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14 days since withdrawal it is still pending


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By Daniel
8 years ago
Message on forum
Dear Askgambler and Mrringo,

I am typing here because my withdraw is still pending. My account was verified the 14th of June after sending the required documents. When it was verified I withdraw 18900SEK at the same date, which still is pending. I did not play with any bonus. My account name is Donerafisk.

Thankful for respons from Mrringo about this matter.

Kind regards Daniel
mrringo.png
Disputed Casino Mr Ringo Casino
Amount kr18900

Discussion

User name loyalty-level-2
Mr Ringo,

Yes, you keep saying that you are in contact with the "financial department" and that my withdraw still being proceed. But the thing is, my payout was requested the 14th of June. Now more than a month later, I still havent got any money.
Don't you have any idea when you are able to payout the money? Why is that uncertain to you?

// Daniel
User name
Good morning Daniel,

We're extremely sorry about the delay and the inconvenience you may face. We can assure that every user receives their payment, unless there was violation of the terms and conditions.


Kind regards
User name loyalty-level-2
MrRingo,

I have noticed this is what you answer every person that files an complaint here on askgambler.
I'm a man of patience, but when I see a pattern here on Askgamblers where you delay every withdraw I get worried. This money is very important to me, like I imagine it is for everyone else waiting for their money.
It says on your website processing withdraws takes 2-5 days. For everyone it seems to take around 1-2 months.
You send out bonus codes for depositing, and when it comes to deposit money, everything is in order for you.
I am really annoyed about this situation. I will give you a few more days regarding my withdraw, and if nothing happens a complaint at MGA is in order.

// Daniel
User name
Good morning Daniel,

You're withdrawal is still being processed. I'll inform you of the eventual payment, please, keep in touch.


Kind regards

Mr Ringo Casino Complaint Stats

Resolved 47 / 83
Avg. Amount $1,491
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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