I made my 1st deposit (50€) and get 200% wellcome bonus. When wager was completed there was 800€ in my accout. When I made a withdraw, they said it will take up to 72 hours. Afetr 72 hours it was canceled...they said they need prtscr of my Neteller account...even though I have already sent a picture of neteller card to them. ok, i send it and did a new withdraw...after four days, the same story, they canceled it again with no reason. in livechat they can not explain why...
Thank you for getting in touch with us in regards to this matter.
We have checked your account and found that your latest withdrawal request has been unfortunately declined due to the Verification Process.
We noticed however that you managed to make a new payout request for the amount of 600 on the 23rd and then you cancelled your request, transferring the money back into your cash balance. After that, you put the balance into play, so at this time we could not find any cashable balance available on your account.
We are at your full disposal should you need help with anything at all, so do not hesitate to let us know.
Slots Village team
Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.
Thank you for your cooperation.
Slots Village Casino complaints
- 12 of 12 resolved
- 2 days avg response
- 5 days avg complaint life
- 148 USD avg amount
Slots Village Casino - I can't withdraw my money and account disabled with no reasonStatus:
Slots Village Casino - I can't withdraw my money and account disabled with no reason
Dear AskGamblers,I have requested a withdrawal of 3'025 Eur in Slots Village and casino and after more then 3 weeks of delay they just disabled my ...
Slots Village Casino - Technical error on website preventing me from withdrawingStatus:
Slots Village Casino - Technical error on website preventing me from withdrawing
There seems to be a technical error preventing me from withdrawing my winnings. Everytime I submit a request and go back to check on it- another ...
Slots Village Casino - Disabled my account after I tried to withdrawStatus:
Slots Village Casino - Disabled my account after I tried to withdraw
Today I spent few hours gambling on the website and after playing for a while I got lucky few times and builded up to almost 2000$, but it said that I ...
Slots Village Casino - Account closed with no reason givenStatus:
Slots Village Casino - Account closed with no reason given
They disabled my account for no reason after i deposited 100 euros and after long play i withdrew 105. I deposited a lot at these casinos and now my ...
Have trouble with Slots Village Casino?