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SlotsMillion Casino

Player Rating 133 reviews
7.6/10
133 reviews
Complaint Response 58 complaints
2 days avg. 58 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Over 4,000 games from top-tier vendors
What we don’t like
  • Multiple country restrictions
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SlotsMillion Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.slotsmillion.com
Established
2014
Licences
Malta Gaming Authority
Company
Languages
English, Finnish, German, Norwegian, Swedish, French
Casino Type
Instant Play, Mobile, Live Casino

SlotsMillion Casino is a diverse online casino with a clean instant-play interface and a massive selection of video slots. It’s powered by multiple software platforms, including Microgaming, NetEnt, Play'n GO, Pragmatic Play, Yggdrasil Gaming, Playtech, and many others. SlotsMillion Casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, SlotsMillion Casino does not permit players from several countries and territories including but not limited to the United States, France, Belgium, Denmark, Russia, and the Cayman Islands. For the full list of restricted countries, please refer to the 'More casino details' tab.

Security and Fairness

Players can rest assured that their personal and financial information will be protected thanks to SSL encryption, the gold standard of online security. It works by obscuring all sensitive details, making it impossible to read or decode information like user details, credit card numbers, banking information, and other confidential data.

SlotsMillion Casino selects only games from reputable vendors. All of the slots at the casino have been audited by an independent testing firm to ensure fair play. As such, players can rest assured that the games produce random results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for SlotsMillion Casino. Learn more about complaints.

Show all complaints
SlotsMillion Casino - Completely unable or unwilling to verify my account
I would like to raise a complaint about Slotsmillion and their unwillingness to verify my account over the course of 7 weeks.

5/26 - Signed up to Slotsmillion
5/26 - Slotsmillion requested documents from me
5/27 - Withdrew $1,159.65
5/27 - Documents refused by Slotsmillion for no reason, they were perfect
5/28 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
5/30 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
6/1 - Withdrawal cancelled
6/3 - Slotsmillion asked for 'Documents' again, having been sent the documents 3 times at this stage, and failing to provide a reason for their decline
6/3 - Slotsmillion said Phone verification was required. Despite over 10m attempts, their SMS text didn't send. Live chat would later eventually admit it was broke and verified my phone number automatically, without the need for an SMS anymore... strange.
6/17 - Withdrawal requested again after several live chat sessions
6/17 - Phone verification requested again, after I've already been through all of this
6/17 - Generic email received again, asking for 'Documents' with no indication of what is even being requested, or why the 5+ previous perfectly valid uploads were refused
6/17 - Slotsmillion asked for document to confirm I'm a real Canadian citizen, which doesn't make sense as ID was already uploaded multiple times.
6/22 - They accepted ID verification of another name which was on my bank statement (Joint bank account) and said I still need to verify phone number. They also asked for utility bill. I explained right away I don't have a utility bill as I'm a student
6/23 - Asked to contact support about withdrawal. Generic email about documents again when I've uploaded these more times than I can count. No specifics about why they're refused.
6/23 - Some of my documents were reverted to not verified, despite having been verified before. Asked for Utility Bill again, told them I don't have one and explained I've sent in bank statement numerous times. Asked for phone verification yet again despite Slotsmillion being aware of the issue.
7/3 - Withdrawal requested again. Phone validation requried yet again despite Slotsmillion being aware of the issue. Asked them to call me and they never did. Provided phone number and time, with timezone. They just didn't ring.
7/10 - Withdrawal cancelled again. Generic email received about documents, without any specific explanation of why documents are being refused.
7/8 - Withdrawal requested again
7/8 - Phone validation requested again, even though we've been through this 10 times at least
7/8 - Was told that my account was validated via email. I would later find out that it wasn't.
7/9 - Asked for phone validation again. They refuse to listen to me explaining it is impossible to verify phone number with their system, and failure to phone me or text me.
7/14 - Asked for documents again, with no explanation of why I was told account was verified when it wasn't, or why my documents were wrong. I also had a document pending on their site and they hadn't even looked at it at this stage. I think it was my ID selfie. My account is locked so I can't even check.
7/15 - I sent numerous emails to slotsmillion explaining 1. They aren't specifying what was wrong with my documents at any stage, and refusing them for no reason, 2. They are being clearly unwilling to verify my account, 3. They are asking inconsistent requests, 4. repeated requests for things already dealt with, 5. losing my messages, 6. poor communication, 7. slow responses to emails, 8. ignoring emails, 9. amongst several other issues.
7/15 - Almost 2 months after withdrawal request, Slotsmillion asked me for Main source of income to be uploaded on their site. Despite this being a ridiculous request almost 2 months later when they could have asked for this any time, I emailed proof of employment income. My account is blocked so couldn't upload it.
7/18 - Asked for Selfie holding ID (Already uploaded, and apparently approved weeks ago), A different Proof of Address (Had already uploaded bank statement and explained numerous times I don't have a Utility Bill, but can upload multiple bank statements if needed), A proof of Affordability (Already uploaded proof of employment income, showing I was able to afford the $200 I deposited to Slotsmillion almost 2 months ago)
7/18 - I give up on dealing with Slotsmillion and their complete unwillingness to verify my account, and raise the complaint here. I have spent over 20 hours dealing with them and they are not willing to verify.

The issue is that there is a complete breakdown of communication across all departments of slotsmillion. They constantly forget what I've sent in, revert documents to not verified, and the cycle continues. It is a complete infinite loop of requirements

Josh
staus Unresolved
$1159.65
SlotsMillion Casino - Withdrawal delayed without a valid reason

On 20/10/2021, I made a deposit at SlotsMillion claiming a 100% welcome bonus. This include 100 free spins, as well. I received 40 out of 100 free spins, which I claimed on Blood Suckers II. I made around £5 on the free spins. It seems they have a very good online system that will show you, separately, how much you have to wager from the welcome bonus money and the free spins amount you made.

I lost the cash I deposited, £20. I started playing the bonus money and, eventually, I was able to clear the wagering requirements and make more than £100. I withdrew £100 on 21/10/2021 at 17:20. I still had some real money balance to play with, but after withdrawing I lost the £5 I made on Blood Suckers II, which I was happy with.

On the same day, 21/10, I was sent an email with another 30 free spins out of the 100 (included in the welcome package). I played those as well. I lost the remaining money balance and whatever I made from the 30 free spins.

Everything was fine until this point.

It is 26/10/2021, 09:40, and I still have not received my withdrawal. I used PayPal to deposit and withdraw. This kind of transactions take just a few minutes.

I have contacted customer service several times and I was told several lies/false advertising lines.

Firstly, the reason I signed up to the website was that, on AskGamblers, the withdrawal timeframe was advertised as 0-24h.

Secondly, after I contacted them, I was told the terms and conditions say up to 48h. Which, in fact, is false, because their terms and conditions say the following: "According to 3.3.12. You agree to only use our site for the purpose of entertainment. We will aim to process a request for withdrawal in every 24 hour period, however it may take up to 72 hours to approve or deny such request.".

Thirdly, I contacted the casino after 72 hours, a couple of times, and at the time of writing this complaint my withdrawal has not yet been processed after more than 110 hours, when a PayPal transaction takes minutes.

Lastly, I would like to mention a couple of other things that I found strange. After I complained several times, on Monday morning, it seemed my access to online chat was "not working". It only worked a couple of hours after I sent/got a reply to a normal email chase. Moreover, I did not receive the remaining 30 free spins email notification, on the third day as advertised. I had to chase them myself to receive them. Furthermore, it seems bizarre, how in general, there are always time consuming checks whenever someone wins, even a small amount of money, but never when the casino takes your money.


In conclusion, I would like them to pay my withdrawal asap, as I gave them enough time to process it. At this point, they have broken their own rules and it's fine, but if I broke the same rules, I would have been banned from using their website with no means of appeal.

Please find attached supporting evidence.

staus Resolved
£100
SlotsMillion Casino - Rejecting legitimate winnings due to 'non-recreational use of bonuses'
I played this casino slotsmillion with 100€ deposit and got 100% bonus. I lost my own money and played with the bonus money. I wager it all and won 1160,85€ and tried to withdraw that after I noticed its possible. It got rejected and I downloaded my documents to this casino. After that again my withdraw was cancelled and this time all my money was taken away. I asked about this in the chat and didn't get clear answer. I mistaken spoked that I didn't use any bonus money and won with my own money but after the chat I checked this and noticed I used the bonus and managed to wager it all. Didn't remember it anymore after the weekend. However I didn't get answer that what was wrong because I didn't play any forbidden games, I didn't use too high stake in the bet and wager it all 40x. They only said in the chat that I abused their bonus or their system has detected me abusing the bonus. What does that mean? Because as I see it I have done everything right based on their terms and conditions by wagering the bonus by 40x with the right games and with the right amount of stakes. Also I downloaded the documents they required. They didn't say anything about the wagering being too short or that the documents are bad. They didn't answer me nothing more that that their system detected bonus abuse. Can you please check this and at least tell me what I did wrong that I can't really see. I would really much like to get my 1160,86€ winnings.
staus Rejected

Complaint Statistics

Resolved 54
Avg. Amount $ 1,865
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Player rating
7.6/10 133 reviews

Top reviews from our players

- Fast withdrawals considering the average brands available to Canadian players like me.
- Helpful and nice customer support.
- Best variety of slots I have found.

- I wish they had live games but that's the only missing aspect that "bothers" me. Apart from that, it's a very good casino, I can only recommend it!

Has a big variety of games from all providers. I only play here for the Novomatics. Website seems to work quick enough and all slots seem to work properly.

Live chat never available, lengthy delays to replies via email. Withdrawals are not processed on a weekend and take longer than the 24-48 hours stated here. More like a week or more at least. Poor customer service and confusing verification process. Poor bonus structure.

Yeah easy format design of website. many games to choose from. The main reason I play here and to be honest the only reason me is the lock feature for withdrawal is it is only casino I'm aware of in Australia which has such a thing all casino should I dump Miss or a similar thing.

Ok I'm sure you guys expect want I am going to say. I've been playing at the casino 4 years I have no problems with them they were one of my regulars as of about December is changed when all of a sudden a withdrawal took three to four week to arrive to me lol constantly getting excuses from the chat agents. sure accidents happen something about a banking system being installed through their payment provider whatever that means was the issue things will be running smoothly I was told. The next time I withdrew money it's didn't arrive quickly that used to but it was not late I was not unhappy about this. Few more withdrawals until my recent one they have been stuck in processing for no reason even sometimes it's a validated only to speak to a chat agent a couple days later to find out it is not validated there is always an excuse with these guys.

Just because all of people's complaints get resolved does not give a right to be holding onto people's money. They always blame their payment provider I'm sure you guys earn a lot of money... ? I'm sure you guys could I forward a payment provider that is a good one and pays on time and promptly and is reliable to keep your customers happy or you could keep doing what you were doing and I think you guys will not have many customers anymore. I currently I have a withdrawal which placed on the 6th of September. I just logged in and it is a 9th of September it is not even past the processing stage it says and validated still. It clearly states everywhere in their own terms that withdrawal rules are processed within 24 hours usually in your account within 2 to 5 days give or take. Even when my withdrawal slip process tear I expect them to be late I don't know when they were off at other casinos I know when I'm going to get my money. I have been putting off putting a complaint in here as I send it unnecessarily and I did not want to damage their company that I think the more people letting others know what is going on would perhaps persuade them to fix their problem. I expect they will eventually pay me that is not the in Australi in Australia it is very hard or impossible to get to speak to a chat agent as it is between 12 a.m. and 4 a.m. that they seem to be available if you email them you get a vague response within a day to 2 days I have asked them to call me I have offered to call them and pay for a phone call it is about principal I am waiting to hear from them. I'm not sure if they will call me, I have asked them to in the past and they don't. The irony, here is what reads on their "contact us" page. "If you wish us to contact you via phone, send us a message and we will call you back as soon as possible!... Thank you ask gamblers

Hi Haydenrhodes86, First of all, thanks for taking the time to write a review here. I'm glad to read that you're happy about our withdrawal lock feature. We actually have more features on their way, also aiming at offering a safer gambling experience at SlotsMillion. Regarding your negative points, I apologise on behalf of the customer support team for not finding the time to call you back when you first requested it. As you highlighted it, our support team current working hours don't necessarily match with yours, which obviously makes it harder to coincide. However, since then, our agent Aroa did manage to talk to you over the phone and together you find a solution for the SWIFT code we were missing to process your payment. So, we're glad everything could be solved right after our call :) If there is anything we can do to assist, please reach out with us, Thomas - SlotsMillion.

user avatar

Fast withdraw / up to 1 hour amount 1 -5000 eur, or 1 day, today they send me 17000 immediately, yesterday I win with Dead or Alive II and today I have money already / , nice win, very many games and providers, very nice and friendly support.

Surprised fast withdrawal on debit card on Sunday, because it is Sunday, never seen before. Probably banks start working faster,who know!!! Anyway thanks.

Very poor customer service. I have been trying to contact through emails Over the previous 24 hours and have had zero response,!
I made my first deposit and can’t claim any free spins other than the 20 given on deposit. Supposed to be a further 80.
I have tried to validate my phone many times after I accidentally registered my number incorrectly and can’t do this either!
I’m COMPLETELY UNIMPRESSED with this casino

Hi FABDECKIE, I am very sorry for this disappointing first experience you have had. We have hired 4 new agents in the team since you left this review in July, so you should no longer experience such waiting time in the future. I looked at your account and saw that one of our agents answered you the next day, explaining you the next steps to verify your phone number and how our welcome bonus 100 spins pack works. Sadly, we did not hear back from you. Feel free to get back to us anytime so we can proceed with verifying your phone number. Kind regards, Thomas - SlotsMillion team

user avatar

Hello all, since I’m playing at slotsmillion I’ve realized that is the best site until now to play on,
I don’t know in the future but at the moment I will just gamble on their site. I have also a favorite game which I’m playing on and has good winnings. in case of winnings the payout sometimes takes 3-4 hours and the money are in your account in the same day of withdrawal if are done with trustly. At the moment I will give them infinite stars⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ because they deserve it. I’ve played on other sites as well but for me at the moment Slotsmillion is the best. I just wanted to share my experience with you players to experience yourselves as well. And one more thing I have account with them for long time I’m not at the beginning, and they’ve gained my respect. Good winnings and quick withdrawals!!! Take care all!!

At the moment is nothing as dislike i just play and enjoy the time spent on their site. I’m not saying that maybe in the future i cannot be disappointed because we never know but at the moment is alright. Thanks

I like the selection of games that they offer, very nice layout. Also I enjoy most of the game providers they have on there site. When you CAN talk to support they are kind.

If you are from Canada you get a lot of issues with delayed payments, also a lot of excuses why. Support is only on sometimes also they take an hour to respond, they don't offer a call back request.

The design of the site is as simple and bright as I like. Important information about the institution is available on separate pages listed in the convenient menu. I am glad that there is a list of manufacturers whose products are used in casinos, good for them. In general, the institution looks good and produces a very good impression. I will play here, and then we`ll see. But still I advise them to browse their site, make convenient navigation, then all will be swell. Automatic machines are clear. The drawings are beautiful, the quality of the graphics at a good level. I didn`t have a break, except for one occasion, when Wi-Fi wasn't working. Losing a bet at that time is was hurt.

This casino I play not so often. The Bonus Program is not bad. It gives extra cash within a year. The casino is fully multilingual, which allows you to understand its aspects without any problems. Another great thing is the presence of popular payment systems of our country. The slots are presented by leading developers, so, don`t worry for its honesty. Of course, I didn’t win big sums, but a couple of hundred were withdrawn, applications were processed quickly during the day and money came out to my wallet. The technical support responds quickly to any problem.

SlotsMillion Casino News

Read all news about SlotsMillion Casino, check for updates and stay tuned for exclusive bonuses.

Get SlotsMillion Casino's Friday Happy Hour Bonus
Promotion Get SlotsMillion Casino's Friday Happy Hour Bonus

On Fridays we celebrate! And at SlotsMillion Casino they have a Happy Hour to help you embrace that Friday Feeling. Their Happy Hour runs every Friday and gives you the chance to claim a special deposit match bonus to get more out of your next deposit.Kickstart Your WeekendMore funds = more fun, which is why at SlotsMillion Casino, you now log into your account every Friday for a Happy Hour deposit bonus.You will need to be a member and log into your account every Friday between 6 and 12 pm (your local time). Once you’re in your account, you’ll be able to see if you have received a Happy Hour bonus to kickstart your weekend.If you’re a member at SlotsMillion you could receive a special Happy Hour Bonus if you log into your account every Friday.Once you are logged into your account, you could get a 20% up to 100€ / $100 / £100 / 1000 Kr!Whichever bonus is waiting in your account is yours for the taking. All you have to do is make the qualifying deposit to get started.The Fine PrintBefore you go, there are some essential things you need to know. You need to have made at least one deposit; you can check out their 100% up to €200 welcome bonus.Your bonus will be valid in your account for three days, and there is a 48x playthrough requirement. The maximum bet is set at €5, and any bigger bet could result in your bonus and winnings being forfeited.Full Terms and Conditions also apply and can be found at the casino. The rest is up to you, good luck!

Enjoy Your Lunch Break at SlotsMillion for 20 Daily Spins
Promotion Enjoy Your Lunch Break at SlotsMillion for 20 Daily Spins

SlotsMillion Casino has reinvented weekdays! They don't need to be boring anymore because you can now take a Slot Lunch Break and claim 20 sweet spins, Monday to Friday.Take a Slunch BreakNext time you take a break at work, take a Slunch Break. Every week you can visit SlotsMillion Casino Monday to Friday from 11 am to 1 pm and get 20 spins to use on the popular Chilli Heat Megaways Slot.The best news is that you can take up to four Slunch Break bonuses daily, collecting up to 80 spins.To enjoy this offer, log into your SlotsMillion Casino during the weekdays and deposit during the promotional times.To receive your spins, you must be a member at the casino, deposit during the correct time and day and use the following steps:Log into your account at SlotsMillion CasinoDeposit a minimum of $20Open the My Bonuses page to claim your 20 Slunch Break spinsYour spins will be credited on Chilli Heat Megaways with a value of $0.20 per spin. You can claim one set of bonus spins at a time, but you can claim up to four Slot Break bonuses daily.Don't Forget the Terms and ConditionsThe casinos' full terms and conditions apply, meaning there is a maximum bet of $5 / £3 when you're playing with bonus funds. You'll have 24 hours to use your bonus and check which games can and can't be played to avoid losing your winnings.Enjoy!

Watch the Moment a Lucky SlotsFighter Wins £10,000 at SlotsMillion Casino
Big Win Watch the Moment a Lucky SlotsFighter Wins £10,000 at SlotsMillion Casino

Boy oh Boy are our SlotsFighter contestants turning up the heat! We are completely thrilled to hear that a lucky SlotsFighter won a staggering £10,000 in a solo game whilst playing at SlotsMillion Casino. And thanks to Twitch it was all caught live. Don’t worry if you weren’t tuned in at the time because we have the winning video for you to watch right now. From Zero to 10K on One GameIt was just another ordinary day for Mario as he decided to play at one of his well-liked online casinos whilst streaming live on Twitch. With a massive selection of online slots and games to choose from Mario just jumped between games in what seemed like a gaming session just like his others. Little did he know what was about to happen. While onlookers watched him play and with Mario interacting with his viewers, he decided to play Merkurs classic Magic Mirror Deluxe II Slot. He also decided to raise his stake to £2 when he hit his first bonus. Nothing out of the ordinary there with just a 50x win. Mario played online slots at SlotsMillion Casino whilst onlookers watched live on Twitch.But Mario was determined he wasn’t going to give up and kept going when he was lucky to catch another bonus round just a few spins later.Determination Paid OffMario admitted that the chances of hitting a big win at this point was probably one in a million since Merkur games are known for their high volatility.He got the Aces as his expanding symbol, so he let the reels spin and in just a few spins later the retrigger came in which game him an extra expanding symbol for the rest of the free spins. But it wasn’t just any symbol! It was the games top paying symbol. And in just a few spins later one of Mario’s dream came true. He got a full screen of the top paying symbol landing him the jackpot. He won a 5000x multiplier and a total win of £10,000.The top paying symbol expanded to fill the entire reels landing Mario a 5000x multiplier and £10,000 in cash.Understandably, Mario was in complete shock, like nothing he had ever experienced before. Naturally his fans who had just watched this happen on Twitch were equally as impressed and the chat went crazy congratulating him. Mario said it is his biggest ever win so far and we could not be more pleased. Be sure to tune into the Twitch channel for more exciting wins just like this one as it happens. 

Paying Out €2.5m Mega Fortune Makes More Dreams Come True
Big Win Paying Out €2.5m Mega Fortune Makes More Dreams Come True

We all know that Mega Fortune is a money maker, right? It’s made endless dreams come true and it’s showing no signs of slowing down either. This time NetEnt’s popular online slot secured SlotsMillions first ever millionaire winning a whopping €2,553,604.67!Player Wins the Mega Fortune JackpotOne lucky player has just had the perfect start to 2018 and becomes the first ever millionaire at the online casino. It was of course Mega Fortune that made it happen and this time it was a lucky UK player who has chosen to remain anonymous. A lucky UK player bags the €2.5m jackpot playing Mega Fortune at SlotsMillion Casino.The player had signed up to the casino just a few days before his life-changing win came. Once again, the game doesn’t disappoint and NetEnt has now seen its first multi-million-euro jackpot of the year! Last year they paid out an incredible €75 million in winnings and it certainly seems like this year is going to follow suit. Win the Luxury LifestyleMega Fortune is known for it’s luxury theme and only too often is it making that lifetime become a reality for players around the world. Set across 5-reels and 25 paylines it’s one of NetEnt largest online pooled jackpot games which gives you the chance to hit the mega jackpot on every single spin. Happy Player, Happy Team!We’re extremely thrilled for the player and send massive congratulations for the entire AskGamblers team. NetEnt are pretty thrilled too! Henrik Fagerlund, the Chief Product Officer said, “What a great start to the year it’s been for the lucky winner and we’re so pleased that we’ve been able to play a part in his life-changing moment.” He also went on to say: “Mega Fortune is a long-time favourite with NetEnt players, so it’s no surprise to see it claim the first winner of 2018 and we hope it continues to be a lucky year for everyone who has a spin!”

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