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Malibu Club Casino - No answer back to multiple emails

Complaint Info
Disputed casino Malibu Club Casino
Reason Other
Amount € 100
Posted on March 28, 2017

Hi, more than one month ago i won 100€ from the *** 1 HOUR FREE PLAY *** promotion.
I sent 3 emails with no answer back for know if im able to withdraw after a minimum deposit of 30€(by the rules) or if im under some restri­cti­on(­pro­ven­ience area, multi free bonus played,exceed single bet limit, etc etc) or not.
I sent 2 emails to suppor­[email protected]­ali­buc­lub­cas­ with no answer and one to vipman­age­[email protected]­ali­buc­lub­cas­, i found here in the comments reading the other complaints on, with no answer too.
The funny thing is that i keep receive, almost every day, emails from them asking me to play with their deposit and no deposit bonus.
I do not contact live chat because, always from reading others complaint here on, looks like you can not really rely on their operators.
So, to end this complaint, is anybody there from Malibu Club Casino to answer me back and let me know what should i do?
I do not want "try on my own" and than discover, after the deposit, im not able to withdraw.
Thanks Loris

Posted on March 31, 2017

Dear Malibu Club Casino,

Please let us know if there's some update regarding this case.

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