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Malibu Club Casino - Delayed cashout

UNRESOLVED
Complaint Info
Disputed casino Malibu Club Casino
Reason Delayed payment
Amount € 130
Posted on March 28, 2017

Hi! I contact you regarding malibu club casinos, so the day March 17 I played a free bonus of 15 Euros that I had to bet for 450 Euros and the maximum levy was 105 euro with which I won, and on March 18 I deposit from € 30 to withdraw my winnings documents already glie I sent them time ago so I sent an email to suppor­[email protected]­ali­buc­lub­cas­ino.com to know if I should send something to refresh the result? not only that after 4 sent email I received no response and also an operator named Presley told me that they had problems with the terminal then had to talk to his manager and in the end we felt last Friday, March 24 where he said that the payment would be processed Saturday! Yesterday morning I rincontattato after almost half an hour and went into chat and left immediately without giving me any answers! Now I wonder is it possible that my withdrawal is still on hand and being that I used the account neteller for withdrawal should wait that long? at the end to 100 €?

AskGamblers
Posted on March 31, 2017

Dear Malibu Club Casino,

Please let us know if there's some update regarding this case.

Posted on April 4, 2017

questi non vogliono pagare! dicono sempre che anno problemi con il processore.

Posted on April 7, 2017

ciao a tutti! continuano a mandarmi degli email promozionali, ma l'importo che ho vinto risulta essere anche li immacolato nei prelievi reversibili e sono già passate due settimane!

AskGamblers
Posted on April 7, 2017

Dear @magnetica00,

Please keep in mind that AskGamblers does not offer multi-language support. Currently, we accept complaints written in clear and comprehensible English only. Make sure to read carefully and comply with all Complaints Guidelines from now on - http:/­­/w­w­w.a­­skg­­am­b­l­er­­s.c­­om­/­c­om­­pla­­in­t­-­gu­­ide­­lines

Further violation of AskGamblers Complaints Posting Guidelines, may result in getting your complaint rejected by the AskGamblers Complaints Team.

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