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Slotobank Casino

Item: Slotobank Casino
Rating: 1
Author: Sharon D.

Player Rating 21 reviews

3.9/10

21 reviews

Complaint Response 36 complaints

3 days avg. 36 complaints

What we like

Instant play and mobile version
Variety of deposit and withdrawal methods
24/7 support via live chat and e-mail
SSL encryption
Regularly audited and approved by eCogra

What we don’t like

No phone contact for customer service
Withdrawal limit is $500 per day

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Slotobank Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://slotobank.com

Established

2014

Licences

Malta Gaming Authority, Curacao Gaming Control Board

Company

EveryMatrix Gaming Ltd.

Affiliate Program

Slotoaff

Languages

English, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Greek, Russian

Casino Type

Instant Play, Mobile

Slotobank Casino is an online casino powered by a number of leading industry software providers NetEnt, Microgaming, Play n Go, Betsoft and Euro Games Technology. They have adapted a stylish and modern casino look and proud themselves in being a next generation casino. All games are instantly available to play through a compatible flash browser and no downloads are required. Slotobank casino also provide a fully optimized mobile casino compatible on Smartphone and Tablet devices.

The website is operated and managed by OddsMatrix and is licensed by the Lotteries and Gaming Authority of Malta. The casino games, Quickfire, are provided by Every Matrix which is a limited liability company incorporated under the laws of Curacao.

Restricted Countries

Slotobank Casino do not permit accounts to be opened by customers in certain jurisdictions including the United States of America, France and Turkey.

Mobile Gaming

Slotobank Casino is always at hand with the best and most popular games on your mobile device and tablets. Wherever you are, you have the opportunity to play your favourite games whenever you want. Mobile games include South Park, Fisticuffs, Hitman and Beach Babes.

Security and Fairness

All players transactions are secured by 'SafetySlot' which is a unique mechanism of data transfer. The site uses secure SSL encryption as well as Ad-Aware Internet Protection.

Their games are regularly monitored to ensure fair game-play at all times.

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, Visa, Entropay, Euteller, Bancontact/Mister Cash, QIWI, Trustly, Skrill, Direct Bank Transfer, dotpay, PugglePay, UseMyServices, WebMoney, EnterCash

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Entropay, Online Bank Transfer, Skrill

Withdrawal Fees

Currencies

Australian dollars, Canadian dollars, Euros, Indian rupees, New Zealand dollars, British pounds sterling, Russian rubles, Chilean pesos, US dollars, Ukrainian hryvnias, Brazilian reals, Colombian pesos, Mexican pesos, Costa Rican colóns, Peruvian nuevos soles

Pending Time

12-24 hours

Withdrawal Times

E-Wallets 12-24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Betsoft, Play'n GO, Amusnet (Former EGT Interactive), Quickfire

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Slotobank Casino have more than 400 unique casino games to choose from and they have gathered the worlds top game developers such as Microgmaing, Net Entertainment, Play n Go as well as others to build the best casino possible.

The casinos love for slots is reflected by the sheer number of slot machines they have. Players can play any of the video slots in real mode or play for fun as well as choosing individual slots to add to a 'favourites' list for ease of use and navigation. Players can filter slots by software and can manually search for a specific slot. Some of the casinos most popular video slots include Starburst slot, Terminator 2 slot, Aliens slot and Wild Water slot.

There is a selection of table games to choose from which includes the likes of Mini Roulette, Bubbles and Poker Heads Up.

If poker is your game, then you have over 40 different video pokers to choose from. Games include Joker Poker, Bonus Poker and Jacks or Better.

Other games include Virtual Racebook, Germinator and Mayan Bingo.

Live Games

Unfortunately, the casino does not currently support live games.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players can choose from a massive selection of questions and answers regarding deposits, withdrawals, bonuses and many more categories. Alternatively players can contact support 24 hours a day, 7 days a week, 365 days a year via live chat or email. Support aims to process emails in up to one hour.

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Complaints

Read the complaints other players have left for Slotobank Casino. Learn more about complaints.

Show all complaints

Submit complaint

Slotobank Casino - Account blocked with £120 winnings

Registered with this casino yesterday, because it is operated by everymatrix who i trust. Im in the UK. Deposited and had a bankroll of £120 when suddenly logged off. When attempting to log back in had an account blocked message, at which point i contacted CHAT. The operator said the site does not accept players from the UK, and that my account has been blocked. However, the terms of the website did not state this at the time of my block ( i have screenshots as proof) Also, during account registration, the UK was an option as place of residence. When challenged about the UK being an option, the chat operator said that the site used to accept players from the UK however no longer does. I have screens of the chat as well as terms and conditions at the time of my account being blocked. I request my winnings are credited to the card i deposited with. Extremely poor from an operator like EveryMatrix.

Unresolved

£120

Slotobank Casino - Bonus taken away unfairly!

i did register on slotobankcasino (26/07/2016 19:18:19) . And i did make my first deposit. so i did get my first deposit bonus.. I started to play and wager they wgaering was 7000€ but i did win really nice wins. And i had allmost completed my wagering . So suddenly they did close my account (for security reasons) this has never happened to me never ever!!! Then tehy wanted some documents and i did send everything to them immediatly.. (even if i was wondering why are they asking me this. usually casinos asks for documents when you are making withdrawal but i did send them and they did investigate my documents for many many days,, now they did open my account again but they did put y bous balance to zero. because the term&conditions says that you have to Wager in 5 days I think they had my account blocked for 5 days because they did not want me to succes with the wagering. i want to continue were i was before they did block my account. I want my bonus amount back on my account and i want continue wagering. this is not fare if they block me then i should get more time with wagering.. And all of my documents was accepted and there was NO PROBLEM WITH MY ACCOUNT... no reason for blocking me ... ANd i did never get any answer why they did block me!! I did ask them but they just answer me that Unfortunately, I don't have such kind of information it is the relevant department who is taking care of this Hello Jetro Unfortunately, we should say to you that while security department had operated with your account had expired. Due to terms and conditions all the balance deposit + bonus should go to zero. But we enter the position and return your balance to 70 EUR according to your deposit amount. Sorry for the inconveniences caused. Stay in touch with us. -- Please feel free to contact our friendly customer support by online chat or e-mail us at [email protected]. We are available 24/7 for you! this is the email they did send to me. when they did open my account

Unresolved

Slotobank Casino - My withdrawal is just getting rolled-back without reason

I've been trying to get a withdrawl for 4500Swedish Kronor. Every time I try, I get the money Rolledback into my account without any real explanation. 1st time: I got an mail that said they needed ID and documents. This is something i've already sent in and gotten approved because I made 2 successful withdrawls before. I contacted the chatsupport and they verified that my documents were approved and I should make the withdrawl again. I also wrote an email. 2nd time: I contacted chatsupport again, this time he said that I only get to take out max. 500Euros. I told him that 4500SEK is only 483Euros. He told me withdrawl again and he contact the right department and get back to me. 3rd time - I got another mail about ID and documents. Talked to ChatSupport and they told me that my documents was approved and that it probably was an auto-email. The girl couldn't tell me why it got Rolled back bt she would contact the right department. After this I sent an long email to them because it seemed that chatsupport can't access anything of use. I have screenshots of all the chats and I have saved all emails. Can someone at Slotobank please respond?

Resolved

kr4500

Slotobank Casino - Deceitful Bonus Offer

Hi, I received an email from Slotobank Casino this morning offering me a 100% bonus plus 100 free spins on South Park for a minimum deposit of €20 . I made the deposit and contacted live chat despite the fact they give you a code for the bonus offer but there is nowhere to enter a code on the deposit pages, live chat told me to email support which when they replied to my query told me that the offer is no longer valid although I only got the email about the offer that morning it was no longer valid??? This has happened to me before,you always have to contact live chat to get the bonus but they never give you the free spins you are supposed to get. I let it go before and didn't follow up on it. Would appreciate any help you can give me regarding this issue. Attached is a screenshot of the email.

Resolved

€20

Slotobank Casino - Account closed, withdrawal pending, no further information provided

I have a rather small sum of £413 due from this casino. I requested the withdrawal and they promptly closed the account. Stated I would be contacted via email regarding the issue. The account has been open for months, and I have spent thousands, so I am concerned they are fraudulent as there is not explanation for this. I discussed with one of their advisors online and he incorrectly stated he had no access to financial information, which concerned me more as they do have access to this information. They do not want to pay, and it now appears fraudulent. I would be very careful with this casino. I will ensure my funds are paid, but you may want to avoid in the interim.

Unresolved

£413

Slotobank Casino - Account closed for no reason!

They closed my account for no reason and support ignores me!Can,t accept that.If they block me for no reason then i wan,t my money refunded!

Resolved

Slotobank Casino - Blocked my account and refused paying my winnings

After my big win around 3 weeks ago casino blocked my account and not paying my winnings (1900 euro) Please help me to get my money.

Resolved

€1900

Slotobank casino - No money was paid. Account locked.

Good morning. I used the bonus code 10 euros. I won 50 euros. I commissioned a payment into my bank account. I sent the documents for verification. The next day I tried to login. I received information:,, Your account is now Permanently blocked by the relevant department due to security Reasons and in Accordance it Slotobank Terms and Conditions: 13.3 The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured." They blocked my account. No money was paid. I did not get to the bank account of 50 euros. Best regards

Resolved

€50

Slotobank Casino - Declined payout with bogus explanation

Made a deposit and get a bonus. After the wagering, I made an withdrawl of 300€. The next days, the my deposit was moved back to my account. I contact live-support. They told me to contact a Manager, by mail, with my information. In a few days, I get a mail, where I was accused for freud, while playing. (!) Nothing else, not how or anything. My winning was taken, and my deposit was left on my account. I ask them for what I have done, and to prove it by script or some, but never heard from them again. I expected to be denied playing there, after been a cheater, but I was offerd more bonus later. Can any Casino do this, without telling me what or how I freud them. Btw, I never play with high stake during the wagering. Have not spend a dime there since.

Resolved

Slotobank Casino - Did not pay real-money winnings, no response

Hi, on 30th May I played at slotobank with a 8€ commission (regular transfer from affiliate-account to player account). I had luck and finally could withdraw 2700€. Even I'm already a "verified" player and also did already made a withdrawal in the past I got a request to send documents for verification. I did. But no response or confirmation... Whatever.. The next day I saw in my account that the withdrawal-request had a new status "success - in order to transfer funds". No Rollback possible anymore. Everything looks fine.. A few days later I had contact with support / affiliate manager and I clarified the things because I got only 8€ commission and finally made a withdraw of 2700€. "I'm pretty sure there is nothing to worry about"... this was more or less the last sentence from "Alex" - the affiliate manager. He also told me that my bets are "under investigation" because of bonus-rules ..?! I never played with a bonus. But ok. Maybe standard-procedure or whatever. Last monday I took the right to ask for a status. But no reply. Later that day I asked again via email - still no response (last week Alex replied to my mails within minutes)... So I tried to get an info from regular player support - but they told me, they have no access but they forwarded it to the "relevant department"... But still no answer. I saw, that I had a "slotobank"-contact in skype who was online at the moment.. I said "hello" and some seconds later - they blocked me. No response. Again I tried to contact someon (support, affiliate-manager and [email protected]) but still no response. Live-Chat has still "no access" but contacted Alex too via mail and I should do that too again - she told me. I did today early.. But still no answer... I saw, that a "slotobank"-contact is active here (last on monday?). So I hope I'll get any kind of info what is with my 2700€ withdrawal! Regards, freakspin (username at slotobank)

Resolved

€2700

Complaint Statistics

Resolved 30

Avg. Amount $ 1,006

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

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Player rating

3.9/10 ● 21 reviews

Top reviews from our players

katemak

11 years ago

9/10

When I saw this Slotobank Casino and saw the awesome 150% welcome bonus,included with 50 free spins,on Starburst ,Twin Spin or South Park slot I couldnt say no,to great offer like that.Well the wagering is like the all casinos offer so it is 40 X the bonus.The name of the Slotobank Casino,it sure reminds me as some Russian or connected to some of that countries ,which I believe they are .

I saw theirs licence and since they have Maltese licence I was safe to spend my money there and start playing.I did deposited 20 euros ,so that gave me good starting balance ,where the percentage and chances of winning or to wager the bonus are much bigger with this amount of bonus and deposit also.So did all the signing up process,which was pretty fast and the next thing I did contacted their support so I can use those free 50 spins.I was pleasantly ,surprised ,when I saw on their bonus promo page that the free spins will be given in the next 36 hours,but the chat told me that the free spins are in my account ready to use.

Well that was a nice thing ,because getting much more money on my account ,means better chances to win and wager faster.As the free spins ,because they were given 3 kind of games I decided to play South Park slot,because long time has passed till I didnt play that slt. Hmm I was disappointed because this game ,I guess doesnt likes me,because from all those 50 spins I got only 12.50 euros,well thats the luck I guess.So all together bonuses and winnings from the free spins I played with 62 euros.I start playing Wonky Wabbits slot,because also this slot I wasnt played for a while,so I thought it might surprised me.

Ohh I was wrong I was playing with 0.75 per spin and in no time I spend all my money on it.Well to cut the story,yes I did like the casino and will be playing it again and that might happened tonight,if they are willing to give some good bonus .Well even if they dont, I will play without the bonus,because honestly ,sometimes its better like that ,if I am lucky ,I might go with solid sum ,hit the reels and gone with big money,well that happened few times and why not again!!