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Kindly note that some features such as complaint service and forum are currently available only on the international version.
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Kindly note that some features such as complaint service and forum are currently available only on the international version.

Mr Ringo Casino - Does not pay and does not respond

UNRESOLVED
hanz Germany Message
Posted on 14 July 2017

Hello,
Mr Ringo are delaying my requested withdrawal, that i made in the middle of May. The amount that i requested to withdraw (out of the casino-section) is 2293 €. My initial deposit were 600 €.

To this day the transaction is not visible in my account.

When the chat was still available they confirmed that my account was verified and the processment of my withdrawal is in process and needs a little more time.

The chat is not available and they do not respond to my e-mails either. Hope you can help me. Thank you very much!

Posted on 14 July 2017

Dear @Vieh_948,

Thank you for notifying us once more. Let me contact the departments responsible of the payment to look into the issue, and write you back as soon as I get response in order to find solution.


Kind regards

hanz Germany Message
Posted on 14 July 2017

Thank you for replying quickly Mr Ringo.

For general information i'd like to add in advance that the balance was created using the sportsbook. However, the last time i had access to the amount, prior to the withdrawal, it was moved into the casino-section.

I will leave that up to Ask Gamblers. If the complaint is unjustified here, i apologize. Apart from that i just hope we can find a solution after i heard nothing about my withdrawal for about two months.

Kind regards

Posted on 17 July 2017

Dear @Vieh_948,

Thank you for providing more details about the withdrawal.
I will write you back as soon as I get the reply from the departments. Please, keep in touch.


Kind regards

hanz Germany Message
Posted on 18 July 2017

Thank you for keeping me updated.

Kind regards

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