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Guts Casino

Our Rating CasinoRank
8.1/10
CasinoRank
Player Rating 126 reviews
6.7/10
126 reviews
Complaint Response 42 complaints
2 days avg. 42 complaints
What we like
  • 0-24 withdrawal time frame
  • High withdrawal limits
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • Few withdrawal methods
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Guts Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.guts.com
Established
2013
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Norwegian
Casino Type
Instant Play, Mobile, Sports, Live Casino
Social Platforms
Facebook

Guts Casino is an instant-play online casino with an innovative interface and multiple gaming platforms. Players at Guts Casino can choose among titles from NetEnt, Microgaming, Big Time Gaming, Evolution Gaming, GiG Games, Inspired, OMI Gaming, and other big industry names. The casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries

Guts Casino doesn't allow players from certain countries to play at their online platform due to laws and regulations those countries carry. Some of those countries are Austria, Belgium, Cyprus, Germany, Hong Kong, Poland and others. For the full list, check out the restricted countries section below. 

Security and Fairness

Guts Casino uses state-of-the-art technology to protect players. Any sensitive information you provide, such as your credit card number or personal data, is kept encrypted with SSL encryption. All player funds are kept in a secure account from the Bank of Valletta, one of the leading Maltese banks. Finally, all player information is protected by Guts Casino's legally binding privacy policy.

All of the platforms used at Guts Casino have been proven fair by independent audits. This is confirmed by the "RNG Certified" seal located at the bottom of the Guts Casino website. While the full audit certificate is not available, there is plenty of information on each software platform's website to confirm that the games are genuinely random.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Guts Casino. Learn more about complaints.

Show all complaints
Guts Casino - Locked account and doing verification 3 weeks
I opened new account, because reviews are positive and payments are fast. I was playing 2-3 months. Deposited a enough money. Not small amounts. One day won $1800. Sent for withdrawal $1600. Right after that they blocked my account. They asked me to do a verification process. I sent everything that was required, after they asked to proof an address again, because they don't accept what I sent (but it was a paper mail, showing name and address, don't understand why it's not good) but ok, I sent 2 different documents to proof my address. So they accept them, told me everything verified and ask me just to wait 24-72 hours and they will reopen my account.
But then this problem just started! They told me they need to see some transactions from bank account showing deposits. So I sent that. After they told me another department has to check that, but it took so long. I chat with them every day and they keep saying same things everytime: please wait the relevant department working on it".
After I got email from them to fill up questionaire "Source of Welth" - my annual income, how I'm getting money etc. It was very strange, because even banks don't ask that kind of questions if you come to open an account. But I really need that money, so I sent them this too.
After that they were just ignoring me, in live chat they were saying wait 24-72 hours, after a week they didnt even say 24-72 hours. And I was very upset.
After 3 weeks of waiting I went to another live chat, but they page of chat was unavailable. So I email them and asked what's going on with my account? They reply same things that relevant department is checking my account. After 3-4 emails they reply me this:

Thank you for contacting our customer support.
Kindly know that we are sadly no longer able to offer our services to residents in Czech Republic in which case your account has been closed accordingly.

We apologise for any inconvenience and thank you for your cooperation and understanding with the above.

Should there be anything else we may assist you with, please do not hesitate to contact support as we are available and happy to help.

May I wish you a pleasant rest of your day.

Best regards,
Maya
Guts Customer Service.

And it's discussting because I am in Canada!!!! Not in Czech Republic!!!! How you can reply this???? So i email them that it should be a mistake. So now I'm just waiting again. I'm very happy I found askgamblers site. I hope Guts casino resolve this through you guys.
Please and thank you.
staus Resolved
$1600
Guts Casino - Self exclusion not detected, delaying deposit refunds
Hello,

I was self-excluded with Gamstop on the 04/02/2020. In the same day I received the promotions from Guts casino on my email address and as a gambling addicted I tried to play thinking will make more money. Since 28/02/2020 I deposited couple of hundreds and to be more specific on the 28/02/2020 I deposited £729 and I won around £3500. I tried to withdraw the money but I couldn’t. As an addicted I played more and lose it all. After a time on the website casino appears a mirror where it was saying that I have to send again all the necessary documents for my verification. On the 29/02/2020 I tried to log in again and I had the surprise to see my account was closed. I took the contact with them and said I was self-excluded without any explanations. I contacted the Gamstop and they confirmed me that I was self-excluded from 04/02/2020 and the casino needs to refund me all the deposits because is illegal what they’ve done.
The casino asked me for the Gamstop confirmation of my self-exclusion document for a refund of my deposits. Gamstop confirmed me that they sent all the necessary documents on the 2nd of March for the Casino which attest that I was self-excluded from 4th of February and the casino said they received the document on the 4th of March and that will take up to 72 hours for checking. Since that day they are saying that I need to wait for the checking but I consider that they have all the documents from Gamstop which attest I was self-excluded from 4th of February. What should I do forward to recover my deposits back which are £1109.

Thank you very much.
staus Unresolved
£1109
Guts Casino - Refuse to refund fees charged on withdrawals even though its a known issue

I had noticed that everytime I requested a withdrawal at Guts that they were not depositing the correct amount into my bank. After confirming that the currency selected on my guts account is correct (Canadian) I had contacted them and given them the following information on the dates of the withdrawals along with the amount requested and the differences in the amounts:

The response received was as follows;

Hi Lisa,

Thank you for choosing Guts, and I trust that this email finds you well.

Please note that the fees are due to the fact that we operate under a different currency. However, no charges or fees are taken from our side. I would kindly ask you to check about his with your bank provider.

Have a great day!

Best regards,

Nora,Support Advisor,Guts Customer Support


This is the reply I sent to them showing all the dates along with the transaction id's and amounts received and now they are not responding.

I have checked this with my bank and was not charged any fees. I also have my bank statements showing all fees charged for the entire month in the month the withdrawals were processed and the only fees I was charged on the bank end was my monthly account fee of $15.95

Here are the dates and amounts withdrawn from guts and amounts which were deposited in my bank.

November 26th/2019

Transaction ID: 2019110100100055790

withdrawal $319.52

Received $280.20

difference $39.32

november 21st/2019

Transaction ID: 2019110100100042995

withdrawal $250

received $210.64

Difference: $39.36

April 17th/2018

Transaction ID: 2018040100100056545

withdrawal $300

received $260.01

difference $39.99

march 21st/2018

Transaction ID: 2018030100100074179

withdrawal $502

Received $461.88

difference $40.12

january 8/2018

Transaction ID: 2018010100100025413

withdrawal $84

received $61.75

difference $22.25

total amount missing : $181.04


They sent me this reply as well via email:

Hi Lisa,

I hope this email finds you well.

I am terribly sorry that you have been charged these fees however as mentioned in our previous email, we do not charge any fees from our end.

May I suggest trying to deposit and withdraw using an e-wallet to avoid such charges in the future?

If you require any further assistance or have any other queries, please do not hesitate to contact us again.

Thanks and regards,

Hayden,Support Advisor,Guts Customer Support

---------------------

The same issue has been addressed by another Canadian player via askgamblers in this complaint:

https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/i-­ve-­rec­eiv­ed-­wro­ng-­amo­unt­s-w­hen­-i-­wit­hdraw

I am attaching the screenshots of the emails I received when Guts processes my withdrawal along with the bank statements showing another amount was deposited. As I chose Canadian currency for my account these withdrawals should be deposited in Canadian funds and if they are not the fees are the responsibility of the casino as they themselves admitted during that previous complaint.

staus Resolved
$181.04
Guts Casino - Loss Limit Option Not Working
Hello, ive been Playing on Guts.com and had a awesome Winning Streak which ended up in 1250Eur Winnings, which i set to Withdrawal. After i started the Withrdawal Process, i setted up a Loss Limit of 51Eur for a Week, since i dont want to let myself Loose my Winnings, eg. Reverse the Withdrawal, well the Loss Limit did worked well, i couldnt Play any Game on the Website without getting the "Loss Limit Exceed" Popup. Alright, so i usualy set Loss Limits, to dont Reverse my Withdrawal, to keep the Winnings Payd-out instead of having a weak moment which costs my entire Winnings. Well Unfortunately i was still Able to Exceed the Loss Limit trough the Websites Poker Client -> Including Microgaming Slots , which i COULDNT Play on the Websites Casino Section itself, but trough the Web-Based Poker-Client, which is Technical Issue on the Casinos Responsability, what i mean is : I wanna have Refund of all the Bets , eg. the Money Amount that Exceeds the Loss Limit of 51Eur (>>1250Eur) since the Responsible Gaming Function of the Website malfunction and still let me Exceed my Setuped Limit after Withdrawal Queue. Read here the Chatlog : ***************************** (15:57:06): Loss Limit Issue -> Need to talk to a Support Manager please. System (15:57:06): You’re with Guts, how can we help? Stefan (15:57:33): Hello Rico, I can see what I can do for you there. Stefan (15:57:59): may I kindly ask you to confirm your full name, email address, date of birth, please before I can see if I can get. Stefan (15:58:11): get one~ Me (15:58:29): Me Stefan (15:59:16): Thank you Rico. Can you please give me a moment while I'm trying to get hold of one? Me (15:59:31): Thanks Stefan (16:00:33): I can see that you currently have a net loss limit of 51 euro's per week set on your account. Would you like this to be changed? Me (16:01:58): no no, i have to complain, since the Limit Didnt worked as it should. Thats why i need to talk to a Support Manager since its a special case. Stefan (16:02:58): Unfortunately, you're not able to speak to a support manager as the support handles all the complaints. As it did not work, I can have a look for you to see exactly what is issue was as to why it did not work. Me (16:04:18): Do you see when i have setuped the Limit? I mean exactly Date and Time..? Stefan (16:04:54): Yes, I can see the exact time and date you set the limit, which was on the 2018-09-14 19:19:00 UTC Stefan (16:05:39): It was reset on the 17th of september as it is a weekly limit. Me (16:06:09): Alright fine, do you agree with me, that after setting this Limit , it would be impossible to Lose more then 51Eur for the Period of a Week right? Stefan (16:09:06): Basically it's your deposited money and not your winnings as you have won on us. Therefore you have not lost. As you still have a winning session. You can not lose more than what you deposit, if you have a net loss limit of 51 EUR that is how much you can maximum lose. Stefan (16:10:03): However, you currently have a winning session a quite big one. Me (16:14:05): Yeah, i put the Winnings on Withdrawal Queue and setted up the Limit, which indeed worked, BUT there was Still a Possibility to still Gamble the Whole amount, with Slots , and this is a Issue that is Violating the Responsible Gaming Part of the Casino itself as Operator Stefan (16:15:46): Yes, that is correct you could still gamble the entire amount as you have won around 1200 euros, you are on the plus side. Which means that you have a winning session as you are not using your deposited money, you are using your winnings. Which is as to why you can gamble up to 1251 instead of only 51.00 euro per week down to. Me (16:18:52): Which is not Stated in any Terms of the AGB, and as i said before, prior setting the Limit i put the winnings to withdrawal queue, and as i said before, its an Software Issue, and should not be possible to happen. Stefan (16:19:33): I'm gonna have a look at this as I have escalated this to see exactly what is going on, can you please hold on for me? Me (16:20:24): yes ofocourse. Stefan (16:20:39): Thank you for that. :) Stefan (16:21:57): We are gonna double check everything. We are gonna get back to you over email as we need to review this. Stefan (16:22:56): As I have not received an answer or they have not been able to see my message. As soon as we receive an answer regarding this, we will get back to you as soon as possible. Me (16:23:30): Alright. Thanks Stefan (16:24:04): No, problem. Sorry I could not give you an answer straight away as it has to be escalated. However you will receive an answer as soon as possible. Stefan (16:26:29): Are you still here Rico? Me (16:26:37): yes Stefan (16:27:39): You should receive an email today. As I have escalated this. Therefore, right now there's nothing I can do except wait. Stefan (16:30:20): Hold on, I managed to get a response Me (16:30:37): ok Stefan (16:32:30): Ok, so it is that you have lost 11 euro in gross, which is not close to those 51 euro. Therefore you can still lose 40 euro as it counts as the deposit money not winnings. Stefan (16:33:47): As it is what you have deposited you can lose (that counts to the net loss limit). Me (16:36:30): I understand, but still let me lose the Whole Winnings 0f 1250Eur , trough the Poker Webclients Built in Microgaming Casino, which should NOT be Possible, but it is. And its the Casino`s Responsibility to dont let the Limits exceeded, however. Stefan (16:38:37): Those 1200 Euros that you lost are gross losses and not net losses. So far you have lost 11 euros in net losses, since that is from your deposit. Me (16:43:12): This is nowhere stated in the Terms&Conditions. BTW: For what is the Deposit Limit Function ? I repeat, the Loss Limit worked very well, i couldnt play any Casino Game at all, without getting the Notification that i reached my Loss Limit. In Fact, there`s Practically no similiaritys which you describe how that loss limit should work. BUT i was Able to Play the Money THROUGH the Poker-Client`s Built-in Slotmachines, which Violates the Loss Limit, and is a Violation of your Responsible Gambling Regulation. Stefan (16:45:30): Oh ok, then I understand what the issue is. I'm gonna send this further as this is gonna have to be escalated. Stefan (16:46:32): Then you will be receiving an email as it could be tomorrow that you receive an answer. Due to the escalation that is needed. Stefan (16:51:55): As I am not receiving an answer I'm gonna close the chat, and you will receive an update over email as soon as we have an update. Please helpme getting back my Winnings, since its not my Fault, its a Software Issue In the Meanwhile they closed my Account because of "Investigation" , so i went back to Live-Chat asking whats going on : Me (04:53:03): Why you have Closed my Account without notification? System (04:53:03): You’re with Guts, how can we help? Veli (04:53:58): Hello Rico! Lets solve this immediately! Veli (04:54:07): For security reasons, I need you to confirm your home address, phone number and date of birth. Veli (04:54:10): I am sorry to hear this. Me(04:54:49): verification Datas supplied Veli (04:57:05): Thank you. Sorry for taking this time. Me (04:58:47): Alright Veli (05:00:25): Your account is in a normal security control. We will let you know when your investigation has finished. I apologize for the inconvenience caused. Me (05:01:56): What timeframe can i expect ? since its 2 weeks ago Veli (05:04:35): It is a technical difficulty that is being fixed. I am sorry, but there is no time frame at this moment. We will let you know once it is checked. Veli (05:06:59): Remember, we are here around the clock for your assistance! Is there anything else I can help you with? If not, Thank you for coming to 'Live Chat'. Feel free to rate me and leave a comment as you close the chat. That is highly appreciated! Thank you! Veli (05:11:06): Bye! Since the chat hasn't been active for a while, I will close it down and help other players. Do not hesitate to contact us again. Thank you. Today i Received the Following E-Mail Concerning the Complaint: Hi , I hope all is well. I'm contacting you regarding your your query from September 15th regarding your casino net loss limit. Please be advised that your casino net loss limit only applies to games played in the casino section of the website and you were therefore able to play in the poker client, if you wish to have a net loss limit on poker then that is something you need to apply in the poker client. Can you please confirm how you feel in regards to your gaming, do you feel in full control? I'm asking as you decided to play for your funds even though you believed it exceeded your limit. We offer a self-exclusion option on site for players who feel they're gambling has become a problem, a self-exclusion blocks you from Guts and our sister sites for a specified duration, is this something you would like to use? Best regards Casper Player Safety Team Leader Guts Customer Support Which i Responded : Hi Casper, I cannot believe to get such a Redickeless Answer after such a long "investigation" Time, since its YOUR FAULT , that let me Exceed a Limit , which was Setted Correctly, but your Implementation in Website does not Work as it should. 1.Please be advised that your casino net loss limit only applies to games played in the casino section of the website and you were therefore able to play in the poker client Dont Tell me, the Slots which i could acess trough the Poker-Client aren`t the Same/Different then the Microgaming Slots i couldn`t Acess trought the Casino-Section, if you review the Log-Files we knew, THEY ARE IDENTICALLY , only the Way to Acess them, was possible to me, because of the Software-Fault it has inside, and i would Accept without any Reason, if i`ve losed my Winning by Playing Poker over the Poker-Client,but its not! Can you please confirm how you feel in regards to your gaming, do you feel in full control? I feel Scamed, Regarding that your Software-Bug did Cost my Winnings, which should NEVER EVER Happen, According to the Responsible Gambling Part, youre offering Limiting-Tools which are definately not work corectly. Because i knew, there`s maybe a little Moment of my Personal Issue, to Reverse Withdrawal and Gamble more, my Methodology was always the same, and works Great for me, its easy and simple: Deposit -> WinCertainAmount -> PutTheAmountidLiketoWithdrawToWithdraw -> with the Restamount i leave on the Balance -> Seting the Loss Limit for the Timeframe i expect for the Withdrawal Suceeds -> Thats the Effectivest way, and works Fine for me! I dont need any Self-Exclusion or whatever, in my Opinion its your Responsibility, that your Limitation/ResponsibleGambling Tools Provided are WORKING, which in my Case, FAILED. And Because its your Responsibility as Provider with License, to Ensure the SaferGambling Regulations and be fully Responsible, when those Arent working. (EG: Ive made the Decision to Safe my Winnings, with the Loss Limit Function and it seemed to Work, (and to Exclude the Poker Webclient from the Casino Section and the Limit-Function is wheter stated anywhere in your Terms & Conditions, nor make you Irespondible, for what happend!) I would sugest the Same Procedure as it would be Fair, and Correct, to Reverse any Bettings taken after the Point the Loss Limit Failed to work, otherwise il have to Escalate the Whole Complaint, trough UKGC & MGA / AskGamblers / ADR which i just haven`t done yet, believing Guts.com is a Serious and Responsible Provider, which Acts Regulation Conform, and i still think (hope) we are find a Solution, which Satisify both Parities. Thanks in Advance
staus Resolved
€1250
Guts Casino - Not completing my verification
I had been spending and wining on Guts when I was asked for a verification process to be carried out. I have already done this and was done when I opened the account a year or 2 ago. I've always been able to make withdrawals with no problems. I was asked to provide a number of proof photos for the cards I was using, this is fine and I did this. However they asked me to provide a photo of a credit card that expired a year ago and no longer exists. they told me to go to a bank and ask for a proof of ownership. ( I work in a bank and in New Zealand, this does not exist) So i went to my bank at a great cost of time and travel and they were only able to provide an old satement and stamp it. this is now 3 days after the first request. I submitted this statement and contcted GUTs to say its with them. they said to wait 24 hours. So I did, contacted them 24 hours later and the rep said that they need the document. (by now i'd been told so much rubbish from so many reps) I asked for a manager and spoke to someone who was able to confirm they have all the documents, and all are correct. Great ! she said it will be verified and unlocked very soon, or within 24 hours. Its been 6 days since that conversation and they are not verifying my account. I want to withdraw about $1000 and this is just so difficult. I have just been in touch with them and they just wont or cant tell me anything. They just say the team are needing to do extra checks. Would 6 days not be enough. Anyway, please can you help me as I just want to withdraw the cash and use the account again. I have full transcripts of the comical chats Ive had with the reps Thank you
staus Rejected
$1000

Complaint Statistics

Resolved 34
Avg. Amount $ 2,311
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.7/10 126 reviews

Top reviews from our players

I joined Guts casino a few months ago, and do have a mixed experience with them.

One of the reasons why I joined them Is that they were a new casino from some of the same guys involved with the big and respected betting-site, Nordicbet. The other reason was their nice list of welcome bonuses. At the first sight, it might not look like like anything else than a regular 100% match bonus with a pretty low wagering requirement, but when you also get 50 free spins + 10 more if you deposit on a Thursday, where you can keep the winning with no wagering requirements at all, you see that their offers are a bit special. I have also gotten some free spins on an almost weekly basis in my inbox.

When it comes to the games they are offering, it’s the all the standard NetEnt games, but they do also offer a wide variety of games from well-known suppliers as; Microgaming, IGT and Betsoft. All these are flash based, which is kind of a minus for me, as I don’t like Microgamings flash games.

When it comes to deposits and withdrawals, I’m not very satisfied. Their min deposit with credit card for me was around 30 Euros, which I, as a low roller, feel is a bit high. When it comes to withdrawals, I haven’t been lucky enough to make one yet. I know they say all NetEnt games at all the casinos are supposed to have the same RTP, but it haven’t felt like that for me at Guts :/. However, reading on forums etc., it seems like Guts are doing what they say their goal is, and processes withdrawals within hours.

So to sum it up, I will recommend Guts because of the superb bonuses. If you’re not the player who looks for good bonus-offers I don’t know. But of course, their goal of processing withdrawals within hours is also a big plus for any player.

I joined Guts Casino just last week and am already impressed with there Casino. I made a deposit of £20 through my Neteller and took there 100% bonus using a bonus code (and also got 50 free spins on Starburst) giving me £40 to play with.

I got to work straight away starting with Break Da bank again(9line High Pay symbols video slot) I played on Break Da Bank again for a lot of spins but unfortunately the best I hit was 4 cash piles with a 5x wild. I then said goodbye to Break Da bank Again and went on Mega Moolah Isis. For anyone who is not familiar with this slot it’s pretty high variance but can pay big if you are patient. This time around I didn’t hit anything decent my balance was starting to go down so I changed again as I knew I had a lot of wagering still to do. I then went onto one of my old favourites Doctor Love and hit the 4 Nurses playing at 7lines 4 nurses pays out £5 at 7x1p (using the theory that a video slot can collect after a high win) I changed immediately to spring break hit a great free spins round and somehow got myself back up to £35! I kept going up and down during wagering of my deposit+bonus playing on loads of different slots and eventually went bust after doing over half of the £700 wagering requirement. Even though I busted I was pleased with how it went as it wasn’t a quick loss I went up and down here for several hours so with clever slot play and good slot choices anyone can make even the pennies last that’s the moral of this story!

I contacted Guts to ask about what free spins they offer to depositors they were very friendly and extremely helpful both Michael and Ben are a credit to the casino team. Ben explained I should verify my account by sending Id via email to the casino which I did. Since joining just the other week I have already received 3 sets of free spins 1 set was from my deposit on Starburst, another on Jack Hammer and also on Gonzos Quest and the best part of the free spins here is they are all completely wager free!!

Guts casino offer players the opportunity to play on Microgaming, Net-Ent, WGT softwares all the big hitters of online Video slots entertainment. I would thoroughly recommend this casino to a friend for all of the reasons I have stated in this review.

Here’s my Pros And Cons of Guts Casino

PRos

Fast Cashouts of under 2hour processing time!

Minimum deposit of £/€20

Huge Variety of Video Slots, Classic Slots,Casino games to play

Brilliant Live Chat team!

Excellent up to £/€300 welcome package available to new players consisting of a 100% match 1st deposit +50 free spins on Starburst, 2nd deposit bonus of 50% up to £/€100 and 3rd deposit bonus of 50% up to €/£100 and another 50 free starburst spins!!(all this is only gained when using special codes that are on askgamblers site)

Regular promos (free spins to depositors, new loyalty scheme coming soon)

Reload Wednesday(deposit bonus every Wednesday) and Free spins Thursday(free spins on selected game when a deposit is made the day before)

All free spins here are wager free!!

CoNs

On day of my first deposit none of the Net-Ent slots were working but this was fixed the next day.

The casino has a £2.50 charge on all withdrawals so you’re better winning as much as you can to benefit from the speedy withdrawal service.

On some browsers the game lists collide so the best browser to play this on would be Internet Explorer.

In summary apart from a couple of issues it’s overall a very impressive casino site and I give guts 9/10!

Bigdk88 ;)

Guts casino is pretty new casino, but I know that it will be cool casino, because in the head of casino the same guy, who was in the past head of Nordic bet, which is cool casino.
So, what guts offer it players? Bonuses on 3 deposits: 100% + 50 free spins on Starburst, 50% , 50% + 50 free spins on Starburst. Pretty nice offer I think, and also I love the thing that they give free spins without any wagering requirements. Also they tolding that they made cash outs on e-wallets in two hours, which is very nice thing too, I am sure.

So I start with 40$ deposit, giving me 80$, and lot of games to play( Netent, Microgaming, IGT). I start with immortal romance ( I am big fan of this slot). But i can not play normally, every 10-20 spins I get error 2 code, and should restart slot. It is pretty sick and i hate this, so I decide to play IGT slot 100 pandas, this is very cool slot with lot of pandas, and also with stacked wilds. So after hours or two playing ( no any lags, i should say, so problem with Immortal romance probably Microgaming problem, not guts) I have 100$ on my balance and I switch to dead or alive, which is extremely high variance. Anyway, I am play it till my balance down to 50$, and left it, as I do not want to lost all in this slot machine. My final playing was on flowers with 0.75 bet, and it kills me.
So, Guts.com is a very nice new casino, with fast cash outs, cool bonuses, but I can not play there microgaming due to error 2 code, and this is sick. In all other things this is cool casino and I recommend it to you! Also on next day after deposit I get free spins on Starburst, but unfortunately no luck for me, and i am was busted again. But this is what we call gambling, yeah?
Alexmou12 for askgamblers.com

Inactive user

They give no welcome package on players from Greece.

I really had high expectations for Guts Casino, I been talking about it for ages and when I see Ask Gamblers advertising a 100% deposit match and 50 free spins that's when I decided to me a deposit. The only downfall on that is the free spins are on starburst, which is a brilliant slot I love it, but obviously being free spins meant 1p line so 10p spins... It's not good when your playing the minimum bet, but they were free so that didn't matter.

I had a chat to live help first, who were great, really friendly and they confirmed I was entitled to the offer so I deposited £20 and received another £20, my free spins were credited at 11am the next day. I loaded up Space Wars at first done a few spins but it wasn't up to much so I tried Fruit Shop... But it came up with an error, so I tried Muse, same thing happened... Hardly any of the games worked and when they did they would crash after a few spins. It started annoying me so I went onto live help and she asked me to send some screen shots which I done. I do have to say there ugh their live help are brilliant, she was lovely and she had so much patience. Eventually she asked me to try the slots again and whoopidy dooda they worked. Then she gave me £20 free bonus for helping them... Which was wager free! Happy days.

Everything was going good but I fancied trying out their mobile site... I wish I hadn't. I started having the exact same problems... Then it just froze my whole iPad i couldn't do anything, I couldn't even power it off so had to do a master reset I wasn't a happy bunny let me tell you. Went onto live help in the morning and also sent some screenshots apparently they trying to sort it. I couldn't even be bothered with this casino then I just blew my money and I won't be returning again... Well not with my own money anyway lol.

I received the free spins the next day... Won about a fiver and as it was a Wednesday I so received the free spins from their free spins lottery, I got 5 free spins on Jack Hammer and today received an email from them saying I had 10 free spins on Eggomatic.

I had a bad experience here I'm gutted if I'm honest, but I do think that given the right amount of luck you could do alright honest.

I saw this new casino posted on the ASKG site and immediately clicked the link and opened an account.

I saw that it that it offers these gaming platforms; IGT, Microgaming, Net Entertainment, Sheriff Gaming, Betsoft, Everymatrix, OMI, and Leander.

I had to open an account immediately with NET Entertainment games being housed at GUTS. Especially, after 2 lucky players hit MASSIVE jackpots over last weekend (24-26 May 2013). Just by playing NET Entertainment powered games.

One lucky player hit a €5.3 million jackpot playing Mega Fortune at Betvictor.
There second newly made millionaire played the Arabian Nights game and hit the €3.3 million jackpot at another casino offering NETENT games.

Guts casino has two licences in Malta and Curacao. The deposit options include your e-wallets like Neteller & Skrill. Which include your normal payment methods like bank transfers and Credit cards.
One of the largest reasons for me depositing into this NEW casino is because they are offering instant withdrawals.

Although- I haven't won anything yet. Which, I'm hoping I will hit something nice in this casino.

GUTS are claiming that they want to process withdrawals in under 2 hours and that is really awesome!
A player can withdraw to Skrill and Neteller and have the option to withdraw to a pre-paid voucher -Ukash.

There is a standard fee though for the instant withdrawal.
The other withdraw methods are 1-3 banking days.

I did notice though that they do not accept players from these countries; United States of America, France, Belgium, Spain, Turkey, Hong Kong, Afghanistan, Ethiopia, Iran, Iraq, Jordan, Kuwait, Pakistan, Syria, Nigeria and Yemen.

The new game Eggomatic is coming soon too and will also be available at Guts at the end of this month of May 2013.

I had a few spins in the Silent Run, it a new game. I haven’t played it before and enjoyed the multipliers in the submarine bonus feature.

So – I really believe this is gonna be a good one! So just like their slogan say “WHY WAIT.”

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Betsson Brands to Gain Integration of Betsoft’s Gaming Suite
Industry Betsson Brands to Gain Integration of Betsoft’s Gaming Suite

Betsoft Gaming, an online casino content provider, has praised the "great opportunity" presented by its partnership with the Betsson Group.Promising PartnershipAs part of this deal, the supplier's library of games will be incorporated into the latter's iGaming brands like Casino Euro, Rizk, Guts, Jalla Casino, and StarCasin.According to Betsoft Gaming's Head of Account Management, Anastasia Bauer: Betsoft Gaming has built its reputation for high-quality slot releases through its constant innovation and pursuit of excellence.Having our wares made available across the board with Betsson Group is a fantastic opportunity, and we look forward to growing our partnership with them.Recently released games like Take the Bank and Primal Hunt, and Jungle Stripes, as well as a suite of localised and translated games, will soon be available to Betsson customers.Betsoft will also be using in-game tools like Take the Prize to attract and retain players across demographics and geographies. These tools are made to boost engagement in both individual games and operator promotions, all while fortifying customer loyalty.We look to work with content providers who share our commitment to delivering an exciting, innovative, and safe gaming experience, Paul Malt, Head of Games at Betsson Group, continued. Betsoft is an ideal partner for us, and we look forward to a productive working relationship with them.Betsson predicted that high customer activity in the sportsbook and online casino segments would drive record revenue and EBIT through the third quarter of this year.

Guts Casino Must Pay Out €250,000 in Wager-Free Cash Over the Next Few Weeks
Promotion Guts Casino Must Pay Out €250,000 in Wager-Free Cash Over the Next Few Weeks

Guts Casino are dishing out €250,000 in prizes this month and to get your hands on a share you just need to enter their exciting tournament and daily drops. There are multiple chances to win and the casino could not have made it any easier.Tournaments will run weekly and you’ll be able to enjoy a selection of fantastic online slots to win wager-free real money. And, they also have random daily drops where a guaranteed €4,500 in cash must fall, every day!Weekly TournamentsThere is so much cash at stake you’d be crazy not to enter. This is an opt-in promotion so once you have logged into your Guts Casino account, head to their promo page and express your interest into the giveaway first.Then you’ll have until the 2nd June 23:59 CEST to get involved in their weekly tournaments, each with €31,000 in prizes to churn out. Some of these tournaments have already been and gone and have been a huge success, but don’t worry if you missed it because here are the next tournament dates:Thursday 20 May 00:01 CEST - Wednesday 26 May 23:59 CESTThursday 27 May 0:01 CEST - Wednesday 2 June 23:59 CESTEach tournament has a €5,000 top prize but if you secure a place in any of the top 550 positions you are guaranteed a share of the pot.Finish in any of the top 550 positions on the leaderboard every week to win a share of €31,000 in prizes at Guts Casino.To enter these tournaments all you have to do is play any of the selected online slots and get at least one in-game win. The higher the value of the amount you win in a single spin relative to your bet size, the higher your score will be. You can check your position on the leaderboard at any time and you can keep trying to better your score with every single spin.Get More Cash From the DropsGuts is also giving you even more chances to win their €4,500 Daily Drops. These will run side by side with tournaments on the same day to double your chances of winning a share of the cash pots.For these, the only leg work involved is playing the selected games. Real money prizes, to the tune of €4.5K will drop randomly on any of the qualifying games. To stand a chance at winning you must play with a €0.50 minimum bet on the Daily Drops and Wins Games. This prize pot is guaranteed every day and will consist of 100 wager-free prizes which includes a 1000x Multiplier as the top prize.There are more terms and conditions you should familiarize yourself over at Guts Casino and once you’ve checked them all, you are good to go! Remember to save the tournament dates so you don’t miss out, good luck!

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