Mr Ringo Casino Complaints

Delayed Funds Withdrawal

I have had an outstanding withdrawal request for about 124.89 EUR since 10 July 2017 and it still hasn't been processed even after 45 days. My account has been fully verified so verification is not an issue. Whenever I ask Customer Support to explain and resolve my issue, I get an automated e-mail about how I have to wait for the Finance department to process my withdrawal and that I should be patient. Can you help me with my problem? Thanks in advance.

Unresolved

€125

Withdrawal never paid

The site stalls payment. I have winnings of €100. They tried to delay by asking for account verification, I sent them "know your customer" info. After that they locked my account. I eventually got the account unlocked. After that the entire site looks broken when I log on, I can no longer see "pending withdrawals". The initial withdrawal request was made on 11 july 2017.

Unresolved

€100

Over half a year still not paid

This is my second complaint. MrRingo has pretended to help me, added my payment (about 2000€) back to my account so I could try withdrawing it again. Then they ignored me completely. I tried contacting them every way possible but nothing, they are just playing with me and my money. I will be contacting Curacao, MGA and IBAS. Also my lawyers will soon open a case against them if I don't receive my payment very very soon.

Rejected

€2,000

Not paying my winnings of 770€

Hallo, i have payed out at 18.07.17 335€ and 435€ at 19.07.17. and i did not recive my money. Until now this payouts are not visible as pending or under transactions. On my multiple requests to Mr Ringo support, how much time it will take to proceed my withdrawal, i get always the same answer, that my payouts are in work and will be proceeded soon, but it does not happen. I am verified player and my payouts were proceeded correctly in the past. I dont know, what i can do, to get my money. Please help me to solve this issue against Mr Ringo

Unresolved

€770

Can't withdraw since June

My username is edurasta. I opened my account on Mr Ringo day 22-06-2017, I made a deposit 20€ and I got 100% bonus. I won about 600€ playing slots after ending the wanger I made a withdraw of 388€ on day 23-06-2017. After some emails to verify my account Mr Ringo aproved my account 5 days later but till now they didnt reply to any of my emails and still can't cashout.It's pending since day 23-06-2017 and I had no active bonus. Please help me askgamblers. Thank you.

Unresolved

€388

Withheld withdrawal and closed account

Dear AskGamblers Team, unfortunately I have a very very bad experience with mrringo lately. I have been a long-time user (because of their nice bonuses) of their casino for a few months. deposited about 20 times there. My first withdrawal (and only successful) took about 4 weeks to go through. That was quite terrible but I assumed that it would be quicker the second time due to the documents being already provided. However, my second withdrawal about a month ago never went through. The support was shockingly bad, meaning I did not receive any response. There is no support chat available for me and I never received any response to my 6 mails that I send througout that month. I still could use my account Schwammesepp until today. I tried to login again and it does not even find my account in the password retrieval. And of course they did not send me any mail regarding this. This is just insanely bad and I hope this casino will shut it's doors soon. My withdrawal request was something between 300€ and 400€- Could you please investigate further here? Is this sort of treatment by MrRingo known? My account: < removed > Email: < removed > Thank you for your help. I really appreciate the service.

Unresolved

€400

Still haven't got my withdrawal for 10670.00 SEK after 3 months

Hey. I don't really know how to write this, but I've been sending emails to Mr.Ringo bunch of times now to get my withrawal. It's on 10670.00 SEK. I sent in all my information for verification which they asked for. But haven't heard back from them since. It's gone more or less then 3 months now. And it's really bad since they haven't responded on the last 7 emails I've sent them.

Unresolved

kr10,670

No money, no help from support

Hello! I have problem with MrRingo.com I have now wrote for about twenty e-mail (cause they dont have chat) without answer when my trustly withdraw Will arrive. I make the withdraw a week ago. I have before this send them all my documents to be accepted. Then they answer the most of my mail, but now not a word. Even if I send 3 or 4 mail per day. The withdraw is for about 1900 euro and I have a little bit moore in my account to. So what to do? I really need my money...

Unresolved

€1,900

Half a year waiting for payment

I withdrew a payment at MrRingo and waited a few weeks. I didn't receive my payment so I decided to contact them through chat, they answered and said that my payment will be sent to my bank account very soon. I contacted them again after still not getting my payment but this time they completely ignored all my emails and chats. After I finally reached them again, they told me the same thing, that I will get it very soon. They gave me an email of their "manager" who never replied. They told me over 10 times that I would send my payment very soon. They don't even have chat on their website anymore. I have been waiting half a year for my payment! Again they ignore my emails even now. I hope they're not a fraudulent company, I really need my money ASAP.

Unresolved

€1,900

Delayed payment and poor support

Hi, I have had a great time playing at Mr Ringo Casino and was lucky enough to win for once. But unfortunately I still have not recived my winnings from Mr Ringo Casino. I requested a withdrawal of 17460 SEK the 2th of June 2017, and my account was fully verified by Mr Ringo Casino at the 6th of June 2017. The withdrawal request has been pending ever since. I feel i have been patient enough with Mr Ringo, But since I still have faith in them and belive they will pay as soon as possible I decided to give them the chance to resolve this issue via AskGamblers before contacting the regulatory body responsible for Mr Ringo Casino. Username at your casino: Nyburgare Thank you in advance.

Unresolved

kr17,460

Does not pay and does not respond

Hello, Mr Ringo are delaying my requested withdrawal, that i made in the middle of May. The amount that i requested to withdraw (out of the casino-section) is 2293 €. My initial deposit were 600 €. To this day the transaction is not visible in my account. When the chat was still available they confirmed that my account was verified and the processment of my withdrawal is in process and needs a little more time. The chat is not available and they do not respond to my e-mails either. Hope you can help me. Thank you very much!

Unresolved

€2,293

Withdrawal of 495€ delayed for two weeks

Hello! Im having problems with making a withdraw from Mr Ringo casino. I made my withdrawal of 495€ 30.6.2017 after my account was comfirmed, I played without bonus. I have tryed to contact support, but Im not getting any real answers, always just the same automatic answer. I would really appreciate your help with this matter. Hoping to hear answers from Mr Ringo Casino soon -Aleksi

Unresolved

€495

Waiting since 25 April to get my 2350 euros

Hello , I am waiting since the 25 april on my payment of 2350 euro my account has been verified and everything has been confirmed since then I hear only shortly will it be overrun for a few weeks, the livechat is no longer available as well as mr ringo at facebook no longer available I'm looking at big problems that I can not get my money anymore and mr ringo get rid of dust as I see waiting here quite a lot of people on their payout the is fraud and should not be ignored simply mr ringo is not fair. Please help me ask gambler

Rejected

€2,350

I've been waiting my withdraw now almost 2 months

I have deposited 20€ to Mr Ringo and won 450€, cashed out and I have been waiting since 17th May. They have said to me couple of times they will pay in 3 business days, but I have never got the money and they don't respond to my emails anymore and they have disabled their customer service and also facebook page so I can't get in contact with them.

Unresolved

€450

Withdrawal still pending, no answers

Dear Askgambler and Mrringo,

I am typing here because my withdrawel is still pending. My account is full verified the 25th of June, so after that i did a withdrawel 3000euro. I did play with a bonus and completed the wager without betting above 5 euro etc. When i click on pending withdrawels it just goes straight to documents i dont know why this is? i did send mrringo a email about this on the 25th of June but dont got an answer back.
My username is: ferro183

Thankful for respons from Mrringo about this matter.

Ferry

Unresolved

€3,000

Declined Payment And No Answers

My paying out was declined. Violation of Bunus Rules. All my questions in Chat an Mail was not answered. over 1000 Euros were deleted. In my Transaction is a paying out from 20.06.17 but is not of my bank account. i have made the paying out in May 2016. Unbelievable MRRINGO!!!!!! I have no money and I need the money for food and other things. Ringo does not care. No answer of over 15 Mails. Unbelievable

Resolved

14 days since withdrawal it is still pending

Dear Askgambler and Mrringo, I am typing here because my withdraw is still pending. My account was verified the 14th of June after sending the required documents. When it was verified I withdraw 18900SEK at the same date, which still is pending. I did not play with any bonus. My account name is Donerafisk. Thankful for respons from Mrringo about this matter. Kind regards Daniel

Unresolved

kr18,900

Over 6 Weeks Delayed Payment

My Accountname is Inselopi, On 8th May i withdrawed 500 Euro. My Identity was also proofed corretly. After 2 weeks of proofing if i wagered the Bonus correctly to the Terms, i was told by Sharon < surname removed >i will recieve the Money soon. On 29 th May i was told it will be processed by the finance center on 30 Th May. Until now i recieved nothing. I have the Emails as Witness and can send them if necessary. What is the Problem?

Unresolved

€500

Simply refuse to pay for 2 months

I have a very big problem with mr ringo! I had paid 500 euros and raised me to 2500 euro Payout is not run for 2 months on my money The suport does not answer and totally ignores me The livechat has also been switched off for days Mails will not answer Mr ringo seems my money conscious not want to pay off I ask mr ringo hereby again on my money finally pay off it annoying hugely Please pay my 2500 euro finally I do not understand the problem why you do not pay your customers is not fair Please help me ask gambler

Rejected

€2,500

Withdrawal pending since 4 months!

Hy- my accoun by mrringo is mariaspotzei! I wait now many month of my money 3600 euro! I have chat 50-100 times with them - i always get the info i get the money in short time! First with skrill! Then they said after 2 or 3 month i should give them my iban then i get the money bank! Then they send a mail from the legal office that i get the money in max e times! Nothing come): this was for 1 month! I do not know what i should do? The chat always say that they send a mail to the finanz- but i get no info from them):! Please for help! Thanks markus

Unresolved

€3,600

No sign from the withdrawn money

I've tried to make a withdrawal THREE times and waited for more than two weeks every time without recieving my money. When I try to contact customer service there's no answer. Have sent two emails without a reply. My account has been verified and my bonus is no longer active, so I should be able to withdraw money. I also have a pending wtihdrawal, however it is taking way too long. It says within 2-5 days. It's taken more like 10-14 as of right now.

Unresolved

kr6,372

Not paying my 2000 euro winnings, waiting 2 months already

I have won with mr ringo 2000 euro and wait for the payment, listen always only shortly we pay off it is now over 2 months. I think they do not want to pay out, but only deposit deposit. I played without bonus. I urge mr ringo here again to pay my winnings finally it is annoying hugely Please help me askgambler

Rejected

€2,000

Still waiting for my 1243€ payment, no answers

Hi, i made a withdraw on the Mr.Ringo site on the 2th of june, and be verified the 3th. Everything seems to be ok, but now after many mails and chat on facebook, (not anymore chat support available on the site since one week now..) nothing appcear on my skrill account. I tried so many time to contact them..they seem to be disapeared, always prepared answer by mail as follow: Dear Mr B.........., Congratulations on your winning! Our finance department will take care of your withdrawal as soon as possible, we can't handle it from the support. Please be patient, it will be done soon. If you have any further questions do not hesitate to ask for assistance. We are looking forward to your inquiries and will be pleased to help you. Thank you for selecting Mr. Ringo as your online casino and wish you a nice day. Best regards, Your Mr Ringo Support Team Please Help Me!!

Resolved

Only paid part of the withdrawal, not answering emails

Hello. I requested withdrawal for 800 euro 27.3.2017. I was paid 460 euro like a month later, but the rest of the money has never appeared on my skrill account. I have been in contact with live support many times and also sent numerous emails. The responses have always been the same that the withdrawal is being processed but nothing is happening. Please help me with this problem as I dont want to spend any more time on this ridiculous problem. Thanks.

Resolved

€340