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MrRingo Casino - Withheld withdrawal and closed account

UNRESOLVED
Complaint Info
Disputed casino Mr Ringo Casino
Reason Account closure
Amount € 400
Posted on August 2, 2017

Dear AskGamblers Team,

unfortunately I have a very very bad experience with mrringo lately. I have been a long-time user (because of their nice bonuses) of their casino for a few months. deposited about 20 times there.
My first withdrawal (and only successful) took about 4 weeks to go through.
That was quite terrible but I assumed that it would be quicker the second time due to the documents being already provided. However, my second withdrawal about a month ago never went through.
The support was shockingly bad, meaning I did not receive any response.
There is no support chat available for me and I never received any response to my 6 mails that I send througout that month.
I still could use my account Schwammesepp until today. I tried to login again and it does not even find my account in the password retrieval. And of course they did not send me any mail regarding this.
This is just insanely bad and I hope this casino will shut it's doors soon.
My withdrawal request was something between 300€ and 400€-

Could you please investigate further here?
Is this sort of treatment by MrRingo known?

My account: < removed >
Email: < removed >

Thank you for your help.

I really appreciate the service.

AskGamblers
Posted on August 15, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on August 15, 2017

As of today I can log back into their website and my withdrawal of 300,70€ is still pending since 9th of July. Maybe MrRingo is starting things up again and there is still hope. That's why I would like to start the discussion about it the issue again and give MrRingo a chance to redeem themselves.

Thanks.

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