Mr Ringo Casino - Over 6 Weeks Delayed Payment

My Accountname is Inselopi,
On 8th May i withdrawed 500 Euro. My Identity was also proofed corretly. After 2 weeks of proofing if i wagered the Bonus correctly to the Terms, i was told by Sharon < surname removed >i will recieve the Money soon. On 29 th May i was told it will be processed by the finance center on 30 Th May. Until now i recieved nothing.
I have the Emails as Witness and can send them if necessary. What is the Problem?

Good afternoon Mr. Mandelbaum, thank you for bringing this to my attention.

I shall contact the departments regarding this to swiftly find out an answer for you regarding the leangthened waiting time. My apologies for your current experience.

Kind regards.

Dear Sir or Madam,

I did not recieved the Money nor Information in case of the Delay.

Please keep the Complainment Open

King Regards

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.