You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Slots Village Casino - Withdrawal problems

REJECTED
steka1612 Slovenia
posted on October 26, 2018.

I made my 1st deposit (50€) and get 200% wellcome bonus. When wager was completed there was 800€ in my accout. When I made a withdraw, they said it will take up to 72 hours. Afetr 72 hours it was canceled...they said they need prtscr of my Neteller account...even though I have already sent a picture of neteller card to them. ok, i send it and did a new withdraw...after four days, the same story, they canceled it again with no reason. in livechat they can not explain why...

posted on October 29, 2018.

Hello,

Thank you for getting in touch with us in regards to this matter.

We have checked your account and found that your latest withdrawal request has been unfortunately declined due to the Verification Process.

We noticed however that you managed to make a new payout request for the amount of 600 on the 23rd and then you cancelled your request, transferring the money back into your cash balance. After that, you put the balance into play, so at this time we could not find any cashable balance available on your account.

We are at your full disposal should you need help with anything at all, so do not hesitate to let us know.

Kind regards,
Slots Village team

AskGamblers
posted on October 29, 2018.

Dear @steka1612,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

Slots Village Casino complaints

  • 12 of 12 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 148 USD avg amount

Have trouble with Slots Village Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.