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Malibu Club Casino

Item: Malibu Club Casino
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 21 reviews

6/10

21 reviews

Complaint Response 20 complaints

2 days avg. 20 complaints

What we like

Available in either instant-play or download
High variety of slots, including story-driven i-slots
Good number of table games, video pokers, and specialties
Free phone support for UK residents
Secured with SSL encryption
Proven fair by independent audits
Live Chat Support

What we don’t like

Pending time for withdrawal 2-3 days
Withdrawal time frame for e-wallets 2-3 days

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Malibu Club Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.malibuclubcasino.com

Established

2012

Licences

Curacao Gaming Control Board

Company

Audeo N.V.

Affiliate Program

Zoom Affiliates

Languages

English, French, German

Casino Type

Instant Play, Mobile

Malibu Club Casino is a sleek online casino available in both instant-play or downloadable format. The site features the full line of games from the Rival Gaming software, including numerous i-slots and other casino favorites. Malibu Club Casino is licensed by the government of Curacao.

Restricted Countries

Malibu Club Casino cannot accept players who reside in Mauritius, Netherlands Antilles, Israel, Costa Rica, Canada and South Africa. See the casino details section below for a full listing of prohibited regions. Residents of all other countries are welcome to sign up as long as online gambling is not prohibited by their country's laws.

Security and Fairness

Malibu Club Casino uses the latest 128-bit SSL encryption technology whenever sensitive data is transmitted. This keeps private information like financial data and personal details from getting into the hands of cyberthieves.

The Rival Gaming platform has been audited numerous times by independent auditors. As such, players can rest assured that they are getting a fair game. Unfortunately, this information is not provided on the Malibu Club Casino website, but there are reports available for viewing on other Rival casinos.

Deposit Methods

Visa, MasterCard, Neosurf

Deposit Fees

Withdrawal Methods

Visa, MasterCard

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Australian dollars, Euros, New Zealand dollars, South African Rand, Canadian dollars

Pending Time

72 hours

Withdrawal Times

Card Payments 2-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Betsoft, Playson, iSoftBet

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Games

Malibu Club Casino is home to an impressive array of slots. Its most famous games are its i-slots, which offer innovative storylines to make gameplay totally different every time. Watch the dramatic lives of the rich and beautiful unfold in As the Reels Turn slot, become one of the world's top robbers in Reel Crime Art Heist slot, or renovate an old house in Fixer Upper slot. Numerous other video slots and three-reel slots are also included, such as Candy Cottage slot, Silver Unicorn slot, Opera Night slot, Sevens and Bars slot, and Eggstravaganza slot.

There are plenty of table games at Malibu Club Casino for players to choose from. These include both Single-Hand and Multi-Hand Blackjack, American and European Roulette, Craps, War, Red Dog, Pai Gow Poker, Let It Ride, Caribbean Stud, 3 Card Poker, and Baccarat.

Malibu Club Casino's selection of video poker is also very diverse, offering both single-hand, multi-hand, and mini versions of many popular variants. These include Jacks or Better, Deuces Wild, Aces and Faces, Joker Poker, Double Joker, Tens or Better, and Bonus Poker.

The specialty games section offers Instant Bingo, Keno, Keno Vegas Jackpot, Sudoku, and nearly a dozen different interactive scratch games.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Malibu Club Casino has support representatives working around the clock to answer questions and resolve issues. For immediate assistance, players can contact casino via live chat feature or call the casino using a UK freephone number or an international tolled number. Alternatively, the casino can be reached by email.

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Complaints

Read the complaints other players have left for Malibu Club Casino. Learn more about complaints.

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Malibu Club Casino - Payments delayed even though I am verified

I withdraw on Oct 8th 202. and already 6 days now but I haven't heard from them.

I sent them email but no response, even live chat I can't use it.

I was verified and no issue with anything as I know and always follow the term and condition of casino. And its not first time withdrawal.

I tried my best to be patience but 6 days of waiting and no response is unusual thing.

Rejected

$5000

Malibu Club Casino - Withdrawal delayed without explanation with status confirmed

After validation process was fully completed and withdrawal bank wire details submitted to the appropriate address, my withdrawal status changed to confirmed from pending on Nov 16th. Amount is only 100$. Several discussions have happened since with online support and email support and still no money in my bank account. I am getting the same answers every time I inquire for a status. Empty promises and no results.

Unresolved

$100

Malibu Club Casino - Withdrawal cancelled by the casino

I recently had two withdrawals cancelled by Malibu casino for the total of $3080.

The amounts were for $1040 and $2040.

These withdrawals were pending then the casino cancelled them and it now states the amount of $3080 is a (deposit debt adjustment).

Ive had several conversations with Malibu casino Custer service officers who told me they were going to notify finance and have someone contact me,I still haven’t heard anything from the casino.

Ive previously withdrew from the casino for a smaller amount and it took a few extra days then but I did receive my withdrawal.

Im a verified player with Malibu casino and my details haven’t changed.

I have attached screen shots of the above mentioned activities.

Unresolved

$3080

Malibu Club Casino - Withdrawal delayed, empty excuses and run around

On March 5th I signed up with Malibu Club casino and made a first deposit of $50 US while redeeming the Welcome 1st Match Bonus of 200%. After meeting the wagering requirements I had $426.15 US in the account and requested a withdrawal for that amount. The only withdrawal method available to me being in the US was the wire transfer. I sent in the required documents on March 5 and received confirmation they were accepted and approved. However, the withdrawal request still shows as "Pending" and available for reversal. I've chatted with multiple support agents and they keep giving excuse after excuse. Currently the story is that they are having problems with the finance department and processing the payment. It has been over 15 business days since I requested the withdrawal and sent in the required documentation but have not received payment. Will Malibu Club honor my winnings and issue me a payment? If so, when?

Unresolved

$426.15

Malibu Club Casino - Delayed cashout

Hi! I contact you regarding malibu club casinos, so the day March 17 I played a free bonus of 15 Euros that I had to bet for 450 Euros and the maximum levy was 105 euro with which I won, and on March 18 I deposit from € 30 to withdraw my winnings documents already glie I sent them time ago so I sent an email to [email protected] to know if I should send something to refresh the result? not only that after 4 sent email I received no response and also an operator named Presley told me that they had problems with the terminal then had to talk to his manager and in the end we felt last Friday, March 24 where he said that the payment would be processed Saturday! Yesterday morning I rincontattato after almost half an hour and went into chat and left immediately without giving me any answers! Now I wonder is it possible that my withdrawal is still on hand and being that I used the account neteller for withdrawal should wait that long? at the end to 100 €?

Unresolved

€130

Malibu Club Casino - No answer back to multiple emails

Hi, more than one month ago i won 100€ from the *** 1 HOUR FREE PLAY *** promotion. I sent 3 emails with no answer back for know if im able to withdraw after a minimum deposit of 30€(by the rules) or if im under some restriction(provenience area, multi free bonus played,exceed single bet limit, etc etc) or not. I sent 2 emails to [email protected] with no answer and one to [email protected], i found here in the comments reading the other complaints on askgamblers.com, with no answer too. The funny thing is that i keep receive, almost every day, emails from them asking me to play with their deposit and no deposit bonus. I do not contact live chat because, always from reading others complaint here on askgamblers.com, looks like you can not really rely on their operators. So, to end this complaint, is anybody there from Malibu Club Casino to answer me back and let me know what should i do? I do not want "try on my own" and than discover, after the deposit, im not able to withdraw. Thanks Loris

Unresolved

€100

Malibu Club Casino - Reversing withdrawal instead of processing it

Your username is : qsq777. Your withdrawal reversal at Malibu Club Casino is complete. You now have a balance of £150.50! If you did not request this reversal, please contact us and we will be pleased to help you. Don't forget about our ongoing promotions every day at Malibu Club! Should you require any assistance, please contact us at anytime : [email protected]. Live help is also standing by should you have any inquiries. I have been requesting a withdrawal since Sep 2016.

Unresolved

$150

Malibu Club Casino - Payment still not processed although requested a month ago

I registered to malibuclubcasino on 9/16/16 and using the free no deposit bonus. I cleared the playthrough requirements, submitted all the required identification information and made a deposit for the amount required to withdrawl. After making the deposit the chat support person assured me that everything looked good on their end and that their finance department would soon process the withdrawal. It has been 1 month since then and I have check several times and keep getting told that their financial department is going to get it done right away which they have not and my withdrawal is still show as reversible which I would assume means they still have not started processing my withdrawal yet. They can't provide me with a valid reason why its taking so long or a ETA when their finance department will resolve the issue. Seemed like a legit casino at first but am beginning to think its not so honest.

Unresolved

$150

Malibu Club Casino - Still no payment, withdrawal still pending after 7 days

hi i played a bonus, met all the requirements, spoke to them , told me to male a deposit which i did £30, sent all the documentations requested on the same date, since its been impossible to talk to tem , so im going nowhere its quite a bit of money to withdraw £632.72 so im getting really worried as i read all the comments concerning this casino, nobody answered on chat and all i get its closed due to inactivity argh frustrating please help

Unresolved

£632

Malibu Club Casino - Stalling withdrawal & not providing response

My withdrawal request is pending for 2 weeks now. After the request I received an email with the confirmation and aksing for documents, which I emailed them back. Since then nothing more. Resent email multiple times to asking about status or if more information is required, not even a reply. LIve Chat friendly, but keep saying they are looking into it. I was lucky with the Casino bonus, met the wagering requirements, deposit 30€ as per their regulations and now wait for my money! Any help and assistance is appreciated.

Unresolved

€30

Complaint Statistics

Resolved 8

Avg. Amount $ 507

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Player rating

6/10 ● 21 reviews

Top reviews from our players

Imvikas911

11 years ago

7/10

I saw that Malibu club casino was giving away free ships for play so i thought of having a look at its site since it is a part of the rival gaming which has a lot of casinos but has equal no. of complaints and specially about payment problems. I opened an account on this casino and from the cashier found out about the promotion which was the 1500 free bets and no deposit necessary. It was a multi stage promotion and their was a big terms and conditions which i sis not bother reading at all and just started with the games after claiming the promotion.

I was betting three coins and 5$ per coin because i had 1500 so no worry about the balance. And started with bust a vault. was hitting the cherry most of the times which was paying me only the amount i had bet on spin because thats how much a single cherry pays. Then hit the 3 bars which paid me 150$ and this was officially my biggest win so far.

But after that was getting nothing but the cherry so just left this game. Now opened global cup soccer and this was my first time of playing this game. here just like sherry i was hitting the any 1 football thing. Did not get anything big from this game and the most was when got the golden trophy with the silver one which paid me 75$. And i had no idea about the wager and the games included and excluded and i was just busy having fun with a big balance for the first time in my life. After this one played a lot of 5 reel slots and is lots but my balance was down to 200 free bets in the end so i knew that nothing was going to happen now so i just left this casino but really liked the new promotion of free 1500 bets.