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Old Havana Casino - Processing refund problems

UNRESOLVED
Complaint Info
Disputed casino Old Havana Casino
Reason Refund declined
Amount $ 3300
ella35 United Kingdom
Posted on July 26, 2019

I have been waiting for 3 weeks for a refund of my deposits $3300. They first told me the refund was processed on 4th July . Every couple of days I am asking when will i receive my refund, they tell me over and over again there is a problem with their processors. They will not give me a time how long this will take. I have asked to speak the manager Derek Watkins but they always make excuses he has just left or he is not available. I just want my money back, i hope you please can help, i have saved all the chat conversations of their lies and false hope.

ella35 United Kingdom
Posted on July 28, 2019

I have now been blocked from using the chat facility. The page will not load when i click on the live chat link. I can not believe how I am being treated by Old Havana Casino. All I want is my money back has promised !

AskGamblers
Posted on October 14, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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