and apparently approved weeks ago), A different Proof of Address (Had already uploaded bank statement and explained numerous times I don't have a Utility Bill, but can upload multiple bank statements if needed), A proof of Affordability (Already uploaded proof of employment income, showing I was able to afford the $200 I deposited to Slotsmillion almost 2 months ago)
7/18 - I give up on dealing with Slotsmillion and their complete unwillingness to verify my account, and raise the complaint here. I have spent over 20 hours dealing with them and they are not willing to verify.

The issue is that there is a complete breakdown of communication across all departments of slotsmillion. They constantly forget what I've sent in, revert documents to not verified, and the cycle continues. It is a complete infinite loop of requirements

Josh

Unresolved

$1159.65

SlotsMillion Casino - Failure to communicate verification requirements at reasonable times

I registered with SlotsMillion Casino on June 1 2022, deposited CAD $200 and hit a win. Soon after completing my wagering requirements I proceeded to withdraw for the amount of $937.50 on the same day (June 1).

After this Slotsmillion continued to ask for different verification documents including Proof of Interac Deposit (June 7 2022), Phone Validation (June 18 2022), bank statements (July 6, 2022), Second Proof of Identity (July 8, 2022), and Proof of Main Source of Income (July 15, 2022) which should only be required as per the MGA if the deposits reach the amount of $2000.

This lack of willingness to payout the amount required by the Casino after providing all documents in a timely manner and to the exact specifications listed in the numerous requests sent by the casino, and the outrageous request of proof of income 6 weeks following the withdrawal is the foundation of why I'm requesting help from you guys over this transaction.

Thank you so much for any help you can provide!

Unresolved

$937.5

SlotsMillion Casino - Withdrawal delayed without a valid reason

On 20/10/2021, I made a deposit at SlotsMillion claiming a 100% welcome bonus. This include 100 free spins, as well. I received 40 out of 100 free spins, which I claimed on Blood Suckers II. I made around £5 on the free spins. It seems they have a very good online system that will show you, separately, how much you have to wager from the welcome bonus money and the free spins amount you made.

I lost the cash I deposited, £20. I started playing the bonus money and, eventually, I was able to clear the wagering requirements and make more than £100. I withdrew £100 on 21/10/2021 at 17:20. I still had some real money balance to play with, but after withdrawing I lost the £5 I made on Blood Suckers II, which I was happy with.

On the same day, 21/10, I was sent an email with another 30 free spins out of the 100 (included in the welcome package). I played those as well. I lost the remaining money balance and whatever I made from the 30 free spins.

Everything was fine until this point.

It is 26/10/2021, 09:40, and I still have not received my withdrawal. I used PayPal to deposit and withdraw. This kind of transactions take just a few minutes.

I have contacted customer service several times and I was told several lies/false advertising lines.

Firstly, the reason I signed up to the website was that, on AskGamblers, the withdrawal timeframe was advertised as 0-24h.

Secondly, after I contacted them, I was told the terms and conditions say up to 48h. Which, in fact, is false, because their terms and conditions say the following: "According to 3.3.12. You agree to only use our site for the purpose of entertainment. We will aim to process a request for withdrawal in every 24 hour period, however it may take up to 72 hours to approve or deny such request.".

Thirdly, I contacted the casino after 72 hours, a couple of times, and at the time of writing this complaint my withdrawal has not yet been processed after more than 110 hours, when a PayPal transaction takes minutes.

Lastly, I would like to mention a couple of other things that I found strange. After I complained several times, on Monday morning, it seemed my access to online chat was "not working". It only worked a couple of hours after I sent/got a reply to a normal email chase. Moreover, I did not receive the remaining 30 free spins email notification, on the third day as advertised. I had to chase them myself to receive them. Furthermore, it seems bizarre, how in general, there are always time consuming checks whenever someone wins, even a small amount of money, but never when the casino takes your money.

In conclusion, I would like them to pay my withdrawal asap, as I gave them enough time to process it. At this point, they have broken their own rules and it's fine, but if I broke the same rules, I would have been banned from using their website with no means of appeal.

Please find attached supporting evidence.

Resolved

£100

SlotsMillion Casino - No reply, no sign of a deposit refund

In the early ours of the 30th August I created an account at SlotsMillion. I proceeded to deposit £300. I uploaded my ID and proof of address which were both accepted via email and over live chat. Then all of a sudden I was logged out of the account and told I was excluded.

I contacted customer service via email as I couldn’t login to speak to someone on live chat. Via email I was told my account was fine and there was no block. I was asked to try a different device. After doing this and it still saying I was blocked I emailed again and was told I would know more the next day. The advisor asked if I would like to request a refund, I replied yes. Came to Monday, I emailed asking about my refund I received the response we hope to know more the following day. In conclusion I have heard nothing more from SlotsMillion. I have emailed and emailed and just get the generic response.

I am so disappointed and stressed. I have asked them so many times how I get in touch with management or make a complaint to no response.

I feel my deposits were taken in total false pretences. If I was a blocked user why was I told I was verified twice and why was I able to make an account and deposit £300. I just want my deposits refunded.

Resolved

SlotsMillion Casino - Declined withdrawal and closed account

I wagered Slots Million welcome bonus and ended up winning 500€. My withdrawal was declined. The first email(screenshot) is in Finnish. It says that there have occurred little problems with my request. I should not worry. I just have to contact customer service and clarify some matters. I did. That you can read it for yourself. They claim that I violated their Terms and Conditions. I did nothing wrong. (I played my favorite slot most of the time. I was too exited to let it be and to continue it next day. I tried other slot too. I even tried to play third slot but the site did not run it. After all this and after wagering I was left with 500€.)

Customer server could not do nothing. He said that I can make a complaint. I did, but no one has answered to me. I waited over the weekend and still nothing. I tried to login to my account today but there was notification that my account has been canceled, "please contact customer service." I did, but every time there comes automatic reply that someone is going to be with me shortly. No one has come... This is a robbery!

Rejected

SlotsMillion Casino - Terminated withdrawal for breaching bonus terms, no further justification provided

I was told to contact support in email that my withdrawal was denied. So I logged into the casino and my withdrawal was denied and no money was returned on my balance. I contacted the support and this was what I was told. I had not broken any bonus terms and it is insane to terminate my winnings with no reason. Cant trust this casino if they can do anything they want with no reason.

1494,8€ was removed from my account.

The discussion with support

Hi! 👋
How can we help you today?
Withdrawal
CS

Investigating! If you want to add something, send additional messages to this chat.

My withdrawal had been cancelled without saying any reason

Hi Joa! my name is Felix, please give me a moment to review your query.
Your withdrawal was denied and the balance was removed due to breach of our bonus terms.
How have i breached bonus terms?

Point 12.3.2. and
12.3.3. was breached.
If you have no more questions that I can assist you with, I will now terminate this Live Chat. Thank you for chatting with me and have a nice day. 👍

Rejected

€1494.8

SlotsMillion Casino - Rejecting legitimate winnings due to 'non-recreational use of bonuses'

I played this casino slotsmillion with 100€ deposit and got 100% bonus. I lost my own money and played with the bonus money. I wager it all and won 1160,85€ and tried to withdraw that after I noticed its possible. It got rejected and I downloaded my documents to this casino. After that again my withdraw was cancelled and this time all my money was taken away. I asked about this in the chat and didn't get clear answer. I mistaken spoked that I didn't use any bonus money and won with my own money but after the chat I checked this and noticed I used the bonus and managed to wager it all. Didn't remember it anymore after the weekend. However I didn't get answer that what was wrong because I didn't play any forbidden games, I didn't use too high stake in the bet and wager it all 40x. They only said in the chat that I abused their bonus or their system has detected me abusing the bonus. What does that mean? Because as I see it I have done everything right based on their terms and conditions by wagering the bonus by 40x with the right games and with the right amount of stakes. Also I downloaded the documents they required. They didn't say anything about the wagering being too short or that the documents are bad. They didn't answer me nothing more that that their system detected bonus abuse. Can you please check this and at least tell me what I did wrong that I can't really see. I would really much like to get my 1160,86€ winnings.

Rejected

SlotsMillion Casino - Withdrawal denied and account frozen for ''non-recreational use of bonuses''

Hey,

I played on SlotsMillion and was fortunate enough to make a withdrawal after playing with the given bonus money. However, they contacted me via email that they have to check a couple of things before letting it through.

After that they had denied the withdrawal and froze my account. Had to contact them myself to ask what seems to be the problem as they did not inform me after the first message in any way.

The answers I got were copies of paragraphs of their bonus terms. I wanted their clarification on which exact bonus terms did I break because in my opinion I didn't break any of their terms. (Please see the 2 last point under our bonus terms: 12.3.2, 12.3.3). I went through these couple of times and still could not figure out what seemed to be the issue.

Never got the answer for the clarification, and so the case remains unresolved.

The casino's customer service seems swift and kind in their responses, but lack the will to help in resolving this.

I hope you could assist me on this matter.

Rejected

SlotsMillion Casino - Delay on Verification and Payout

I made a withdrawal of 8005 EUR on 14th and have a fully verified account (where i allready received payouts to). Now i won a bigger amount and delay all answers until 48h and asking for more proofs and account verification docs's, even for payment i made 1 year ago with my creditcard, now i used ecopayz since 6 months to deposit but they are still asking for methods which have not been used recently. All in all they try to pull more and more to delay more and more. Screenshots attached showing my deposits only ecopayzs and my pending withdraw. also attached account verification status "before" payout and verification status "after" payout where they pulled lots of documents which does not be necessary

Resolved

8005

SlotsMillion Casino - Nearly 2 months waiting for 3,700 NOK withdrawal

Hey

I have some problems with my payment. I have tried to withdraw to times. The first time it was no problem and i received my money after a couple of days. The second, a larger withdraw, 3700 norwegian kroner I have still not received. I have wrote to then many times, but every time I have to send some New document, which I have done. They tell me they will send information to their finance Department, but nothing seems to happen. At 5 april I got a mail telling me my withdraw had been proscessed. What can I do. Need some help. It should not take nearly 2 months to receive my payment

Resolved

kr3700

Complaint Statistics

Resolved 54

Avg. Amount $ 1,865

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

7.6/10 ● 133 reviews

Top reviews from our players

BenDover

7 years ago

7/10

Massive choice of games and more added by the day. Good sign up bonuses and deposit/withdrawal methods.

Lots of slots now don't contribute or only contribute in part to bonus wagering. Poor reload bonuses after opening bonuses. No PayPal allowed and no weeked withdrawals even using Trustly.

vinny47

7 years ago

9/10

Huge choice of games and some great bonus offers. Withdrawal request processed and paid into my account by the following business day.

Nothing to dislike really, only thing missing are table games but I guess the clue is in the name of the casino.

Hi VINNY47, thank you for the nice review and rating. Regarding table games, as you correctly mentioned it, it's not the main focus of the casino. However we do have them available for some countries and it is planned to release them for British players too. I would not be able to give you an exact date, but if you stay tuned with our main communication channel (news section of the site, newsletter or social media) you'll hear about this soon. Have a nice day!

SlotsMillion Casino 7 years ago

sullioo

7 years ago

10/10

Loads of my favourite providers and a huge array of slots.
Didn't have to hunt down my free spins they pop up when you log in - nice.
Customer support is brilliant.
Verification is swift and straight forward.
But O my god I was so shocked at he speed at which they paid me !!! into my bank, faster than any casino i'm registered with.

This has knocked my favourite casino off the top spot as no one can beat the pay out speed and I love the selcetion of providers.
Well Happy.

Hi SULLIOO, thank you for taking the time to write this great review of SlotsMillion. I am glad to see you're delighted with your experience. Have a nice day!

SlotsMillion Casino 7 years ago

Kingswood81

7 years ago

8/10

Many slots from numerous providers, for me perfect as a ‘slots only’ player. Nice summer promotion, quick and easy document verification and easy upload of documents. Fast pay outs and the biggest plus is the ability to lock the withdrawal!

No withdrawal staggering possibilty, the withdrawal lock ability which is quite unique makes this up big time

Hi KINGSWOOD81, many thanks for the great review and the feedback regarding those different aspects. As a slots player, I have a feeling that you'll be delighted to know that we recently added to our game portfolio, the slots from Novomatic, WMS, Bally, Barcest, Shuffle Master, Scientific Games and IGT to name but a few. See you soon on SlotsMillion!

SlotsMillion Casino 7 years ago

ngthanhdo

7 years ago

9/10

Wow, first time I see amazing casino, They have all the games in the world.
Live Support very fast
They have the function of lock withdrawal very useful to curb me

Live chat is not support 24/24
Can not create multiple withdrawals and withdraw money late on weekends.

Hi NGTHANHDO, thank you for reviewing SlotsMillion. Glad to hear that you are satisfied with your experience. Regarding your feedback about the live chat and the withdrawals, you are right - these are aspects we are aware we need to improve. Week-end withdrawals is our first priority and will be part of an upcoming release that aims at partially automatizing withdrawals. On another note, few days ago we added to our expanding library of games, nearly 60 slots of the reknown and highly expected game provider, Novomatic. Hope that the news will please you!

SlotsMillion Casino 7 years ago

elaines1

7 years ago

10/10

I love just about everything. I've played at many casinos which were good but this one is probably the fastest at receiving money.Once my account was validated and everything was completed they didn't wait about like most would.My money was sent to me within the next 10 mins. Another thing to mention is the withdrawal lock. What a great responsible feature you have to protect customers from reversing there winnings.

I like to take a cool off when I think I'm spending too much and they offer that feature. There is really nothing I can fault this casino they have well coordinated members of staff who are polite and thorough. Many games to choose from, like over 1000 and always see new games being added. Hopefully they add that new donuts slot from bgt would love to try that.

I am pleasantly surprised at how good this casino is they're should be top rated across all boards.

Hi ELAINES1, thank you for taking the time to write this great review about SlotsMillion. I'm delighted to see that you're enjoying your experience with us. I also have a good news for you, we released it Big Time Gaming new slots "Donuts" last week!

SlotsMillion Casino 7 years ago

ulpino100

7 years ago

10/10

Loads of games, thers something there for anybody. And veru very fast payouts, within hours.

Nothing, this how a internetcasino should be looking like. I played a lot of casinos but Slotsmillion is by far the best I played.

nspase

7 years ago

10/10

My favorite casino by far really will never play anywhere else.

I love the selections of games and software even though I'm from Australia there is still nearly 1000 games I can play and so many games are literally exclusive to Slotsmillion, I have never seen them anywhere else!
Live support is great with fast and friendly answers.
Easy deposit and fast withdrawal via bank transfer, which you can even lock so u cant reverse it which so amazing I would always lose the money back before it would process

Always offer me bonuses and even free bonuses when I've had tough luck
Really amazing slots casino which is proving to by far the best and only option for an Australian player

Dont offer a number to call for support but they will call you back pretty quickly if you ask

Darynthomson1

7 years ago

6/10

The range of games is great. The site runs really smoothly. The customer support is also fast with replies.

I have withdrawn three times on here the first on was £50 and was in my bank within 24 hours then the second around £30. The third was a much larger amount which is great however when I withdrew this amount it was pending for 2 days and then on the Tuesday night it was sent to my bank however on the Friday when I should had received the money I get an email saying it was sent to my bank with no reason behind it and I was to re withdraw the following Monday. Very weird way that they have dealt with a large withdraw.

Hi DARYNTHOMSON1, thank you for reviewing SlotsMillion and congrats on your recent win! Regarding the third withdrawal you mentioned, allow me to give a bit more of details to explain what made it slower than usual. It remained pending for two days because you had to go through the normal ID verification process in order to withdraw such amount in one hand and in the other, because you didn't provide us with the backside of your ID in the first place. Note that we encourage all our players to do it as soon as they register so you don’t have to add an extra step to the process in case of withdrawals above £800. As soon as we received the backside of your ID, we approved the withdrawal and sent it for processing. Unfortunately, on the Friday, you informed us that you still had not received the funds. We immediately contacted our payment provider to ask for explanations and offered you two options in order to address this as fast as possible through another payment method. Therefore, yes, instead of receiving your fund on Friday as expected, the transaction had to be aborted, we re-credited your account with the funds and asked you to do a new withdrawal with another payment method while we would wait to hear back from the payment provider. On behalf of SlotsMillion's team, I would like to apologies for the inconvenience caused.

SlotsMillion Casino 7 years ago

aspri

7 years ago

3/10

- A lot of Games
- The bet history is nice, there you can see how many Spins you have played
- After a huge lost in a short time the support offer me a good will bounus (500€ with conditions like max bet 5€ and 48x times to give him free)

- The transaction list don't shows all Transactions (maybe just the last 2 Weeks)
- My personal payout (win) ratio was very bad. Had bad luck, for example it takes more then 1000 spins to trigger the free games for white rabbit. After another 500 Spins I don't had trigger the Games again and have canceled. Same for Jack o Latern canceled after 500 Spins without the free Games. Sure that happends and I got a Bonus about 500€ with conditions like max bet 5€ and 48x times to give him free. All in all after 7550 Spins i got a loss of 14500€.
- The reason why I write this is because I had played alot in other casinos too and this is the maybe the profit / loss ratio so far. It would be Interesting to see the information who much the casino pays out overall (the payout ratio). Maybe some from their support can post it here.
- Actually no personal support for Players from Germany

Hi ASPRI, thanks for reviewing SlotsMillion. Allow me to give you some feedback regarding the negative points you wrote. Even though the transaction list don't show all transactions in your account, you can still ask our support team by chat or email at [email protected]. They will kindly assist and send you the entire list in a moment. Regarding your losses, you definitely didn't have luck on your side looking at your global experience on SlotsMillion. However, looking at it in the details, I can see on your game history that on many games you played, the RTP (Return To Player) was close to 100% or higher. As for German support, you are right, we might not have enough support agents at the moment. However, I can officially confirm you that we currently are in the process of hiring more of them, since Germany is becoming one of the biggest population of players on SlotsMillion.

SlotsMillion Casino 7 years ago

SlotsMillion Casino News

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Promotion Get SlotsMillion Casino's Friday Happy Hour Bonus

On Fridays we celebrate! And at SlotsMillion Casino they have a Happy Hour to help you embrace that Friday Feeling. Their Happy Hour runs every Friday and gives you the chance to claim a special deposit match bonus to get more out of your next deposit.Kickstart Your WeekendMore funds = more fun, which is why at SlotsMillion Casino, you now log into your account every Friday for a Happy Hour deposit bonus.You will need to be a member and log into your account every Friday between 6 and 12 pm (your local time). Once you’re in your account, you’ll be able to see if you have received a Happy Hour bonus to kickstart your weekend.If you’re a member at SlotsMillion you could receive a special Happy Hour Bonus if you log into your account every Friday.Once you are logged into your account, you could get a 20% up to 100€ / $100 / £100 / 1000 Kr!Whichever bonus is waiting in your account is yours for the taking. All you have to do is make the qualifying deposit to get started.The Fine PrintBefore you go, there are some essential things you need to know. You need to have made at least one deposit; you can check out their 100% up to €200 welcome bonus.Your bonus will be valid in your account for three days, and there is a 48x playthrough requirement. The maximum bet is set at €5, and any bigger bet could result in your bonus and winnings being forfeited.Full Terms and Conditions also apply and can be found at the casino. The rest is up to you, good luck!

Promotion Enjoy Your Lunch Break at SlotsMillion for 20 Daily Spins

SlotsMillion Casino has reinvented weekdays! They don't need to be boring anymore because you can now take a Slot Lunch Break and claim 20 sweet spins, Monday to Friday.Take a Slunch BreakNext time you take a break at work, take a Slunch Break. Every week you can visit SlotsMillion Casino Monday to Friday from 11 am to 1 pm and get 20 spins to use on the popular Chilli Heat Megaways Slot.The best news is that you can take up to four Slunch Break bonuses daily, collecting up to 80 spins.To enjoy this offer, log into your SlotsMillion Casino during the weekdays and deposit during the promotional times.To receive your spins, you must be a member at the casino, deposit during the correct time and day and use the following steps:Log into your account at SlotsMillion CasinoDeposit a minimum of $20Open the My Bonuses page to claim your 20 Slunch Break spinsYour spins will be credited on Chilli Heat Megaways with a value of $0.20 per spin. You can claim one set of bonus spins at a time, but you can claim up to four Slot Break bonuses daily.Don't Forget the Terms and ConditionsThe casinos' full terms and conditions apply, meaning there is a maximum bet of $5 / £3 when you're playing with bonus funds. You'll have 24 hours to use your bonus and check which games can and can't be played to avoid losing your winnings.Enjoy!

Big Win Watch the Moment a Lucky SlotsFighter Wins £10,000 at SlotsMillion Casino

Boy oh Boy are our SlotsFighter contestants turning up the heat! We are completely thrilled to hear that a lucky SlotsFighter won a staggering £10,000 in a solo game whilst playing at SlotsMillion Casino. And thanks to Twitch it was all caught live. Don’t worry if you weren’t tuned in at the time because we have the winning video for you to watch right now. From Zero to 10K on One GameIt was just another ordinary day for Mario as he decided to play at one of his well-liked online casinos whilst streaming live on Twitch. With a massive selection of online slots and games to choose from Mario just jumped between games in what seemed like a gaming session just like his others. Little did he know what was about to happen. While onlookers watched him play and with Mario interacting with his viewers, he decided to play Merkurs classic Magic Mirror Deluxe II Slot. He also decided to raise his stake to £2 when he hit his first bonus. Nothing out of the ordinary there with just a 50x win. Mario played online slots at SlotsMillion Casino whilst onlookers watched live on Twitch.But Mario was determined he wasn’t going to give up and kept going when he was lucky to catch another bonus round just a few spins later.Determination Paid OffMario admitted that the chances of hitting a big win at this point was probably one in a million since Merkur games are known for their high volatility.He got the Aces as his expanding symbol, so he let the reels spin and in just a few spins later the retrigger came in which game him an extra expanding symbol for the rest of the free spins. But it wasn’t just any symbol! It was the games top paying symbol. And in just a few spins later one of Mario’s dream came true. He got a full screen of the top paying symbol landing him the jackpot. He won a 5000x multiplier and a total win of £10,000.The top paying symbol expanded to fill the entire reels landing Mario a 5000x multiplier and £10,000 in cash.Understandably, Mario was in complete shock, like nothing he had ever experienced before. Naturally his fans who had just watched this happen on Twitch were equally as impressed and the chat went crazy congratulating him. Mario said it is his biggest ever win so far and we could not be more pleased. Be sure to tune into the Twitch channel for more exciting wins just like this one as it happens.

Big Win Paying Out €2.5m Mega Fortune Makes More Dreams Come True

We all know that Mega Fortune is a money maker, right? It’s made endless dreams come true and it’s showing no signs of slowing down either. This time NetEnt’s popular online slot secured SlotsMillions first ever millionaire winning a whopping €2,553,604.67!Player Wins the Mega Fortune JackpotOne lucky player has just had the perfect start to 2018 and becomes the first ever millionaire at the online casino. It was of course Mega Fortune that made it happen and this time it was a lucky UK player who has chosen to remain anonymous. A lucky UK player bags the €2.5m jackpot playing Mega Fortune at SlotsMillion Casino.The player had signed up to the casino just a few days before his life-changing win came. Once again, the game doesn’t disappoint and NetEnt has now seen its first multi-million-euro jackpot of the year! Last year they paid out an incredible €75 million in winnings and it certainly seems like this year is going to follow suit. Win the Luxury LifestyleMega Fortune is known for it’s luxury theme and only too often is it making that lifetime become a reality for players around the world. Set across 5-reels and 25 paylines it’s one of NetEnt largest online pooled jackpot games which gives you the chance to hit the mega jackpot on every single spin. Happy Player, Happy Team!We’re extremely thrilled for the player and send massive congratulations for the entire AskGamblers team. NetEnt are pretty thrilled too! Henrik Fagerlund, the Chief Product Officer said, “What a great start to the year it’s been for the lucky winner and we’re so pleased that we’ve been able to play a part in his life-changing moment.” He also went on to say: “Mega Fortune is a long-time favourite with NetEnt players, so it’s no surprise to see it claim the first winner of 2018 and we hope it continues to be a lucky year for everyone who has a spin!”