PlayHippo Casino - Does not stick to its own terms!

4086554Playhippo United Kingdom
posted on June 3, 2016.

I was browsing, stumbled on Playhippo and looked at the bonus terms (see attachment). In particular, term 4 states "Certain games contribute differently to the wagering requirement. Check out the full list of included games.". I clicked through and saw that some of my favourite slots including Scrooge for example were 100% (see attachment).

Based on the info I joined and deposited £40 and got a £40 bonus leaving a locked £80. Loaded up the game and pressed spin and said "insufficient funds" even though the funds were there at £80. Tried a couple of other favourite slots, same thing.

Fired off a message on the web facility about it and got a reply saying that some games are not allowed to be played with bonus funds. I replied saying that that is untrue based on the terms I signed up and deposited with. I asked for my deposit to be sent back as when I try "forfeit" on their website it says it will forfeit the whole £80. (At this stage I haven't even spun once so that's shady on top but that's for another day)

No replies received to initial email or follow up. I contacted the UK Gambling Commission who said that indeed it seems I was made to sign up with untrue terms and any contract under such terms in null and void and I should get my deposit back. They suggested a firmer "second stage of dispute" email with a deadline before legal action so I sent it.

No reply whatsoever to the second stage dispute email. The UKGC say they will accept an official complaint if Playhippo do not act by Monday. They have advised to open a case at IBAS as well as legal action using the Online Dispute Resolution platform of the European Union.

Currently, I intend to do all that but I hope Playhippo see some sense. I know wishful thinking. The amount is fairly small but the gotch a terms and just shoddy customer service have left me angry beyond belief. So I will be fighting this to the end. And to anyone reading this, DO NOT USE THESE SHYSTERS.

Thanks very much for reading.

posted on June 10, 2016.

Dear @4086554Playhippo,

Please let us know if there's some update on your issue.

PlayHippo Casino complaints

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  • 1 week avg complaint life
  • 575 USD avg amount

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