Omni Slots Casino

Very generous casino, very good social media can keep you busy around the week.
They have quite good communication via emails, you have the feeling that its almost personal.
I adore Christa, ove her.

I certainly don't like that playing with bonus money don't contribute towards the wagering requirements.
I can't understand either that they break down the winnings from free spins

Fast registration and verification. Lots of various games. Many deposit and withdrawal methods. Overal it is not bad casino. Preaty much like any other online casino.

Chat customer service took few times too long to respond, and it happened when I was very nervous due to losing lots of money on those days. It didn't feel right.

It's nice to play and the withdraw is fast. I like the layout and some of the games. Bud they must a lot of slots. That I like example fire joker. I play almost every month.

There are also lot of slots not in the site. And they have almost no free spins when you already have a account. They only have free spins when your depositing.

Omni Slots dont give to players no deposit bonus. They are using microgaming and betsoft softwares games and I love them. What about promos, so they are suggesting us 100% welcome bonus for a first deposit plus 50 free spins. I love these double first dp bonuses.
I like that casino. Its not my favorite, but its still good. I use neteller, so its good for me.
And they provide my favorite wazdan games "_

The first thing that I've ever noticed, is that the no deposit bonus, which I think are 20 free spins or 10 on registration is expired, so I couldnt use it. The casino should offer a new no deposit bonus, I think that's one of the main reasons that make a player to decide if they wanna register or not.

I play casinos nearly 9-10 year, and I had membership of these big and famous name casino websites, soon before after I read reviews here I wanted give a try, I think one of the best casino I ever played, helpful chat assistants, quick verification, and simple layout, much variety of games.

As I seen, they need to get rid of some providers cuz win percentage is really low, it puts the omnislots down. Rest I don't have negative things to say

I have found them short while ago, i think they are part of omni casino a very good reputable playtech casino! with excellent low wagering bonus and really safe and fast withdrawals! it's nice they build a some kind of sister site, where more providers are offered, such as microgaming! also this website, have perfect payment methods, fast withdrawals really good customer support, and perfect promotions, for sure a casino where everyone can enjoy lot of time!

The first thing that i've ever noticed, is that the no deposit bonus, which i think are 20 free spins or 10 on registration is expired, so i couldnt use it. the casino should offer a new no deposit bonus, i think that's one of the main reasons that make a player to decide if they wanna register or not.

Omni Slots Casino

hace 5 años

Hi Madluck,

First I want to make clear that we are not part of Omni Casino and for sure not some kind of sister site.

Secondly, we don't have a no-deposit bonus for new sign-up accounts. We offer 50 Free Spins with your first deposit plus a 100% bonus up to €300. If you see a no-deposit offer of Omni Slots please send an email to our support team so we can look into this. Sometimes marketing partners might publish the wrong information so we can correct this.

Finally, I am happy to hear that you like our promotions and our customer support team.

Christa

Nothing positiv to say. The casino is not taking care of responsible gaming requests.

The casino accept deposits from restricted country’s like Switzerland and keep the money. The aloud to have two accounts even one is self excluded and accept deposits but no refund. I can’t recommend this casino.

Omni Slots Casino

hace 6 años

We take all complaints extremely seriously. However, we would like to point out that in the space of one hour this player has submitted 4 complaints on 4 casinos including ours all with a similar basis  "nothing positive to say...bad experience..." Over the past 3 months the player has complained with similar reasons on 11 online casinos. However, as stated we take all complaints seriously and address his review as follows.

The player failed to provide his documentation for verification so we were unable to see the connection with his previous account which was blocked on 20/12/2017 which was the date this was requested by him. Our T&C S4.3 clearly state that a player can only open one account with Omnislots. The player failed to inform us that he had another account with us. The player contacted us after playing for 4 days and then told us that we should not have opened his account as he had another account with us. We wrote to the player on 19/02/2019 informing him that it was his responsibility  to inform us that he had opened another account and we have since blocked the new account. 

With regards to the Swiss change in legislation, we are well aware of the change in legislation and have until the July of this year to remove ourselves from this jurisdiction. 

We stress that we take the laws, regulations and complaints extremely seriously. 

what can i say.. now i finally after 10 years online casino play met the scam casino that take my 2700 euro winnings. And three times i asked simple questions via online chat.. every three times answers were something odd and wrong, i dont know are those chat persons aware any rules that their casino have??? You all players know that is some slot game is not allowed to play with bonus money, then other casinos have this pop-up window where it tell to player that "you cant play this with active bonus!"
Ho HO not merry christmas to Omnislots, you just make my christmas very dark!

It's a broad variety of games, easy setup and registration.

Bin playing and spending over 2500 euro, the usual payback percentage is very low. Often compensated and crazy wager rules when accepting bonusses.

Omni Slots Casino

hace 6 años

Hi Jeroen83NL, unfortunately we are not in control of the payout to the players. As you maybe know these are not on our servers but we lease them from certified companies. The wagering rules we have are average in the gaming industry . I am sorry you did not win this time, you can't win them all.

BR

Christa

Very fast withdrawal. It was 3000 EUR and they sent it in 1 day directly to my bank account.
Very nice customer service as well and great slots. I wish they get more with the time but still a very nice choice.

They don't have slots from "big time gaming" like white rabbits and bonanza"

A lot of things I like,
A lot of games, and not only 2-3 games/provider it's a lot of games /provider.

24/7 live chat support thats friendly and helpful.

Verification process is so easy and fast mail your id and proof address no bs, that u need to send credit card info etc. And take about 10hours for me to get verified.

Their bonus system is a no sticky bonus. If u win up before u hit the bonus balance u can cancel the bonus and withdraw ur winnings!

Mobile friendly as well!

Not much to dislike I really enjoyed this site.

I don't often like curacao licensed casinos often chose to play Malta casinos but this casino is a new favorite of mine since the fast support and the big range of funny games.

Omni Slots Casino

hace 7 años

Thank you COCOJHN, its good to hear that we are going into the right direction. Keep on Spinning !

I have had nothing but a pleasant experience here.I was so sceptical of online gambling but it is possible to win here and they pay out.I'm really happy with the service I receive.

I verified my identity before I started playing and since I've withdrawn twice.$700 and then $1000 both of which showed up in my bank in 3 business days Max.It's honestly so impressive.I expected to get the run around and be paid 3 weeks later like you hear from other casinos but nah, these guys are great.

The customer service is great too.They reply so efficiently on the live chat I just assumed it was a robot at first..But that's a damn good robot if so!I've asked all kinds of things and had help that I cannot fault.They must have a ton of staff or something,I don't know but I'm really impressed!They're polite and to the point. It's very impersonal too,the replies for certain questions are the same from all chat attendees,which I actually really like.I never feel judged when I ask for a bonus or the like.

I have no affiliation to the casino it's actually just that good it deserves this review.Hand on heart.

I wish there was more games accessible in Australia!

Omni Slots Casino

hace 7 años

Hi CatUser,
We are happy that you like our casino !
Just like you we would like to offer more games to our Australian players and therefore our team is constantly adding more games for you. As we speak we are integrating a new provider which will be online any day now,

Keep on Spinning !

Christa

In general decent I guess, some nice games and such. No bonuses which I like since bonuses are the worst thing ever.

As previous reviewer mentioned, No responsible gaming tools, which I think is one of the first things any serious casino should implement before they even open.

Omni Slots Casino

hace 7 años

Hi VERITAS79,

We want to be a serious casino so you can expect these RG tools asap.
Like I mentioned in my previous mail we made a plan during our training by Gambling Integrity and are as we speak creating these upgrades for our players.

thank you for reviewing us.

Kind regards,

Christa

Looked like a nice casino until i ran into an issue, please look below.

No responsible gaming tools, and when I asked support to put up a deposit limit they said there was none and proceeded to goad me (quite rudely) with "aren't you in control of your finances?". When I pointed out this was very unusual for a casino and that most have them in place to stop excessive gambling he said "yet we do not have these in place" like it was no big deal. Dodgy and exploitative practice and they won't see a dollar from me.

Omni Slots Casino

hace 7 años

Hi Avernite,
I just read your chat with our chat host and I agree with you, it was not how we want that our staff answers to our players. What David should have told you is that we are working on this responsible gaming tool and that we are almost finished with it. Our complete staff is trained by gambling Integrity and together with them we created a plan to integrate this tool into our sites. In this case there was given not enough explanation and indeed you could interpreted that as rude. Herefore I aplologise and we will have an internal discussion about this case.

Kind regards,

Christ

Nice and trustworthy casino, good selection of slots including netent; I deposited only 30eur and was lucky to cash out at 2000eur. Account verification took only 7hrs and payment was in my bank account after 1 working day. Friendly and reliable customer service which kept up to their promises. So definately will gamble again in this casino :)

Minor thing but a confirmation of payment would be nice

Omni Slots Casino

hace 7 años

Hi DILUKA123,

Glad to hear you like our casino :-)
We work hard to speed up all processes in the company in order to make the whole experience for the players as pleasant as possible. I will check what happend with your payoutmail because I understand that this caused some annoyance.

All the best,

Christa

Not much at all after the negative experience i have had.

I made a withdrawal from this casino and used bank transfer for my withdrawal method.After waiting 5 days and asking on a number of times why this is taking longer then expected they finally told me that my withdrawal bounced. This was also after they assured me that it would be in my bank by the end of the week. They requested that I complete my withdrawal details again, I did this and the process started all over again. I requested a copy of my original details I submitted to see where I had gone wrong causing my withdrawal to bounce. After requesting this several times I still never received the information.

Funny enough the next time I proceeded to log in it declined me. I went to live chat and the host told me that my account had been closed due to me asking about my withdrawal so many time on live chat.I think anyone in my shoes would of been doing the same thing. He then proceeded to tell me to back off and if I contact them again before Friday ( 5 days time) they will completely block me from all communication.

I ended up receiving part of my withdrawal and have sent 3 emails to the manager and they continue to ignore me. But wait for it, Omni slots started sending me their weekly promotions again!!!!

In general, a pleasant casino with variety games, nice design etc., but nothing special at all.

At first I have problem with my first deposit I made via bitcoin, but then I received a letter informing me that my problem was solved, so thanks to the technical support of Omnislots. Then I totally lost it (but it's not problem, it's casino, come on, ordinary situation here), but when next week I receive mail with slot of the week promo (u receive free spins if you made a deposit last week) and tried to use it I failed. I checked the cashier and realized that deposit story was empty. I turned to live chat but instead of helping with the problem, I received only assurances that everything there is displayed correctly and I don't have any deposits. So one more time my regards to technical support and wishes for further improving skills live chat support.

Omni Slots Casino

hace 7 años

Hi,

Thanks a lot for your review.

Can you send me your username by email to [email protected] and I will look into the 'slot of the week' issue in relation with your deposit.

Thanks in advance

Christa
Casino Manager
Omni Slots

It's one of the best online casinos, really good selection of games very nice support (i had some issues and they helped me very quickly) , payouts are pretty fast. if you have all your documents right =)
All in all amazing casino, hope you guys enjoy it too =))

Nothing at all, everything is really good. But i need to write something here =)

A lot of games, fast website, fast verification. This is my number one from now .

Nothing yet, but maybe the play screen could be bigger. Credits area is a bit little.

The slots are fun and enjoyable to play with awide variety of games

Minimal bonus cash or free spins given away. I like a casino with high bonuses available.

Wow, what an amazing casino! Turned $15.00 into $5,000.00, which I got today, and cashed out on Friday! This is the place to go!

The live chat team are amazing (especially Maria, she is tops at solving any issues) They have so much respect for their customer.

This will be the only online casino that I will play at from now on, they have proved themselves!

Keep up the good work guys!

Awesome support, fast withdrawals, all my favorite games, real freespins, and much more!

Omni slots was one of the latest casinos I made an account in. I found them after I started looking for new casinos that offered Amatic games. Anyway the casino was established in 2015 and they belong to the Dialinvest International N.V. group of Casinos. I didn’t know much about this casino at the time but I did see some positive reviews. The only thing that kept me from making a deposit here and trying out the slots was the withdrawal timeframe. I saw that they had a 24-72 hours payout timeframe to e-wallet accounts and I didn’t like that at all. I always play in casinos that payout instantly or at least within 24 hours.

Either way a few months later I remembered that I made an account here and decided to give them a try anyway. I made a 25 euros deposit via Neteller and 25 euros in bonus money was added to my account. They have a 100% match deposit bonus for your first deposit in the casino which has a very low wager of 30 x bonus amount. Plus you will get 50 free spins on Starburst. The second part of the bonus was of no interest to me at all.

Anyway I started playing my Amatic games and Diamond Cats was generous to me from the start. I got two bonus rounds and my balance was already at 100 euros. After that I moved on to Casanova and started playing on 0.60 bets. I won a bonus round after some time ending up with 180 euros on my balance. I played some more and at one time my balance was up to 250. I decided to check the wager and saw that it wasn’t moving. I contacted live chat and found out that cash is played first. So I canceled the bonus and at the end withdrew 200 euros. I was surprised to see the money on my Neteller account in the morning and since then I became a regular player here.

A few months ago I start playing at Omni Slots because I love the many fruit games they have. Yesterday I had a problem with them, first I was really disappointed and made a complain. What then happened really surprised me. After support a manager emailed me. Not a big deal, many sites do that.

This morning however I had a missed call from somebody and then I received an email from the director himself, that he tried to call me! Never had that before. I emailed him back and after a while he called again! We had a nice chat and he promised to solve the problem personally.

Shortly after he contacted me again and I got a very generous compensation.

So I can back up the review from Shihada1, incredible this support and their devotion to solve problems.

Two similar reviews on the same day this must be made up stories, maybe from the site itself you may think. I can assure you that I’m a real person so feel free to contact me if you have any doubt.

Maybe withdraw time for e-wallet could be slightly faster, with pending time some sites can do this in a few hours.

I played in this casino previously. I deposited and withdrew lost and won. The site is super easy and comfortable. I had minor problems that was solved while withdrawing and verification. What I love about this casino that managers and the owner directly interferes to solve the issue. And it realy upsets them if you got a bad review which is very important for them they like to keep there reputation high and they deserve it.

They deal with there clients like there talking to them face to face which makes you feel comfortable and safe. Only thing chat needs to be online more often. And deposit options need to have more variety. Keep it up omnislots.

Omni Slots Casino

hace 8 años

Hi Shihada1

Thanks for your nice words and we also appreciate you for playing at Omni Slots.

Our live chat opening hours are from 9am - 2am CET and outside these hours you can always send an email which will be answered as soon as our support agents steps into the office at 9am.

Also, can you tell us which other deposit methods you would like to see so we can check if we can add them.

Looking forward to see you soon at Omni Slots

Christa
Casino Manager