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Malibu Club Casino - Reversing withdrawal instead of processing it

Complaint Info
Disputed casino Malibu Club Casino
Reason Delayed payment
Amount $ 150
qsq777 United Kingdom Message
Posted on January 11, 2017

Your username is : qsq777.

Your withdrawal reversal at Malibu Club Casino is complete. You now have a balance of £150.50! If you did not request this reversal, please contact us and we will be pleased to help you.

Don't forget about our ongoing promotions every day at Malibu Club!

Should you require any assistance, please contact us at anytime : suppor­[email protected]­ali­buc­lub­cas­ Live help is also standing by should you have any inquiries.

I have been requesting a withdrawal since Sep 2016.

qsq777 United Kingdom Message
Posted on January 13, 2017

I have made a deposit as per the Casino request to make the withdrawal of the £150 bonus. I have been told now by a very helpful representative that my requests been escalated to finance and I'm waiting for a response now.

I found communication difficult at the beginning of Sep 2016 but it seems that there might have been a misunderstanding.

I will update here a soon as I've had a response....

Thank you

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