Ag Awards

Malibu Club Casino - Stalling withdrawal & not providing response

Complaint Info
Disputed casino Malibu Club Casino
Reason Delayed payment
Amount € 30
Posted on August 4, 2016

My withdrawal request is pending for 2 weeks now. After the request I received an email with the confirmation and aksing for documents, which I emailed them back. Since then nothing more. Resent email multiple times to asking about status or if more information is required, not even a reply.
LIve Chat friendly, but keep saying they are looking into it.

I was lucky with the Casino bonus, met the wagering requirements, deposit 30€ as per their regulations and now wait for my money! Any help and assistance is appreciated.

Posted on August 4, 2016

Dear @marathon,

Please make sure to update your complaint accordingly and clarify the amount of the disputed withdrawal request.

Thank you for your cooperation.

Posted on August 4, 2016

I won in total more then 500€uro after their wagering requirements. Per T&C no more then 100€ can be used for cashout. I deposit 30€ as per regulation and made a withdrawal for 130€.

Posted on August 5, 2016

I asked in Live Chat again, this time an operator Frank. Summary: They claim the free bonus cannot be played from my country, therefore everything is void. Indeed it is well hidden in their T&C (just accessible from the main website, not the casino or the cashier site itself!) that only a few countries are allowed to play with free money. My bad.

However, I made a proper deposit of 30€ which I want to have back.

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy