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PlayHippo Casino

Item: PlayHippo Casino
Rating: 1
Author: Irena D.

Player Rating 15 reviews

6.6/10

15 reviews

Complaint Response 14 complaints

3 days avg. 14 complaints

What we like

instant play and mobile versions
24/7 customer support via e-mail
SSL encryption
RNG certified

What we don’t like

customer support hasn’t got live chat, nor toll-freel telephone

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

PlayHippo Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.playhippo.com

Established

2013

Licences

Malta Gaming Authority

Affiliate Program

Play Hippo Affiliates

Languages

Dutch, Finnish, German, Norwegian, Greek, English, Spanish

Casino Type

Instant Play, Mobile

PlayHippo Casino is an online casino, managed by OddsMatrix Limited, is licensed and regulated by the Lotteries and Gaming Authority of Malta, while the Casino Games, Quickfire, is licensed and regulated by the Government of Curacao.

By using softwares from NetEnt, Microgaming and BetSoft, PlayHippo is able to provide a multitude of excellent casino games, superb 3D games and favourite Jackpot games for players to enjoy. With a very wide selection of over 500 games playable in the flash mode (instant play) and on mobile units, players are constantly being looked after and spoilt for choice of games.

Restricted Countries

The website does not list out any other restricted countries other than USA, but if in doubt, kindly enquire by email and send it to [email protected].

Mobile Gaming

Android and iOS Apps are supported at PlayHippo.com and there are over 20 games for mobile users to choose from. Favourite games like Avalon, Fruit Shop, Gonzo’s Quest, Mr Vegas, Starburst, Thief, Thunderstruck and Tomb Raider, to name a few, and including Blackjack and Roulette too.

Security and Fairness

All players’ personal information are collected and stored at PlayHippo.com under the Data Protection Act of Malta. Being licensed and regulated in Malta under the world’s strictest gambling legislation, all transactions and account details are treated with strictest confidence and these information are not disclosed to any third party.

The Random Number Generator (RNG) is audited, tested and certified for fairness of the games at all times.

Deposit Methods

Payz, Laser, Maestro, MasterCard, Neteller, Paysafecard, Postepay, Ukash, instaDebit, Entropay, Przelewy24, iDEAL, Sofort, Nordea, POLi, eNETS, Dankort, Abaqoos, Boleto, Swedbank, eKonto, CartaSi, Envoy, ePay.bg, Euteller, Neosurf, Teleingreso, Fast Bank Transfer, DineroMail, FundSend, QIWI, Todito Cash, Santander, Trustly, Online Bank Transfer, Skrill, Visa, Giropay, Multibanco, EPS, Lobanet, Solo, Switch, u net, Euro6000, dotpay, TrustPay, PAGOFACIL

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Laser, Maestro, Neteller, Ukash, Entropay, Sofort, Visa, Solo, Payz

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per day

Currencies

Australian dollars, Canadian dollars, Euros, Norwegian kroner, Polish zlotys, British pounds sterling, South African Rand, Turkish Lira, South Korean won, Swiss francs

Pending Time

12-24 hours

Withdrawal Times

E-Wallets 12-24 hours
Bank Transfers 3-4 days
Card Payments 3-4 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Betsoft

RNG Tested

Progressive Jackpots

Game History Feature

Casino Games

The combination of NetEnt, Microgaming and BetSoft softwares provide players with over 320 video slot games to suit any taste. From high definition graphics games to amazing realistic 3D games, all of which are sure to take players breath away. There are new games like Lights, Football Star, Cool Wolf, Aliens, Wonky Wabbits, Wild Water, and more, to popular games like Starburst, Gonzo’s Quest, Dead or Alive, Immortal Romance, Fruit Shop and Twin Spin, amongst many others.

Players who enjoy playing 3-reel slot games are also in for a treat, with favourites like Jackpot 6000 slot, Super Nudge 6000 slot, Safari Madness slot, Mega Joker slot, Pirates Gold slot and others.

Jackpot hunters should love the selection of games available. Choose from Arabian Nights, Hall of Gods, Mega Fortune, Mega Moolah, Mega Moolah Isis, and many more. Several millions of dollars just awaiting to be won.

For table game lovers, there’s a wide array of popular games of Baccarat, Blackjack, Roulette and Poker, while special games lovers have over 110 games ranging from Video Poker, Scratch Cards, Keno, Bingo and others.

Live Games

Live Games with live dealers are currently not available as yet.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

FAQ Section

Support

Customer Support is available 24/7 and can be contacted at: [email protected]

Replies to any queries should be received within 24 hours, failing which, players can expect to get a little surprise from PlayHippo in their gaming account! Now that is what a real good customer service is all about. PlayHippo may not have Live Chat support, nor customer service via telephone calls, for the moment, but they certainly know how to keep their customers happy.

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Complaints

Read the complaints other players have left for PlayHippo Casino. Learn more about complaints.

Show all complaints

Submit complaint

Withdrawal delay of deposit bonus offer

Play Hippo has a 100% deposit bonus up to £150 for first deposits. I opted to go for £50, played through all the wagering and ended up with £50.16. I deposited and played with this bonus on 31/05/2018. Then i withdrew it to skrill ( this is what i deposited with) as i thought it would be nice and quick, on 1/06/2018 I read in their terms that you have to wait 24 hours after deposits are made to make withdrawals, which is fair enough, but it is now the 4/06/2018 and i still haven't received the money and no replies to email. Is verification needed ? Is there any other issues ? At the moment i dont know as there is no response. In my experience skrill is very fast. Please can Play Hippo communicate any issues and proceed to process my withdrawal to skrill ? Charles

Resolved

£50.16

Withdrawal issues

Have big issues withdrawing from Play Hippo! - used my visa card to the first deposit on playhippo, that was OK. - When withdrawing for the first time, they reversed the withdrawal without telling any reason. Tried to withdraw the second time, and reversed without any reason. Asked the reason, and after a lot back and forth they told me the they have some issues withdrawing via bank transfer to my country (Norway). After a lot of emails i asked for solution, and they told me to deposit through Skrill or Neteller. After trying to deposit with Skrill and neteller, neither allows me to deposit to playhippo because of gambling restrictions. I have been asking for a new solution of how to withdraw without any luck. They do not answer on my emails anymore! What to do?? I have appr 600€ of winnings.

Resolved

€600

Free spins winnings gone due to some glitch, no one is wiling to help

I have small problem with Playhippo casino. I have made deposit on 2016 05 21 with offer of free spins on Mega fortune game. I have got them and won over 11 eur but on the last spin a game got error without any reason and after that my winnings gone. I wrote to support but they answered to delete my internet cache. I did it but nothing has changed.

Unresolved

€11

Does not stick to its own terms!

31/05 I was browsing, stumbled on Playhippo and looked at the bonus terms (see attachment). In particular, term 4 states "Certain games contribute differently to the wagering requirement. Check out the full list of included games.". I clicked through and saw that some of my favourite slots including Scrooge for example were 100% (see attachment). 31/05 Based on the info I joined and deposited £40 and got a £40 bonus leaving a locked £80. Loaded up the game and pressed spin and said "insufficient funds" even though the funds were there at £80. Tried a couple of other favourite slots, same thing. 01/06 Fired off a message on the web facility about it and got a reply saying that some games are not allowed to be played with bonus funds. I replied saying that that is untrue based on the terms I signed up and deposited with. I asked for my deposit to be sent back as when I try "forfeit" on their website it says it will forfeit the whole £80. (At this stage I haven't even spun once so that's shady on top but that's for another day) 02/16 No replies received to initial email or follow up. I contacted the UK Gambling Commission who said that indeed it seems I was made to sign up with untrue terms and any contract under such terms in null and void and I should get my deposit back. They suggested a firmer "second stage of dispute" email with a deadline before legal action so I sent it. 03/06 No reply whatsoever to the second stage dispute email. The UKGC say they will accept an official complaint if Playhippo do not act by Monday. They have advised to open a case at IBAS as well as legal action using the Online Dispute Resolution platform of the European Union. Currently, I intend to do all that but I hope Playhippo see some sense. I know wishful thinking. The amount is fairly small but the gotch a terms and just shoddy customer service have left me angry beyond belief. So I will be fighting this to the end. And to anyone reading this, DO NOT USE THESE SHYSTERS. Thanks very much for reading.

Unresolved

£40

Unjustified confiscation of winnings and deposits

I joined playhippo about 3 months ago. After playing for a while I decided to take a 4 weeks cooling off period. After this period ended I received an e-mail from them advising that my cooling off period was over and that I am able to log in again and play. So I did and after 2 deposits I won £1700. I decided to withdraw this amount from my account however 2 days later I received an e-mail from everymatrix telling me that I am self excluded from one of their sister sites and that my winnings and all deposits are void and they have closed my account with playhippo. I have been trying to get a reply from playhippo with no luck explaining that I received an e-mail from them advising that my cooling off period was over and that I am allowed to play again. I am not sure what else to do

Resolved

£1700

Missing 400 free spins they promised from December

- I deposit £300 on the 18th of December in order to receive 500 free spins on the Sparks game, after receiving a personal email offer. - Only 100 games were awarded leaving a balance of 400 spins to be awarded. - I emailed support and received a reply from "Adam" at Playhippo that they would be added within 24 hours. They were not added in this time frame or subsequently. - I then emailed chasing these up again on 19th, 21st and 22nd of December, the 4th Jan and the 5th of Jan with no response whatsoever. Therefore I would like these free spins added as promised.

Resolved

Acknowldged self-xclusion from sister site, but refused refund

Hi there, I joined playhippo recently and lost a fair amount of money - around £400. I was gutted as have been trying to not gamble but broke momentarily - joined and lost it in a few hours. I was willing to accept the loss. But the next day I received an email saying I had self excluded from another site they were affiliated with: You have recently attempted to register a gaming account on PlayHippo.com. Our system has detected that you have previously opted to self-exclude on a website managed and operated by EveryMatrix. Your self-exclusion on CasinoLuck.com is still active and will end on 19/04/2019. As self-exclusion implies possible gambling issues, for your protection and in accordance with our general duty of care, we are obliged to exclude your newly registered account for the period remaining on your initial self-exclusion. Please note it will not be possible to activate your account during the period of self-exclusion. Also, it will not be possible for you to open any other accounts and gamble with any sites managed and operated by EveryMatrix. Should you manage to register an account with one of our partners we will exclude any such account/s and potentially retain your deposits and/or winnings on any such account, by virtue of the following clause in the terms and conditions: “Should you self-exclude from at least one of the websites managed and operated by us and afterwards, during the applicable self-exclusion period, succeed in opening an account, depositing and playing on another website managed by us, your deposited amounts and your subsequent winnings, if any, shall be forfeited by you, retained by us and you agree to waive any and all claims relating to the respective amounts.” I am wondering whether it is possible that I can get this money back - I am a novice when it comes to casino rules but I thought self exclusion from the same company should prevent this happening. Thanks, J

Unresolved

£400

Allowed me to deposit and play over 2 days then blocked account because of self-exclusion from sister site.

I opened an account with this casino on 12/08/15 and deposited and played through £500 over the next couple of days. I tried to log on on 14/08/15 only to find my account blocked and when I queried it with support I was told I was self excluded from a sister site until January 2016. I checked and found that this was for Jetbull - I'd been having problems with the amounts I was spending so self excluded for a year. I then left a message with PlayHippo on 19/08/15 asking how I was able to open an account and deposit and play through £500 before my account was blocked and stating that it seems very unfair that I have played with money that I was never going to win anything with or have the chance to recoup and I would like an explanation of how this has been allowed to happen under the responsible gaming policy as in the past I have found with other casinos who operate sister sites if I sign up, I am then unable to deposit because my card won't be accepted. Nobody came back to me so I forwarded on 20/08/15. I then got a response from customer service merely stating again that my account was excluded until January 2016. I responded saying "I did NOT exclude from Playhippo. I opened the account, deposited and played over a couple of days then when I went to log in to play more I was told to contact customer support. When I did this I was informed that because I was self excluded from one of the sister sites I had now been excluded from playhippo. As I explained I am now aware that I am self excluded from 3 sister sites due to problem gambling and should therefore never have been able to open an account in the first place, let alone be allowed to deposit funds. Effectively, I have been allowed to spend £500 that you would never have payed out on. I would appreciate if you could escalate this for a manager to have a look at and I am also going to send an email to the regulating body because in terms of responsible gaming, this seems grossly unfair. I then got a response back from another agent apologizing for his colleague and saying my complaint had been forwarded to his manager and he would be in touch. I waited four working days (as stated on their website) and heard nothing so followed up with an email on 25/08/15 asking if they were any further forward with an answer to my query. Still no response. Emailed again 27/08/15 - guess what? Still no response. It's like they are ignoring me and all I'm looking for is an answer to my query. Hope you can help! Kind regards, Julie

Resolved

Support lied in chat and removed whole amount

Well,,, this is not nice.. I took a 100% welcome bonus on P-Hippo..and deposited 100 sek ( 10 €) and recived 100% bonus After a while i had 1037 Sek..( 100 €) I asked the livechatt if i can forfeit the bonus and in that case, what would happen. The support said: You will loose your deposit + your bonus. I asked several times if she meant the 100 kr + 100 kr bonus i recived and she repeted her self over again: yes you are right. So,, after asking 4-5 times if i only loose 200 sek and will have 800 sek left on my account that has no wager she ansered YES. She never said that EVERYTHING would dissapear. Now,, i immiedtly tlaked to her and she claims she said: i told yuou everything will dissapear I have the full dialog between us at the mail and she never said this to me, she only said i am right when i asked if i loose 100 + 100 Sek.. I have the conversation on mail but its in swedish.. But in translete it looked like this 09:13:36 PM) maria: I deposited Sek 100 only (9:13:41 PM) maria: and got Sek 100 bonus (9:13:48 PM) Maria will then 200 Sek disappear? (9:15:26 PM) maria: if I deposited 100 sek and got 100 sek bonus will only 2++ sek dissapear from my balance that is 1000 sek now? (9:15:33 PM) maria: iand have SEK 800 left? (9:15:43 PM) PlayHippo - Chat Support: Both disappear (9:15:53 PM) maria: I understand then 200 sek disappeas? (9:16:06 PM) PlayHippo - Chat Support: yes (9:16:29 PM) maria: okey one second so I cancel (9:17:25 PM) maria: Wait You said that 100 + 100 would disappear? (9:17:42 PM) PlayHippo - Chat Support: yes (9:17:47 PM) Maria: But all disappeared (9:17:48 PM) PlayHippo - Chat Support: 200 that you had (9:17:50 PM) maria: Full balance disapeared (9:18:09 PM) PlayHippo - Chat Support: yes (9:18:14 PM) PlayHippo - Chat Support: that I said to you (9:18:21 PM) maria: NO (9:18:29 PM) maria: I asked if only 200 dissapear and you said YES (9:18:31 PM) PlayHippo - Chat Support: all money that you deposit with bonus This happend to me... is this really right? that supoort can lie to me like this? As i said,,, i have full conversation as you see... i have it on mail from Playhippo.. And the refuse to put back the 1037 sek with 1 815 sek left to wager...

Resolved

kr1037

llowed to deposit over limit

Play hippo allowed me to open an account even though I self exclude I opened a new account and was able to deposit to it straight away I set a deposit limit of 10 pounds but with in mins I was allowed to up the limit on the same day I was allowed to change the limit 3 times no waiting time and able to deposits again straight away even though my limit was 10 pounds per week in all I spent 60 pounds in this site after setting a deposit limit of 10 pounds I emailed them asking to close the account straight away explained I was self excluded and was allowed to deposit 50 pounds over my limit when my limit was 10 pounds per week was told I could have a refund as that against responsible gambling on there site was given email address for the company that own them and told they would sort this have email a number of times but no reply, have email play hippo but they just say thy can't help it need to be the company that owns them I just need help sorting this also this needs to be sorted for any 1 else that plays on their site please help

Resolved

£60

Complaint Statistics

Resolved 8

Avg. Amount $ 550

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

6.6/10 ● 15 reviews

Top reviews from our players

Imvikas911

11 years ago

6/10

PlayHippo is a part of the Mg, Netent and Betsoft portals and has a very big selection of games on their casino. It was good that they did not have the download version of the casino and I played at the instant mode of the casino. I registered and was eligible for a welcome bonus package but I did not want that because whenever I accept the bonus I try real hard for the wager and then end up losing my money also so I played with my money only. Sent 40$ from my E wallet and was ready to play.

I started with the Starburst slot which is a very famous Netent slot. I really like the visuals of this game as it is very different from a regular slot game. He first hit I got was the yellow diamond thing with 7's and this one got me 0.20$. I was betting just a little more than the lowest bet. After this got the bar thing with diamonds and 7 and this one got me 0.40$. When I tried to open South Park slot it showed some error and DNS thing came on my screen and had to refresh a lot of times and then it worked. It does not mean that their software is slow I just had this problem once and that too with this game only. Here hit the J and A with the blue capped guy or kid. This one got me 0.20$. I had to take a lot of no win spins here and that cost me some money but then I hit the 4 A's with a j and this one got me 2.40$. I had my biggest wins from this game only. I played Gonzo's Quest after this and this one was just fine and not a lot of action here. My best were Jack and the Beanstalk and South Park slots.

I withdrew 88$ form this casino and got the money in around 3 days. I do not mind a little delay in cash out.

blondie

11 years ago

8/10

Play Hippo is a casino based on Netent software, which provides almost all of my favorite slot and table games, so I was very interested in trying them out. Plus they have a great rate on AskGamblers forum, so I was pretty sure this casino is trustful. I signed up and made a 30€ deposit, and since they have active only welcome bonus promotion, I decided to try my luck with my own money.

I started to play Creature from the Blue Lagoon. Oh gee, this game is so great and the intro too! I liked the look of it so much, that I placed 0.40€ bets per spin and got so attached to it that I didn't want to quit it even though I was losing all the time. When I got 18€ left, my intuition told me to stop, so I went to Dead or Alive slot. I placed 0.45€ bets per spin but all I got from it was wins like 0.12€ or less. So I felt a bit frustrated and decided to visit this casino again next day with fresh vision.

The next day I went straight to the Wishmaster. I played it for over than 30 minutes and the 0. 40€ bets per spin helped me to boost my balance with a few wins like 2.40€, (when I got the wild feature) up to 20€. And then I made my mistake. I went to casino holdem, which usually brings me good money, placed 1€ starting bets and lost all my balance within 10 minutes.

I had a nice time at Play Hippo casino, and it has many reasons for me to come back there- good instant play without technical problems or long loading, very nice casino page, and of course- eyecandy games. I would like to see from them more promotions, free spins or interesting deposit bonuses, so playing there would be more exciting.

yapro

11 years ago

6/10

PlayHippo was opened somewhere in 2013 year I believe, at least first time I heard about this casino somewhere at winter of 2013, or probably it was 2014 already, who know, I am just sick with my memory most times. And since this casino open their doors I already saw some really bad reviews of players about this casino, and looks like it is not very safe place, even here at AskGamblers we can see 3 unresolved complaints, and of course I will lower rating of PlayHippo for this, even taking note that my experience is good here.

I played at this casino probably only 2-3 times, and I am think it is not needed to describe why it is not my favorite online casino, also I did not like casino bonus policy, this guys did not send to my email any offers like deposit bonuses, probably some freespins, just nothing. I never unsubscribed from their newsletters, but for some reason I did not get any emails from this casino. Of course I can try writing to support this question, but why I should do this? I have only one payout request from this casino, that was come from my second deposit in this casino, it was really awesome and lucky session, I have some great wins in Net entertainment games, and also I have nice x 400 total bet win in Jack and Beanstalk, I get few expanding wilds one after one in freespins feature, and therefore achieve so nice result. Also I tried Dead or Alive, and almost hit 5 scatters, I get 4 of it on 1 2 3 4 reels, but no 5 reel gun. This was really sick. Money was paid within 2 days, and verification takes 1 day.

I rate this casino with 6 stars, my experience was good, but come on, 3 unresolved complaints it is bad, do something with this.

katemak

11 years ago

6/10

Hi AskGamblers, my next review will be on Play Hippo Casino. This Casino is powered by Netent slots, which are my number one, favorite slots and they have also Microgaming and Betsoft games. I did become theirs depositor few months ago. What I remember from then, that I took the 100% welcome bonus and the 20 free spins I think it was on the Starburst slot.

When I played there I remember that I waste my bonus very fast and that I played Fruit shop slot. Also from the free spins I didn’t do anything, because I won only 2.50 euros. So my impression from the first time was pretty bad, or maybe I had no luck that day. I like this casino, because they have great promotions with the free spins, but, what I don’t like is that, when they have promotions for free spins the minimum deposit is 30 euros and by my opinion is high.

Few weeks ago I decided to try my luck again, here and I deposited again. I took the 100% match, they were having another promo, but the wagering is pretty high. So I tried to play and started with Gonzo Quest, which is number 1 slot, favorite of mine. I deposited 20 euros, so I was playing with 40 Euros’ place my bet at 0.40 euros, but my balance went down very fast, so maybe I was playing for 10 minutes when I reached 3 euros on my account. So whenever I play Netent slots and have low balance I always try to play Starburst, because even if you have few euros on the account this game, can surprise you.

But not this time. From all the 15 spins I had I was getting empty spins or very low winnings. So I finished my playing there. At this casino I have deposited only 3 times, but all the 3 times I had very bad play time there, I was not winning anything. I like this casino, but from all the complaints I saw here, hmm it makes me think, should I try my luck again or not!!!

bogdangy

11 years ago

7/10

This casino is good because it has a lot of features and advantages that I will explain now! I started to play at this casino few months ago when I created my account and I made a deposit of 10 euro to receive the 100% welcome bonus up to 150 euro! I was impressed first time when I made my deposit via Skrill and I saw that they have a lot of payment methods available like Skrill, Neteller, credit cards, paysafecard, Ukash, Moneta, Entropy and many many others! Another thing that impressed me is the jackpot games that they have a lot of games with jackpot like Mega Fortune, Hall of Gods, Mega Moolah, etc.!

With 20 euro in my account balance and only 35 times wagering requirements I decided to play some NetEnt games and I started with the South Park slot! I played about 10 minutes this game and I managed to boost my account balance to 41 euro and decided to change the game and to play Jack Hammer! I managed to catch the free spins after only 4 or 5 spins and I won 17 euro from this nice feature! I played about 1 hour NetEnt games and I saw that I completed the wagering requirements and my account balance was showing 33 euro! But instead of withdrawing the money I decided to play Immortal Romance slot! I couldn’t catch the free spins but the Wild Desire feature came and disappointed me because gave me only 3.2 euro! Finally I lost the money and I was a little bit upset because of the low payout rate of my favorite slot game from Microgaming!

Overall it is a good casino because it has a nice welcome bonus, a lot of payment methods and only 10 euro min deposit, good games from Netent and Microgaming, a nice looking website and I think that I will come back here to try my luck!