Slots Village Casino

Item: Slots Village Casino
Rating: 1
Author: Sharon D.

The casino is closed.

Player Rating 16 reviews

5.4/10

16 reviews

Complaint Response 24 complaints

2 days avg. 24 complaints

What we like

0-24 withdrawal time frame
Mobile-friendly
Top-tier software providers
Live chat open 24/7

What we don’t like

72 hour pending period for withdrawals

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Slots Village Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.slotsvillage.com

Established

2008

Licences

Costa Rica Gambling

Company

Blacknote Entertainment Group Limited

Affiliate Program

Revenue Giants

Languages

English, German, Portuguese, Spanish, French

Casino Type

Instant Play, Mobile, Crypto Casino

Deposit Methods

American Express, Bank Wire Transfer, Payz, MasterCard, Money Transfer, Neteller, Paysafecard, Visa, Entropay, iDEAL, Sofort, POLi, Neosurf, QIWI, Skrill, AstroPay Card, Bitcoin, WebMoney, AstroPay Direct, Easy EFT, UPayCard, Flexepin, CASHlib

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Money Transfer, Neteller, Payz, Skrill, Bitcoin, Ethereum

Withdrawal Fees

Withdrawal Limit

EUR 4,000 per week

Currencies

Argentine pesos, Australian dollars, Brazilian reals, Canadian dollars, Euros, British pounds sterling, Tunisian dinars, US dollars, South African Rand

Pending Time

72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 0-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Parlay, Rival, Betsoft, IGT (WagerWorks), Visionary iGaming, VIVO Gaming, Habanero, Pragmatic Play

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Slots Village Casino is a luxurious online casino with the mission of providing online entertainment to as many players as possible. The casino features online slots, table games and video pokers from world-class game providers such as Microgaming, Betsoft, IGT, Pragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. Slots Village Casino is licensed under the jurisdiction of Costa Rica.

Restricted Countries

Slots Village Casino does not accept players from the United States, Denmark, Italy, Australia and several other countries. Full list of restricted countries can be found under 'More casino details' section.

Mobile Gaming

All of Slots Village Casino’s games are designed to work the same across all devices. This means that players can play on their computers, smartphones, and tablets and get the same gaming experience on all of their devices.

Security and Fairness

It's of the utmost importance that online casinos protect their players from harm. Slots Village Casino accomplishes this with its tough security protocol. All data sent to and from their servers is protected with state-of-the-art 128-bit SSL encryption. Additionally, their privacy policy guarantees that all of your personal and financial information is kept away from third parties.

Support

Players at Slots Village Casino should have no problem getting their inquiries resolved in a timely manner. Slots Village Casino features 24/7 live chat, the best customer support solution by far. Members who would prefer to contact them via e-mail can choose that option as well.

Virtual Games

Because Slots Village Casino offers games from top-tier software providers like Microgaming, Betsoft, IGT and Pragmatic Play, there is plenty of slot machine action going on at the casino. Their selection of slots ranges from traditional three-reel games to some of the most flashy and bonus-filled video slots in the business including titles like Da Vinci's Treasure slot, Pixie Wings slot, Asgard slot and Wild Spells slot. Slots Village Casino likely has one of the biggest progressive jackpot pools in the industry totalling several millions of dollars.

Players who are more into table games will be able to choose among a variety of titles such as Pontoon, Royale Blackjack, Dragon Tiger, Baccarat and others.

As for other games, Slots Village Casino offers video pokers including Double Joker, Deuces Wild and Joker Poker.

Live Casino

In addition to virtual table games, players can take a seat at Slots Village's live casino and feel the thrill of playing against beautiful live dealers in real time. The most popular casino games include Live Blackjack, Superb6, Live Baccarat and Live English Roulette.

Complaints

Read the complaints other players have left for Slots Village Casino. Learn more about complaints.

Show all complaints

Submit complaint

Refusal to pay withdrawal, refusal to prove their accusations

Will not payout, i played 5th street races, asked the help line about using bonus money made from using my own money on the free spins races. They said it was good to use. Over 3 months, i made over $3200, paperwork was all verified, requested a $250 withdrawal, was rejected and account closed. " Hello,please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your Slotsvillage Casino account.

Please keep in mind that also your winnings were voided as per our rule:

2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.

Also your deposit of AUD 60 was refunded ans should reach you in up to 10 business days.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors." i responded with this email, " I do not understand , why have you closed my account? i am a pensioner and a registered wildlife carer , i was hoping to use any money i was lucky enough to win to help feed animals that are orphaned, especially since the Bushfires here in Australia have killed so many. I am a player on Planet 7 Oz casino and have never had a problem. Jevse72. I enjoyed playing the races on other casinos like jackpot 7 but i did not like the rebuy in that was allowed. All i can assume is that seeing i was lucky enough to have won money playing your 5th street races and i had a good run, you just are refusing to pay money. You expect people to lose , not win. I played exactly as your rules stated to play and also as your help chat said to play. You have completely blindsided me as to why i have been Closed. Your rule you showed , 2.5.6. , " reasonable suspicion " means to never have to pay any winners. Can you have the Decency to tell me what this " reasonable suspicion " is about? J

They sent back ," Hello,

We hope this message finds you well.

Please note that the account has been closed as per management decision following a complete review of the account activity, in accordance with the aforementioned Terms and Conditions of the website.

The account unfortunately cannot be re-enabled and any balance present on the account at the time of closure has been automatically frozen by the system.

Your deposit was also refunded and should reach you in up to 10 business days.

We apologize for any inconvenience caused and we appreciate your understanding in this matter.

Have a great day!". Not once have they given any evidence that i broke any of their rules, and i asked their chatbox for directions and followed completely. As far as i can see, they just did not want to pay out as i only deposited once and they made no money from me. I broke no rules as to what their on Chatbox Personal told me to do .

Resolved

Account closed with no further explanation

I’m very appreciative that I found this site because I have hit the brick wall trying to resolve this issue! Couple emails between slotsvillage support and myself and total silence no response at all with any explanation is on what grounds specify is my account blocked first balance of approximately $556 frozen and then shortly after account cancel and funds vanished????? I will kindly forward all the emails between us and that was only way of contact so you can see yourselves of pure robbery on they behalf. It is much easier for you guys to see what went on instead me trying to explain here and missing parts ... If you have any additional questions please free to ask I’ll be happy to provide. Thank you for taking time to looking into my case.

Regards, Nenad < surname removed >

Resolved

2 months and still waiting for my withdrawal

My name is < removed >, I have been waiting for my withdrawal from Slots village for more than 8 weeks, I was told by live chat numerous times that I would receive it any day now but I haven't received any thing from Slots village they owe me 135$ and I am in desperate need of it please ask gamblers help me to resolve this issue because I can't log into my account anymore or get into contact with them.

My username is: < removed >

Thanks so much for your assistance

Resolved

$135

Unable to access account, withdrawal of $2,650 still unpaid

I never understand what is actually going on with Slots Village Casino.

I come across this Slots Village Casino and found out that there are offering a 100% cashback for first deposit. I have a live chat with their customer service and seems that they are reliable. So, I deposited USD2,000 and taken their 100% cashback offer.

Their assured me that there is no game restriction and no minimum wagering required. Therefore, I played slot, and table games. My balance moves from USD2,000 to as low as USD100 before I hit a number in Roulette and bring my balance back. After a couple hours of playing. my balance reached USD2,650 and I make a decision to cashout.

After uploading all the required documents, I placed a cashout of USD2,650 and being informed by their system that cashout need 5 days processing days which is fine for me..

After approximately a week, I login to my casino account and wish to check on the status. To my BIG surprise. the page shows ERROR 1009 The owner of this website (www.slotsvillage.com) has banned the country or region your IP address is in (MY) from accessing this website.

I immediately contacted their support. Well, it seems that their support still deny and saying everything is fine. Until I print screen and show to them, now, they are saying there is a technical problem. After more than 10 emails to them asking for status, there is no reply at all. My own deposit and winnings amount is still there and they no even take care of what the player concern at all.

If Slots Village Casino does not intend to accepts real player from my country Malaysia, they should denied my access at the very first time like other online casinos are doing. Well, now they denied my access, no updating of status and even holding my legitimate deposit and winnings.

I am sincerely looking for immediate help from Askgambler.com to contact them and refund me all my deposit and winnings. Thanks you so much!

Resolved

$2,650

Withdrawal Cancelled and intentionally delayed

Please , i need help, i was scammed by Village slots, they gave me 25 spins and i waggered them and i was told to deposit atleast $10 prior withdrawal , after depositing $16 i was told to send documents for verification, i sent my ID which was clear and 3 months bank statement that has my Physical address, i was told i was verified just after sending them, i was told to withdraw, i made withdrawal request, it was pending for like 5days(which was more than their recommended review period) i checked my Account i found that they cancelled the withdrawal, i asked their accounting department what was the reason for cancelling, they told me i had to submit the Ecopayz ID for me to get my money, but i keyed it in during the withdrawal in the first place, i took the screenshot of my ecopayz showing my ecopayz accoung ID, i sent them, they told me my withdrawal will be reviewed 2 days from that time, fine, i waited for 2 more days, and there was nothing, i sent them an email asking why did i not get anything, they said they have had technical errors, that was where i realised i was scammed, even now i still have not gotten anything, please help me get my money back, village slots scammed me. And i do not think they deserve to be licenced since they are defrauding innocent people through their intentional delay of payout through unnecessary excuses.Please help me.

Resolved

$100

Delayed $780 payment for 20+ days

I have played at SlotsVillage casino last 2 weeks. Won some money and requested for withdrawal for total of USD780. All verification has done and accepted.

First 5 days, withdrawal cancelled due to verification process. Live support asked me to withdraw again. So, I did it again.

Subsequent 3 days later, withdrawal cancelled again. As usual, live support convinced everything is in order and ask me to withdraw and wait again.

In not less than 20 days, the withdrawal pending. No email, no single reply and no notification whatsoever at their casino.

This is really a bad experience and I sincerely hope that Askgamblers.com to help me. I swear that I will never ever play there again!!

Resolved

$780

Delay Withdraws

My first whithdraw take 5 days an rejected , they say it was from before my first deposit and from bonus and that why is rejected, i explaying to them that the money is from races prizes not from bonus and i recived a respond that is correct and can make again the withdraw, so i do that and Make the second trie , wait 5 days (again) but everthing ok , i recevied the wihtdraw. Then make my third withdraw wait again 5 days and for my suprise rejected ... they say that is missing a document , and i say that is not may first whithdraw and everthing was good 1 week ago ... they say "sorry , but we need a screenshot of your ecoplaz account" ... don´t understand why but i send the screeshot , i recived a email saying that is everthing ok ... they say i must make another try whit the whitdraw ... i do that ... more 5 days ... nothing ... i contact asking what was the problem now ... they say to me " don´t worry is normal sometimes the sistem make a aleatory doble check it´s now the 10 days i´m be waiting from the last contact ... and nothing ... i contact and they says ..."sorry but still pending still checking , we don´t have nothing more to say to you" .... why ??? everthing good on the first whitdraw and then 7 days after so much problems

Resolved

€500

Continually delaying payment

I deposited at the beginning of this month and played back and forth a few times, eventually settling on an amount to withdraw. After 5 days, I saw that my withdrawal had been cancelled. This is also an important number, because you cannot withdraw over a certain amount if you have not deposited within 5 days. I contacted support and they informed me all I needed to do was to submit another Skrill screen shot(even after submitting one the previous month). I was frustrated, but did as they told(see email correspondence). I waited another 5 days and the same happened. My frustration grew - as this screenshot had to be resent 3 times, because apparently it was too small for the technical team to make out). So over 10 days had now lapsed and I knew I would have to submit a request and potentially wait another 5 days. I contacted support and they informed me now that the money I requested was not actually mine, because it was won from free spins. Now- this seems to be a regular trick they attempt, because it happened previously(see previous complaint). But I knew the rules now and had adhered to them. If you win money from a free spin, your withdrawal cannot exceed a certain amount and you have to have deposited within the last 5 days. Two problems arose from this- firstly, if they had processed my withdrawal when they should have, the 5 days would not have been an issue. Secondly, they have slot races which award you with free spins or cash(but they dont seem to have the same rules that apply to these free spins). So some of the winnings are purely from real cash withdrawals and a very small portion (i have checked each and every transaction on my player history) were winnings from free spins. In fact, I have taken screen shots of the history, where the free spins they speak of give some winnings, but I play it all back and end up depositing again- meaning my winnings are actually not from free spins at all.

I got tired of arguing with their support staff, and they told me I should be so lucky that I will be receiving R2000 of the R3750 I tried to withdraw as the rest of the winnings are void(I tried to explain that the bonus spins they are seeing on my account are spins from the races I won, but they dont seem to care). They told me all I had to do was leave the withdrawal pending and the money would come in to my account. That was on Monday( 4 days ago), I tried to contact the accounts department today, but I have not received a response. I didnt feel like another fight with this casino and had resigned to receiving almost half my winnings(this is how exhausting they are), but after receiving nothing, I cannot accept this.

I have attached all the correspondence I have saved. Please can I have some assistance.

Resolved

R3,750

I can't withdraw my money and account disabled with no reason

Dear AskGamblers,

I have requested a withdrawal of 3'025 Eur in Slots Village and casino and after more then 3 weeks of delay they just disabled my account and didn't processed my withdrawal.
Below is the way this went:
- I have been playing online casino games for more than 7 years and wanted to find a new online casino in which to play. I found some casino whom looked nice to play and among them I found also Slots Village Casino. I started to play with their bonus money and I liked their games. With the bonus money I didn't made any withdrawable winnings.
- I made a deposit of 25 Eur on my account and with the money that I deposited in their online casino I had some winings.
- I had seen their required documents for the verification process in order to make withdraws so I sent all the necessary documents to them and they approved all the documents within the time frame. Until now all was good.
- I requested a withdrawal of about 3'000 Eur and after 72 hours (their pending time) the money appeared again in my account without any notice or explanation from them. I asked to their online chat why had this happened and they told that I had to send a screenshot of my Skrill Account (the withdraw method that I decided to use). This was not requested at their original set of documents for verification, but ok I sended it to them and after a week when the document was approved I requested the withdrawal again.
- After their pending time I saw that the money were again in my casino account (again no notification or explanation by them). So I went again and ask to their Online chat. This time (after they said me the previous time that the skrill account screenshot was the only required document) they requested me to sign a credit/debit card voucher (even though I had never used my card for deposit/withdrawal and they already had all the info re-requested). They assured me that this was the last document required for the verification.
- I sent the required document and after their verification process ended I requested again the withdrawal (during the pending time I continued to play as I never requested the full amount of the money that I had on the account). The usual story again, after pending time ended the money were back in the casino account with no notification or explanation and me asking the online chat.
- This time after the pending time I tried to log in to my account but they had disabled it without any notification or reason.
- I sent them an e-mail and their response was as follow:
"Hello,

Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your SlotsVillage Casino account.

Your current pending withdrawal was approved for 100 euros since the winnings are made from free bonuses and that is how much you can withdraw according to your VIP level.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter."

I have made the winnings from my deposit and not from the bonus. And also as you can see they give no explanation at all for the reason of the termination. At this point I don't want either to be in a business relation with them, but for sure I want All my winnings to be paid to me as I have not won them with their bonus but with My Real Money that I have deposited on their casino and they accepted them directly.

So they had excuses after excuses to delay the payment and when they had finished all the tricks they just decided to not close my account and not give me all my winnings. This is unacceptable and possibly can be called a robbery.

In case they don't pay me all my winnings at least they Must be added to Blacklist of casinos. SlotsVillage casino and the whole group under they operate (Winward Casino Group). The same thing has happened to me also in their other casinos of the group, but I only learned it this week that they all operate together and in the same fraudulent way.

Resolved

Withdrawal problems

I made my 1st deposit (50€) and get 200% wellcome bonus. When wager was completed there was 800€ in my accout. When I made a withdraw, they said it will take up to 72 hours. Afetr 72 hours it was canceled...they said they need prtscr of my Neteller account...even though I have already sent a picture of neteller card to them. ok, i send it and did a new withdraw...after four days, the same story, they canceled it again with no reason. in livechat they can not explain why...

Rejected

€800

Slots Village Casino Complaint Stats

Resolved 20 / 20

Avg. Amount $313

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

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Player Rating

5.4/10 ● 16 reviews

Top reviews from our players

adobeprem

6 years ago

2/10

You can chat live with a casino representative if you need help and get email with free spin offers on a regular basis.
15% guaranteed cashback each and every Monday.

They have several games that have the audacity to pay x1 your bet. For example, 3 Genie Wishes, when you hit the bonus you have a 1/3 chance of being paid out x1 your bet. This should never be allowed on any game. Imagine betting $50/spin and winning $50 back?

Their wager limit for bonuses is extremely high - 35x? This includes the amount you deposit, plus what they gave you. If you deposit $100 and they give you $100, the $200x35 means you would have to wager $7000! They know that's pretty much impossible unless you were to get bonus after bonus after bonus. The reason why they send you emails almost daily with free spin offers is because they want you to see the potential you might have.
You'll have the odd good run where the free spins will turn into $100 or $150 but you will never be able to withdraw it.
I've used their free bonuses hundreds of times over, and never was able to withdraw once.
Some other websites will offer you 25x.
35x is insane and guarantees you will lose every single time, although your enjoyment may last a bit longer.

It is nice to have a live chat function, but they rarely can fix an issue on the spot. Just today I deposited $125 and was supposed to be able to open all 4 tombs, but only 1 opened. They wanted me to send a screenshot to their security department which I shouldn't have to do. I didn't bother because every time I have emailed them in the past they usually never respond. Including, their parent site "black diamond" which is 100% the exact same site as Slots Village, last week I didn't get a bonus I was supposed to. They said email security. I did and a week later, no surprise, no response.

Hello, We hope this message finds you well! In regards to the game you mentioned, 3 Genie Wishes, we would like to inform you that the win multiplier can be between 5x and 300x per bet line. The game has 50 paylines for each bet, this would mean that your total bet is divided by 50 to account for each line in the game. For example, if you place a bet of $50, that would mean you place a bet of $1 for each line. This would, in turn, mean that a $50 win on that bet, would actually be a 50x 1$ win for one line as an example, or it could mean a 25x $1 win on two lines. Keep in mind that the win multiplier can go up to 300x per line on a regular win, and even 400x for a WILD symbol win, and you can win on multiple lines simultaneously. Kindly note that you can opt for a cashback offer instead of a bonus for your deposit. This would not place you under any wagering restrictions such as the wagering requirement. In order to learn more about our cashback offers and what advantages you have, please reach out to your Account Manager and they will be more than happy to walk you through. Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7. Kind regards, Slots Village

Slots Village Casino 6 years ago

kevinf0000

6 years ago

1/10

Customer service by chat, and they respond in a reasonable amount of time to your queries. They also have a decent selection of games and they rarely run into technical glitches.

First of all, I've never had so many payouts in my life compared to other sites. I was able to get 5 bonuses on one game, and 4 out of the 5 times I was only paid back what I bet. The time I did win it wasn't much more. And then, on another game, I had two excellent line hits - wilds almost everywhere - even though I was betting $1, $1.50 and $0.50 over 90% of the time, these line hits came at the very end when I was almost out when I was betting 0.25 cents.

Sometimes the free spin bonuses don't work and they want you to screenshot even though they say they have no way to add them. You can request to close the account but they never will. They will ask you to email them and you have to do so at least 10 times before they may possibly do it.

Customer service by chat, and they respond in a reasonable amount of time to your queries. They also have a decent selection of games and they rarely run into technical glitches.

Hello, We hope this messages finds you well! We would like to thank you for your feedback, we strive to maintain the highest standard when it comes to our services, and that includes our selection of games as well. In regards to the games, we have a wide selection with different volatility settings, some games offer low volatility with often wins but lower amounts, other have high volatility with less frequent wins but of large amounts, make sure to sample them all. When it comes to free bonuses we send via email, all you need to do is click the link in the email and it will credit your bonus automatically! Last but not least, for necessary changes to your profile, including personal information, you can always contact our security department via email and they will modify the information for you. Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7. Kind regards, Slots Village

Slots Village Casino 6 years ago

Chendrix

7 years ago

8/10

Slots village probably give me more stuff for free than any other casino I play at. Free spins and free entry to all of the promotional special offers as well. RIP your inbox but they are easy to win.

Payment options are limited for South African players and withdrawal options are not great in SA either. This one is big drawback of this casino. so it was not good.

Hello, We are happy to hear that you are enjoying the games and promotions and we hope that many and hefty prizes will come your way. Don't forget to check out the "5th Street Races" which will surely get you a lot of fun and amazing winnings. We are also waiting for you on chat where your Account Manager can tell you all about the fastest withdrawal methods out there and set your account up for withdrawals via online wallets, where you can receive the funds within maximum 24 hours from being approved. Best of luck with the games! Kind regards, The Slots Village team

Slots Village Casino 7 years ago

BucksPalace5

7 years ago

9/10

Worth a visit just for the tourneys and the specials are excellent. Acheivable progressives that pay. Modern site with large selection.

Takes 3 days to pay me is my only problem. They have always paid me exactly what I expected though.

Hello, We are happy to hear that you are enjoying the games and tournaments and we hope that many and hefty prizes will come your way. Don't forget to check out the "5th Street Races" which will surely get you a lot of fun and amazing winnings. Best of luck with the games and let us know on chat in case there is anything that you need, we are online 24/7! Kind regards, The Slots Village team

Slots Village Casino 7 years ago

Kcam

7 years ago

8/10

Very good promotions and free to enter tournaments at slots village and new ones every week. Competitive slots as well with prizes up to 20th place on the leaderboard.

72 hour cash out is slow but its always a problem for my country anyway.

Hello, Thank you for your feedback. We are happy to hear that you are enjoying the games and tournaments and we hope they will bring you the best of prizes and winnings. In regards to withdrawals, we would like to recommend the fastest, so that your winnings reach your account within 30 minutes from being approved. It's about bitcoin withdrawals that are the fastest as compared to any other withdrawal method. Look us up on chat for more information on the withdrawal option that suits you best and of course, the best deals and promotions. Kind regards, The Slots Village Team

Slots Village Casino 7 years ago

lrosslee

7 years ago

1/10

They seem to offer free spins on a very frequent basis.

The free spins come with so many requirement and limitations, it is practically impossible to win.
The support is almost non existent and very frustrating to deal with.
While there doesn't seem to be a problem with the actual verification process- their site is full of technical errors and glitches that delay the withdrawal process(which is already at least a 72 hour wait).
I would not EVER recommend this casino.

Shapoth

7 years ago

8/10

Playing Here for some time and so far I am positive, yesterday I received my first withdrawal.
Things that impressed me are the withdrawal was reviewed and approved in 72 hour time frame, and the live support, when asked about my pending withdrawal he/she care to check and told me it will be reviewed in three hours, and it was reviewed in three hours.

For me this is what I liked the most, the clear right information. There is no doubt I will continue.

The 72 hour pending, but I will be ok with it as long no tricky delay.

Hello, Thank you for your feedback! We are happy to see that you are enjoying your time on the website and that you are happy with our Support team. Whenever you need any help or have any questions, please let us know and we will look into it right away. In regards to speedy withdrawals, what we recommend is that you always have your documents updated and if possible use Bitcoin as withdrawal method. It usually takes up to 30 minutes for a Bitcoin withdrawal to reach your account, and if all documents are good to go we will be able to speed it up as much as possible. Enjoy the games, have fun and win big! Kind regards, The Slots Village Team

Slots Village Casino 7 years ago

DewexNe

7 years ago

1/10

Free no sign up bonuses, thats only thing about the site

1. Terrible support
2. If you win something on the site, they will do everything to prevent you getting your cash
3. Nothing else good about the site, if you want to spend money somewhere, slots village should be your last choice.

Hello, Thank you for getting in touch with us. Please note that we looked into it and found that the due to the fact that you had more than one account open on slotsvillage.ag, our Security team had to close the accounts in question. In regards to the amount that you intended to cash out, please note that due to the fact that the winnings were issued from the 2nd free chip played before making a first deposit on the account, the said winnings are not cashable according to the following rule that can be reviewed on the Bonus Rules page: ᛫ Only the first free spins applied on the player's account are part of the Sign-up offer. Any subsequent free spins or free bonuses received before making the first deposit are not considered withdrawable and winnings will be voided. Thank you for your understanding in this matter. Kind regards, The Slots Village Team

Slots Village Casino 7 years ago

venetka1

8 years ago

2/10

A lot of no deposit bonuses - almost everyday they give you 25 FS or 25$ for free.

So, I don’t know how to start. First - no support at all - there is no life chat, you write and there is no answer with hours.
Second - no chance to verify your account - I’ve tried and never received an answer.
The free bonus money are with huge wager requirements - if you win 9 $ you have to wager 900$.
Somehow, only once,I succeed to do it. But more than 200$ disappeared from my account. I can’t withdraw anything and will never deposit in this casino.
Here something is wrong and I don’t know what!

Hello, We looked into it and found that our colleagues tried to speak to you, only you logged out within a minute and the message did not reach you. Also, in regards to the documents needed to verify your account, we noticed that they were not uploaded to your account and not sent to security via email. Please note that in order to verify your account all you need to do is go to My Account -> Account Verification where all needed documents are listed and can be uploaded. In regards to the amount that you won from the free chip, please note that only the first bonus received on your account is cashable, the Sign Up bonus. We noticed that you already put it into play, so in order to be able to withdraw you account needs a first deposit to be made. Should you decide to go for a first deposit, please note that you will receive a 200% deposit bonus with only 35x wagering requirement, so we are positive that you will be winning some very nice amount in no time. Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ slotsvillage.ag [typed together] Kind regards, The Slots Village Casino Team

Slots Village Casino 8 years ago

TTwonn

9 years ago

9/10

I love slot village. My first time playing was yesterday. I won off my bonus code. I don't know if there going to allow me to withdraw without a hassle. We shall see, I will let you guys know soon.

Nothing as of now. They will be my new online casino

Hello, Thank you very much for your feedback! We are so glad you enjoy your time with us. Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ slotsvillage.ag [typed together] Kind regards, The Slots Village Casino Team

Slots Village Casino 8 years ago