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Old Havana Casino

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Average Complaint Response Time: 3 days
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Average Complaint Response Time: 3 days

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Old Havana Casino Review

  • 24/7 support available through live chat, toll-free North American phone, and email
  • Proven fair by TST
  • Mobile gaming
  • Downloadable Android app available
  • No international support phone number
  • Full third-party audit certificate not viewable
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General info & Latest Promos
Website http://oldhavanacasino.eu
Established 2012
Owner Main Street Vegas Group
Casino Promotion Old Havana Casino: 250% up to $1,000

Old Havana Casino is a Cuban-themed online casino with instant-play capability. It is run by the Mainstreet group of casinos, one of the largest and longest-running RTG casino operators in the business. The casino is licensed by the jurisdiction of Panama. 


Old Havana Casino offers the entire library of games from Real Time Gaming. The instant-play version offers a smaller, lower-quality selection. The largest assortment of games are the slots, which include both bonus video slots and classic three-reel games. Among the most popular games are Cleopatra's Gold, T-Rex, Aztec's Treasure, The London Inspector, and Loch Ness Loot, along with progressive slots like Shopping Spree and Jackpot Piñatas.

While slots make up most of Old Havana Casino's games, plenty of table games are available as well. The casino offers a number of different blackjack and roulette variants, including European Blackjack, Face Up 21, Pontoon, French roulette, and Multiplayer roulette. Other games include Vegas Three Card Rummy, baccarat, Three Card Poker, craps, and three types of Caribbean pokers.

The video poker assortment at Old Havana Casino is one of the largest in our listings. The casino features standard variants like Jacks or Better, Deuces Wild, Joker Poker, and Bonus Poker, as well as some much more obscure games. These include Pick 'em Poker, Mystery Bonus Poker, and Double Double Jackpot Poker. Many of the games can be played in both single-hand and multi-hand denominations.


Overall, we are pleased with the level of customer service at Old Havana Casino. They feature 24/7 live chat directly on their website and inside their casino software. This enables players to get in touch with a representative in a matter of seconds. Alternatively, players can also call the casino with their toll-free North American number, or use the casino's email address to get assistance through email.

Security and Fairness

Old Havana Casino employs all the necessary security measures to keep players safe. Most importantly, they use 128-bit SSL encryption when any sensitive information is exchanged. This technology prevents anyone from being able to read your data as it travels through the Internet. Additionally, all credit card payments are handled by an independent finance company that uses the latest anti-fraud systems.

The Real Time Gaming platform used by Old Havana Casino is one of the oldest game platforms around, so it's no surprise that it has been thoroughly audited several times over the years. TST is one of the main auditors of RTG casinos, and Old Havana Casino features a TST seal on their website. While this seal does not link to a full report, there is plenty of evidence available to show RTG offers a fair game.


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    ClickandBuy, MasterCard, Money Order, Neteller, instaDebit, Visa, MST Gift Card
  • Withdrawal Methods

    ACH, Cheque, Money Order, Neteller
  • Withdrawal Times

    EWallets: 24-72 hours

    Bank Transfers: 5-10 days

    Cheques: 14-28 days

    Pending Time: 2-5 days

  • Withdrawal Limit

    USD 5,000 per week
  • Affiliate Program

    Mainstreet Affiliates
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Bosnia and Herzegovina
    • Estonia
    • France
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Italy
    • Malaysia
    • Morocco
    • Netherlands
    • Puerto Rico
    • Russia
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play
  • Manual Flushing

  • Currencies

    US dollars
  • Languages

  • Licences

    Costa Rica
  • Company

    Main Street Vegas Group
  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    USA & Canada Toll Free Telephone: 1-888-222-3098

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Old Havana Casino Reviews by Players


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nasee00 5 reviews
Asia/Pacific Region
Reviewed on July 13, 2021


The site looks good but I think that may be the only advantage to it aside from their dealer games. Still, it's really not recommendable. I do understand its bad reputation. You'll know it once you try it.


I have never seen an online casino that requires players to download some of the games. Seriously? It's not a video game so why would I download it? They also have really limited payment methods. Oh, and don't forget the sticky bonuses.
WaroftheGods 31 reviews
Reviewed on December 1, 2018


I like the games, they looked great and were playing just like they were suppose to for me.


I didnt like the fact that their max cashout on some of their bonuses, like the one I used at registration , are lower then their minimum cashout from the casino. So if you're max limit to cashout is lower than your minimum, as a casino, you'd never have to pay a player for winning on a no deposit bonus. Shady business right there if you ask me. I took a no deposit 20$ upon registration, I met the 1200$ wagering requirements, got to the max cashout limit of 50$, and found out about the minimum of 150$ during my attempted withdrawal. They said I need to deposit 120$, play in a total of 5X before I'm able to cash out the 50 I have won from the no deposit bonus. What? this casino may look good and run good, from my uneducated on the topic point of view, but the dealings and people behind the scenes are some shady characters . Stay away, from this one, there are much better places to play then Old Havana Casino.
Jcoston36 2 reviews
United States
Reviewed on March 12, 2017


It's nice layout games are smooth customer service was helpful.


There payouts are really slow it's been 2 weeks and no update they tell me that it's in process but that's what they tell everybody. I am hoping to get it soon cause I like the casino.

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