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Old Havana Casino - Delayed payment, no updates

RESOLVED
gristy1989 United Kingdom
Posted on April 20, 2018.

i made a withdrawal request to old havana casino for $131.00 on the 04.04.18 and it has been 15 days without hearing anything. I contacted them today about the issue and they said it was in the processing queue but i told them i had spoken to customer services and they said the account was ready to be sent over to the finance department to be evaluated when i was told it had already been processed, i am being told so many things like it takes 12 to 15 days to process and then 2 weeks to be evaluated, i have read other complaints and they seem to be having the same issue with this casino. they now tell me that i need to match my winnings by making a deposit equivalent to what my winnings are to be able to be withdrawn and they are going to reject my request, if they was a problem before they should of told me this whilst it was being processed or even before i made the requst i am so annoyed right now and hope i can get something done.

gristy1989 United Kingdom
Posted on April 24, 2018.

Please cancel this complaint

AskGamblers
Posted on April 24, 2018.

Dear @gristy1989,

Please clarify why do you want to cancel complaint. Has the issue been resolved?

Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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