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Mr.Play Casino

Our Rating CasinoRank
8.8/10
CasinoRank
Player Rating 153 reviews
8.1/10
153 reviews
Complaint Response 27 complaints
2 days avg. 27 complaints

AskGamblers Quick Overview

Editor’s View

Mr.Play Casino comes with a recognisable logo – black handlebar moustache. We love the design of this online gambling site and the effort they’ve invested into branding. As a player, navigating Mr.Play Casino is a joy.

What we like
  • Different responsible gambling tools available
  • Excellent choice of live casino games
  • UK gambling licence
What we don’t like
  • Lack of table games
  • Limited support working hours (08:00 to 00:00 CET)
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

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Mr.Play Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.mrplay.com/
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission, Danish Gambling Authority
Affiliate Program
Languages
English, German, Norwegian, Portuguese, Danish, Spanish, French, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino
VIP / Loyalty Program
Loyalty Program
Social Platforms
Facebook, X, Instagram, YouTube

General Information About Mr.Play Casino

Mr.Play Casino is an online casino run by AG Communications, with the Gambling Commission license behind its back, while the has also been licensed by the Malta Gaming Authority since 2017.

You can access the casino from virtually any browser or your mobile phone. Before you open your account, make sure to select your language from the side menu.

At AskGamblers, we write expert casino reviews for each online casino to provide valuable information and help you decide when you’re choosing a casino. Over the years, Mr.Play Casino has built a good reputation, but before you become a member, read our review and learn more about what they provide for their players.

StallCation

Complaints

Read the complaints other players have left for Mr.Play Casino. Learn more about complaints.

Show all complaints

Complaint Statistics

Resolved 24
Avg. Amount $ 1,715
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Review this casino

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Player rating
8.2/10 153 reviews

Top reviews from our players

Ok bonuses and plenty of games. Especially the initial 200% bonus, can give you plenty of fun

Lots of popular slots dont contribute 100% towards wagering bonus and to find the list it is pretty hidden away. Would like to see withdrawals processed quicker and not reversible for 2 working days!!

- Player loyalty program with a lot of boni. (35X wagering)
- Great and friendly customer chat (was available 24/7 so far)
- Good game selection from different providers.
- Verification and withdrawal in 48 hours is ok.
- They also give you the chance to critic things so they can improve.
- good page design with clear menu navigation.
- mobile page is working properly.

There is nothing to dislike so far as everything is working like it should. Maybe the withdrawal times should be changed to 24 hours. Also it would be great to have a bit lower wagering requirements for free spin winnings.

I joined this casino on the 15th August and deposited 10.00 via Skrill. The payment went though immediately and I was able to play the auto roulette.

I played for a few minutes and won 0.80. I didn't accept any bonuses won a little and decided to withdraw my initial stake of 10.00. (I usually do this to test any casino I'm new to. I never accept bonuses and always try to withdraw at least as much (preferably more) as I deposit.

I sent a copy of my driving licence for verification. The next day I was asked for a copy of my driving licence for verification. So I sent it again. The next day the 17th August I received my withdrawal. So no problems there. The withdrawal took 48 hours, slower than some but quicker than many.

I expect I'll play there again for larger stakes, now where shall I bet my balance of 0.80 balance?

I don't like the 2.00 minimum stake on live French wheel, but there is a 0.20 min on automated wheels.

If they had a better system for the CS it would be better but they verified me quickly and I was playing the same night. Have not won yet but the games are good looking and it is an easy site to play with.

Some of us might remember the original CasinoLuck, Next Casino and WildSlots casino because they were 3 of the best casinos back in the day and a couple years ago they switched platform, since then those three great casino became decent casino, that's a degradation and it's not something you to be proud of. MrPlay is a new casino from the same company and to me it is another decent casino.

Mr.Play was released about a few months ago, I received an email from an affiliate about an exclusive offer which was not really true because their offer was the same as what I saw at Askgamblers, so this was just another a misleading advertisement. I went to Mr.Play casino's website and as soon as I saw the website I instantly knew this was another sister casino of CasinoLuck, Next Casino and many more, all I needed was literally 2 seconds to recognize it and I went from excited to indifferent in that 2 seconds but I signed up anyway because I just wanted to try my luck with the free spins the offered me.

When I completed the registration, there was no account activation email sent because apparently that was not needed, I think it was a little bit weird but okay I just went along. I went to my account and check for the avaliable bonuses, guess what? No free spins there, so I contacted live chat regarding this and I must say their support staff was friendly and added the 20 free spins to my account minutes after. Support is 100% top notch and I am glad they are that friendly, it makes you feel very welcomed.

The 100% first deposit bonus is actually great, wagering requirements only 35 times bonus amount, it's not bad in comparison with other bonuses from most casinos, I have seen a few better ones but this is not bad at all plus the minimum deposit required to receive the welcome offer is €10, for those who do not like to spend a lot of money, this is the best offer they can get. Unfortunately I did not manage to clear the wagering but I had a lot of fun playing there.

Mr.Play is a decent casino, friendly support staff, great deposit bonuses, decent amount of games. It's just a pity they still have pending time on your withdrawal and it's up to 48 hours, I am sorry but that's just way to long for me and this is the main reason why I would think twice before making another deposit. It is a great casino if you have patience and sadly enough I do not.

Too long pending time, bonus system sometimes failing and that could be annoying.

Good selection of games.
I used all my bonuses asked for another via chat and got 100% bonus which was a nice offer for me.
I would probably play here again because they got most of the games I play/like.
Website is decent had no problem with lag etc.
Requested a cashout they wanted verification which i sent next day told me no problem withdrawal being processed so no problem there.

Got charged a fee for a deposit which is not good for any casino to do getting more money out of you.
It's a non sticky bonus but you have to tell live chat you want to cancel your bonus. Come on Mrplay, why do I need to tell chat to drop the bonus if I want to do that I should be able to forfeit the bonus myself.

2 days on waiting on a withdrawal is way to long. Every chance is people are going to reverse their winnings, me included. 1 day - fair enough but 2 is a bit long imo

Average games on an average looking site. Glitchy games that stick all the time ( I have great internet connection) No decent live games and you have to wait too long to be verified as well. There are so many better casinos out there and then they add to their issues with a 7 day payout!!! Best avoided. Go to scandinavia or UK for online casinos.

I like the number of slots offered, from different providers.
The site works good enough,games open quickly.
Looks a reliable casino to me.

I dislike 2 things about this casino.
1. Pendingperiod of 48 hours. Afer that it takes 2 or 3 days before you receive yor withdraw amount, especially when weekens are involved it means it will take almost 1 week before you receive your money.
2. Bonus system. A number of slots do not count for wagering, much more slots do only count for 10 percent and evenmore slots , the big majority, count for 50 percent.
In fact only abt 5 slots count 100 percent for wagering your bonus but they are not mentioned.
In fact you may easily conclude that wageringterm is not 35 but 70 times your bonusamount.

These 2 things together makes me wondering why AG rates Mr. Play with 9,45 superb.
This is a casino where you better not play with a bonus.
My conclusion is, not a bad casino but there are better ones these days.

Inactive user
3/10

Easy to navigate, you can easily fit all the game in one pages because there's so few of them lol
2 recognize provider of slot, Microgaming &play &go. Most of the best one are from Microgaming!

Not a great reliable welcome bonus.
Very few live tables game. Often if not only one live black jack table under 50 $ a hand, all the others are full all the times lol!
Only one provider of live game. Like i said not much variety of games, slots,provider.
Some game don't even load properly!
one of those casino that you won't get any bonus on week days !!
i do not recommend this casino

Just an awful casino, very bad gameplay, poor customer service, very little to no reward. A game got stuck and I couldn't play any game at all anymore.

Contact customer service who didn't not take it serious. They told me to do this, I try this, it did not work, go back to the chat, had to explain myself again, had to do that, I did not work, again go back to CS, had to explain myself over and over and over again coz nobody had a clue.

I missed money, witch is still in the game btw. And I can't play, emails erresponsive. They told me it would take a few days to update the so called "technical difficulty" now, 7 days later, nothing happened and nobody knows anything, promises are not kept, my cash is still pending, I only hear weak excuses everytime about all these issues. What kind of a casino is this? Worthless, don't take your money here, coz you never see it back! And you will not be able to play once you start winning, due to the so called sca... technical difficulty!

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