Omni Slots Casino

Omni Slots Casino - Waiting two years for my payment

$647.34

Please help me, becasue the Omni slots casino is doesnt want pay my money. The story is the next, it's happened from 16.10.2017.

I had 100€ deposit via skrill, and i won 1282,50€-s.

Later, the casino is wanted some of the usual documents, like bill and ID, and i sent them. After 1-2 weeks, the casino is wanted my bank details, but because I did not have bank account, I sent my wife bank details. Unfortunately, the bank is closed my account, and i did a new bank account , and i sent the bank details for the casino...Casino is wanted skrill 2 screenshots, and i sent them..
After then, I had chat again and again (02.-03. months in 2019), but my money is never received. The last email what i sent was on 28.02.2019. , and asked the casino: pay my money! Never get any answer....

Since then I closed this bank account because money not received and did not know about the get help from you as I am just found out this opportunity to write complain to you.
My Skrill and Neteller account however still alive to receive the winnings.

This my story, please help me..

Omni Slots Casino - Delayed payment totaling €3,612

€1282.5

I requested withdrawal 5397387 on 2020-01-12 23:44:15 for amount 1912.5 eur. It has never reached my bank account also in casino it is marked as "paid" from 14 january 2020. On 2020-01-15 00:31:22 i requested withdrawal 5400907 for 1700 eur, it was cancelled by casino and now sitting in my casino account. Currently it is impossible to request new payout from casino site - error appears when i attempt to do it. Only available withdrawal option for me was always bank transfer and i received funds twice from omnislots successfully to same exact IBAN before - in december 2019.
Reply from [email protected] 24 jan 2020 "Thank you for your email.Your bounced payout of € 1912 will be refunded to your player account. At this moment, we are waiting for this request to be processed. As soon as this has been processed, you can request a new payout!Thank you for your patience and understanding." 9 days and they have not refunded my payout. At this moment i have 1700 eur on my casino account that i can not request to withdraw and 1912.5 eur unpaid missing funds that makes total of 3612.5 eur delayed pay outs.

Omni Slots Casino - Almost 3 weeks and still waiting for my withdrawal

€3612.5

I made a withdrawal from omni slots the weekend before Christmas hoping for the funds to maybe be in my bank account now it's still not received yet and it's now 4 days into the new year and I have been emailing them asking for an explanation to which I've been told that there waiting for the payment processor to get back to them and that they have been told the funds haven't bounced back yet I've contacted my bank and they haven't received anything and can't see any attempt made to deposit anything from the casino I'm really upset because I was first hoping for the funds to maybe be in my bank account for Christmas which didn't happen then I thought definitely by the end of the year and still waiting I feel I'm just getting the run around surely it doesn't take almost 3 weeks for a resolution

Omni Slots Casino - Delayed 4700 AUD Payment for 14 business days

$450

Our support informed us that you had a query regarding a payout of 4700AUD that was not received
yet on your end.

I see that the payout was sent from our end on the 05/08/2019 and it takes 1-5 working days for the funds to appear on your account.

I would advise you to check again as well for the day after tomorrow as it might have been delayed due to the weekend in between.

If by then, it has not been received yet, please send us a Bank Statement showing transactions from the 05/08/2019 till the 14/08/2019
so that we can check this further for you.

Submitted bank statement to show no funds

Still haven't got a real answer or ETA after requesting an eta every day.

Omni Slots Casino - Payout cancelled because of "strategic betting"

$4700

Dear AskGambler team,

I opened an account with OmniSlots last week because of good reviews and deposited a total of 2750 EUROS, ranging from 100-500 Euros each time. From 2 of these deposits, which were 500 Euros each, I managed to win a bit and made 3 different withdrawals of 1000, 1500 and 1000 euros. The first 2 deposits coming from the first 500 Euros deposit were given an OK status (also the site had a problem with my viewing my withdrawal history right from the beginning which they never resolved, so I had to ask the support to check if my withdrawals were ok). However after my third withdrawal I received an email stating that you will cancel my withdrawals and only deposit the last 500 deposit because of “strategic betting”. I asked them to explain how my betting was strategic as I play normal blackjack with high and low bets at random and it is all luck and if they had a problem with my way of betting they could have said so when I was losing 2750 Euros and not only when I managed to get lucky and win. However, they just repeated themselves and did not show any prove of that. I feel extremely discriminated as a new gambler. I have played the same way, mostly computerized blackjack across other gambling sites with no problems and I never managed to win as a net as it is not a winning strategy, just normal highering and lowering bets because of getting bored. I feel their claim is against fair play by confiscating my winnings and not reimbursing me for my losses and making the odds hugely on their favor more than what is expected from gambling sites. I like this matter to paid a closer attention too and I am extremely upset and displeased with how they treated me.

Unresolved

€3500

Omni Slots Casino - Stalling payment for 4 months

I registered on Omni slots casino on 21st of September. I made deposit of 200 euros using my Neteller account. I ended up winning 9200 euros and wanted to continue playing, I asked casino support if I can place higher bets, to which it replied that I have to make withdrawal first and then re-deposit. I agreed and in order to withdraw I was first asked to submit documents such as ID and proof of address as well screenshot of my Neteller account and selfie of myself holding my ID which I did submit. I received an e-mail that my account was successfully verified and that I can withdraw my funds to Skrill in 1 business day. However, I deposited from my Neteller account and wanted to withdraw to Neteller as well. I had no other choice but to present my Skrill account to casino and casino stated that I could not withdraw to my Skrill account I could only withdraw using bank transfer. I presented 2 bank accounts to casino as well as the bank statements and casino requested that I send them the bank statement from the bank account from which I was funding my Neteller wallet. I sent this bank statement to the casino and I was requested a video call using Skype. I successfully passed the video call verification on 18th of December and I haven`t been receiving any replies until 7th of January. After that, I was asked to present a bank statement that I already presented and I once again sent the bank statement with the bank stamp. Then I was asked to present Notarized documents on 10th January and while I was preparing them, after 4 days, my account was blocked and my winnings were confiscated. I prepared all of the documents and sent them on 19th without knowing my account was already blocked by that time. In the end, first of all casino asked me to withdraw my funds, then successfully verified my account, then did not allow me to withdraw to my deposit method and started asking me for additional verifications which it have been doing for 4 months, and after for 4 month it was still asking me for some verifications and blocked my account after I did not send them the documents in 4 days and sent in 9 days instead. According to terms in conditions, there are no time frames for the documents submissions, especially since when the manager of the casino can go missing for 2 weeks and not reply to my messages. Dear Ask Gamblers team, please help me with the resolution of this issue.

Omni Slots Casino - Refused to pay my €7,075 winnings due to software error which occurred AFTER my winning session

€9200

My winnings of €7075 on 16/07/2018 got voided because of the wazdan error (which happened a day later) on 17/07/2018. Let me explain this step by step.

Wazdan error: apparently wazdan forced an update on their slot machines without noticing Omni Slots which resulted in bets not deducting from players accounts.

My complaint: Bets were deducting from my account balance just fine. I would of course have noticed if this wasn't the case. To ensure this even more: I had about €700 left in my account when i won the big amount of exactly €8000, leaving me with €8700 balance in my account. I continued my bets and lost around €1675, which left me with an account balance of €7075. I cashed out 100% of my balance which later got cancelled. Also, the wazdan error happened at 17/07/2018 (as stated in the email) and my cash out and plays happened at 16/07/2018.

What happened: After 1.5 month of emailing the support daily (who were really nice to me, this was not an issue), i got a full refund of the deposits i made on 17/07/2018 and got partially refunded the deposits i made on 16/07/2018 (total deposit that day: €2848. refund: €1680).

What do i want: I would be totally satisfied if i could get the winnings i won legit of €7075 back minus the refunds. If my calculations are correct this will leave me with €3740.

I really hope we can work this out.

Kind regards,
Chaim

Unresolved

€3740

Omni Slots Casino - Stalling €360 payment intentionally

Hi. There's not much to explain here. Been waiting for my withdrawal for 18 days now after a little playing, and I have sent around 5 emails asking them to send it to me. There's no response from them. Im not sure whats going on, and im starting to suspect this might be a scam casino? I dont want to lose my money, hoping Askgamblers could lend a hand and see where this might go. Its very odd that they dont respond on email nor send my withdrawal even though my account is verified and such.

€360

Complaint Statistics

Resolved 11

Avg. Amount $ 2,991

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

6.4/10 ● 41 reviews

Top reviews from our players

fontanas.m

7/10

Good bonus offer. Easy to handle.

But lost all my money within one hour, but that´s how a casino is working.

The games offer is limited, there a lot of operators with a bigger offer of different casino games.

denamaree8

10/10

I really like everything.

I sent verification docs they were done and verified in about an hour. Then when I made a bank withdrawal of $3536 dollars it was paid straight away and I wasn't able to reverse it which is a very big plus for me I do not like being able to reverse the withdrawal so that was great. I did only recieve $3333.80 in the bank transfer and realized about $172 was missing I contacted cleo at omni slots and she was above exceptional and was fast to act and have the missing funds of $172 credited to my player account.

I am just blown away about how great this casino is I made the withdrawal the thursday before easter and due to the weekend and easter holiday aswell I had to wait 5 days but I had faith it would come and bang on the following Wednesday morining it was in my bank wow wow wow is all I can say every corospondane has been great and if u need chat right away u can leave a message or just wait till they are in the office which is usually most the day u have about an hour when they arn't online it's just a fabulous casino 10/10 for me smooth game play excellent support team in cleo louis and christa fast enough withdrawals and no reverse with bank transfer which is perfect thankyou guys

cszwong87

5/10

All good until I requested a withdrawal - not what you would expect from a casino with a rating above 8.

Like so many people on this website I join casinos based on the reviews. The key factor is the withdrawal process/speed after being burnt many times online.

Omni Slots Casino has a super rating of 8.25 hence I was expecting the best! On the AskGamblers website the e-wallet withdrawal shows a period of 0-12 hours.

Upon requesting a withdrawal to an already verified e-wallet (Skrill) I have been told there is a 24 hour 'hold' period for business days which means I have to wait all weekend before the reverse withdrawal period is even over. I asked if this could be flushed but was rejected and told to wait. Further to this it will take another BUSINESS day for it to be processed. Hence in total it will take 4 days to a verified e-wallet.

My huge gripe with this is the fact that such a high rating (8.25) is not really justified for such a slow withdrawal process which does not even include weekends. I am sure a lot of you will agree - with many online casinos with a rating above 8.0 pay to verified e wallets within a matter of minutes.

Hence we all should have a more realistic expectation with Omni Slots casino as their withdrawal process takes far longer than what you might expect.

Personally I believe the rating/review should be adjusted as we, as the reported payout time - it is NOT 0-12 hours as shown.

Username b0kch01

I was surprised to read your review because one of the things we are focussed on at OmniSlots is fast payouts. So I just checked your account and I saw that you had your payout within 5 hours after pending period. Off course for bank payouts there is extra time in the weekends but thats because the banks do not wire in these days, otherwise we would do this. Also just to clarity the payment periods. As you can read in our terms and conditions and also stated on the Askgamblers site there is a pending period of 24 hours and after those 24 hours the payment time for e-wallets is 0-12 hours. Maybe you didn't understand that part. I understand that you were disappointed that the live chat did not flush your account manually but they do not have the tools to do that. What I can can do is to bring this up internal and see if we can add this option soon. I hope next review you will also tell that you were treated very nice by our bonus manager and that that was why you had such a nice payout. Christa

Omni Slots Casino 9 years ago

yaroza

5/10

I joint this website because they have Amatic Industry games, among others, and accept AUD currency.

I tried playing with them with 1st deposit, but I doubt I'll play there again. There is no Live Chat - or rather it says Live Chat, but what you do is you are leaving a message so that someone responds later via email.

My 1st question was answered promptly, but I'm yet to get reply for my 2nd question. It's been 24hrs. This scares me. If there are issues in future, you risk being frustrated chasing for response.

There is no option "forfeit bonus", wagering requirement is still displayed. I'm reluctant to take risk and deposit 2nd time and have to wager 1st deposit amount, if I lost 99% of my first deposit. Usually, if you lose, you can cancel your bonus, and start fresh with another deposit.

Overall, the website feels like it's "work-in-progress". Unable to comment on verification or withdrawals because I haven't done these yet.

Hi Yaroza Thanks for the honest review, let me respond to your comments. Occasionally it can be possible that for a few hours there is no live chat but in general the live chat support is available for more than 20 hours a day. Since you live in Australia you had some bad luck. But in case the live chat is not available than you can leave a message and this will be answered asap. Regarding your 2nd question. We don't see an open ticket, so please be so kind to send your question again to [email protected] and I will send you a reply to you. Regarding the bonus issue. We are aware of this and as we speak are upgrading our system to this possibility. I am sorry to hear that you have the feeling that the website is "work in progress". You might have this feeling because we always try to keep things simple as possible and not too many animations and other things which might distract you. We like to offer a site with fast and easy navigation and this can look for some players a bit different then our competitors. So please send me an email so that we can give you the service you expect.

Omni Slots Casino 9 years ago

Afi4wins

6/10

My first thought was...is this casino related in any way to Playtech's Omni Casino? Nope, no way! Dang! If it was, then I can be sure that it'll be a damn good casino like Omni. But upon checking up on the rating of Omni Slots Casino at AskGamblers, it turned out to be damn good casino nonetheless. So, what was I waiting for? Who said I was? I signed up immediately! Hahaha.

Was I THAT easy to convince? Nope, no way! In fact, I checked out their T&C first, then checked out their promotions and terms, followed by their wagering requirements on deposits and free spins, and finally, I checked out what games were available for me to play. Starburst was there...good. Fruit Zen was there...yappa-dappa-doo! If there's Fruit Zen, there's going to be Afi then...for sure! Why do I love these two games in particular? Simply because...I could start playing with just 3 or 5 cents bet per spin. When my funds are low, I must make my money go slow. When my funds are on the grow, then I can make some nice big blows, hehehe.

Well, sad to say, it just wasn't my day. My deposit and the welcome bonus got burnt. The stars did not do much of bursting and I was beginning to start cursing. Then I was thinking to myself..."if the stars are not performing, maybe the fruits could start fruiting". A few more deposits went into Omni Slots pockets, Fruit Zen I was spinning but nothing big I was getting. Oh geees, everything was becoming so frustrating! Ah well, at least I had fun. When I have some money, I'll go for another swing.

What do I dislike? Well, let me think. All my deposits came to nothing. All those spinning I didn't get anything. I was hoping for some good winnings. It was nothing more than just day-dreaming. Were the withdrawals fast? Was the casino support good? Well, I just don't know for now. Untried and untested, but they had better be good! Otherwise, they will likely get s******.

Hi Afi4wins Thanks for the review and happy to hear that you like our games. Fruitzen is definately a nice game and very popular in our casino. I hope your next visit will bring even more fun and that the fruits spinning the good way for a nice win! If not, then you can always enjoy from our weekly cashback! Christa

Omni Slots Casino 9 years ago

dzanimac

1/10

I totally agree with Scobe2015 it is it's impossible to win at this casino. I play 230€ and never up to 50€.

Quote of Winston Churchill: "You never can tell whether bad luck may not after all turn out to be good luck"

Omni Slots Casino 9 years ago

1234567

1/10

I totally agree with Scobe2015 it is very hard to win at this casino.

katemak

8/10

At first when I came across to Omni Slots casino, first thought was they are somehow connected to Omni Casino, but having 2 different software I wanted to visit that casino and see what they have to offer. This is really freshly added casino, because they are established this year having not so trust able license Curacao one, but reading nice comments so far I was intrigued to find some more.

The looks and design of the site looked great which I liked it, having three different game software, but what I didn't like is the fact they doesn't have every slots from Microgaming software. They are running nice promotion of 100% deposit match offer with 50 free spins on some games, but actually there are no free spins, so instead they will credit your account of sum of 5$ or euros.

Honestly I am type of player if I see 50 free spins stated on their web page I expect to get those free spins, so I contacted their casino rep, which she explain me that if I didn't want the 5 euros bonus the free spins on some selected games can be added, just to ask from live support agents.

So far I haven't made any deposit here, but few days ago they were running some promotion of Facebook for 10 free spins on the slot Rugby Star and 25 euros no deposit free chip, well actually I was hoping to get that one, but I guess I wasn't lucky that day. Well must say this is my kind of slot I like to play, so it was good opportunity to get some free spins and try my luck here.

From the 10 free spins I got around 3.50 euros and wanted to continue and play Riviera Riches slot game, I like playing this game because of it bet size which is perfect when you have few euros to play. On my surprise I couldn't find that slot so I searched for Golden Era game but couldn't find it either, so finally I opened Break Da Bank game and start spinning. My balance was going up and down, but didn't reach more 7 euros, continue to play and lost it all. So far so god about this casino, I am planning to make deposit here and try my luck, but hoping so that, they will add some more Microgaming slots to their portfolio.

Hi Katemak, Thanks a lot for your review. Please find below my feedback on your comments. First of all there is no connection with Omni Casino so you saw that correctly. Regarding the game portfolio of Microgaming. Please send an email to me ([email protected]) which games you would like to see and we will add those games to our assortment so you can play them at Omni Slots as well. For now I will speak with the responsible person to add Golden Era and Riviera Riches and if you need more games please send me the email We do give a bonus of €5 for the 50 free spins so we will not limit the player to play on 1 or 2 games. With the extra €5 you can play on all games, even tablegames. We can give you also 50 free spins if you really don't want to have the bonus and you can request this through the live chat or by email. Hope to see you again at Omni Slots Christa

Omni Slots Casino 10 years ago

Scobe2015

1/10

I think this casino very hard to win, very very Low % pay out of the game. I play on a lot of casino but this casino hard to win. Just let every one know and think before put your money in. I also have 2-3 friends try on this casino too and they say the same we all lost money. Please beware I don't want you lost money same as me.

Hi Scobe2015 First I want to thank you for playing at Omni Slots. we understand that you are not happy with our casino if you make a deposit and don't win. But we would like to point out that we as Omni Slots don't have any control over the pay-out percentage of game. The game you played is offered by a thirth party supplier(microgaming) and the pay-out percentage you had on that game would have been the same at any other casino. We also looked at your gameplay and believe that playing for almost 2 hours on just one slot with your deposit , is quite nice and you had some good winning rounds as well. After you lost you immediately closed your account otherwise our retention team would have given you a nice bonus to compensate your loss. Christa

Omni Slots Casino 10 years ago

LilianInThaHouse