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PlayHippo Casino

Player Rating 15 reviews
6.6/10
15 reviews
Complaint Response 14 complaints
3 days avg. 14 complaints
What we like
  • instant play and mobile versions
  • 24/7 customer support via e-mail
  • SSL encryption
  • RNG certified
What we don’t like
  • customer support hasn’t got live chat, nor toll-freel telephone
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


PlayHippo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.playhippo.com
Established
2013
Licences
Malta Gaming Authority
Affiliate Program
Languages
Dutch, Finnish, German, Norwegian, Greek, English, Spanish
Casino Type
Instant Play, Mobile

PlayHippo Casino is an online casino, managed by OddsMatrix Limited, is licensed and regulated by the Lotteries and Gaming Authority of Malta, while the Casino Games, Quickfire, is licensed and regulated by the Government of Curacao.


By using softwares from NetEnt, Microgaming and BetSoft, PlayHippo is able to provide a multitude of excellent casino games, superb 3D games and favourite Jackpot games for players to enjoy. With a very wide selection of over 500 games playable in the flash mode (instant play) and on mobile units, players are constantly being looked after and spoilt for choice of games.

Restricted Countries

The website does not list out any other restricted countries other than USA, but if in doubt, kindly enquire by email and send it to [email protected].

Mobile Gaming

Android and iOS Apps are supported at PlayHippo.com and there are over 20 games for mobile users to choose from. Favourite games like Avalon, Fruit Shop, Gonzo’s Quest, Mr Vegas, Starburst, Thief, Thunderstruck and Tomb Raider, to name a few, and including Blackjack and Roulette too.

Security and Fairness


All players’ personal information are collected and stored at PlayHippo.com under the Data Protection Act of Malta. Being licensed and regulated in Malta under the world’s strictest gambling legislation, all transactions and account details are treated with strictest confidence and these information are not disclosed to any third party.


The Random Number Generator (RNG) is audited, tested and certified for fairness of the games at all times.

StallCation

Complaints

Read the complaints other players have left for PlayHippo Casino. Learn more about complaints.

Show all complaints
Does not stick to its own terms!
31/05 I was browsing, stumbled on Playhippo and looked at the bonus terms (see attachment). In particular, term 4 states "Certain games contribute differently to the wagering requirement. Check out the full list of included games.". I clicked through and saw that some of my favourite slots including Scrooge for example were 100% (see attachment). 31/05 Based on the info I joined and deposited £40 and got a £40 bonus leaving a locked £80. Loaded up the game and pressed spin and said "insufficient funds" even though the funds were there at £80. Tried a couple of other favourite slots, same thing. 01/06 Fired off a message on the web facility about it and got a reply saying that some games are not allowed to be played with bonus funds. I replied saying that that is untrue based on the terms I signed up and deposited with. I asked for my deposit to be sent back as when I try "forfeit" on their website it says it will forfeit the whole £80. (At this stage I haven't even spun once so that's shady on top but that's for another day) 02/16 No replies received to initial email or follow up. I contacted the UK Gambling Commission who said that indeed it seems I was made to sign up with untrue terms and any contract under such terms in null and void and I should get my deposit back. They suggested a firmer "second stage of dispute" email with a deadline before legal action so I sent it. 03/06 No reply whatsoever to the second stage dispute email. The UKGC say they will accept an official complaint if Playhippo do not act by Monday. They have advised to open a case at IBAS as well as legal action using the Online Dispute Resolution platform of the European Union. Currently, I intend to do all that but I hope Playhippo see some sense. I know wishful thinking. The amount is fairly small but the gotch a terms and just shoddy customer service have left me angry beyond belief. So I will be fighting this to the end. And to anyone reading this, DO NOT USE THESE SHYSTERS. Thanks very much for reading.
staus Unresolved
£40
Acknowldged self-xclusion from sister site, but refused refund
Hi there, I joined playhippo recently and lost a fair amount of money - around £400. I was gutted as have been trying to not gamble but broke momentarily - joined and lost it in a few hours. I was willing to accept the loss. But the next day I received an email saying I had self excluded from another site they were affiliated with: You have recently attempted to register a gaming account on PlayHippo.com. Our system has detected that you have previously opted to self-exclude on a website managed and operated by EveryMatrix. Your self-exclusion on CasinoLuck.com is still active and will end on 19/04/2019. As self-exclusion implies possible gambling issues, for your protection and in accordance with our general duty of care, we are obliged to exclude your newly registered account for the period remaining on your initial self-exclusion. Please note it will not be possible to activate your account during the period of self-exclusion. Also, it will not be possible for you to open any other accounts and gamble with any sites managed and operated by EveryMatrix. Should you manage to register an account with one of our partners we will exclude any such account/s and potentially retain your deposits and/or winnings on any such account, by virtue of the following clause in the terms and conditions: “Should you self-exclude from at least one of the websites managed and operated by us and afterwards, during the applicable self-exclusion period, succeed in opening an account, depositing and playing on another website managed by us, your deposited amounts and your subsequent winnings, if any, shall be forfeited by you, retained by us and you agree to waive any and all claims relating to the respective amounts.” I am wondering whether it is possible that I can get this money back - I am a novice when it comes to casino rules but I thought self exclusion from the same company should prevent this happening. Thanks, J
staus Unresolved
£400
Allowed me to deposit and play over 2 days then blocked account because of self-exclusion from sister site.
I opened an account with this casino on 12/08/15 and deposited and played through £500 over the next couple of days. I tried to log on on 14/08/15 only to find my account blocked and when I queried it with support I was told I was self excluded from a sister site until January 2016. I checked and found that this was for Jetbull - I'd been having problems with the amounts I was spending so self excluded for a year. I then left a message with PlayHippo on 19/08/15 asking how I was able to open an account and deposit and play through £500 before my account was blocked and stating that it seems very unfair that I have played with money that I was never going to win anything with or have the chance to recoup and I would like an explanation of how this has been allowed to happen under the responsible gaming policy as in the past I have found with other casinos who operate sister sites if I sign up, I am then unable to deposit because my card won't be accepted. Nobody came back to me so I forwarded on 20/08/15. I then got a response from customer service merely stating again that my account was excluded until January 2016. I responded saying "I did NOT exclude from Playhippo. I opened the account, deposited and played over a couple of days then when I went to log in to play more I was told to contact customer support. When I did this I was informed that because I was self excluded from one of the sister sites I had now been excluded from playhippo. As I explained I am now aware that I am self excluded from 3 sister sites due to problem gambling and should therefore never have been able to open an account in the first place, let alone be allowed to deposit funds. Effectively, I have been allowed to spend £500 that you would never have payed out on. I would appreciate if you could escalate this for a manager to have a look at and I am also going to send an email to the regulating body because in terms of responsible gaming, this seems grossly unfair. I then got a response back from another agent apologizing for his colleague and saying my complaint had been forwarded to his manager and he would be in touch. I waited four working days (as stated on their website) and heard nothing so followed up with an email on 25/08/15 asking if they were any further forward with an answer to my query. Still no response. Emailed again 27/08/15 - guess what? Still no response. It's like they are ignoring me and all I'm looking for is an answer to my query. Hope you can help! Kind regards, Julie
staus Resolved
Support lied in chat and removed whole amount
Well,,, this is not nice.. I took a 100% welcome bonus on P-Hippo..and deposited 100 sek ( 10 €) and recived 100% bonus After a while i had 1037 Sek..( 100 €) I asked the livechatt if i can forfeit the bonus and in that case, what would happen. The support said: You will loose your deposit + your bonus. I asked several times if she meant the 100 kr + 100 kr bonus i recived and she repeted her self over again: yes you are right. So,, after asking 4-5 times if i only loose 200 sek and will have 800 sek left on my account that has no wager she ansered YES. She never said that EVERYTHING would dissapear. Now,, i immiedtly tlaked to her and she claims she said: i told yuou everything will dissapear I have the full dialog between us at the mail and she never said this to me, she only said i am right when i asked if i loose 100 + 100 Sek.. I have the conversation on mail but its in swedish.. But in translete it looked like this 09:13:36 PM) maria: I deposited Sek 100 only (9:13:41 PM) maria: and got Sek 100 bonus (9:13:48 PM) Maria will then 200 Sek disappear? (9:15:26 PM) maria: if I deposited 100 sek and got 100 sek bonus will only 2++ sek dissapear from my balance that is 1000 sek now? (9:15:33 PM) maria: iand have SEK 800 left? (9:15:43 PM) PlayHippo - Chat Support: Both disappear (9:15:53 ​​PM) maria: I understand then 200 sek disappeas? (9:16:06 PM) PlayHippo - Chat Support: yes (9:16:29 PM) maria: okey one second so I cancel (9:17:25 PM) maria: Wait You said that 100 + 100 would disappear? (9:17:42 PM) PlayHippo - Chat Support: yes (9:17:47 PM) Maria: But all disappeared (9:17:48 PM) PlayHippo - Chat Support: 200 that you had (9:17:50 PM) maria: Full balance disapeared (9:18:09 PM) PlayHippo - Chat Support: yes (9:18:14 PM) PlayHippo - Chat Support: that I said to you (9:18:21 PM) maria: NO (9:18:29 PM) maria: I asked if only 200 dissapear and you said YES (9:18:31 PM) PlayHippo - Chat Support: all money that you deposit with bonus This happend to me... is this really right? that supoort can lie to me like this? As i said,,, i have full conversation as you see... i have it on mail from Playhippo.. And the refuse to put back the 1037 sek with 1 815 sek left to wager...
staus Resolved
kr1037

Complaint Statistics

Resolved 8
Avg. Amount $ 550
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
6.6/10 15 reviews

Top reviews from our players

Inactive user
1/10

The site had very good payouts and it was easy enough to deposit lots of games to choose from

I won about 15000 and you have to withdraw a certain amount each day there is also a withdrawal charge although they were kind enough to waive it, after waiting ages for my 8 separate withdrawals to come to my bank it never happened and they just sat pending so I chased them up a few times just kept getting the answer we are processing now, they were just holding it back so I would lose it again and of coarse this is what happened I would not recommend this casino due to that as it is a bit rogue in my opinion

Playhippo casino I tried only couple of times, and I must admit that everything looks good with this casino. They seems very good, and generally I have good experience with this casino.

Playhippo casino website looks good, and I have no complaints about it. Everything is easy to understand, it is easy to find games, and I am happy with how everything looks. Design is also very good.

Selection of games is enough for me. They have games from Netent, Microgaming, Betsoft, Nextgen. This is good selection of games, and I have serious doubts that someone can call such selection of games bad. For me personally even Nextgen plus Microgaming or Netent will be enough, but here is even more games available, and that is thumbs up, no questions.

I have spoken with customer support at Playhippo casino in live chat couple of times, and I am pretty happy with their support team. They always available in chat, but I can not guarantee is it 24/7 live chat or not, but each time I played i saw that this button is available.

Bonuses and promotions. Well, I do like their welcome package, and sometimes Playhippo casino makes not bad reload bonuses, but I did not like that in most cases wagering requirements for bonuses is very high. Also casino give freespins without deposit for weekly depositors, but it is very low amount, 5-10 freespins only, and it does not make it enough attractive for me.

Withdrawals is another question, and unfortunately I can not provide any information about how long withdrawals took at Playhippo casino. Also I was not required to verify my account due to this reason, and I did not know how long does it take.

I rate this casino with 7 stars, everything looks good, but will be nice if i will be able to check their withdrawals.

Reload bonuses can have better %, and for sure can have less wagering requirements.

I signed up in PlayHippo maybe some year or so time ago. I think it was good decision. I deposited money in last month again, because they had some reload bonus offer of 30% match and 50% + what many of us do like - 50 free spins on Spinata Grande. When I deposited 50 euro or above I got from these free spins only 12,50 PLN (4$?) and it was very bad game for these free spins I think but I can not choose which game I want for free spins in offer like this where was fixed in reload deposit bonus offer. So I was disappointed.

Another thing, this time good thing in PlayHippo is huge selection of games. They have games from Microgaming, Net Entertainment, Nyx, GO so many choices are there. Especially I like Microgaming and NetEnt so I played most of the time games from these two networks, even it's hard to try all of those with so small deposit 50 EUR.

Site is good operated by owner. They have mobile version of casino too. Standard promotion is 100% up to 150 euro with good in these times WR which is “only” 35x the bonus so if we consider that we can play games what we like than it would be good idea to sign up and deposit some cash. Bad thing is, that they have only few languages. In these times of casino industry the best casinos has 10+ languages. PlayHippo looks like generally like Royal Panda or similar sites. Program of loyalty “Club Hippo” is poor I did not even earned 1 eur. It should be changed for sure.

Most of the time I played Hall of Gods and fight for millions in jackpots ;) and I got 3 times bonus round but with no sensations and dropped to zero after blackjack session ;) .

- Only few languages, no Polish.
- Not too much bonus percent.
- Poor loyal club.

Playhippo Casino is a casino that I used to be regular there. It is a casino that I had my biggest wins, but of course also my biggest loses. Playhippo Casino is owned by OddsMatrix Limited Casinos a brand which I trust very much.

I opened an account here when I saw an offer for some free spins for opening a new account. My first impression of the website was not good as I did not find anything to impress me about it. At least it is functional and easy to navigate to it. Playhippo Casino offers slots from three software providers, Microgaming, NetEnt, and Betsoft which is ok since these are my favorites but they should add some more too.

I used to make many deposits here since they have many promotions running every month and I prefer playing with a bonus in order to start with a bigger balance. Besides the typical 100% welcome bonus, they offer monthly and weekly deposit bonuses of 50% and 30%. There is also club Hippo where two times per week they offer free spins and deposit bonuses. Also they have a monthly promo where they offer free spins each time you make a deposit. I am very satisfied with their promotions and it is a good way to keep players coming back.

One of the problems I had when I first joined here was that they did not have live chat and I could contact support only by email when I needed help. Although their email support was usually very fast, sometimes I would wait for many hours to have my problem solved. The last months they have added live chat but it should be more hours open and working.

I also never had any problems with my transactions with Playhippo Casino, they were always fast and kept their time frames. Overall Playhippo Casino is a decent casino to play.

PlayHippocasino is good example of online casino for me. It is not a perfect one, but generally a good one.

PlayHippo casino offers games from NetEnt and Quickfire, and it is great selection of games, nothing bad to say about it.

I never touched customer support, only at one case when support requested my documents. They verified my account within 12 hours, it is quite fast and really have no complaints about this. Live chat I never touched, because generally do not have any problems or questions, I think it is good for online casino.

Promotions and bonuses are very good. PlayHippo casino offers a lot of different bonuses, but most promotions are with freespins. So at this casino you will be really rewarded with freespins for your deposits, but of course freespins number depends from amount of your deposit. But this is usual thing, that different type of players get different bonuses. As I remember there is even freespins offers for deposits like 1000 euros or so, of course for such deposit you will get a lot of freespins, probably 1.000 or more, but of course such offers not for me. Also usually casino give freespins without deposit, not much, usually just 5 for me, but it is still very good.

I have had couple of withdrawals from PlayHippo casino. Usually casino pay winnings within about 12 hours, but once I get paid after 24 hours or so. After I passed verification of my account (was required after my first withdrawal), I never had any problems with payouts at this casino.

Overall PlayHippo casino is decent place. They could pay withdrawals faster, I think it is a space for them for improvements. Also I will be happy to see more reload bonuses, not just freespins offers. I love freespins offers, but everything should be balanced.

A bit more reload bonuses.
A bit faster withdrawals would be nice.

Nothing very poor casino. Did reply to my emails quickly however have given me the run around since answering them not very good please stay away.

Able to deposit over deposit limit by 50 pounds very poor show and no refund as of yet.

PlayHippo casino is a member of OddsMatrix limited group of casinos. I joined this casino some time after I joined Buck and Butler Casino. I don't think I have seen so many mails with offers to join from any other casino. In average I would get 1 or two emails from this casino per week.

Anyway I made an account here because I think they were giving some free spins. I didn't win anything so later on I kept getting mails from this casino. I had some extra cash balance on my Neteller balance and I decided to take a closer look at the casino games. I was surprised by the great number of slot games that this casino has to offer. I was happy to see all the standard NetEnt slots but I was really interested in the Microgaming offer. I was really happy to see some of the older slots here like Kathmandu, Avalon and Supe it Up.

I decided to make a deposit here and try my luck with the games. I made a deposit of 20 euros and decided to take their welcome bonus. They have the standard 100% match bonus up to 150 euros with a wager of 35 x bonus. This is more or less standard in all NetEnt casinos. Ok I had 40 euros on my balance and started with my usual games. In the beginning Kathmandu and Avalon didn’t pay anything and I was down to 15 euros when I decided to try out Supe it Up. I managed to break even here and after two bonus rounds my balance was 50 euros. I was really hoping that I would have a big break on some of the Microgaming progressive slots so I decided to try Thunderstruck II. I had some good wins and my balance at one time was 70 euros but he just wasn't in the mood to pay big. Soon after, I lost all of my balance.

Anyway I had some fun here and will try my luck again before I decide if I will be a regular player here or will move on to another casino.

This will be my personal experience about PlayHippo Casino. I tried out this casino because first of all it is highly ranked and it has a lot of positive feedback on the casino. The casino itself is powered by my two all time favorite Microgaming, NetEnt and Betsoft, which is another reason that I gave this casino a shoot. The site itself when I loaded it was very mediocre and by my opinion needed some touch ups.

So straight away I went to sign up and to make an actual deposit. I saw that they did have a welcome bonus of 100% up to 150€ but I didn't take it, also I saw that they offer a mobile play and instant play which I always prefer, but no downloadable version at least I haven't saw it. So with my 20€ balance I went to choose a game that I was gonna play. Since this is a casino with two of my favorite providers it almost had every slot that I can imagine and even more, but at the end I decided to go with the Wonky Wabbits slot. I played with a minimum bet at 0.30€ per spin, the beginning was really rough cause in the first 30 spins I barely got anything. But then some wilds started appearing on the reels which boosted my profit. So I decided to leave it on auto with 50 spins and when I came back my balance was only 5€, so I continued playing because there was no chance to switch slots at this moment and in the next 10 minutes of playing I lost it all.

Overall I have had a very pleasant experience in this casino; I will definitely come back again in the near future, so definitely a recommend from me and 8/10 regarding the ratings.

I play in PlayHippo 6 months already. Yesterday I’m was very happy, because with my deposit 500 e + bonus 150 e, I win 5000 eur in game Castle builder. Yesterday, 16.11 18:30 I make withdraw immediately. Today, 17.11, 13:20 I receive complete my money, my win - 5000 e. Very quickly withdraw!!! Thank you very much, Play hippo :-) !!!

PlayHippo casino is just as fun to play as its name. They are owned by the Oddsmatrix casino company and they are very highly reputed in my views. They have the three premiere software’s providing them with the games. MG, Netent and Betsoft even though I am not really into bet soft that much but I have played on it sometimes and it is not that bad too. I created an account on this casino a couple of months ago. And made 2 cash out from them and it is one of my best casinos. Some really nice and bonuses and all big names attached to this casino so nothing to worry about.

I loved the Starburst game here as it was the only game which gave me money from the start till the end. Even when I as fed up with other games and used to come back to this one it never disappointed me just love this game and this is why Netent is one of the biggest in gaming industry.

The Wish Master game also was very nice but not much action if compared to Starburst. Their table games are way better than the slots. Casino hold em gave me a lot of money and here I always beat the casino. I like that the return on table games is also so much where we are straight against the casino in one way.

The withdrawals do not take a long time here we get the money in two days so its fine but I do not understand that why they keep our money on hold. Someone told me that they do it because o stat we get impatient and cancel the withdraw and start playing again.

Well I liked sorry loved this casino a lot and I think this one is a 10. I think this casino is a go go.

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