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Has a big variety of games from all providers. I only play here for the Novomatics. Website seems to work quick enough and all slots seem to work properly.
Live chat never available, lengthy delays to replies via email. Withdrawals are not processed on a weekend and take longer than the 24-48 hours stated here. More like a week or more at least. Poor customer service and confusing verification process. Poor bonus structure.
Yeah easy format design of website. many games to choose from. The main reason I play here and to be honest the only reason me is the lock feature for withdrawal is it is only casino I'm aware of in Australia which has such a thing all casino should I dump Miss or a similar thing.
Ok I'm sure you guys expect want I am going to say. I've been playing at the casino 4 years I have no problems with them they were one of my regulars as of about December is changed when all of a sudden a withdrawal took three to four week to arrive to me lol constantly getting excuses from the chat agents. sure accidents happen something about a banking system being installed through their payment provider whatever that means was the issue things will be running smoothly I was told. The next time I withdrew money it's didn't arrive quickly that used to but it was not late I was not unhappy about this. Few more withdrawals until my recent one they have been stuck in processing for no reason even sometimes it's a validated only to speak to a chat agent a couple days later to find out it is not validated there is always an excuse with these guys.
Just because all of people's complaints get resolved does not give a right to be holding onto people's money. They always blame their payment provider I'm sure you guys earn a lot of money... ? I'm sure you guys could I forward a payment provider that is a good one and pays on time and promptly and is reliable to keep your customers happy or you could keep doing what you were doing and I think you guys will not have many customers anymore. I currently I have a withdrawal which placed on the 6th of September. I just logged in and it is a 9th of September it is not even past the processing stage it says and validated still. It clearly states everywhere in their own terms that withdrawal rules are processed within 24 hours usually in your account within 2 to 5 days give or take. Even when my withdrawal slip process tear I expect them to be late I don't know when they were off at other casinos I know when I'm going to get my money. I have been putting off putting a complaint in here as I send it unnecessarily and I did not want to damage their company that I think the more people letting others know what is going on would perhaps persuade them to fix their problem. I expect they will eventually pay me that is not the in Australi in Australia it is very hard or impossible to get to speak to a chat agent as it is between 12 a.m. and 4 a.m. that they seem to be available if you email them you get a vague response within a day to 2 days I have asked them to call me I have offered to call them and pay for a phone call it is about principal I am waiting to hear from them. I'm not sure if they will call me, I have asked them to in the past and they don't. The irony, here is what reads on their "contact us" page. "If you wish us to contact you via phone, send us a message and we will call you back as soon as possible!... Thank you ask gamblers
Hi Haydenrhodes86, First of all, thanks for taking the time to write a review here. I'm glad to read that you're happy about our withdrawal lock feature. We actually have more features on their way, also aiming at offering a safer gambling experience at SlotsMillion. Regarding your negative points, I apologise on behalf of the customer support team for not finding the time to call you back when you first requested it. As you highlighted it, our support team current working hours don't necessarily match with yours, which obviously makes it harder to coincide. However, since then, our agent Aroa did manage to talk to you over the phone and together you find a solution for the SWIFT code we were missing to process your payment. So, we're glad everything could be solved right after our call :) If there is anything we can do to assist, please reach out with us, Thomas - SlotsMillion.
Fast withdraw / up to 1 hour amount 1 -5000 eur, or 1 day, today they send me 17000 immediately, yesterday I win with Dead or Alive II and today I have money already / , nice win, very many games and providers, very nice and friendly support.
Surprised fast withdrawal on debit card on Sunday, because it is Sunday, never seen before. Probably banks start working faster,who know!!! Anyway thanks.
Very poor customer service. I have been trying to contact through emails Over the previous 24 hours and have had zero response,!
I made my first deposit and can’t claim any free spins other than the 20 given on deposit. Supposed to be a further 80.
I have tried to validate my phone many times after I accidentally registered my number incorrectly and can’t do this either!
I’m COMPLETELY UNIMPRESSED with this casino
Hi FABDECKIE, I am very sorry for this disappointing first experience you have had. We have hired 4 new agents in the team since you left this review in July, so you should no longer experience such waiting time in the future. I looked at your account and saw that one of our agents answered you the next day, explaining you the next steps to verify your phone number and how our welcome bonus 100 spins pack works. Sadly, we did not hear back from you. Feel free to get back to us anytime so we can proceed with verifying your phone number. Kind regards, Thomas - SlotsMillion team
Hello all, since I’m playing at slotsmillion I’ve realized that is the best site until now to play on,
I don’t know in the future but at the moment I will just gamble on their site. I have also a favorite game which I’m playing on and has good winnings. in case of winnings the payout sometimes takes 3-4 hours and the money are in your account in the same day of withdrawal if are done with trustly. At the moment I will give them infinite stars⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ because they deserve it. I’ve played on other sites as well but for me at the moment Slotsmillion is the best. I just wanted to share my experience with you players to experience yourselves as well. And one more thing I have account with them for long time I’m not at the beginning, and they’ve gained my respect. Good winnings and quick withdrawals!!! Take care all!!
At the moment is nothing as dislike i just play and enjoy the time spent on their site. I’m not saying that maybe in the future i cannot be disappointed because we never know but at the moment is alright. Thanks
I like the selection of games that they offer, very nice layout. Also I enjoy most of the game providers they have on there site. When you CAN talk to support they are kind.
If you are from Canada you get a lot of issues with delayed payments, also a lot of excuses why. Support is only on sometimes also they take an hour to respond, they don't offer a call back request.
The design of the site is as simple and bright as I like. Important information about the institution is available on separate pages listed in the convenient menu. I am glad that there is a list of manufacturers whose products are used in casinos, good for them. In general, the institution looks good and produces a very good impression. I will play here, and then we`ll see. But still I advise them to browse their site, make convenient navigation, then all will be swell. Automatic machines are clear. The drawings are beautiful, the quality of the graphics at a good level. I didn`t have a break, except for one occasion, when Wi-Fi wasn't working. Losing a bet at that time is was hurt.
This casino I play not so often. The Bonus Program is not bad. It gives extra cash within a year. The casino is fully multilingual, which allows you to understand its aspects without any problems. Another great thing is the presence of popular payment systems of our country. The slots are presented by leading developers, so, don`t worry for its honesty. Of course, I didn’t win big sums, but a couple of hundred were withdrawn, applications were processed quickly during the day and money came out to my wallet. The technical support responds quickly to any problem.
Excellent customer service team.
Long Live chat hours.
Friendly and professional staff.
Great selection of games.
Very fast withdrawals.
I would highly recommend Slotsmillion as I have been playing here for a while now and not only is it a great casino with a wide range of games, the customer service team are very friendly and always on hand to help with any queries! So an all round top casino with a lot going for it. Also a very nice touch by the casino by giving it's depositing players free spins every Tuesday, up to 200 in fact!
Nothing really. The process to withdraw for the first time can be lengthy but it is only because Slotsmillion are doing their job correctly and adhering to legislation and procedures.
I personally have to say “Wow” to Slots Million Casino. From their chat friendly (S) help department who assisted me with updating my contact information and informing me of any details that I might need to know about their banking services. To their deposits which were seamless, but where I have to give them a standing ovation is with their withdraw process (bank transfers). I have to say that I have not had any better of a withdraw procedure that I have had with Slots Million Casino, it was smooth, efficient and hassle free...
Well done Slots Millions!
Just to add one more piece, they have a great selection of games to top it off. I am literally on cloud nine...
Seriously, there is nothing I can say negatively about this casino...
I've not had one problem playing here. A huge selection of games, even with the lack of providers for Canada. Still plenty to choose from. Love the 5 dollar bonuses I receive pretty frequently.
Cashing out has been a breeze, registration was simple and support was really friendly.
Brands that aren't playable in Canada are still shown in the game selection, every once in a while I'll click a game wait for it to load only to get a "not available in canada" message. But once you know what brands do work you can use the the check boxes to organize the games yourself. So it's already kind of remedied.
So no complaints really.
I wanted to write this before, because this casino really deserves it!
They provide a large selection of all kinds of different games to play. Probably largest game selection you can find!
They are 100% trustworthy, my biggest win at their casino is 50, 000 Euros and I want to thank them for at least 3 things regarding my win.
1. I could withdraw my funds to my bank account here in Iceland without any problem
2. I was allowed to "lock" my withdrawal, and I wasn't tempted to cancel my withdrawal at any point
3. I had to provide evidence of who I am and that I own my kredid card, but that didn't take much time and their support is flawless!
One more thing that I think is worth mentioning, that is they have rules when using a bonus,like many other (or even all other) casinos have, but unlike all other that I have tried, they actually have a filter that stops any player when he tries to do something that their rules do not allow, such as using more that 5 euros per spin. I have experienced in another casino having my winnings taken away from me because, that casino said, I played for more that 5 euros per spin at some point or used "dobble or nothing" feature that made my win potentially become more that 5 euros.
One more thing; I get free spins quite frequently, 50 most of the time, even though I didn't play at their casino past few weeks. They even gave me 25 spins when I hadn't play for a month or so.
This online casino is my favorite!
There is nothing to complain about. And I'm sure that if there would be a problem they would be the fastest casino to fix it!
Before playing in this casino with pleasure. But I'm really thinking about playing again. I have been waiting for 3 days to withdraw, which has not been processed yet. I am very disappointed. Paying is deliberately delayed. You can not rely on money. Time and other days after being processed to enter my card. Before there were many quick withdrawals. Now it's not, You have to send many emails and pray for your money. Emails do not respond at all. They do not read them. You have the same email multiple times. I'm not happy with this casino. I spoke with the support, 3 days ago they did everything. Today I have no processed withdrawal. I do not recommend !!!! Do not know when they will pay !!!
Hi MITAK11, As commented in the previous review you wrote on the 23rd of February, the payment of your withdrawal was not processed on the 25th for a simple reason: until now we didn't officially process withdrawals on week-ends. However, for your personal knowledge, we have started to do so for a few weeks, at a low scale still, but we will start to process more and more to fulfil this need. Believe me there was absolutely no intention to delay your withdrawal and it was actually processed as soon as the Payment team came back to the office on Monday. Regards, Thomas - SlotsMillion.
Here is a little story we all know. Played a casino, get really lucky, make a withdrawal. Leave some money on balance, maybe I'll get lucky again... No luck there, cancelled the withdrawal... Few hours later lost all ;) This casino has an option to local your withdrawal and that says all about the Slotsmillion casino. Yes, I tried to cancelled that, no way, Jose ;) Gambling limits are easy to set, some FS from time to time...
That is something that showed me that this casino is "the man".
And overall a lot (!) of providers, slots running smoothly, support is professional. I say that this casino os a keeper.
Nothing really to dislike, I love it. Maybe, just maybe there should be some option, to buy with accumulated points or something, some prise/bonus/money etc
The time has come for me to write my thoughts and share my experiences. I have registered a few weeks ago, but I have not made a deposit because there is a lot of staying for this casino. He asked for the document verification and announced that I would post the money afterwards. I sent the documents for verification and only at that time I refused to accept a document that was previously recognized for the establishment of several E wallets of purses and several dozen casinos. OK. So this is going to be a strange casino. Taker is growing every day complaints about this casino and I am now happy that I have eliminated the possible problems that are more than likely here. Thanks AG for the info you provide to your users. Better play other Casinos that are well rated. I'm sorry for Slotsmilion, but it's so. bye.
Hi Stewex555, In order for me to understand your negative experience, I just had a look at your account and talked to the different person that have been in touch with you. First of all, I see that you created your account with us on the 29th of June 2015 and have had interactions with our Customer Support several time since November 2018 in order to validate your account. The reason why we haven't approved your account till now is because, as our agents informed you, the documents you provided us with to prove your identity and your address were either unreadable (for both the first ID and proof of address you sent), expired (for your bank document) or not valid (Skrill account - not valid due to the possibility of editing the address and Ecopayz account - no address visible). You did send us a passport picture that was approved but for the rest, it couldn't be approved for the reasons mentioned above. Note that this is a standard procedure that we and all casinos are forced to run -with apparently different level of accuracy- with all players playing under the MGA license to control gambling addiction or underage gambling, for instance. Regards, Thomas - SlotsMillion.
I played in this casino with great pleasure. I never had problems with withdrawing. But yesterday I asked for a withdrawal of 450 pounds.
I played in this casino with great pleasure. I never had problems with withdrawing. But yesterday I asked for a withdrawal of 450 pounds. Only TRUSTLY was available. It is the same bank account and the same variety of code written on my card with which I did not have an option to withdraw to the bank card but only TRUSTLY.So I have withdrawn another time. There is no other option active when I want to withdraw. They do not want to repay me because I have to ask for a retirement to the bank card. I sent a screenshot that shows only that there is an active TRUSTLY.I am very angry and indignant Why is there only one way of drawing in my account, there is no other way activated? The mistake is not mine. Three times I turned the money and again gave me to withdraw only with TRUSTLY.n other words, the casino gives you only to withdraw with ..... but we will not pay off. Another method is not activated in my account. I am very angry and disappointed with this casino. I'm not happy to play with them. I can safely enjoy my profit, but today-Saturday I am very unhappy and angry.I can not activate a card withdrawal - it's a casino job. Why do they do me? They do not want to pay, I'm very disappointed, Everybody plays for profit. to all friends for this. I thought this casino was very good before this happened.
Hi MITAK11, I am truly sorry to hear that you have experienced this situation. In summary, you have been requested to process withdrawal to the bank account linked to the your Monese card. This was in accordance to our T&C: 3.2.7. "Alea Gaming will credit you back using the same method and account as you have previously deposited with, when possible." I realised that it was not properly explained to you how you can process with this request and I am really sorry for that. It was clearly a miscommunication from our end. I am really happy to see that since you posted this review you have managed to request the withdrawal again. It has been processed this Monday and should reach your bank account beginning of next week, as the latest. Regards, Thomas - SlotsMillion.
Slots Million is a great casino for players. This is one of the best casinos, probably. They used to provide only slots. As I visit the casino recently, they also added table games and even Live Casino, wow. This is a great change.
Very nice selection of slots from different providers.
Interface is easy to navigate and search for games and/or filter providers.
Customer support is literally in my top 2 of all times, very nice and helpful.
Verification was made instantly.
Alot of depositing methods.
Never had issues with games lagging.
All in all a 10 stars casino.
Nothing really no negative experiences up too now except the fact that weekend withdrawals are not yet available
What I liked the most from Slotmillions’s offerings is the extensive game selection. I can choose a game by all top software providers and play a different one each time I join. This is something that's really important to me because I get bored easily. I was really happy to see that there are over 1000 slot games available, but even more excited to see that these games are provided by over 20 different developers, the most popular names I have come across.
For me, it is important to have a wide choice of bonuses, because I really enjoy freebies. I haven't claimed all of the promos, but I plan to since they look great.
This casino has by far exceeded my expectations. This casino offer almost every game provider except for novomatic. The layout of the casino can be made a bit easy to use but is as good as any.
I would like them to add novomatic games to their selection and this casino has a huge potential to make it big.
One of the best casinos out there. Huge slot selection and after a cool of period of 3 months, gambled a bit too much, I re opened my account and won 1k! And the best thing is that I got it just before christmast, after 2 days of winning it!
When playing abroad your account can get locked however they open it as soon as possible after verifying.
not much to like here. They have a good variety of games and it was fun playing until it came to withdrawing.
Still waiting for withdrawals from Dec 19th and 20th and they are still saying it is because of the holidays. It is now Jan 8th, and they are saying to wait until the weekend before they escalate this as an issue. Really unimpressed by this casino and their excuses to delay payment. It is not even a large amount.
selection of games is good and i finally won and requested 2 withdrawals of 100cad each.
Unfortunately there are no ewallets for Canada available so withdrawal can only be done via Wire Transfer. I requested withdrawal on Dec 15th an Dec 18th and they were supposedly processed on Dec 19th and 20th. Today is Jan 4th and I have still not seen any money in my account. They kept telling me to be patient as it was the holidays and it would take time to process.This being the 9th business day I think this is more than enough time to process this. I have forwarded a copy of my bank statement from Dec 19th to present so that they may investigate what happened to my withdrawals but now when I try to talk to them on there chat or email, they have not responded to me in 2 days.
I am getting rather frustrated and will most likely be closing this account once I finally get my money as their withdrawal methods are not very efficient.Need idebit or instadebit.
Played there for the first time and found a lot of different slots. Everything that is common can be found there. I had a big win with the first deposit and the both ones after the first wasnt really lucky, but still an awesome gameplay there.
Withdrawal could be faster and the menu should be a bit more clearer.
I like the numbers of games and the site looks really cool :) I also like that you can see how long you play a game and there is nothing more to say, great Casino! I uploaded my documents in the night and at midday I got an answer so they are really fast in checking your documents. Next time when i play in an online Casino it will be Slotsmillion.
It’s ok I guess! Not Much to say.
< content removed > up my withdrawal. Made a withdrawal in November 17 still nothing reached out to them prior after not receiving nothing after 2 days and now it’s been 7 days. Supposedly I should receive my money within 5 days. Asked for explanation my email was ignored. Honestly it would give a player second thought of continuing to play on this site. Also they never seem to Offer any bonuses pretty disappointing
Hi Lora83, as already explained to you by our Player Satisfaction manager earlier today, we do understand the frustration and we would like to apologize on behalf of the Payment department for this human mistake while processing your withdrawal that caused a delay in reaching your account. Note that we are currently integrating Interac to SlotsMillion to process much faster withdrawals in Canada, without any intermediary bank(s). I wish you a great day and hope you'll make a good use of what's waiting for you in your lobby to compensate our mistake :)
I enjoy the wide variety of games and the fact that the live chat staff are quick to respond and very helpful
Hi Stac3ylee, thanks for the great review. Happy to hear you're enjoying your experience with us :)
Big withdrawal limit and quick payouts are important signs that a casino is well backed financially and well run. SlotsMillion has both of these. One of my first casinos to check on when I am looking for big progressives.
Hi ER2000, thank you for taking the time to write a review and the good rating :)
Nice selection of slot games from a varied a selection of providers.
Laggy slots that never pay out. Can't cancel bonuses, which leads to depositing raw but not being able to buy features due to an old bonus still being active.
I love the range of games, they have every game imaginable and they load quickly
I have played on here for a couple of months and I liked it. The great diversity of games that they have is fabulous. The verification and withdrawal is very fast. The collection of slot games is excellent. I liked almost everything about Slotsmillion Casino, for me, it is the undisputed king of online casinos.
24/7 chat would be good for those on this side of the world
- Fast withdrawals considering the average brands available to Canadian players like me.
- Helpful and nice customer support.
- Best variety of slots I have found.
- I wish they had live games but that's the only missing aspect that "bothers" me. Apart from that, it's a very good casino, I can only recommend it!