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SlotsMillion Casino - Rejecting legitimate winnings due to 'non-recreational use of bonuses'

REJECTED
Complaint Info
Disputed casino SlotsMillion Casino
Reason Declined payment
Inactive user
Posted on July 3, 2020

I played this casino slotsmillion with 100€ deposit and got 100% bonus. I lost my own money and played with the bonus money. I wager it all and won 1160,85€ and tried to withdraw that after I noticed its possible. It got rejected and I downloaded my documents to this casino. After that again my withdraw was cancelled and this time all my money was taken away. I asked about this in the chat and didn't get clear answer. I mistaken spoked that I didn't use any bonus money and won with my own money but after the chat I checked this and noticed I used the bonus and managed to wager it all. Didn't remember it anymore after the weekend. However I didn't get answer that what was wrong because I didn't play any forbidden games, I didn't use too high stake in the bet and wager it all 40x. They only said in the chat that I abused their bonus or their system has detected me abusing the bonus. What does that mean? Because as I see it I have done everything right based on their terms and conditions by wagering the bonus by 40x with the right games and with the right amount of stakes. Also I downloaded the documents they required. They didn't say anything about the wagering being too short or that the documents are bad. They didn't answer me nothing more that that their system detected bonus abuse. Can you please check this and at least tell me what I did wrong that I can't really see. I would really much like to get my 1160,86€ winnings.

Posted on July 6, 2020

Dear OLIVERMAN,

Our fraud team has identified that your registration information as well as your playing pattern is clearly identical to the other Finish Welcome Offer bonus abusers. For that reason all bonus wins have been voided in line with our Bonus Terms and Conditions 12.3.3.

If you are not satisfied with the resolution of your complaint, you may refer to our alternate dispute resolution (ADR) entity, Promediate, which can be contacted through the website https:­//w­ww.p­ro­med­iat­e.c­o.uk, at enquir­ies­@pr­ome­dia­te.c­o.uk or by telephone at 0203 621 3908

Best regards,

SlotsMillion team.

AskGamblers
Posted on July 6, 2020

Dear SlotsMillion Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­[email protected]­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

AskGamblers
Posted on July 7, 2020

Dear all,

Following a careful review of valid information and proof presented by SlotsMillion Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

SlotsMillion Casino Complaints

  • 53 of 53 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,911 USD avg amount

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